Prodege
Reviews and Complaints

I had been a member on Swagbucks for over 5 years and was a Ruby member. Everything seemed to be going well until one day they decided to close my account and the only reason they would give to me is violated terms and conditions. This is a lie and terrible excuse by them. I always did everything the right way on their site, but they choose to close my account and keep all the points I had earned. This a a very shady company that will steal the points you worked hard to earn. Stay away!

I'm surprised that this business has a four star rating, because if I could, I wouldn't even leave 1/3 of a star.

I joined InboxDollars out of pure boredom. Spent hours completing surveys. Earned a $15 gift card, which was a legitimate gift card that I was able to use. But then, after earning another $10 gift card, my account was randomly deactivated due to "noncompliance with their terms of ***."

Now, I have no earthly idea what I did to be deemed "noncompliant" when the only thing I used this poorly-run site for was to complete surveys. Yet, when I reached out to InboxDollars, I was sent an email stating that after further review my account would remain deactivated. Then, at the end of this email, they write... "Please keep in mind that your case is officially closed and this will be a final resolution to this issue."

I was given no explanation of this alleged noncompliance, nor was I allowed an opportunity to defend whatever I apparently did wrong. But after reading several other reviews of InboxDollars, it's obvious that I'm not the only person that this has happened to, so it seems that this is common.

Do yourself a favor and avoid this site.

"

( Maybe something like a "rough draft" at the moment.. ) ( ? )

( I have maybe been something like encountering issues with Swagbucks for some time.. months.. but have maybe reached a point where now I have maybe not been getting any of a certain particular kind of a response on Facebook.. Swagbucks email accounts.. Swagbucks website.. or through some other ways also.. ) ( ? )

( Maybe some allegedly contact options ? ) ( ? )

( Phone.. or Instagram.. ? ) ( ? )

( I maybe have still been able to access something like some thing about a account but have maybe something like not been able to do something like log in in something like a certain particular kind of a way to "submit a ticket" and have maybe something like not gotten any more of a certain particular kind of a response from some tickets either.. that I'm aware of at the moment.. ) ( ? )

( Missing m0ney? ) ( ? )

( Maybe received a message about something like a account being "suspended" while trying to do something like "submit a ticket" to *** support ? ) ( ? )

( So maybe something like unable to contact anyone from Swagbucks at all in something like a certain particular kind of a way at this time? ) ( ? )

( To an extent ? ) ( ? )

"

I recently signed up for inbox dollars because I had seen articles talking about how legit they are for making extra money, etc.
When I went to cash out my 15.00 I had built up I decided to put it into an Amazon Gift card instead of PayPal.
Shortly after I clicked onto the Amazon gift card option I got an email that had the Amazon logo on it and looked completely legit. It asked me to update my account , etc.
I clicked on it but it took me back to inbox dollars and did nothing. My husband noticed that the email message actually said Microsoft and edwardsnowden as the actually place the message came from. Husband got malware detectors on my Tablet and he researched and it's a huge company in China. It's about the size of Apple. It's called Tencent. I think. I think it may have come from installing Tik Tok to get .50 credit. Which i never got.
I had been hacked.
I changed all of my passwords *** uninstalled inbox dollars and everything associated with it. Of course we all know that nobody actually talks to a person when they go to contact us.
These people are not trustworthy. Stay away...far far away. God bless everybody out there working hard and being diligent. I understand how angering this is. Take care.

I had just started using swagbucks and was really excited about all of my points I had accrued. I tried to redeem my first gift card and my account was seemingly randomly deactivated.

I contacted support and after several days I was told I needed to verify my account via ID. I did this and about a week went by. First of all what company does that? Why deactivate an account so aggressively, when a simple email requesting validation would suffice?

I got an email that I was in violation of something and my account would remain closed. Final decision. I have no idea what I did wrong and they did not explain it in any level of detail.

There support is atrocious. You feel like you aren't dealing with any humanity whatsoever. It's just prewritten templates altered slightly to vaguely fit something.

Please don't do what I did and put any time and effort into a place that clearly doesn't care at all for their users. I'm heartbroken to lose my accrued swagbucks as times are very hard for me, and I was excited to get a few presents for loved ones.

That's not happening as I've actually lost both time and money using swagbucks as of now. Don't invest your time into a company with such dreadful, soulless, and slow *** support.

One star because I can't leave a zero. Swagbucks cancelled my spouse's account and accused her of cheating the system. She's the most honest person I know. She's barely tech savvy enough to use the tablet, let alone set up some scam the system nonsense. When she contacted them to say the "compliance team" was in error, they again impugned her character. That's not good business. No way she's had more than one account. She still uses her original hotmail.com address, the only email she has ever had, and just this past month finally gave up her flip phone. So, if Swagbucks wants to call my wife a cheat, I have a few words for them. Swagbucks SUCKS at ***. If they knowingly closed her account because she emailed the gift card to my phone, her wife, so we could use it shopping, and believe I'm some partner in crime instead of her spouse, that smacks of discrimination and a lack of true investigation on their part. So, no recommendation from us other than that the Complaintsboard.com and the Attorneys General of states where they do business by contacted to look into this scam and con show. Also, Amazon, Walmart, do you want to continue your association with this business that randomly defames the character of its customers and yours?

