Princess Cruise Lines
Reviews and Complaints

It wasn't a lot of money, yet I was promised a refund of USA $44.95 as I switched from one shore excursion to another more expensive one. I took a Caribbean cruise in January 2025. Yet after several calls and emails to them. I can see that Princess does everything to not refund my money. I wouldn't go on another cruise with them. The room was great as was the room steward. The food was good, and our server was magnificent. Yet the cruise, other than the destinations, was overall overrated. Anyway, I'm glad that my refund money lost was a low amount. Though I am very unhappy with Princess Cruise's customer service department.

Recent cruise undertaken by myself and four friends. Ship great but dreadful experience in terms of their charging structures. If you purchase on board they process it through your credit card and also hold the equivalent funds or more on your credit card depriving you of those funds. Charges processed were way in excess of expenditure. After complaining they blamed the banks 4 different banks! Took 10 days to resolve. An absolute nightmare to deal with. Never again and exchange rates used had huge margins in their favour.

As someone deeply passionate about travel experiences, I must share my thoughts on Hotel Parga Princess. While the overall ambiance of the cruise ship is captivating, there are certain aspects that left me with mixed feelings. The attention to detail in the main atrium is commendable, creating a truly spectacular setting. However, the living quarters seem to have been overlooked, with some guests facing challenges in movement and comfort. The issue with soot stains and cleanliness in certain rooms is concerning, impacting the overall experience. Additionally, the lack of clarity on additional charges, like specialty coffees, can lead to unexpected surprises for guests. Despite these drawbacks, the beauty of the Royal Princess shines through, hinting at its potential with some improvements. If considering a stay, opting for a full suite might enhance your experience or waiting for necessary refurbishments to address existing issues could be worthwhile. Your journey on the Royal Princess may vary based on your room choice and expectations, so proceed with caution and awareness.

Rating Princess Cruise Lines Website ONLY. Their website is STUPID. It times you out about every 5 to 10 minutes while you are reading the descriptions of the Excursions. That is EXTREMELY MADDENING. Even if you go back to the Excursions page after reading a description or two, the IDIOTIC website will log you out. It's like they WANT to DRIVE CUSTOMERS AWAY

Booked Cruise Aug 2024, purchased Platinum Insurance. Husband started having issues with BP in Dec after Dr changed meds in June. He had been stable with BP up until Dec. Cancelled, filed claim, denied, given cruise credits, unable to use as Dr states not safe to cruise. Would like $ refund. Princess not out anything as they rebooked our cancelled room.

I purchased a pair of earrings on board. The receipt claimed I purchased two identical pairs and charged me double. I had no idea until received my account summary after the cruise was finished. I have pursued this through every channel given to me and still I’m told there was no error and I have to suck up the double charge. Instead of $40.80 I was charged $81.60. Why would I continue to chase $40.80 after spending thousands to sail (premier package guest) if I didn’t know I am right and the sales assistant made an error?

I have had nothing but problems with booking a cruise and it has gone from bad to worse. I am on my third cruise personalizer who is no better than the others I had. Their promises to help you are just words and no action. Ocean ready couldn't even help me with getting into the ocean ready app and left me not knowing what to do. Add to that I decided to cancel the cruise which is in dec.,2025 and was told all I can get are onboard credits, no refund. This was a costly trip and will never use princess again. They are legal thieves.

Today, March 26, the captain told everyone that the Maui cruise port was canceled because not enough room for the ship to dock. Extremely upset. My wife and have just retired and we have limited money available to travel. Never been to Hawaii and the highlight of the trip was to do the road to Hana. We have had the trip booked for over a year and now you find out no room in cruise port? This appears to be very poor planning on the part of Princess cruise lines. We paid to go to 4 different islands not one island twice. We chose Princess and want to become loyal members of the Captain Circle, after this cruise we will make Platinum status. We have a 32 night South Pacific cruise booked in October that we are now reconsidering. We don’t want to travel 20 some days to Tahiti and not be able to go because the cruise port is full. My hope is Princess will do something to make this right by reimburse something for this cruise or to compensate us in some way for our upcoming cruise. Thank you for taking the time to listen to my complaint.

