Private Internet Access
Reviews and Complaints

As someone deeply invested in online security and privacy, I understand the importance of choosing a trustworthy VPN service. Private Internet Access has garnered positive reviews from satisfied customers, highlighting its commitment to user privacy and security. While some users have raised concerns about specific issues, the overall sentiment is that PIA offers a reliable and feature-rich VPN experience. With a strong focus on encryption, server network quality, and customer support, Private Internet Access stands out as a solid option for those seeking enhanced online privacy. Consider giving PIA a try and experience the benefits of a trusted VPN service for yourself.

On November 3rd, I bought a two-year contract for a VPN from Private Internet Access. Within a day or two, I visited the company's website and filled out a form for help. Unfortunately, I didn't receive any response. I tried again by submitting another form, but still no response. Meanwhile, I kept getting emails from the company asking for a review, so I left a negative review. Surprisingly, I received an email asking me to change my review so they could assist me. I did as requested, but still didn't hear anything from them.

On November 10th, I had to undergo major organ removal surgery and on November 12th, I emailed the company's support to request a refund. Unfortunately, I didn't get any response. On December 6th, I visited their website and used the live chat feature to talk to a customer service representative named Justin. I explained the situation and asked for a refund. He quickly informed me that my 30-day refund policy had expired. Before I could even send him the email proof of my original refund request, he abruptly ended the chat.

Feeling frustrated, I submitted another request for immediate chat support and connected with a different representative named Ben. I showed him the email proof of my refund request and expressed my disbelief. I told him that I had done this multiple times before and never received a response. I insisted that he take action and resolve the issue. He assured me that he had submitted a support request form for supervisor approval and provided me with a ticket number. It was ***. However, I still haven't received any communication from the company regarding their terrible customer service and my rightful refund.

I signed up with this service yesterday and I've changed my mind. I've respectfully requested a refund. I've already issued two tickets with them but so far no results.

I paid for this VPR service for a year and it stopped working after 6 month's I contacted them and requested a refund and they tell me it has to be within the first 30 days.

Since August 1, Private Internet Access has not canceled and refunded my subscription, and they took another $39.95 from my Paypal account on February 14. I have contacted them and requested cancellation and refund four times. They refuse to cancel and refund my subscription.

I ordered VPN services from Private Internet Access (PIA) under the 30 days money back guaranty. I cancelled the service timely and requested a refund. A refund has not been issued. Order date: 12/08 Cancellation date: 01/03 I have written 3 times since and their responses have nothing to do with what I ask. It looks as if they are ignoring me.

I purchased a VPN service from PIA on July 30,2020. Their return policy is stated clearly on the website sales pitch as risk free refund anytime within 30 days. I requested a full refund on August 13,2020 after many frustrating performance issues with the software. Since my initial refund request on Aug 13th, the only response I receive from the company is "Dear *** Sr, Your ticket has been received. One of our agents will reply to you shortly." (Three times), and three (3) customer service surveys. They have NOT addressed the complaint, refund or repeated email requests. (Four all together).

I checked my account in mid-February to make sure it would not auto-renew, because I intended to cancel my service. It said my subscription would expire on 2/24, which tells me that it will just end on that date. My credit card was charged $39.95 on 2/24. I emailed Private Internet Access that same day and shared what I said above. I did not receive a response, so I emailed on 3/7. No response, so I emailed again on 3/16 (3 weeks after my initial outreach). That same day, I filed a dispute with my bank for the credit card purchase. Private Internet Access told me that "it should return to my account balance within the next 5-10 business days". My bank told me that the dispute was denied (I don't understand why), and Private Internet Access told me that the cancelled my service when I filed a dispute, and they "don't have access to the funds now". So they charged me for a service, cancelled it, and won't refund me. So I can't even access what I paid for.

On September 28 I subscribed to one month of VPN Service provided by Private Internet Access, at the price of $6.99/month. Because I forgot to cancel the subscription at the end of that first month, my subscription renewed for a second month of service, at the price of $6.99/month. On October 21, I submitted a request for cancellation of my subscription and received a confirmation email to that effect, confirming that my subscription would remain active until October 28 19:51:54 UTC. However, since October 29, Private Internet Access has been charging my account $6.95 per month. I was charged $6.95 on each of November 28, December 28, January 28, February 28, March 28, April 28, May 28, June 28, July 28 and August 28. Private Internet Access claim that due to internal policy they cannot issue a refund to me for the charges made to my account after I canceled my subscription. The only refund they can issue is for the latest charge to my account made on August 28 for $6.95 That amount has been refunded to my account today

I paid $39.95 for a 1 year subscription for their VPN internet software. It would work for about 2 days and then quit working: it would state cannot connect to the internet. I contacted their customer support numerous times over this issue and they would always tell me to do all the same things which never worked. Also, if you did not respond in their little support window that covered the main window in around 2 minutes they would disconnect you, and you had to start all over being told to do the same things that didn't work before. Finally, on my own, the only way I could get their software to work again was to wipe my hard drive clean and reinstall everything again (Windowss 7 operating system (OS), which they state on their webpage their software works for) which required numerous hours and prevented me from doing the work I do as a Ph.D. in Mechanical Engineering and missing deadlines for work I really needed to do to pay my bills, and have now also probably lost customers and income that I will never get back. Therefore, by trying to get their software to work, I was continually put in endless loops with their customer service without any resolution to the problem, and the only way I could get the software to work temporarily was to wipe my hard drive clean and reinstall the OS and all my other software, and if I also installed their software I would have to do this process again after about 2 days.

I had to travel oversees long-term for family commitments and needed VPN. I found that Private Internet Access VPN was not working on my laptop and wanted to cancel my subscription to their services. I tried to access their website but it did NOT work, as it was blocked from Egypt where I currently am. I tried emailing them for 5 months! multiple times explaining my situation. They finally answered me 3 months later asking for verification and I replied right away, only to find out that I am still getting charged EVERY month! I kept emailed every month since then clearly saying I need to CANCEL MY SUBSCRIPTION from the same email they have on file and they NEVER reply! I finally got a different VPN app on my Chrome to attempt to contact Private internet Access. Sadly, the employee that answered the chat said that he can only refund the current month! The employee said that "there is only a handful of them working there" indicating that that's the reason why they didn't take my many emails seriously! I asked the employee for a copy of that chat to be sent to my email and also choose that option when the chat ended, and yet I did not get a copy! It has been 5 months of me trying to cancel my account, and not giving them consent to charge me every month. I thought I would give them a chance to correct that mistake before filing a claim here, but they are giving no other options. I need a refund since the first email I sent asking for my account to be canceled.