I am so frustrated with Swagbucks, and yesterday was the straw that broke me! But digress. The majority of this months SWAGO game requires Discover activities, but few activities credit when completed. Weekends are a nightmare, Few if any larger paying activities (surveys, etc) are available and usually don't credit. '***' is non-existent, tickets are not acknowledged much less resolved, but you'll receive a list of rules and be chastised/warned if you say anything online. They sure manage to respond to that! I sent in a ticket inquiring about why an 800 point shop and earn stayed on my activity page until the day it was to credit, then disappeared without doing so.. I've received no response, and still haven't received the points. Yesterday, to maintain my 'winning streak' I 'skipped the wait' on a 'shop and earn' that didn't credit, although the page said it did as well as another I didn't request. My streak was ruined. Totally unacceptable, poor business practices, no longer fun. AND, your personal information is NOT protected. Open an activity and you'll be inundated with phone calls & e-mails. Magic Receipts is a joke, their equipment "is unable to read receipts" the majortity of the time. I could go on, but I won't. Sorry Swagbucks, but I DO NOT RECOMMEND. that anyone join.

Stay away from this company! I'm a busy person and never thought I would take the time to write a review on Complaintsboard.com about a company, but this one is special. My experience may not be the norm but it may provide a little insight into how this scam works. They offer Pennie's to their account holders to complete task that drive you the consumer to their affiliated partners. They basically are referral company/data harvester, providing their clients with clicks, traffic, views, and hopefully you spend money on there clients. This is their business model. O.K. nothing wrong with that, they get paid to dangle a carrot in your face. What is wrong is it seems built into that model is a certain percentage of the suckers that chase that carrot, they close their accounts with no reason given and in my case the 9$ I had accumulated while I was emptying my bowels. This shady practice done to say 10% of us helps their bottom line while not drawing too much attention to their slimy behavior. I don't care about the 9$ dollars they owe me, it's just the principle. Look in life we all get scammed sooner or later, I would just prefer Inbox Dollars be more upfront about it, so at least I could put on some lipstick before I get screwed. At least that 9$ will fulfill their yearly budget they expend on ***. So your welcome!

I have been a member of Swagbucks since about 2018. I rarely do any surveys or anything but I do enjoy getting some cash back on products I buy. I reached almost $80 in rewards from buying items at local stores and decided it was time for a reward. I went to cash out for a $25 Visa card to use some of my reward and was logged out. I have been locked out of my account since September 7 and have no way of contacting anyone about this issue. Reading google and complaints, it seems I have been deactivated, but have no idea why as I hardly use Swagbucks and log on only once in a while to submit a receipt for a product I buy. I have attempted to contact *** but have yet to receive any response. I then went to the Swagbucks Facebook page and attempted to contact *** again. I only received a response asking for a ticket number. I responded that I did not receive a ticket number because I never heard back from ***. Since then, I have not had any more responses from Facebook messenger. In another attempt to contact Swagbucks, I sent a message to their Instagram page, but have yet to receive a response. I have never dealt with any legitimate company that blatantly ignores customers and it really is appalling. I will try to tweet them on Twitter next, but after that I think I will be out of options.

Let me start by saying I do not work for them, never have so I am not a disgruntled employee. I am a parent. Nah, it is not worth using upromise at all. It used to be worth the effort but not anymore. I cannot recommend upromise not even a little. It is too difficult to try to find the information I want and so many other sites offer much better rewards. this "new" upromise is nothing but headaches, low payouts, problems with losing rewards or claiming you never earned them, and more problems. Upromise did me a big favor when they introduced the new website and reduction in earnings. Each time I page through I get more annoyed. I am looking to find out which credit card is linked so if I were to use that card to earn the last 80 cents before closing the account I'd be rounding up and get a last transfer, but NOPE cannot even find a credit card wallet in the site. As I move around the site I am logged out each time I go to a different section and have to login again, YES definitely a website improvement, wow horrible! I tried shopping through the website and it just did not work at all. I tried getting credit when I used a restaurant, but alas no. The only 4 restaurants listed within 30 miles of me were not going to help either. Now I get the message that all credit cards were deleted from my file. No wonder I have only earned $9 in the past 16 years ! FUN FUN FUN. That made the decision really easy. Good bye forever, definitely close the account. I had write my reviews right now while the experience is fresh in my mind.

I have sent many support tickets on this issue. ALL OF THEM WERE CLOSED by a incorrect and non-relevant automatic response. This is regarding an Magic Receipt for ONLINE PURCHASE at Walmart.com. As noted in my submission tickets, the instruction to submit Magic-Receipt for Online purchase at Walmart.com is incorrect. I told me to forward the email receipt to the email Swagbucks E-Receipt Email. HOWEVER, when I placed an order on Walmart website, the only emails I received from Walmart website was 1. When Order was placed 2. When Order was shipped 3. When Order was delivered. I forwarded all of these emails to rSwagbucks E-Receipt Email. None of those emails were accepted even though I purchased the correct items. ADDITIONALLY, there was no option for manual review or submit a ticket for online purchase. As noted in other submission above, EVERY TIME I sent a support ticket, it got CLOSED immediately by an automatic response without anyone looking into the issue. I tried changing my ticket submission to other types, but none worked. ALSO, with magic receipt - ONLINE purchase, it does not show up on activity ledger either. You can verify everything I said above by looking at emails I forwarded to Swagbucks E-Receipt Email and read the ticket numbers I noted above. You can also verify what I said by trying to submit a ticket regarding a MAGIC RECEIPT - ONLINE PURCHASE. All of your tickets will be closed without anyone looking at the issue. I am missing 9,000 Swagbucks from these purchase and Swagbucks never gave me ALTHOUGH I PURCHASED THE CORRECT ITEMS.

