SalesForce
Reviews and Complaints

I recently signed up to salesforce after I requested a 7 day trial to be called up the next day by Gavin Curley, he then told me the database could do everything i needed, after realising it was all a lie i said I wanted to cancel, I was then called by Gavin and aggressively threatening to black list the company and send to debt collectors if we didn't pay! disgusting behaviour. I have been fully ignored by everyone including accounts who have promised to call but then never do and now have Gavin Curley trying to intimidate and blackmail me with to CC in my Director to get me in to trouble as he knows I have just joined the company. Its truly disgusting behaviour and he needs to reprimanded for his poor actions. I expect to be called by senior manager to discuss without being fobbed off as usual.

Hi

I have now been trying to get an invoice for accountancy for over 4 months and I have still not received it. The situation has been frustrating, time consuming for us, and even more, financially draining as our account was suspended for a while. During that time, we were not able to publish our newspaper as all data regarding adverts was in Salesforce.

We have explained to your billing department multiple times, that Salesforce does not process our credit card (it works everywhere else) and we would like to pay via bank transfer. We called numerous times on different phone numbers in different countries, where customer service suggested again and again payment methods that do not work. I mentioned to them each time that Salesforce does not process our credit card, so they just kept altering suggestions that still needed a credit card payment.

In addition to the fact that Salesforce has never processed our credit card, customer service kept sending us a link, where we could pay. Even though I explained to all of them, that we have Salesforce Essentials and the link does not work for us. Were they not aware of the fact that payment for Essentials customers is not possible that way?

As a final resort, we just googled your bank information and paid the sum that was needed – at least we got the program working again after few days (by that time we had already missed publication of one newspaper and had to pay back all the adverts that were supposed to be in that paper). Shortly after that you e-mailed us you bank details as well, but the payment was already made. But bank details alone are not sufficient for a company, but a proper invoice with all necessary information.

Now it has been over 4 months since I have tried to get a correct document for our accountancy. I have provided the information for you already twice, but since this has taken so long time, our company has moved to a new address, so I am listing the updated details below.

How could we solve this situation and get the invoice of the payment we have already made and make sure that text April, when we need to pay Salesforce again, we could receive a proper invoice for a bank transfer in advance and avoid time consuming communication and program shutdowns.

Here are our company details:

Company: Osaühing Harjumaa Ühinenud Meedia

Registry code: [protected]

Address: Mustamäe tee 46 Tallinn Harjumaa 10621

Best regards

Jane Jõe

Oxford Sustainable Group

Telephone: +[protected]

Mobile: +[protected]

Skype: jane. joe1

Email: Jane. [protected]@OxfordSustainable.com

www.OxfordSustainable.com

August 2021 I requested to have my salesforce instance, currently under the umbrella of another company, moved into its own instance as we have acquired our own 501(c)(3). I was put in contact with Kim Combatti ([protected]@salesforce.com). She was looking into more information regarding my request. On August 28, 2021 I asked that she keep me updated on the progress. On November 16, 2021 I requested an update because I hadn't heard anything and I again received no response. On February 7, 2022, I reached out to ([protected]@salesforce.com) because he was on the initial email that set up the call between myself and Kim. Again, I heard nothing. I started the request process all over again and on February 8, 2022, I received an email from Walker Greenlee ([protected]@salesforce.com) who said I have to work through Kim. He then put me in touch with Kyle Flaherty (kyle.[protected]@salesforce.com) who added Jessica Malek ([protected]@salesforce.com) because she oversees Rutgers Salesforce. After sending her my information, which at this point I am incredibly aggravated, she tells me she is going to look into it on February 8. I had to reach out to Jessica, Kyle, and Walker on February 22 because I still had not heard any update. Jessica responds on February 22 only to tell me that Margaret Miller (margaret.[protected]@salesforce.com) is my account executive and should be able to help. Margaret and I jump on a video call on February 23, 2022, and she now informs me that there is nothing she can do and I have to talk with Kimberly. So now I am starting all over AGAIN from literally square one with the very same person who was originally assigned to me but hasn't responded to any of my emails or been able to fulfill my request.

