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I went on a princess cruise Emerald princess it was terrible please don' t waste your money the service is terrible the dining room food is terrible they run out of food the staff is terrible the forget to celerbate your birthday and they have very nasty rude people on this ship and then they lie about things you said and never did and then they treat you like a crimmal when they believe the lies that there staff tells them. They ask you to get of the line in front of other passengers and go into a office all because there staff is untruthful . And listen to this there staff is allowed to touch you I'm talking about sexual the kitchen staff touched me on my shoulder and was so close to me his body was touching my back and when you complain thats all they say is we are so sorry and that they speak to them. This ship is so terrible it just does not feel like a criuse ship is supposed to be from the food to the staff and very little fun there activities person does not make it fun and very little for everyone there is nothing to do it is very boring you just have to found your way around the ship your self cause if you ask the staff how to get somewhere there famous words are I don't know...The staff not helpful at all. So many times at the buffet you sit down and there is servers in the dining room area and never once ask would you like something to drink very poor service please do not waste your monies be very careful of this criuse lines there are better out there believe me...
The complaint has been investigated and resolved to the customer’s satisfaction.
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This complaint does not seem very valid as it seems as though she is ranting and she can't even spell! Work on your grammar ###!
This lady is a complete nut job. I've Been on princess numerous times and everything is the complete opposite of what this woman is claiming. I agree with the person above, learn how to spell. Learn how to end a sentence. And since when is a touch to the shoulder sexual harrassment? Oh and about not knowing where to go on the ships, they have maps up everywhere! Also, the staff know the ship like the back of their hand; it's their home for months on end. It's easy to see this womans' complaints are rediculous.
We were on a 7 day cruise in the Caribbean, and being only 21 at the time, i had to carry my own personal ID around with me so i could get served drinks. Regardless of the "A" that they print on your tag (because they "could have messed up and printed an A"). When I sat down in a pub to have a cigarette, the bartender came up to me and yelled at me "you cant be in here!" when i asked him why he said "because youre not 21!" i said "actually, yes I am" i threw my id at him and walked away. I got decent service from just ONE employee on the entire cruise. There is hardly anyone on the outer decks to take drink orders. The dinner staff do not take the time to get to know their tables. There were 15 of us, with 3 different tables and 3 different waiters, we all had medioker service, no one went out of their way to make the trip extraordinary like they do on other cruise lines (I have been on 2 other lines prior to Princess).
Not to mention this cruise line was 100% NOT wheelchair accessible. Having a paraplegic with us on our trip, he had to be accompanied by one of us at all times as there were huge lips at the bottom of every door that he needed help with. Other cruiselines will have small lips on the outer decks, however inside the ship, they are all flat and have automatic doors. He could get over the lips himself, but with the heavy doors that you have to open as well, it was impossible for anyone in a chair to get around by themselves.
They did not have a ramp at the docking ports. They simpy had stairs that they threw a thick mat over. At the port that had too steep of stairs to throw a mat over they had the "stair climber" which is a complete joke. The sides do not come off so anyone in a chair cannot transfer over to it. They have to be lifted up by their "trained" wheelchair helpers. They are not trained for paraplegics. they are trained for elderly people and people with walking difficulties. When I asked them why they do not have a ramp they said "because the water is so shallow here, we would have to have 50 feet of ramp, " so i simply told them to get 50 ft of ramp! When we finally got through the hassle of the stair climber, not to mention the stares from every onlooker and employee... Royal Caribbean cruise line was parked beside ours, WITH 50 FEET OF RAMP!
They had not one wheelchair accessible excursion on any of the 6 ports that we stopped at. The theatre had stairs going down them, with wheelchair seating at the top. Which would have been alright, except for one it was a terrible view, and for two, there was a spot for a wheelchair, and then a permant seat... so if anyone in a chair wanted to go watch a show, they could only sit with one person. On every other ship we have been on (5 to be exact), the theatre had a slight incline instead of stairs, so one in a wheelchair could sit at the end of the aisle and still be able to have decent seating and watch the show with as many people as they wanted.
Princess is a joke of a cruise line. They did not have entertaining shows, or activities. They had ripped this ship in two and added 500 rooms, however they did not add more restaurants, make the theatre bigger (there were people standing every night), or add anything, besides the rooms. It was completely overcrowded. Just a joke of a cruise ship and cruise line. When you file complaints after the fact, not one person contacts you back or gives you the time of day. I would not recommend this cruise line to anyone, especially if they are travelling with a wheelchair!
The woman who posted first was obviously not a guest, but a barely literate employee. I doubt she was a [censor], but rather someone who was outraged and trying to find a venue to vent. The conditions that many of the employees you never see work in is horrid. They often work 12-14 hours a day, seven days a week for around four hundred dollars. They must live in cramped conditions and seldom if ever allowed to go on deck to see the sun or breath fresh air. So, if some of them are not willing to bend and kiss the hem of your dress, or defer to you as the great guest god or goddess, consider it from their point of view.
Have only been on one Princess Cruise (plus two with other lines) but it was fine and I had a wonderful time. I suspect that the guest's attitude has a lot to do with it I'm glad the lady who made the original post was not at my table: she sounds like poor company.
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