SCAM ALERT! I signed-up with InboxDollars/ DailyRewards today and had nothing but a frustrating experience. Make no mistake - what this company is after is your personal and consumer behavior information. Do not expect that doing this work with this company will be a worthwhile source of income, regardless of how badly you need it. My advise is - don't waste your time here and move on. I signed-up earlier today and spent 2 hours on the site and on "partner pages" - mostly submitting personal information about myself and my household. The insights they want are ridiculous. After 2 hours, several attempts at surveys that ended-up disqualifying me after asking me all the personal information, I had made $5.52. $5.00 sign-up bonus $0.50 for completing the "most popular" profile survey, which took 20 minutes $0.02 for ... I have no idea, but I guess this is how they attempted to compensate me for disqualifying me from multiple surveys I had already partially completed. The second major worry I have is about their privacy policy. At https://www.prodege.com/privacy-policy/#toc-1 they disclose the fact that they DO collect all information provided, along with other web usage data, and that they RESERVE THE RIGHT to SHARE AND SELL all your information to whoever they choose. In other words, there is ZERO privacy assurance on any info you provide or shed. Note to Complaintsboard.com: This "business" MUST be investigated. In my experience, this organization operates under completely false pretense and must be labelled as a SCAM. The B rating you have granted is absolutely UNACCEPTABLE.

Swagbucks has the absolute worst customer service I have ever experienced. It's honestly reached the point where it's enough to ruin my entire experience with this website/app after having several good months. I only have one consistent issue with the platform: not being credited for surveys I completed (that do not have a disclaimer about delayed rewards) and every time within the past two months I have contacted the Help Center about it with a ticket, with screenshots attached to my messages, all I get is the exact same copy-and-paste automated response: 'Unfortunately, we are unable to confirm a successful completion of the activity to our site. We recommend not using any third-party software that may block our system's ability to track an order and reading the terms of the activity to ensure successful completion such as not using other discount codes. Also, be sure an eligible purchase is made to complete the activity. We apologize for this inconvenience and appreciate your understanding.' After I get this response, they often automatically close my help ticket, as if they're somehow done with me despite making no real effort to help. Getting a hold of an actual human being to respond to help tickets is near-impossible. This is clearly not an isolated incident, as there are more than enough complaints on the Swagbucks subreddit to see that this consistently happening to far too many users. There had better be some sort of overhaul or massive layoffs at this company right now because nothing can excuse their ignorant behavior and awful customer service. This is absolutely unacceptable.

I've been a Swagbucks member since 2016, and for the most part have found it to be a relatively painless way to bring in a modest amount each month, usually in Amazon gift cards. I earn my rewards primarily through surveys, using their search engine, shopping through their links, and earning points from certain restaurants with my registered debit card. As a 59-year-old who became permanently disabled last year and am now unemployed, I understand it can be challenging to qualify for surveys. Recently, I was repeatedly told I didn't qualify for surveys before answering any questions. After contacting support, I received generic responses until someone finally checked my account and informed me that my dashboard had been disabled due to supposed inconsistencies in my survey responses. Despite my honest efforts, this was frustrating. They reactivated my dashboard as a 'courtesy,' but after this experience, I'm considering leaving Swagbucks once I earn one last gift card. My time is valuable, and I didn't appreciate the implication of dishonesty.

I have been a member of Inbox Dollars since August . After a successful cashout in the spring of 2020, I began to have issues with not receiving any surveys. Requests to inbox dollars were responded to with stock answers that a third party was responsible for restricting my access to surveys and there was nothing they can do. I continued with the other activities in the app making $.01 cent at a time or never being credited for participating in their other activities like signing up for emails and playing casino games. My surveys were reinstated at some point, but I took a break, only confirming paid emails for progress on the activity bar. I started up again with doing more activities once the task list was released. Again, doing enough to get to the $.05 cent bonus which usually included visiting coupons, playing a game, daily search, attempting a survey and completing a survey. I would attempt a survey until I could complete one, then I would move on. I can't remember a day I completed more than one survey. This does not include those surveys that took 15+minutes of my time only to tell me I did not qualify. I racked up 14 days of consistent "minimum earnings" to result in another bonus. Then one day, I found my account deactivated. No email or warning informing me of this. At the time of deactivation I had almost $68 in my account. The only response I got from Inbox Dollars indicated "after careful review" there were time inconsistencies and concerns about the surveys i completed. I requested more information and specifics from their careful review, and all I got was a stock response that indicated "after further review, they have "confirmed their decision". I only use my mobile phone to access the website (the app is for *** so I stopped using it) and I am always thoughtful and truthful in the few surveys I complete. After coming across several people who were deactivated around the same time as I was, and are just as confused, I believe this company is dishonest and deactivates accounts randomly to steal people's money. The time it takes to make $1 is not worth it. Stay away.

Swagbucks/Prodege is the absolute worst. I can't tell you how many times I have participated in promotions and responded to offers from their website and have not received the swagbucks I was owed or received less than what was promised. I was always diligent about reading all the fine print and keeping clear records of all transactions, screenshots, etc., yet had to fight, sometimes for weeks or months on end, with *** just to get them to honor what was promised. And even though I'd submit every bit of documentation they requested and then some, I would still get some generic response back about how I must have done something incorrectly in order to have not been awarded what I was owed. After one exhausting fight after another, I stopped using Swagbucks almost two years ago and have done almost all of my online shopping through Ebates (now Rakuten) instead. They are 1000x more reliable and trustworthy and gladly award any money that I am missing almost immediately upon contacting *** support, every time. I always check with both sites before making an online purchase, and even though Swagbucks often offers a bigger deal, I will always shop through Rakuten instead when the opportunity is there. The only way I make any purchases through Swagbucks nowadays is if no cash back is being offered for that particular purchase through Rakuten at all. That way when the swagbucks don't come through, because they almost always don't, I feel like I haven't lost out on the opportunity to get actual cash back through Rakuten. I just got a Paypal deposit for almost $90 from Rakuten a couple of weeks ago, just from my normal online Christmas shopping alone. It came through with zero issues and involved no additional effort on my part. Had I done that same shopping through Swagbucks, I would have had to spend the past two months emailing and arguing with *** with nothing to show for it in the end. Swagbucks/Prodege is a horrible, dishonest company that tricks people into signing up for offers under the premise that they will get large rewards, only to give one lame excuse after another when it comes time to pay up. They suck and should be shut down for consumer fraud.