THIS IS MADNESS. I have never been given such the runaround for a service that I am paying for or looking to pay for. I feel completely disrespected. I don't want to talk to Kimberly because she essentially blew us off, disregarding my emails and my request going back to August. I would like to speak to someone competent and capable of helping and not be shuffled around or treated as if I don't matter.

I took out multiple loans with this company and beleive i will be due a redress. I took out the loans between 2011- 2014. I was wondering if you could look into this for me please & also wageday advance, i took out several payday loand with them too. I am sure i will be due a redress from both of them if you could look into them for me. I took out these loans when i stayed in 1824 great western road, Glasgow, G13 2TN, flat
0/2.

29th May 2019
Account Name: The Leadership for Extraordinary Futures
Account Number: 4-823929
Contract Number: [protected]

We were (rather aggressively) sold a 12 month subscription. We asked if this could be added on to 30 day trial and then switched over seamlessly. We were told yes. The account manager tried to sell us Professional package but we said we wanted basic. After trial ended, we were unable to access the account despite paying for it 2 weeks earlier. We contacted salesforce and were given a name, email and number to contact. After being ignored for a day, we then received this email - apparently they were too busy to respond, he didn't have to deal with the problem but was doing it out of courtesy and it was our fault because we had registered with the 'wrong trial' - clearly a fault on behalf of Alex our Account Manager who since the sale was made has made no contact with us until today

From: Simon Daly
Date: 29 May 2019 at 18:01:56 BST
To: george may
Cc: Alex Copeland
Subject: Re: Account number 4-823929

Hi George,

Apologies, it has been a busy day and I have been working on resolving this issue with Alex, the AE who sold you these licenses.

It is currently sitting with the provisioning team so this matter should be resolved shortly but please realize that I should have nothing to do with resolving this issue and anything I am doing is out of courtesy to your account, so making threats about attrition or blog posts is not appreciated.

Also the reason this issue occurred was because you signed up for the wrong trial, and Alex had actually linked you the correct trial to sign up. You signed up for a professional edition trial while you should have been on essentials, as that is the license type you bought.

As I said, we have been working on this all day and it now sits with the provisioning team.

Any further questions, please reach out to Alex on cc.

Thanks,

Simon

On Wed 29 May 2019 at 17:55, george may wrote:
Dear Simon,
I am extremely disappointed in your lack of response to the problem with our account. We paid for our subscription as agreed on 16th May. then it was taken down last week. Despite numerous efforts, we are still no further than getting this resolved. My MD is pressing me to demand a refund and relating the whole experience on the company blog. Can you please get this matter resolved before this is taken out of my hands by my boss,
Regards
George May
--
Thanks,

Simon Daly
Account Executive | Salesforce
Mobile: +353873335422

I will now forward how the conversation has progressed since then.

Could you please be clearer as to what this means Alex and copy me in to whoever it is who will be dealing with this? You are causing significant delays to my business and I am expecting a resolution on this today.

Helen May
Director, Leadership for Extraordinary Futures
www.leadershipforextraordinaryfutures.com
+[protected]

Add a subheading.png

Please consider the environment before printing this e-mail
Leadership for Extraordinary Futures Ltd. is a limited company registered in England. Company number [protected].

The content of this message is confidential. If you have received it by mistake, please inform us by an email reply and then delete the message. It is forbidden to copy, forward, or in any way reveal the contents of this message to anyone. The integrity and security of this email cannot be guaranteed over the Internet. Therefore, the sender will not be held liable for any damage caused by the message.

On 30 May 2019, at 11:27, Alex Copeland wrote:

Hi Helen

I have done this for you, so there is a support case because you don't want to be a customer now.

Regards,

Alex

On Thu, May 30, 2019 at 11:26 AM Alex Copeland wrote:
Hi Helen

I have all of the email here on your support case.

Regards,

Alex

On Thu, May 30, 2019 at 9:36 AM Helen May wrote:
Simon,

As per my previous email, please escalate this so I can discuss the future of my account with somebody else.

Helen

On 29 May 2019, at 21:42, Simon Daly wrote:

Helen,

Apologies for this misunderstanding. I should have explained that an issue like this is usually resolved by the account manager who sold the initial licenses, but I still spent most of my day working to resolve this issue all day for you and your business. This is why I did not appreciate getting a negative email later in the day after working on it on your behalf for hours, as if I did not care about the problem.