On 18 Oct’2023 (effective date 20 Oct’2023) I booked 2 cruises 6R7R8W & 6R7RHX whilst onboard a Princess ship. $200 was paid via my Visa card (statement photos included). These cruises were cancelled in Sept’2024.
For the past 5 months I have been told numerous times by Princess that I paid my deposits by ‘Future Credits’ & that they had expired. My travelling companion received a refund but I haven’t. I am an Elite passenger ([protected]) & would like someone to listen to me as Princess won’t. Thank you.

My promotion PE5SL00 offered me $400.00 onboard credit.
Agent 1 booked the wrong cruise.
Agent 2 booked the wrong offer code.
Agent 3 GUARANTEED the $400.00, along with 100 in free play, was added. He told me I needed to pay now or lose my cabin choice...gave me his
e-mail so I could contact him if any trouble. Of course, the money
didn't
appear and contacting him did no good. Booking # 8W6K5P.
Agent 4 have me his personal phone. Told me this would be handled for sure.
Told me I'd be contacted when money was added. Of course,
nothing.

I want to cancel this mess. I have a string of 30 e-mails and a bunch of phone calls with agents who lie and do whatever else it takes to get this cruise line some money.

I was guaranteed that the credit and free play would be added to my cruise. Now, the agent who guaranteed that says he can't do anything to help, including getting it cancelled.

It is impossible to get anybody to help. I am Elite status with Princess, not a newbie. These people just plain lied and sold a product they can't produce.

Booking 7TCJ5M Purchase a cruise on November 11th. Had to pay in full because the sail date was December 23, 2024. I went through the online portal to book the cruise. I have adult witness that saw me book this cruise. I selected two rooms. I assigned the two occupants over the age of 21 for each room, and the 2 other guest per room, for a total of 4 persons in the party. I confirmed the two rooms booked, and processed the reservation. The reservation had the one room, and the adjoining room on the reservation. I believed everything was good at this time, being as I saw it calculate the expense for two rooms. It was on November 28th when I was reviewing what I needed for disembarking, that I noticed the mention of only 1 room. So I contacted Princess via chat and phone, and was told I was charged for two rooms, and they reserved me a stateroom with bunkbeds for my party of 4 persons and that would work, as the room would accommodate four people. Never mind what I paid for. I filed a dispute with my credit card on November 28th. It took Princess until January 6th to respond. I have never experienced a company blatantly ignoring issues instead of dealing with their mistake. I then learned Princess reserves the right to change reservations without notice. I then learned to cancel the reservation I would not be due any refund because I was not 90 days out from sailing. I never had 90 days prior to sailing, so Princess would never honor a refund from the day I purchased. I also learned that in order to try and move rooms I would be charged completely new fairs as if I had not already paid $4932.00, and I would be charged a additional $1800.00 because they had to change or cancel my booking as they call it. I have spoken to many Princess representatives, and they follow a script, don't listen, steer, and bully you on the phone. I was told not to call back and their was no need in it. What Princess did was switch and bait me, took my second room which I paid for and sold it for more profit, so they could max fill the boat. Their customer representatives use sales tactics, and do not listen. I was told the complaint department is the "back room" people and I can't speak to them. I am to make my complaint on their site. You can't make a complaint online as it will not let you state the grievance. Their tactic is to ignore you until you go away. I have five thousand reasons that I'm not going away.

9/29/2024 Grand Princess (GP) round trip from Los Angeles to Hawaii. I have issue with the Grand Princess casino Assistant Manager (Ms. You) and Casino Manager. Princess casino rules and regulations (CRR) indicates "each ship have at the casino cage a current list of contact information for their home office or casino operator where the passenger can pursue their dispute". GP casino does not provide the info. I wrote to Hotel Manager (per CRR) and no response. Per Casino Manager, "issue was returned to him". Where is the "internal audit department" per CRR? Casino AM (Ms. You) kept on saying "it is the House Rule", I want a copy of the "House rule". Photo enclosed (10/4 and 10/9) showing no change in one box after other 3 boxes cleared.

My name is Paul Johnson.
My cruise fare is on the original booking is $2997 per guest. On 08/17/24 on Princess.com the fare for the same category (ME deck 11 cabin B217) was listed as $2749 per guest. When I called the first time and got a princess agent I was told this price was only for new bookings. It said nothing like that online, in fact it says "if you find a lower identical cruise fare on Princess.com prior to your final payment we'll match 120% of the difference in the form of an onboard credit". The difference is $248 per guest for a total of $496. Based on the 120% guarantee I should receive an onboard credit of $595.20. After talking to 3 different agents one of them gave me a credit of $100. That would be of course less the $100 credit I received from the agent.