Oh, you really don't know how much I'd really love to give these jerks no stars! So I started using swagbucks about almost a month ago and had no issues with anything, I was earning money and was able to cash out a gift card, but after yesterday when I leveled up to a onix they deactivated my account and claimed that it was "due to account irregularities."

... I'm sorry what? I didn't do anything wrong, I followed all their rules, but some how I seemed "irregular" but I found out that I'm not the only one who had this problem, yesterday as well, I found out that OTHER swagbucks users were having this same problem, and you wanna know how old these other users accounts were? They were all new accounts like mine, it's pretty wrong that this company does this to new users, I'm very upset by this.

I tried to submit a ticket and got no help other than them telling me that they deactivated my account, so I sent a help ticket to please reactivate my deactivated account but, instead of them helping me reactivate my account, I got the same reply that said, and I quote this: "Hello,
Thank you for taking the time to write in regarding your Swagbucks account.

After careful review your account has been deactivated by our Compliance team due to account irregularities,

We regret having to take such actions, but to continue to provide services and rewards to our members, we take appropriate steps, up to and including deactivation of user accounts, for violations of program terms.

Thank you," from their lovely uncaring and robotic help center.

Like I said I followed YOUR rules, I didn't use any VPNs, I don't have any other accounts with swagbucks, and now I can't access my $8 almost $9 dollars as well as the $25 target gift card that I cashed out for just yesterday afternoon from this terrible site!

From what I can tell is that they don't like how I made $49 dollars from not only the paid surveys but THEIR search and win options, THEIR grocery receipt bonuses, and THEIR other ways of making money that THEY prompt you to do like fill a daily quota or put codes in that THEY put up on ALL of THEIR social media sites! I feel like crying right now because they refused to reactivate my account, they won't give me MY hard earned money from hours of time wasting on doing surveys, and others who are having this exact same problem as I am!

This was my only source of income at the moment because I'm having trouble getting a job right now due to the pandemic, it's very shameful that a company would do this to someone during these hard times, I will NEVER recommend this *** to ANYONE EVER! Until you do what's right and either reactivate my account or pay me my hard earned cash!

So if I were you I'd avoid this company and swagbucks like the plague, because they only care about taking advantage of their newer users and not helping any of them! So I hope you got whatever data you wanted from me you unprofessional jerks!

As well as refusing my owed points of 500 points for getting a boost from experian on 4 november, I also have another complaint. On the website it says you are paid for reading emails. I have been sent emails every day for the last 25 days and haven’t ben paid for any of them I have contacted inboxpounds about this but have still not received any points

This is false advertising and if i’m not paid I will be reporting this to the asa in uk and the ftc in us

Customer service is awful. All they do is refuse you the points even though the emails are on the activity ledger

On 4 November when I logged into inbox pounds I received a message saying if i verified my email i would receive £1. Also on 4 November I received a boost from experian and its on my visited section of my activity ledger

Inboxpounds are refusing to give me the 5oo points They say they can’t confirm it. They have also ignored tge £1 and haven’t addressed it The same thing happened last year and i had to contact Prodege to get my points

It shouldn’t have to be like this Customer Service is awful

Avoid

- Share as much information as possible about your experience. Positive and negative points.

A cuStomer service agent nas returned to swagbucKs AlI he can talk about is disqualification He was there before and i told him to stop communicating with me I had to submit a complaint to prodege to get him to stop Now he's back and the same thing is happening I've again told him not to communicate with me i spent 8 minutes on. 10 minutes survey which was offered to me on my dashboard then i was chucked out and told it wasn't a good fit for me I then got the disqualification c**p.His name is Dave Since he's been back customer service hasn't been so helpful as before

"before"

Have not received credit for completing 2 cash offers as described on InboxDollars site. Submitted support requests in Nov & Dec 2020 with no response Credit Missing for Offer *** Casino *** Offer) 1. Completed the Star Slots Casino offer as described by reaching level *** within *** of installing the app. I installed the app on *** and achieved level *** on *** Did not receive the *** credit to my account. 2. Contacted support on *** (*** ID# XXXXXXX) and provided details above along with a PDF containing screenshots of the offer from *** site (attached to this complaint), which also contains from within the Star Slots Casino app, a screenshot of my Star Slots Casino ID and the level achieved. Never received a response to this support inquiry. 3. Contacted support again on *** (*** ID# XXXXXXX) and again provided details above along with the same PDF containing screenshots of the offer from *** site (same one attached to this complaint), which also contains from within the Star Slots Casino app, a screenshot of my Star Slots Casino ID and the level achieved. Never received a response to this support inquiry. 4. Have not received the *** credit as of *** Credit Missing for Offer *** (Huuuge Casino *** Offer) 1. Completed the Huuuge Casino offer as described by reaching level *** within *** of installing the app. I installed the app on *** and achieved level *** on *** Did not receive the *** credit to my account. 2. Contacted support on *** (*** ID# XXXXXXX) and provided details above along with a PDF containing screenshots of the offer from *** site (attached to this complaint), which also contains from within the Huuuge Casino app, a screenshot of my Huuuge Casino ID and the level achieved. Never received a response to this support inquiry. 3. Contacted support again on *** ID# XXXXXXX) and again provided details above along with the same PDF containing screenshots of the offer from *** site (same one attached to this complaint), which also contains from within the Huuuge Casino app, a screenshot of my Huuuge Casino ID and the level achieved. Never received a response to this support inquiry. 4. Have not received the *** credit as of *** I have also called the *** telephone number listed on the Complaintsboard.com (XXX-XXX-XXXX), but this doesn't appear to be a valid number as there is no identifying information for the business and the recording requests an extension number be entered. Entering *** does not direct to an operator and eventually it simply hangs up on you. Any help you can provide in securing the *** (total) in credits I am entitled to for completing the cash offers as described on the *** site would be greatly appreciated. Thank you.