I understand that things can get lost in translation over email so I apologize for that but please know that Alex and I have done and are still doing everything to get this resolved.

I was notified of this issue at 11:22 and rang you no more than 2 minutes later, and then spent the rest of the day working with Alex to get this sorted.

It now sits with the sales operations team.

Happy to take a call on this.

Simon

On Wed 29 May 2019 at 18:31, Helen May wrote:
Simon,

The tone of your previous e-mail is categorically inappropriate to a client and I am shocked that you think this is acceptable. With regard to social media, given your attitude, we are entirely within our rights to publicise this extremely disappointing service.

I am requesting that this is escalated immediately to a senior manager, ensuring they receive all copies of correspondence and the following information.

- we did NOT register for the wrong anything. As our Account Manager, Alex, who quite frankly has made no contact since she secured the sale, should have noticed there was a problem and proactively informed us. I know that you record your telephone calls so I suggest you go back and listen to our last conversation with her, where she assured us that we would move seamlessly from the trial to the subscription. This did not happen and it is therefore Salesforce who are at fault.

- Our plan for the past week has been focused on building our contact list ahead of a marketing campaign. We had planned to work over the weekend, but this plan was thwarted given the neglect of Alex to ensure there was a seamless transition. We have received no information to help both account holders to access the site for which we have paid. This is very poor account management.

- I made a call this morning to report the problem and I was given your name and contact details, Simon. I didn't randomly choose to make you responsible for our problem - a colleague of yours did that. Once again, Salesforce is at fault. For you to declare that it isn't your issue to resolve is extremely damaging for your customer service brand.

- the issue is STILL not resolved, which means that despite making a payment for a 12 month subscription on 16th May, we have not been able to access the site for 5 days.

- In addition, the payment for our subscription should NOT have been taken before the trial expired. As it happens it was taken a week earlier.

Simon, can I make a suggestion? In future, step away from the keyboard and go for a walk before you send out a defensive e-mail to a client. In the meantime, as requested, please refer me to a senior manager who can help me resolve this issue and who can perhaps explain why Salesforce thinks that this is appropriate service.

Please also let it be noted that I no longer wish to deal with you or Alex.

We are currently exploring other options for CRM as I am doubting the integrity of Salesforce.

I trust this will be dealt with promptly and I expect to be contacted regarding our situation as soon as possible.

Helen May
--
We paid the invoice on 16th May as per email below:

Dear Helen May,

Please find attached a detailed invoice on your account that was due on 13/05/2019. salesforce.com will attempt to charge your credit card on 13/05/2019. Please do not send another payment at this time. If there has been a problem with your payment, you will be contacted by email. You can check the status of your payment online by clicking the link below for Checkout (currently Checkout is only available for Service Cloud and Sales Cloud). If you do not have access to Checkout please click the link below to our billing FAQ which show you the steps to obtain access.

The invoice summary is as follows:

Account Name: The Leadership for Extraordinary Futures
Account Number: 4-823929
Contract Number: [protected]
Invoice Date: 13/05/2019
Invoice Due Date: 13/05/2019
Invoice Number: [protected]
Invoice Amount: GBP 576.00

If your payment information has changed, please provide us an update by either logging onto Checkout, or by calling customer service at +[protected].

We would now like a full refund as this is an unacceptable level of service and I now doubt the integrity of a brand that aggressively sells and then clearly has no interest in the client.

Please respond asap as I no longer wish to deal with the account managers I have been dealing with thus far.

We are extremely disappointed with the services of your vendor Saasfocus. They have done some enhancement & implementation on Salesforce Enterprises which was not upto the mark. Still we are getting bugs and they also not been able to validate the partner functionality which was part of the BRD. We are also not getting any help regarding the same.
Account Number: 4-303101

My name is Sarah Moore. My email is [protected]@workingbuildings.com. You have a Business Development Rep who continues to harass the company I work for. I have asked him to stop calling and yet he continues to call EVERYDAY and to also send emails. He is calling not only myself but also the CEO of our company. Neither are acceptable. If you can't rein him in I'll be filing an FCC complaint. His information is below.

