Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Cruises and Charters Princess Cruise Lines Misleading change in booking
Princess Cruise Lines

Princess Cruise Lines review: Misleading change in booking

N
Author of the review
4:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband and I were originally booked in a forward mini suite with the premium package. We booked with L.H., Princess Travel Advisor. I received an email about upgrading and had questions so I reached out to L.H. last week. After discussion, we decided not to upgrade but I asked for her to check on the price, because it looked like the booking prices had gone down from when we booked. After she looked, she told us that she could move us to a mid-ship mini suite, with the same package, and we would be receiving a credit of $170. This was great! and so we agreed. Upon review of our princess account yesterday, I saw that our package had been reduced to the plus package. I immediately reached out to L.H. about this because this was a mistake. She reviewed the account and advised that we would have to pay to upgrade to premium, approximately $500. I reminded her that when we talked about changing rooms, I was clear that I wanted to keep our premium package. She said that she did make the mistake but was unable to give us the premium package back without paying for the upgrade. I asked to move back to our original room, which is no longer an option because it is booked. After speaking with a customer service representative while on with L.H., and spending most of the afternoon on this issue, we were able to upgrade back to our original premium plan in the room we are currently in but had to pay $305.

This is ridiculous. We were very excited about cruising with Princess but feel that this may be our last time due to this issue. We always cruise Carnival and have never had an issue like this with our Travel Advisor from Carnival. L.H. is a very nice person and was very helpful, initially, but I feel that we have been scammed into paying more for our cruise, which is already costing us more than any cruise we have ever taken with Carnival.

We nearly cancelled our cruise because we feel like we were scammed but have decided to take the trip. We are unsure if we will be cruising with Princess again, or ever recommending you to any family or friends. Please reach out if you would like to discuss.

Claimed loss: $300; time from work

Desired outcome: Just make it right. This is a terrible way to start a vacation with a new (to us) CruiseLine.

Confidential Information Hidden: This section contains confidential information visible to verified Princess Cruise Lines representatives only. If you are affiliated with Princess Cruise Lines, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Princess Cruise Lines reviews & complaints

Princess Cruise Lines - poor service 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Princess Cruise Lines - don't give them your money, it's scam 1
Princess Cruise Lines - waste of monies, bad cruise, staff rude 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Princess Cruise Lines - refused to refund our deposit! 12
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Princess Cruise Lines - failure to meet contracted obligations 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Princess Cruise Lines - cabin reshuffle 2
Princess Cruise Lines - Overcharge for Excursions
Princess Cruise Lines - quality of 'onboard experience' dvd
Princess Cruise Lines - Ethics
Princess Cruise Lines - onboard credit not applied to my account and guest agent hung up on me
View all Princess Cruise Lines reviews and complaints