Completed an Discover offer regarding LifeLock mobile app for 8000SB but didn't receive proper credit. On June 27th, Swagbucks had an offer on their homepage advertising 8000SB for signing up for the Lifelock mobile app and purchasing a monthly subscription. I went on and completed the offer, whilst taking as many screenshots as I felt would be needed just in case). I didn't get credited for the offer, nor did I receive any email from Swagbucks confirming I did the offer so I submitted a ticket with screenshots. I was told I would need to wait about 32 days for the offer to credit so that's what I did. I emailed them about the 9th of August asking about the offer and I got an automatic reply that I'd get a response within a business day or so: "Hello ***, Thanks so much for reaching out! This auto-reply is to let you know we have received your email and will get back to you with a response as soon as possible. Generally, you'll hear from us no later than 1 business day. Weekends and holidays may delay the response time to 3 business days. While you are waiting check out our Help Center, www.help.swagbucks.com for walkthroughs and answers to the most popular questions. If you have any additional information that you think will help us to assist you, please feel free to reply to this email. You can track the progress of your inquiry here, ***. Ticket ID: XXXXXXX. We look forward to talking soon! Thank you, Swagbucks *** www.swagbucks.com" Still no response. So on August 18th, I sent another email since I hadn't heard anything and this was the response I received: "Hello ***, As you know, we work directly with our partners to ensure completions are tracked in the system. We are unable to verify this activity completion and cannot issue credit for it. Understandably, it is frustrating to receive this news after investing your time. Our goal is to ensure you have the best experience possible when completing these activities in the future. In order to do that, we are sharing your feedback with the team in charge as we continue to receive it. Please continue to share your feedback with us and thank you for your understanding!" It's not just the fact I spent time on this offer, but also money and the use of my SSN to even sign up for the ***.I finally deleted the app and canceled my subscription today though I still kept my screenshots on my tablet. It's just incredibly frustrating as well as disappointing. I can understand tracking, I truly can. However, to be readily dismissed without even wanting to see my proof after all this time was hard to take. I've been with Swagbucks for over 6 years and only submit tickets when absolutely necessary. I worry this is just a way to avoid paying me for the work I put into the offer. I told them I would report what happened to Complaintsboard.com and cease my activities on the Swagbucks website because it just doesn't seem very fair at all.

This is the second time InboxDollars has deactivated my account upon requesting a cash out. I started using InboxDollars a couple of months ago to make some extra money since I had lost my job, at first I did some surveys and did most of they're cash back offers which I had completed fully and fairly, worked my way up to over *** and requested a cash out, 6 days later, i go to check my account and see it was terminated for no apparent reason, I contacted customer service and they told me they will forward my inquiry to their "Compliance team" a day or so later i received a response saying that my account was terminated for violating terms of service, that's it, i wasn't told why or how or when, just that my account along with my *** gone. I sent multiple replies back asking why, and if they could please explain but I never heard back. a couple of weeks later I contact them again for the same reason and FINALLY someone nice enough to tell me what happened and help me, they said apparently they did not receive confirmation for the offers I completed so I was asked to provide email confirmation proof of the offers I completed which I did and my account was given back to me! wonderful! fast forward a month or so later, i have worked my way up to *** by doing their cashback offers, i'm happy that I made some extra money since I was short on my rent and I request a cash out, a couple of days later, "Account Deactivated" same exact thing again, I reach out to customer service and they tell me they cannot help me and that I have to contact the "Compliance Team" notice how they did not forward me this time, they told me to do it myself, clearly not seeking to solve my issue at all. So I contact the compliance team and I receive their famous copy paste reply basically saying I violated their terms of membership but they DO NOT tell you what you did, they don't have an explanation, all they care about is keeping the money you worked for. I have sent multiple replies asking why I was terminated and what I did, i even practically begged for just an explanation but never received a response, just 2 emails which seem to have been copy pasted with the same message. I have been waiting for almost 2 weeks for a reply hoping they will realize this was a mistake and reactivate my account. Note that everything i did on my account was legit, i never faked anything, or tried to violate any of their terms of membership, I have screenshot and email proof of completing every offer on my account fully and fairly. this is the second time and it seems that they just have a habit of terminating people because they make money on their website (which is the whole point) at least tell people why your terminating them rather than copy pasting the same message, with no explanation. I need to be paid my *** I spent hours of my time and spent my own money on your cashback offers to accumulate that amount. now I'm sitting on a deactivated account and no payout for no apparent reason.