We were scheduled to go on a princess cruise April 7, 2024. Our flights were booked through Princess. We went to the airport when our flight was scheduled but told that we had no flight reservation. After many phone calls I learned that our flight was moved to April 6, flying out of Dallas…we live in Missouri, with multi stops. We did not get any notification that the flight was changed so we missed the cruise. American Airlines blames Princess and Princess blames American Airlines. This was supposed to be a family cruise so it has caused lots of tension with the family. This ordeal was a nightmare and I don’t want this to happen to anyone else

This is the worst and worst customer service I have had in my life.

I travelled with Princess Cruise more than 10 years ago, and because of their unprofessional customer service on that trip, I decided to change to another shipping cruise in recent years.

Recently, my friend pushed me to go back to Princess Cruise, so I decided to give a trial

We have a group of 8 people on this trip. My personal booking reference is 6HHL7N. Since, I am the head leader of the group, I must arrange the Shore excursion and Dining arrangement for the whole group. I tried to log into my personal account many times, but no success. (now the Shore excursion discount promotion is expired). Then I called customer service by online chat and voice call. Every time, a different agent gives me a different answer and solution, and every time I must wait for more than an hour or even 2 hours for an update answer. And sometimes 24 hours to check back the outcome.

At last, I have 3 or more Captain’s Circle No. which the final is [protected], [protected], and 761318033A. On August 3, 2024, I called in the customer service center again, I have to spend most of the time explaining the whole story. The agent takes another one hour to update all my information. His name is Jim, and he gave me his I/D JGO7269 and swear that he will call me the next day (August 4, 2024 @4:00p.m.) because the system needed 24 hours to update. Even though I am on the road, I hurry back home to wait for his call to finalize the problems. And I waited for the whole evening, no call, no response, no answer. Then I called the customer service center again, still circling round about my issues without any new outcome.

Now, my problems are:

My name is Yu Ting Paul Chung, I cannot log into my account to manage my upcoming sail booking

My last Captain Circle’s No.is 761318033A, (please confirm)

I cannot log in with my email address

My previous 15 days' sail is missing after several modifications by Princess different agents.

I cannot add new journey to the phone app, it always stated that it is “Internal Server Error”

Different agents keep on telling me that my profile information in the Princess system is not updated, then it results that I cannot log into my account. And they (more than 6 agents) keep on modifying my personal profile. I don’t know what the final end result is in the Princess Cruise system?

My contact email is [protected]@hotmail.com My cell phone is [protected]

Booked and fully paid for an Alaskan Cruise. Recently, noticed our flight home had been changed to an all night flight with arrival home a day later. When I called Princess, they told me there were no flights that “met the ship’s criteria” that would avoid an overnite flight.

We do not want to fly home overnight OR arrive home a day later than planned!

We were scheduled to depart on a Red Sea cruise from Dubai on March 11, 2024 however due to the ongoing security situation in the Red Sea the itinerary has been changed with a new departure out of Cape Town. Now I must be clear that the issue does not surround the change in route due to the security issues, however does have to do with the departure date. We have been advised that we must now board the vessel for departure on March 6 (5 days early). While we appreciate the offer by Princess to cover the flight change fees, and some additional onboard credit, we are simply unable to board early due to work commitments. After dozens of emails and phone calls with PCL we have now run into a road block, whereby we either board the ship for the early sailing or forfeit all fees paid. We have even gone so far as to attempt series of creative solutions with PCL such as a delayed boarding at another port followed by a delayed disembarkation, a movement of the cruise to the following year when we have some flexibility on holidays, or a refund. All have been met with a resounding no. The lack of empathy, customer service and professionalism in this case has been absolutely shocking and now we are left with no holiday for my wifes 50th birthday.

The trip was awful. Will never cruise Princess again! I sent an email when we got home, also when we were onboard. We have never heard a thing from Princess. Very poor customer service!