  1. Princess Cruise Lines Contacts

  2. Princess Cruise Lines phone numbers
    +1 (800) 103-0306
    +1 (800) 103-0306
    Click up if you have successfully reached Princess Cruise Lines by calling +1 (800) 103-0306 phone number 0 0 users reported that they have successfully reached Princess Cruise Lines by calling +1 (800) 103-0306 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (800) 103-0306 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (800) 103-0306 phone number
    India
    1800 806 656
    1800 806 656
    Click up if you have successfully reached Princess Cruise Lines by calling 1800 806 656 phone number 22 22 users reported that they have successfully reached Princess Cruise Lines by calling 1800 806 656 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling 1800 806 656 phone number 5 5 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling 1800 806 656 phone number
    82%
    Confidence score
    Singapore
    +1 (866) 758-4124
    +1 (866) 758-4124
    Click up if you have successfully reached Princess Cruise Lines by calling +1 (866) 758-4124 phone number 0 0 users reported that they have successfully reached Princess Cruise Lines by calling +1 (866) 758-4124 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (866) 758-4124 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (866) 758-4124 phone number
    Mexico
    +1 (800) 774-6237
    +1 (800) 774-6237
    Click up if you have successfully reached Princess Cruise Lines by calling +1 (800) 774-6237 phone number 4 4 users reported that they have successfully reached Princess Cruise Lines by calling +1 (800) 774-6237 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (800) 774-6237 phone number 13 13 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (800) 774-6237 phone number
    USA and Canada
    +1 (845) 075-0031
    +1 (845) 075-0031
    Click up if you have successfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number 0 0 users reported that they have successfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number
    United Kingdom
    +61 130 055 1853
    +61 130 055 1853
    Click up if you have successfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number 5 5 users reported that they have successfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number 3 3 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number
    25%
    Confidence score
    Australia
    +64 800 951 200
    +64 800 951 200
    Click up if you have successfully reached Princess Cruise Lines by calling +64 800 951 200 phone number 2 2 users reported that they have successfully reached Princess Cruise Lines by calling +64 800 951 200 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +64 800 951 200 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +64 800 951 200 phone number
    100%
    Confidence score
    New Zealand
    +43 533 274 099
    +43 533 274 099
    Click up if you have successfully reached Princess Cruise Lines by calling +43 533 274 099 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +43 533 274 099 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +43 533 274 099 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +43 533 274 099 phone number
    100%
    Confidence score
    Austria
    +45 89 882 697
    +45 89 882 697
    Click up if you have successfully reached Princess Cruise Lines by calling +45 89 882 697 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +45 89 882 697 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +45 89 882 697 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +45 89 882 697 phone number
    100%
    Confidence score
    Denmark
    +358 753 263 523
    +358 753 263 523
    Click up if you have successfully reached Princess Cruise Lines by calling +358 753 263 523 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +358 753 263 523 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +358 753 263 523 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +358 753 263 523 phone number
    100%
    Confidence score
    Finland
    +33 372 880 510
    +33 372 880 510
    Click up if you have successfully reached Princess Cruise Lines by calling +33 372 880 510 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +33 372 880 510 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +33 372 880 510 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +33 372 880 510 phone number
    100%
    Confidence score
    France
    +49 895 170 3450
    +49 895 170 3450
    Click up if you have successfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number
    100%
    Confidence score
    Germany
    +30 211 109 0000
    +30 211 109 0000
    Click up if you have successfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number
    100%
    Confidence score
    Greece
    +39 105 531 169
    +39 105 531 169
    Click up if you have successfully reached Princess Cruise Lines by calling +39 105 531 169 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +39 105 531 169 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +39 105 531 169 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +39 105 531 169 phone number
    100%
    Confidence score
    Italy
    +47 81 503 108
    +47 81 503 108
    Click up if you have successfully reached Princess Cruise Lines by calling +47 81 503 108 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +47 81 503 108 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +47 81 503 108 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +47 81 503 108 phone number
    100%
    Confidence score
    Norway
    +48 222 224 615
    +48 222 224 615
    Click up if you have successfully reached Princess Cruise Lines by calling +48 222 224 615 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +48 222 224 615 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +48 222 224 615 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +48 222 224 615 phone number
    100%
    Confidence score
    Poland
    +351 707 500 136
    +351 707 500 136
    Click up if you have successfully reached Princess Cruise Lines by calling +351 707 500 136 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +351 707 500 136 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +351 707 500 136 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +351 707 500 136 phone number
    100%
    Confidence score
    Portugal
    +7 495 925 7771
    +7 495 925 7771
    Click up if you have successfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number
    100%
    Confidence score
    Russia
    +34 902 999 982
    +34 902 999 982
    Click up if you have successfully reached Princess Cruise Lines by calling +34 902 999 982 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +34 902 999 982 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +34 902 999 982 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +34 902 999 982 phone number
    100%
    Confidence score
    Spain
    +90 212 232 8800
    +90 212 232 8800
    Click up if you have successfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number
    100%
    Confidence score
    Turkey
    +86 216 023 8200
    +86 216 023 8200
    Click up if you have successfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number
    100%
    Confidence score
    China
    +852 29 528 088
    +852 29 528 088
    Click up if you have successfully reached Princess Cruise Lines by calling +852 29 528 088 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +852 29 528 088 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +852 29 528 088 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +852 29 528 088 phone number
    100%
    Confidence score
    Hong Kong
    +81 335 733 610
    +81 335 733 610
    Click up if you have successfully reached Princess Cruise Lines by calling +81 335 733 610 phone number 2 2 users reported that they have successfully reached Princess Cruise Lines by calling +81 335 733 610 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +81 335 733 610 phone number 1 1 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +81 335 733 610 phone number
    33%
    Confidence score
    Japan
    +63 28 137 407
    +63 28 137 407
    Click up if you have successfully reached Princess Cruise Lines by calling +63 28 137 407 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +63 28 137 407 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +63 28 137 407 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +63 28 137 407 phone number
    100%
    Confidence score
    Philippines
    +27 114 635 251
    +27 114 635 251
    Click up if you have successfully reached Princess Cruise Lines by calling +27 114 635 251 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +27 114 635 251 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +27 114 635 251 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +27 114 635 251 phone number
    100%
    Confidence score
    South Africa
    +82 23 181 918
    +82 23 181 918
    Click up if you have successfully reached Princess Cruise Lines by calling +82 23 181 918 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +82 23 181 918 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +82 23 181 918 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +82 23 181 918 phone number
    100%
    Confidence score
    South Korea
    +866 221 833 000
    +866 221 833 000
    Click up if you have successfully reached Princess Cruise Lines by calling +866 221 833 000 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +866 221 833 000 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +866 221 833 000 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +866 221 833 000 phone number
    100%
    Confidence score
    Taiwan
    +66 263 524 5069
    +66 263 524 5069
    Click up if you have successfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number
    100%
    Confidence score
    Thailand
    +971 42 999 223
    +971 42 999 223
    Click up if you have successfully reached Princess Cruise Lines by calling +971 42 999 223 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +971 42 999 223 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +971 42 999 223 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +971 42 999 223 phone number
    100%
    Confidence score
    UAE & Middle East
    +54 115 274 1600
    +54 115 274 1600
    Click up if you have successfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number
    100%
    Confidence score
    Argentina
    +55 213 410 1062
    +55 213 410 1062
    Click up if you have successfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number 2 2 users reported that they have successfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number
    100%
    Confidence score
    Brazil
    More phone numbers
  3. Princess Cruise Lines emails
  4. Princess Cruise Lines address
    24844 Avenue Rockefeller, Santa Clarita, California, 91355-3467, United States
  5. Princess Cruise Lines social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all Princess Cruise Lines contacts
Princess Cruise Lines Category
Princess Cruise Lines is ranked 4 among 29 companies in the Cruises and Charters category
#02 Royal Caribbean Cruises Royal Caribbean Cruises #03 Norwegian Cruise Line Norwegian Cruise Line #04 Princess Cruise Lines Princess Cruise Lines #05 Celebrity Cruises Celebrity Cruises #06 CruiseCritic CruiseCritic

Most discussed complaints

Grand Princess Casino not following their own rules/regulations, lack checks, lack "fairness"
3
(opinions to this review)
 refused to refund our deposit!
3
(opinions to this review)
 Flight for booked cruise
1
(opinions to this review)
Princess Cruise Lines Alternatives
CruiseOne 3 reviews CruiseDirect 10 reviews Prestige Cruises 10 reviews Easy Yacht 10 reviews MSC Cruises 37 reviews