I was deactivated due to "violation of program terms with respect to Special Offer/Offer services." I was just cashing out, and I always follow TOS. Recently, I decided to cash out two $100 Amazon gift cards. After cashing out the first one, I was deactivated. I had no idea why as I love Swagbucks and always make sure to follow their Terms of Service. So, I filed a ticket to see what exactly went wrong. They replied the next day saying that my account needed to be verified with a government ID. I was relieved as I thought once I provide them my ID, they will reactivate my account. Unfortunately, that was not the case. First, I waited over a week for an update, but didn't receive one. Today, I decided to contact them for updates regarding my account. They sent a reply almost immediately saying I was deactivated to due "violation of program terms with respect to the Special Offer/Offer services." I was really upset as I am always careful to follow their Terms of Service. I don't use a VPN, don't have multiple accounts, and I don't do offers twice. So, I figured out that maybe the deactivation was due to a ticket that I had filed on March 18th, and was deactivated on March 20th exactly two days after. The ticket was regarding a TV show I had watched for a survey. The TV show was an Amazon Prime Original known as Carnival Row. I had watched the first season of the show for 5000 SB and participated in a focus group for an extra 5000 SB. This survey was with the Schlesinger Group. I had waited almost a month for my SB to be credited, but it never credited. So, I had filed a ticket not specifically asking them to credit me, but asking them when they think the group would credit me. I also stated that if they think that the group wouldn't credit me, maybe they would consider crediting me. Keep in mind that I provided screenshots of the survey showing as "completed" in my activity ledger, but with no credit. I had also provided a screenshot of the email that I received saying that I was selected for the focus group. Later that day on March 19th, I was credited. I was expected to be credited, but rather given a response as to when the company would credit me. I will also attach the same evidence of the emails I received and the screenshot of the survey being completed in this complaint. So, I was really happy that I was credited, and I decided to cash out the next day. I had 20,000 SB in my account and decided that it was time. After the first gift card, I was deactivated. As a result, that was what happened, and the reason I think I was deactivated. I did nothing wrong as I just filed a ticket on a TV show that I spent nine hours watching and another two and a half hours for the focus group on Zoom. In the first place, I was supposed to also file a ticket for another survey on a TV show called *** that I did for 4000 SB. However, I didn't want to ask too much from customer service. My plan was to send the first ticket for Carnival Row and send the second ticket for *** after waiting for a bit.

ShopAtHome advertised a $50 rebate if I sign up for a HelloFresh food delivery subscription through them. I signed up but never received any rebate. I want to file a complaint against Prodege and Shopathome for their failure to pay the advertised offers on their site. I also want to file a complaint for the utter lack of any customer service in regards to this issue. Their horrible service is insulting to me as a fellow business owner. I would never tolerate an interaction like this and Prodege should not either. On November 25 the site ShopAtHome.com advertised that if I signed up for a HelloFresh subscription through their site then I would receive an additional $50 rebate. I am very familiar with how cash back sites work. I've been using them for over 20 years with very little issues. However this was my first experience with ShopAtHome. Therefore I was very careful to click through the ShopAtHome site and follow the terms of the offer exactly. A day later ShopAtHome did indeed show my completed purchase in my account but the rebate said $0 for some reason. I emailed customer service to see if this is correct. There was some confusion at first. The terms state that I must stay subscribed for 10 days. It also states the the rebate will show as pending for 32 days. Eventually the customer service agents instructed me to respond in 32 days and they will investigate the issue. After waiting 32 days the rebate still said $0 as I had initially feared. I emailed customer service again with complete documentation as requested in the terms. I quickly received a form letter response saying "my purchase cannot be confirmed from the ShopAtHome website". This made no sense since the transaction was confirmed in my ShopAtHome account about 24 hrs after purchase. There was no reference to my documentation or anything related to my individual situation. So I wrote back and asked for an explanation. I then received no response. A week later I asked if anyone received my last email. I still had no response. I then tried to contact ShopAtHome again directly through their form on the website. I sent them complete documentation again. I then received the same form letter as before. I wrote back asking for an explanation. Again there was no response. I filled out another contact request on the ShopAtHome website and asked for a manager to contact me. I received the same form letter for a third time. At that time I informed ShopAtHome that I would file a Complaintsboard.com complaint. Again there was no response. I feel that this is the worst customer service I have ever experienced from an online company. I feel that this website is a scam and that they had no intention of ever paying out the $50 rebate they had promised. There is no phone number to contact this company. There is only email and they never responded once I started sending documentation. It's very unfortunate because I felt HelloFresh was a great service. I filed a complaint with HelloFresh as well and let them know what ShopAtHome was doing. They were very apologetic and promised to look into ShopAtHome. The HelloFresh agent also agreed that failing to pay a promised rebate should never happen.