Breakfasts were terrible, pastries were dry and hard from day 1. Lunches were mediocre at best. Requested a queen bed, we got twins. then after the 3rd call they guy that came to fix it said most married people prefer twin beds, WHAT? Very very noisy room. Waited several hours for luggage. Elevator broke, luckily we jumped off just before the doors closed, again. Requested bathrobes, twice. In the middle of a movie and the already bad internet went down, again. The boarding announcement went off at 5:00 am a few days into the cruise. One night we waited 25 minutes to order dessert, we finally left without it. The 'liquor tasting' was a joke, everyone literally got a thimble full of peach schnapps and the 'tasting' was over. The wine tasting wasn't much better. The at sea entertainment was paper airplanes, big ball darts, and an egg toss. They rushed us through 3 of the excursions, we didn't even see anything! They were awful. Total waste of money for the entire cruise. Only one of the shows was good. In summary, had this been our first cruise we would never ever go on another one. We have been on Celebrity, Royal Caribbean and paid less for each of them and got balconies! Will not cruise Princess again.

To Whom it May Concern,

Per your call on Nov 22, 2023, I am writing to you today to discuss a recent trip my husband and I took with Princess Cruise Line. This trip should have been the trip of a lifetime, however, it turned into one of great stress and anxiety. As you’ll see in the details following, we have post-traumatic stress from the events that took place as we began our trip. To this day, I am tearful when discussing the events of our trip and hope by sending this letter we can get some closure, and assurance that this will never happen to another customer.

To set out for our princess cruise, my husband and I (both 74 years of age), set foot at five airports before arriving at our port destination. We left our home at 1:30pm on September 28, 2023 and traveled through the night, changing flights at 9:30pm and 1230am in two of the busiest airports in the US. We arrived at our final port destination at 1:30 pm on September 29, 2023. We flew from Kansas City, MO to Chicago IL, then west to Denver CO, then back east to New Jersey, then finally landing in Quebec. We had no food, with the exception of the tiny airline wafer, from 4:30pm on Sept 28th until 7:00 am on Sept 29th. The lack of food, while very uncomfortable, was the least of our concerns.

My husband and I have been on other cruises and enjoyed them. But this cruise, when asked about it, our reply has been “the cruise was good but the travel to Quebec, Canada was pure hell”. It started at the beginning of January, 2023 when we, along with three other couples, signed up for the cruise leaving from Quebec Canada. We began working with agent Jeff Stanley to get the eight individuals (four couples) with outer rooms, with a deck, and adjoining. Our flight schedules at original planning had all four couples traveling together, we booked our travel and paid for the trip. Then shortly after our booking, I began receiving e-mails every week or so to tell me of flight changes. This occurred until the end of August. Jeff told us, “don’t worry because flights can change until the day you fly out”. So the four couples watched monthly as our flight schedules with United Airlines were set at different days, different times, and all different cities enroute to Quebec Canada. I received over 14 emails changing our flight times (and schedules) in all. Our schedule, unlike the other couples, was one from hell. The schedule had us leaving Kansas City, MO at 6:08pm, traveling to Chicago, IL and arriving at 9:30pm, then to Denver at 1230am to arrive at New Jersey at 5:30am, to leave New Jersey at 9:30am to fly to Quebec, Canada. From there we were bussed to the ship. While this schedule is horrendous, it’s even worse when we were allowed only 10 minutes to get to the next flight (from Chicago to Denver) in two huge airports and were assigned seats in the back of the planes. We were told leaving our flight in Chicago that our terminal was C3 only to learn upon leaving our plane and racing to terminal C3 that terminal C3 was going to Philadelphia, NOT Denver and our flight had completely changed terminals a half a mile away. We barely made our connecting flight. The connecting flights to our other destinations were just as bad, with mere minutes to make our flights. With God’s help and the goodness of three guardian angel fellow passengers, we made our flights. But because of the flights, we missed eating, and literally ran from flight to flight. We received one small chocolate wafer and a glass of juice even though we flew from Kansas City to Chicago, to Denver, to New Jersey and then to Quebec, on four flights in total.

About 33 days prior to our departure, when we realized our friends were not going to be on the same flight, that we had to leave a day earlier and fly all night long, and make four different flight changes in major airports, I began calling Princess Cruise line asking for suitable alternatives. I received a different person each and every time I called, each reading from a card that the same thing about being unable to change the flights unless you paid an additional $1,200. I was on the phone with Princess for many hours, with the same request to try and condense our flights to a more manageable schedule. I even inquired about cancelling the trip because of the flight schedule, but was told there was no option to cancel unless we were willing to lose all monies paid. I was told I could call United, but when I called United they would only change the schedule after another $2,000 was paid. Long story short, I was not paying additional money and we finally made it to the ship.