Dillon Siflinger
Business Development Representative
Office: (646) 813- 8101

Hi there
I'm the chair and ex-director of Creative Future, a UK/East Sussex/Brighton based charity. I'm writing because I'm getting regular virus emails (2, 3 a day) which I strongly suspect are generated via an old Salesforce database which we abandoned a few years ago. I don't have the password (it being many years ago and no longer in use) so failed to log in. But you will see my record as a customer via my email - [protected]@freeuk.com. When I called I was redirected to a partner company who wanted to charge me for the consultation. This seems inappropriate if the source of the issue is a breakdown of Salesforce's security (hacking). If there is an old Creative Future database still in existence within Salesforce I would like the data and the contacts list destroyed. Im happy to provide authorisation and identification.
Many thanks
Simon Powell, Chair of Creative Future, Charity number 1132889
[protected] (UK)

I was told that salesforce would be a good solution for us as a small startup company with very limited financial resources. Since the team was new we did not end up using the licenses. The payment mode was half yearly and since we were not using the licenses I requested not to be charged further. Salesforce charged my credit card for the balance payments and in spite of numerous requests refused to refund stating that the contract is for one year and I will have to pay even if I am not using the licenses. The system is absolutely unusable and is complicated for small businesses and needs additional customizations made via salesforce programmer. Without The customization, it is essentially a unfinished platform that we are unable to use. I have been trying to get a refund, but I've been told that we have a contract of 12 months and a refund cannot be given. I never would have bought this product if we knew how poorly designed it was for start ups. They lied to us and are refusing to give our money back. Sharath was the account contact who activated the licenses and is most uncooperative and unprofessional. He is not even replying to emails. I will never never never go to them again for anything and would discourage others to do so. Avoid salesforce at all cost unless you have money to waste.

Don't ever go by his demo class. There would be a lot of difference between his regular class and demo class. In demo he will be polite and make the things look very easy. But as you go forward in your regular classes he gets cranky when you ask doubts. Moreover in his demos he says you don't need to have knowledge about programming, development, database etc to learn Salesforce. However, in order to learn Salesforce you need to have good knowledge of java and dbms. He himself will tease you if you ask any doubts on programming. Choose the course and tutor wisely moreover, he takes so many classes in a day that he forgets what all topics he covered for different batches sometimes he eats away few topics. His ultimate goal is to earn money he is least bothered whether you are learning something or not.

Salesforce keeps enabling Lightening access and features by default. This is something we are testing and developing a plan for. Entering our org to update security and access to features and settings for our users and without our permission represents a flagrant disregard for our security.
Has anyone else experienced this in their org?
Has anyone else complained about this?

Adam,

I, quite frankly, am flabbergasted by your tone and your audacity to copy my Director into your response. I have given up a considerable amount of my time to educate different people on our needs (which have often not been communicated internally), each time saying that for me the next step is to see a demo of the system delivered with our needs in mind. I have been clear that we need a CRM solution, but that Holger does not want to be involved at this stage (I’m sure that you can appreciate that owners of companies cannot be involved at every stage of a discovery process). It will not affect our ability to make a decision.

I have submitted a formal complaint to Saleforce about your communication style and approach, and have shared this email with them.

Regards,
Sheona

From: Adam Quinlan [mailto:[protected]@salesforce.com]
Sent: Thursday, September 14, 2017 8:05 AM
To: Sheona Griffiths (WPM); [protected]@wpmeducation.com; Stephanie Durrant
Subject: Re: RE: Salesforce Follow Up Info and Next Steps

Hi Sheona,

As discussed on our call previously, if Holger is not available to give 30 minutes/1 hour of his time then I can't get the resources to support the rolling out of this project.

We have already got the insight from you on what the challenges/priorities are and what kind of system you need as a business which is great, however we have no insight from the ultimate decision maker on their view and if there even is a need to change systems to align with long term growth plans.

By not giving this time at an early stage says this is not a priority for the business therefore going through the process without all decision makers is a waste of time and resources.

All the system challenges you highlighted before Salesforce can help you overcome no problem and then some, it is up to WPM whether they are committed to making the change.

Let me know if you want to reschedule for when suits you both and I can gather the internal support to help.