I am unable to login to my current account which has over $130 in pending earnings. It is impossible to get resolution through Swagbucks help options On 4/2 I reached out to Swagbucks, via live chat, regarding a missing survey credit. Which was denied, and I understood why, survey did not route back to host site. I moved on and proceeded to take Peanut Lab surveys and completed two for 44SB each. Then I returned to Swagbucks site and noticed I wasn't credited for either of the those. At which time my balance should have been around 1800SB. I then proceeded to clear my cookies and tried to log back in. A pop up message stated "we have encountered an error". As instructed I contacted customer support through a request. It stated my request had been successfully submitted and I would get an email. I did not. I've only submitted three requests, I have had zero response rate. Nor can I login to view my request because I have never received a confirmation email, as they state. On 4/3 I reached out again via chat and reexplained my login situation. The representative informed me she had submitted a ticket for me and that I would receive a response that day (I did not). I questioned her on that considering I have never had a response. She assured me I would and that they wanted to get me "up and running". I made more unsuccessful attempts today, bot automated. Since, I haven't heard from the compliance team I can only assume my account has been deactivated. I have an older account I signed up for four years ago, which I haven't used in quite sometime. That account mysteriously changed my email without my consent. To an address which is similar to mine, back in July I tried to get it resolved through Swagbucks but same thing, no response. I could only confirm through the address on the account, that's not possible it isn't mine. Therefore, I gave up. In mid-January I wanted to start taking surveys again. I forwarded the link from the old account to my correct email, assuming it would transfer over, and started participating again. I wasn't aware this was an issue, and I didn't receive any indication that it was. If Swagbucks would have responded to me I would have discussed this. I don't use the old account, I assumed it was inactive, it's no use to me, deactivate it. I only want the current account. Aside from lack of communication, I have to say I was very pleased with the direction Swagbucks has gone, it seemed to be more rewarding than it had been in the past. I have over $120 in pending surveys, offers, monthly bonus, and IHUT, plus my estimated 1800SB balance. That's equivalent to $138! That's devastating to possibly lose, especially considering our current global crisis. The swagbucks rewards are helpful during this challenging time we are all experiencing. I was about to refer my friends/ family that are facing hardships, I can't do that now. It's also an useful marketing strategy for manufacturers and advertisers to reach out to consumers while they are isolated in their homes. I have an IHUT market study that will appear in a few days, but if my account is inactive I will not be able to participate. This is a disservice to that Swagbucks advertiser. I'm kindly asking Swagbucks to reinstate my recent account, and swagbucks earned so that I continue to being part of the community.

I am unable to login to my current account which has over $130 in pending earnings. It is impossible to get resolution through Swagbucks help options On 4/2 I reached out to Swagbucks, via live chat, regarding a missing survey credit. Which was denied, and I understood why, survey did not route back to host site. I moved on and proceeded to take Peanut Lab surveys and completed two for 44SB each. Then I returned to Swagbucks site and noticed I wasn't credited for either of the those. At which time my balance should have been around 1800SB. I then proceeded to clear my cookies and tried to log back in. A pop up message stated "we have encountered an error". As instructed I contacted customer support through a request. It stated my request had been successfully submitted and I would get an email. I did not. I've only submitted three requests, I have had zero response rate. Nor can I login to view my request because I have never received a confirmation email, as they state. On 4/3 I reached out again via chat and reexplained my login situation. The representative informed me she had submitted a ticket for me and that I would receive a response that day (I did not). I questioned her on that considering I have never had a response. She assured me I would and that they wanted to get me "up and running". I made more unsuccessful attempts today, bot automated. Since, I haven't heard from the compliance team I can only assume my account has been deactivated. I have an older account I signed up for four years ago, which I haven't used in quite sometime. That account mysteriously changed my email without my consent. To an address which is similar to mine, back in July I tried to get it resolved through Swagbucks but same thing, no response. I could only confirm through the address on the account, that's not possible it isn't mine. Therefore, I gave up. In mid-January I wanted to start taking surveys again. I forwarded the link from the old account to my correct email, assuming it would transfer over, and started participating again. I wasn't aware this was an issue, and I didn't receive any indication that it was. If Swagbucks would have responded to me I would have discussed this. I don't use the old account, I assumed it was inactive, it's no use to me, deactivate it. I only want the current account. Aside from lack of communication, I have to say I was very pleased with the direction Swagbucks has gone, it seemed to be more rewarding than it had been in the past. I have over $120 in pending surveys, offers, monthly bonus, and ***, plus my estimated 1800SB balance. That's equivalent to $138! That's devastating to possibly lose, especially considering our current global crisis. The swagbucks rewards are helpful during this challenging time we are all experiencing. I was about to refer my friends/ family that are facing hardships, I can't do that now. It's also an useful marketing strategy for manufacturers and advertisers to reach out to consumers while they are isolated in their homes. I have an *** market study that will appear in a few days, but if my account is inactive I will not be able to participate. This is a disservice to that Swagbucks advertiser. I'm kindly asking Swagbucks to reinstate my recent account, and swagbucks earned so that I continue to being part of the community.

Discover Offer: Coin Master (Village Level 10) genuine & new offer completed not credited. Three *** tickets later this remains unresolved. Discover Offer: Coin Master (Village Level 10) Date and time offer started: 17/11/XXXX X:XXAM Activity ID: *** Date offer completed: 26/11/XXXX XX:XX GMT Ref Support Tickets: *** (filed 7/12/XXXXX at *** - unresolved, agents lied then ignored), *** (filed *** - unresolved, agents lied then ignored) at 16:48, *** (filed *** at *** - ignored) Agents involved: *** '***' (suspect both bots), '***' (unhelpful, ignored responses, lied about credits, failed to review details of support ticket properly). As per the above and the attached. I opened this offer in good faith on 17th. This genuine completion was achieved on the 26th. A new user account was created on a new device from scratch and the offer was completed from scratch. Whilst the offer didn't credit, I had every faith that on contacting the support team the offer would be honoured and this would be resolved. Unfortunately, three seperate agents assured me that I had been credited then closed my tickets, without actually doing so. In ***'s final messages to me, she firstly claims (in her penultimate message) that I am ineligible, then in her next message states that I have been credited. This demonstrably is not the case as you can see from the evidence provided. As well as the time invested in completing this offer, I have had to file three individual support tickets with supporting evidence and detail. This means I have invested a lot of my valuable personal time, only to be consistently fobbed off by '***', *** (appear to be bots) and '***'. *** ignores my responses and closes my tickets without resolution. On each ticket, I've been told that I've been credited accordingly (even on the third ticket, despite a message from minutes earlier saying that I won't be credited) which is demonstrably not the case as proved by the screenshots provided. This seems to be a ploy to avoid dealing with me/responding and to close off the tickets. It's very poor *** and clearly *** is in need of some *** training. I believe that Swagbucks are deliberately and intentionally trying to delay the resolution of this complaint beyond the 14 day grace period (in which users are permitted to raise a ticket) so that they do not have to credit me accordingly. I have been an active member of Swagbucks for almost two years now and I've no doubt that in this time I've generated a lot of income for the business. This is the first time I've really had cause to complain, and it saddens me greatly to see how little regard - and indeed the contempt - that Prodege LLC have for its users. I live with my wife who is also a member of Swagbucks, so by the looks of these other complaints I'm expecting Swagbucks to deactivate one our accounts shortly under false pretences. I will warn them now, if this comes to pass will be straight back here with another complaint about my account being closed in bad faith. In summary, I have been left extremely disappointed and disillusioned with the Prodege LLC platform. I will be pursuant to the credits owed to me until these are applied to my account accordingly. I only hope that now I have had to escalate this matter to the complaintsboard.com, Swagbucks will not push me to take this matter further.