The worst of this travel was that my husband, two months prior, was diagnosed with the beginning of Alzheimer’s disease. He is struggling to follow directions, getting lost easily and couldn’t, at times, tell you where he was or where he was going. I do not consider myself a weak person, actually quite the contrary, but I still weep when telling this nightmare for fear that when racing between our flights that I was going to look back and not be able to find my husband. My biggest fear throughout this entire fiasco of trying to get to our connecting flights was that I would lose track of my husband and him not be able to decipher where to go or what to do. While my husband was independent, but he had difficulty in keeping up as we literally ran through each very busy airport, throughout the night, in order to get to our connecting flight.

I cry every time I think of our trip and think of what I did to my husband, who only wanted us to enjoy one good trip before his memory completely left him. With this disease, it robs you of your memory but there are a few things that can help individuals with the highest quality of life possible. Those things include getting plenty of quality sleep, eating nutritious foods, taking necessary supplements, drinking plenty of water and reducing all stress. But horribly, my husband experienced a disruption in every one of these in the very first night of our dream trip. Subsequently, the first night when we finally arrived on our ship, my husband had a breakdown and didn’t realize he was on the ship, and when told so, he worried he was being held captive there. He had many questions and concerns that night and displayed behavior that I have never yet seen in our 53 years of marriage. It took many hours to convince him we were finally at our destination and no more running was required, just to get him to calm and be willing to go on the rest of our vacation. That night we held each other close and cried, making a promise that we would never do this to each other again.

I share our story in hopes that you can do better by us. We should never have been put in a situation such as this where we were traveling for 24 hours in five airports (with very little time to transition between them). No one should experience the travel situation we did, but especially not as two 74-year-olds who were booking the trip with friends. Our friends had the ideal travel experience we should have had. While the cruise itself was beautiful, I will forever consider this trip a nightmare and share our experience with all who ask.

Sincerely,

Steven and Elaine Hoff

Email [protected]@iland.net Cell [protected]

Booking number 4GCPWL

Steven Hoff - member #691407878A

Elaine Hoff - member #691407878B

My husband and I were originally booked in a forward mini suite with the premium package. We booked with L.H., Princess Travel Advisor. I received an email about upgrading and had questions so I reached out to L.H. last week. After discussion, we decided not to upgrade but I asked for her to check on the price, because it looked like the booking prices had gone down from when we booked. After she looked, she told us that she could move us to a mid-ship mini suite, with the same package, and we would be receiving a credit of $170. This was great! and so we agreed. Upon review of our princess account yesterday, I saw that our package had been reduced to the plus package. I immediately reached out to L.H. about this because this was a mistake. She reviewed the account and advised that we would have to pay to upgrade to premium, approximately $500. I reminded her that when we talked about changing rooms, I was clear that I wanted to keep our premium package. She said that she did make the mistake but was unable to give us the premium package back without paying for the upgrade. I asked to move back to our original room, which is no longer an option because it is booked. After speaking with a customer service representative while on with L.H., and spending most of the afternoon on this issue, we were able to upgrade back to our original premium plan in the room we are currently in but had to pay $305.

This is ridiculous. We were very excited about cruising with Princess but feel that this may be our last time due to this issue. We always cruise Carnival and have never had an issue like this with our Travel Advisor from Carnival. L.H. is a very nice person and was very helpful, initially, but I feel that we have been scammed into paying more for our cruise, which is already costing us more than any cruise we have ever taken with Carnival.

We nearly cancelled our cruise because we feel like we were scammed but have decided to take the trip. We are unsure if we will be cruising with Princess again, or ever recommending you to any family or friends. Please reach out if you would like to discuss.

On August 11, 2023 I booked with Giorgio at Princess booking over the phone at approximately 1730 cst. I asked him what if I cannot get a passengers passport renewed in time for the cruise. He stated don't worry you don't need a passport to cruise the Caribbean just a birth certificate and a photo ID. I confirmed with him that my itinerary included Martinique and Princess website says that I need a passport. He said don't worry all that was needed was a birth certificate and a valid ID. So that put me at ease, and I finished booking the cruise.