Thanks

Adam

On 13 September 2017 at 17:17, Sheona Griffiths (WPM) wrote:
Hi Adam

Fine to go ahead with the discovery session tomorrow. We don’t have video conferencing facilities but I’m assuming we are ok to do as a telephone conference call? As discussed, Holger will not be involved at this stage.

Speak tomorrow at 10.

Thanks,
Sheona

From: Adam Quinlan [mailto:[protected]@salesforce.com]
Sent: Friday, September 8, 2017 11:06 AM
To: Sheona Griffiths (WPM)
Subject: Re: Salesforce Follow Up Info and Next Steps

Happy Friday Sheona, Great News.

As discussed previously, We are both investing time into this process so we need to make sure there are clear goals and next steps in place.
For me to get final approval to bring in the solutions engineer team to help here, they will need commitment from your end that the below aligns with your expectations and we are ok to proceed.

Agenda and Next Steps
Discovery Session Video Conference (Sept 14th) - Adam, Solutions Engineer (TBD), Sheona, Holger
Demo prep (W/C 18th) - Solutions Engineer
Present Demo back onsite (W/C the 25th) - ALL
Decision YES or No (W/C 10th Oct) - ALL

Commercial Discussion based on decision to go ahead (W/C 17th Oct) - ALL

I look forward to starting this process with you.

Thanks,

On Fri, Sep 8, 2017 at 9:47 AM, Sheona Griffiths (WPM) wrote:
Hi Adam

Good, thank you. Yep, all good to go for next Thursday 10 -12.

Sheona

From: Adam Quinlan [mailto:[protected]@salesforce.com]
Sent: Thursday, September 7, 2017 3:34 PM
To: Sheona Griffiths (WPM)
Subject: Re: Salesforce Follow Up Info and Next Steps

Hi Sheona,

How were the holidays?

Checking in as we have our placeholder booked in for next Thursday, to see if there is any movement?

Thanks,

Adam

We were told that salesforce would be a good solution for us as a one person company with very limited financial resources. The system is absolutely on usable without additional customizations made via salesforce programmer. Without The customization, it is essentially a unfinished platform that we are unable to use. We have been trying to get a refund for weeks, but I've been told that we have a contract of 12 months to for fill and a refund cannot be given. We never would have bought this product if we knew how poorly designed it was for start ups. They lied to us and our refusing to give our money back. I will never never never go to them again for anything. Avoid at all cost.

Mutliple errors since joining up - DAY1.

Some of the issue may have been easily explained or fixed, but customer service was unable to pin point the cause of the issue and offer a FIX.

6 weeks after sign up and reporting multiple issues not of the originally reported issues have been resolved to satisfactory level with more issues and bugs present as of today.

Salesforce INBOX suddenly stopped working displaying USER DOES NOT HAVE A LICENSE (but we do), APP STORE apps being taken to expired links, or error code upon attempt to install with in the sales force account webinterface.

Salesforce INBOX in GMAIL logging out each time the browser is closed.

Freezing of Salesforce INBOX in GMAIL.

The most frustrating part is that all of above problems have been reported multiple times and also video had been sent, but customer support always call fro more INFO with absolutely not clarity on the reason why its happening - Seems they have no clue and are not trained sufficiently to understand, identify and resolve the issues.

Response time or time to reach resolution is yet to be determined but I have had issues since proir to PAYING for the service that is DAY1 - to now, which is 1-2 months. Minimum 4 weeks with salesforce still asking to view the issues, over and over.

No significant movement on original issues, and now experiencing new issues, such as not being able to simple LOGIN to INBOX.

I have salesforce Lightning pro.

I did not expect this level of poor customer service and such as high level of system glitches and errors from SALESDFORCE but honestly, I can tell you, its almost as bad as TELSTRA - and 4 major unresolved glitches in a month from day 1 isnt really that great for a SaaS service.

