Menu
For Business Write a review File a complaint
CB Cruises and Charters Princess Cruise Lines Grand Princess Casino not following their own rules/regulations, lack checks, lack "fairness"
Princess Cruise Lines

Princess Cruise Lines review: Grand Princess Casino not following their own rules/regulations, lack checks, lack "fairness" 1

G
Author of the review
2:45 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

9/29/2024 Grand Princess (GP) round trip from Los Angeles to Hawaii. I have issue with the Grand Princess casino Assistant Manager (Ms. You) and Casino Manager. Princess casino rules and regulations (CRR) indicates "each ship have at the casino cage a current list of contact information for their home office or casino operator where the passenger can pursue their dispute". GP casino does not provide the info. I wrote to Hotel Manager (per CRR) and no response. Per Casino Manager, "issue was returned to him". Where is the "internal audit department" per CRR? Casino AM (Ms. You) kept on saying "it is the House Rule", I want a copy of the "House rule". Photo enclosed (10/4 and 10/9) showing no change in one box after other 3 boxes cleared.

Desired outcome: I want a copy of the house rule and "contact information" and have Tech check the machine "fairness"

Confidential Information Hidden: This section contains confidential information visible to verified Princess Cruise Lines representatives only. If you are affiliated with Princess Cruise Lines, please claim your business to access these details.

View 0 more photos
Update by george lin
Oct 12, 2024 8:01 pm EDT

I enjoy cruising with Princess. I had one complaint against Grand Princess Casino Managers and that is not normal. Please separate Princess general services and casino.

1 comments
Add a comment
J
J
J. Thompson
Send a message
Oct 15, 2024 9:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Request a formal written response from Princess Cruise Lines, specifically asking for the "House Rule" documentation and details about the internal audit process mentioned in their casino regulations. Reiterate that you’ve followed their protocol by writing to the Hotel Manager and demand transparency in handling your dispute. If they fail to provide a satisfactory response, escalate the issue to the appropriate regulatory bodies or seek legal advice for further action. Keep all records and photos as evidence.

G
Author of the review
G
george lin
US
Send a message
Oct 15, 2024 10:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Thank you for the information. I contacted Hotel Manager (per Princess rules) to get information on the regulatory bodies. No response from Grand Princess. As far as I know, there is NO regulatory bodies to the Princess casino. Thank you.