On September 19 around 1729 cst I called Princess booking and told them I was unable to obtain a passport in time for my passenger to make the cruise and they confirmed he could not go because he needed one. I told them I would call back and cancel my trip after talking to the other travelers. When I called back on September 19, 2023, at approximately1841 cst Princess representative stated to me that the first person I talk to was miss informed and that all I needed was a birth certificate and a valid ID. And she also confirmed this information with her supervisor that even though my itinerary goes to Martinique all that was needed was those documents. This call was made way before final payment was due and could have easily cancelled then.

Four days before departure I called Princess again to confirm the proper documents needed for the cruise. On December 4, 2023 at approximately1207 cst during the 20 min call the representative stated that all I needed was the birth certificate and valid id even though my itinerary included Martique. Princess representative also confirmed with his supervisor that this was the correct information.

All travel companions fly to Florida and when we get to port my passenger was denied entry to board the ship due to improper documents. There were other passenger told the same thing even though they some had passport cards.

While on the ship I was telling the story and one person stated they got on the ship with documentation other than a passport book. Port entry denied everyone who didn't have the passport book and other forms of ID were denied boarding. I find this practice of allowing some and not others highly disrespectful.

Regal Princess 10 day Caribbean cruise with Martinque

[protected]/12-18-2023

Booking number: 5G4NVX

Member number of denied passenger:[protected]

As a result of a Press Release issued by Terry Thornton in October 23, in which he stated: "Gone are the days of last minute discounts close to departure dates. Our new pricing policy will always reward guests who lock in their Princess vacations well in advance. The time to book your 2024 vacation is RIGHT NOW..."

I did just that. An elite customer, I booked a back to back cruise to the Fjords and Mediterranean for my wife and myself on your online website.

Two months later I find both cruises reduced in price and contacted Princess to get an explanation and the better price for my vacation.

Instead I received a reply from Edie Carpenter in your Southampton office stating that you operate a fluid pricing system and the cost of a cruise can increase or decrease "and our offers can change."

As a result I spent a considerable time on the telephone cancelling and rebooking our cruise, and, to add insult to injury, lost £600 in deposits, and was charged a £100 admin fee, presumably for your operator's time in pressing a computer button.

In view of your misleading and inaccurate promises on pricing policy, would like a return of my lost money, either as cash or onboard spend.

If I don't get satisfaction in this matter I will seek legal advice and pursue a claim through the courts.

It might be a small amount to your company but my wife and I are both pensioners and have to save carefully for our holidays - most of which, to date, have been with Princess.

Mervyn Hancock

mervyn.[protected]@blueyonder.co.uk

The dealing with trying to get my money back for a Bar bill that was not ours and dealing with the Citizen lady's watch bought onboard that does work correctly. Why can I not get a RESPONSE from you on what is happening? POOR CUSTOMER RELATIONS. Dissatisfied Elite passenger. Purchase of watch on September 21st/23 onboard the Sapphire Princess. 5N2WHH

The beef, pork, and fish meals were unacceptable.

I have been in the Restaurant industry for the past 22 years and 80 years old. I am used to high-end quality for meats, and seafood'

The lamb chops were underdone and the knives could not cut the meat-- I had to pull the meat off the bone. The pork and beef ribs un-eatable (they should not be on the menu. The fish were all under cooker, the were "slimly" to the taste.

The meats were also not to "order" the prime rib "medium" almost choked my table=mate.again the meat is not "browned" and then cooked to "done"?: The beef and pork on the Lido deck also was under done and was slimy to the taste( it was sick looking)

The seafood prep was not acceptable., It was slimy. I cook a lot of Fisht/Shrimp/Blue crabs. It does not take much to having "done" seafood

The shrimp were "mealy" tasting;. Properly cooked shrimp should be "Chrisp"

shrimp cooked with shells on cook under 3 minutes.

Alot of people ordered the Shrimp cocktail.. even multiple times..But they had no clue as to what shrimp taste liks.;

The fish and chips were in a batter wrapped, the fish flesh was not in contact with the batter and the flesh inside was undone "slimy" THe only fish you know how to cook is Salmon. The snapper and other fish were not Pan Siered

and underdone

The ossobuco was good. Most of the soups and salads were excellent, the disserts were good. The meat Casolaros/rice were acceptable.

I have made man Royal C there food is better but by much.