I thought I would add a note for any unsuspecting people who are employing this criminal for development of any form, including... Jason Mills of Portland, Oregon is a scammer. He will ask for a deposit (and shy away from escrow services), and then he will steal your money. I learned this the hard way when I hired him for a $2500 project. I sent him a $1000 deposit at the beginning. To get your work, he will show an impressive portfolio that claims that he did work for businesses such as IsoHunt. Once you send the deposit, he will constantly have excuses. His first excuse is that he's been very sick. I have also heard that he has used excuses involving scenarios such as car accidents and family illnesses. As soon as the period in which you can open a buyer dispute with PayPal ends, he will stop making contact altogether. He would simply ignore my emails, phone calls, and so on. I have been in contact with someone who had $3000 stolen by Jason Mills, and there are many more I have noticed around the internet. I can attach my initial chat with him before accepting him as a developer. Please note that he claims to have worked on IsoHunt, which I highly doubt he had anything to do with.

The owner claims to not know who he is. His entire resume is bogus. I then paid $1000 to his PayPal, and have yet to be refunded. Please note he didn't even provide a service of any sort - I received no work from him whatsoever. I can post the chats via Skype where he explains why he hadn't been able to do anything if needed. As soon as the PayPal buyer dispute period ended, he stopped making contact with me altogether. $1000 payment made 05/02/15 to [protected]@yarp.me Jason currently works for Integra in Vancouver, Washington. I urge these professionals to fire him immediately.

He claims to earn $100/year but both him and his "wife" Sara Elizabeth Mangus (who also has a history of scamming, drug abuse, being incarcerated in a mental hospital, attempted murder, and so on...) currently collect food stamps through the Portland, Oregon Government via food benefits and Snap which also gives them free iphones, and so on. You can view all of this documented on Sara's public twitter page @queeninthenorth and on her tumblr page: http://princessofpyke.tumblr.com Additionally, Sara has strangers donate money to her (https://www.google.ca/search?q=%22andwizardry%40gmail.com%22&oq=%22andwizardry%...⇄ and Jason has strangers donate to him for their "honeymoon": http://thecrowdedwedding.com/author/jasonyarp-me/

These two are scam artists and are looking at a lengthy prison sentence for food stamp fraud. I only hope I can join in on the court case and sue them for money owed, the same goes for everyone else they've scammed.

Hello,

I would like to file a compliant against one of Salesforce Account Executives.

This is to complaint against:

[removed]
Sr. Account Executive | salesforce.com | NYSE: CRM
[removed]

This person has clearly deceived me and provided false information to me by saying that he will pass on clients to me that I can do their job and get paid so I can buy more licenses from Salesforce.

She responded my request to demo and I told her I would ask her a few more question after I signed up the trial and if she should point me to someone else, let me know. Once I signed up the trial. She never responded any of my email neither pointed me to someone else... We are new to salesforce and it's just leaves us in darkness... I honestly felt she just treated us as an account to fill on her quota. Is there someone one else can replace her to answer us some questions during our trial period?

Our account is [protected]@tuya.com

This is an ongoing issue. I signed up with them and began paying them. My employees did not integrate the CRM into their work due to it's unnecessary complexity for what they are selling/prospecting. I soon thereafter submitted a request to terminate my subscription with them, even willing to pay an early termination fee. They are COMPLETELY UNWILLING to do so and continue to charge my CC for a year without giving ANY option of opting out for a fee. We are in no way using their product in any way, yet they take advantage of small companies with their unwavering strict contract. Out of Principle I will never again use this CRM or any of it's products.

After being a customer since 2012 our renewal time has come up and I feel there is no room for movement. We are a small business we are not able to fork out 33, 000GBP per year with a one off payment. Which smalll business can? We have been on a quarterly billing however Salesforce can only commit to the next 1 year with quarterly billing and then annual or semi annual.

This has left a bitter taste and now has got us seriously thinking about using Salesforce next year. Why just why can you not provide quarterly billing for us? Can you provide me with a small business that has that much cash to fork out at once for software?

Please can you change my mind about salesforce. this is ridiculous.

Are ability to purchase software through Salesforce.com is not dictated by our needs as a customer but by their investors.

We have repeatedly attempted to upgrade editions for additional functionality but have been told 'no' and that we have to wait until the next renewal date as it would negatively affect current contract values which the accounting department will not allow. This has nothing to do with the need of the customer and everything to do with their stock price. This is not customer service but customer disservice.

If a company treats you poorly for reasons of greed with the little things, imagine what kind of business partner they will be with the big things.