  1. Princess Cruise Lines Contacts

  2. Princess Cruise Lines phone numbers
    +1 (800) 103-0306
    +1 (800) 103-0306
    Click up if you have successfully reached Princess Cruise Lines by calling +1 (800) 103-0306 phone number 0 0 users reported that they have successfully reached Princess Cruise Lines by calling +1 (800) 103-0306 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (800) 103-0306 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (800) 103-0306 phone number
    India
    1800 806 656
    1800 806 656
    Click up if you have successfully reached Princess Cruise Lines by calling 1800 806 656 phone number 22 22 users reported that they have successfully reached Princess Cruise Lines by calling 1800 806 656 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling 1800 806 656 phone number 5 5 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling 1800 806 656 phone number
    82%
    Confidence score
    Singapore
    +1 (866) 758-4124
    +1 (866) 758-4124
    Click up if you have successfully reached Princess Cruise Lines by calling +1 (866) 758-4124 phone number 0 0 users reported that they have successfully reached Princess Cruise Lines by calling +1 (866) 758-4124 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (866) 758-4124 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (866) 758-4124 phone number
    Mexico
    +1 (800) 774-6237
    +1 (800) 774-6237
    Click up if you have successfully reached Princess Cruise Lines by calling +1 (800) 774-6237 phone number 4 4 users reported that they have successfully reached Princess Cruise Lines by calling +1 (800) 774-6237 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (800) 774-6237 phone number 13 13 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (800) 774-6237 phone number
    USA and Canada
    +1 (845) 075-0031
    +1 (845) 075-0031
    Click up if you have successfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number 0 0 users reported that they have successfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number
    United Kingdom
    +61 130 055 1853
    +61 130 055 1853
    Click up if you have successfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number 5 5 users reported that they have successfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number 3 3 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number
    25%
    Confidence score
    Australia
    +64 800 951 200
    +64 800 951 200
    Click up if you have successfully reached Princess Cruise Lines by calling +64 800 951 200 phone number 2 2 users reported that they have successfully reached Princess Cruise Lines by calling +64 800 951 200 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +64 800 951 200 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +64 800 951 200 phone number
    100%
    Confidence score
    New Zealand
    +43 533 274 099
    +43 533 274 099
    Click up if you have successfully reached Princess Cruise Lines by calling +43 533 274 099 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +43 533 274 099 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +43 533 274 099 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +43 533 274 099 phone number
    100%
    Confidence score
    Austria
    +45 89 882 697
    +45 89 882 697
    Click up if you have successfully reached Princess Cruise Lines by calling +45 89 882 697 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +45 89 882 697 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +45 89 882 697 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +45 89 882 697 phone number
    100%
    Confidence score
    Denmark
    +358 753 263 523
    +358 753 263 523
    Click up if you have successfully reached Princess Cruise Lines by calling +358 753 263 523 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +358 753 263 523 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +358 753 263 523 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +358 753 263 523 phone number
    100%
    Confidence score
    Finland
    +33 372 880 510
    +33 372 880 510
    Click up if you have successfully reached Princess Cruise Lines by calling +33 372 880 510 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +33 372 880 510 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +33 372 880 510 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +33 372 880 510 phone number
    100%
    Confidence score
    France
    +49 895 170 3450
    +49 895 170 3450
    Click up if you have successfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number
    100%
    Confidence score
    Germany
    +30 211 109 0000
    +30 211 109 0000
    Click up if you have successfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number
    100%
    Confidence score
    Greece
    +39 105 531 169
    +39 105 531 169
    Click up if you have successfully reached Princess Cruise Lines by calling +39 105 531 169 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +39 105 531 169 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +39 105 531 169 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +39 105 531 169 phone number
    100%
    Confidence score
    Italy
    +47 81 503 108
    +47 81 503 108
    Click up if you have successfully reached Princess Cruise Lines by calling +47 81 503 108 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +47 81 503 108 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +47 81 503 108 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +47 81 503 108 phone number
    100%
    Confidence score
    Norway
    +48 222 224 615
    +48 222 224 615
    Click up if you have successfully reached Princess Cruise Lines by calling +48 222 224 615 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +48 222 224 615 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +48 222 224 615 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +48 222 224 615 phone number
    100%
    Confidence score
    Poland
    +351 707 500 136
    +351 707 500 136
    Click up if you have successfully reached Princess Cruise Lines by calling +351 707 500 136 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +351 707 500 136 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +351 707 500 136 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +351 707 500 136 phone number
    100%
    Confidence score
    Portugal
    +7 495 925 7771
    +7 495 925 7771
    Click up if you have successfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number
    100%
    Confidence score
    Russia
    +34 902 999 982
    +34 902 999 982
    Click up if you have successfully reached Princess Cruise Lines by calling +34 902 999 982 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +34 902 999 982 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +34 902 999 982 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +34 902 999 982 phone number
    100%
    Confidence score
    Spain
    +90 212 232 8800
    +90 212 232 8800
    Click up if you have successfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number
    100%
    Confidence score
    Turkey
    +86 216 023 8200
    +86 216 023 8200
    Click up if you have successfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number
    100%
    Confidence score
    China
    +852 29 528 088
    +852 29 528 088
    Click up if you have successfully reached Princess Cruise Lines by calling +852 29 528 088 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +852 29 528 088 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +852 29 528 088 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +852 29 528 088 phone number
    100%
    Confidence score
    Hong Kong
    +81 335 733 610
    +81 335 733 610
    Click up if you have successfully reached Princess Cruise Lines by calling +81 335 733 610 phone number 2 2 users reported that they have successfully reached Princess Cruise Lines by calling +81 335 733 610 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +81 335 733 610 phone number 1 1 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +81 335 733 610 phone number
    33%
    Confidence score
    Japan
    +63 28 137 407
    +63 28 137 407
    Click up if you have successfully reached Princess Cruise Lines by calling +63 28 137 407 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +63 28 137 407 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +63 28 137 407 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +63 28 137 407 phone number
    100%
    Confidence score
    Philippines
    +27 114 635 251
    +27 114 635 251
    Click up if you have successfully reached Princess Cruise Lines by calling +27 114 635 251 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +27 114 635 251 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +27 114 635 251 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +27 114 635 251 phone number
    100%
    Confidence score
    South Africa
    +82 23 181 918
    +82 23 181 918
    Click up if you have successfully reached Princess Cruise Lines by calling +82 23 181 918 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +82 23 181 918 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +82 23 181 918 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +82 23 181 918 phone number
    100%
    Confidence score
    South Korea
    +866 221 833 000
    +866 221 833 000
    Click up if you have successfully reached Princess Cruise Lines by calling +866 221 833 000 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +866 221 833 000 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +866 221 833 000 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +866 221 833 000 phone number
    100%
    Confidence score
    Taiwan
    +66 263 524 5069
    +66 263 524 5069
    Click up if you have successfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number
    100%
    Confidence score
    Thailand
    +971 42 999 223
    +971 42 999 223
    Click up if you have successfully reached Princess Cruise Lines by calling +971 42 999 223 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +971 42 999 223 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +971 42 999 223 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +971 42 999 223 phone number
    100%
    Confidence score
    UAE & Middle East
    +54 115 274 1600
    +54 115 274 1600
    Click up if you have successfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number
    100%
    Confidence score
    Argentina
    +55 213 410 1062
    +55 213 410 1062
    Click up if you have successfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number 2 2 users reported that they have successfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number
    100%
    Confidence score
    Brazil
    More phone numbers
  3. Princess Cruise Lines emails
  4. Princess Cruise Lines address
    24844 Avenue Rockefeller, Santa Clarita, California, 91355-3467, United States
  5. Princess Cruise Lines social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 20, 2024
  7. View all Princess Cruise Lines contacts
Princess Cruise Lines Category
Princess Cruise Lines is ranked 4 among 29 companies in the Cruises and Charters category