My MyPoints account was deactivated and $154.26 in earnings have been withheld without cause or explanation. I joined MyPoints, an online-based market research site, on Sunday, November 15th. In an attempt to ensure that this company was legitimate and operated with integrity before investing too much of my time, I initially began by spending only a relatively small amount of time on the site each day and redeemed only small increments as points were earned. My first redemption in the amount of $10.00 (a value of 1590 points) occurred on Thursday, November 19 and was received via PayPal on Monday, November 23 with no issues. My second redemption in the amount of $20.00 (a value of 3180 points) occurred on Monday, November 30 and was received via PayPal on Tuesday, December 8 with no issues other than the fact that it arrived outside of the 3 business day timeframe indicated within the confirmation email when the points were redeemed. At this point, I felt confident spending more time on the site and accepting survey invitations of a higher point value, such as participation in online focus groups that Prodege refers to as "chat sessions". My third redemption in the amount of $100 (a value of 15900 points) occurred on Wednesday, December 16 and I received a confirmation email once again indicating that the funds would be received within 3 business days (see Attachment 1). I was never made aware that there were any issues, and was able to log into my account and complete additional surveys on both Thursday, December 17 and Friday, December 18. I was also granted participation in a one-hour focus group on the evening of Thursday, December 17 from 8 pm to 9 pm ET in exchange for compensation of 3060 MyPoints (see Attachments 2 & 3). On the morning of Saturday, December 19 I was unable to log into my account, instead receiving a red error message that my account had been deactivated. Having still never been contacted or made aware that there was an issue of any kind, I assumed that technical difficulties were to blame, either on their end or mine. After attempting to access my account portal through other browsers, restarting my computer, etc. I concluded that it was likely a technical difficulty on their end and submitted a ticket via the MyPoints online customer service portal. I received confirmation that the request had been received and assigned to ticket number *** on December 19 at 10:44 am ET (see Attachment 4). Initially I was not terribly concerned, but as days passed with no response - while still unable to login to my account where a large number of additional points were available to be redeemed and still having not received the $100 that had been previously redeemed on Wednesday, December 16 - I began to grow increasingly apprehensive regarding the integrity of this company. My suspicions were unfortunately confirmed on the morning of Wednesday, December 30 when I received a very vague email (sent the previous night, on Tuesday, December 29 at 8:54 pm ET) indicating that my account had "been deactivated by our Compliance team due to survey irregularities" (see Attachment 4). I am not at all familiar with what is meant by the term "survey irregularities" and no further indication or explanation was provided. There was also no mention of the $100 redemption that had been submitted two weeks prior and no mention of the additional $54.26 in compensation that had been earned and not yet redeemed (see Attachment 5, Tabs "Earned and NOT RECEIVED" and "Detail").

I have completed an offer and submitted all required proof. They are stating since the order did not 'track' I can't get credit. On August 14, I completed an offer titled 'POP Slots' with terms from the Swagbucks site: 'Play free Vegas casino slot machine games anytime and anywhere. Install the app and complete Level 35 within 14 days to earn rewards. Rewards will appear as Pending for 7 days. Must be installing the app for the first time. Must Complete Level 35 within 14 days to earn rewards. Offer may only be redeemed once per user. This offer is presented to you by Swagbucks on behalf of a third-party merchant or sponsor ('Merchant'). Swagbucks does not endorse (and therefore is not responsible to you for) the Merchant's views, policies, products or services. Have questions? Please contact the Swagbucks Help Center. If you are not credited within 7 days, you have 14 days to contact the Swagbucks Help Center for further investigation. Help Center tickets submitted after the 14 day grace period are not eligible for further investigation and rewards.' The offer did not go pending and did not credit within 7 days. I completed level 35 in 4 days and waited the 7 days, then submitted a ticket to Swagbucks with all the screenshot proof needed. I have screenshots attached that show the offer signup, the text message from Swagbucks to my phone to download the app and proof of in-game offer completion. Swagbucks response to my ticket was as follows: 'Compliance (Swagbucks Help Center) Aug 27, 2020, 12:11 PM PDT Hi, Thank you for taking the time to write in about the activity on our site. Unfortunately, we are unable to confirm a successful completion of the activity to our site. We recommend not using any third party software that may block our systems ability to track an order and reading the terms of the activity to ensure successful completion such as not using other discount codes. Also, be sure an eligible purchase is made to complete the activity. We apologize for this inconvenience and appreciate your understanding. Best,' No one signed it from Swagbucks and I went back and forth with them trying to get credit. They are claiming that the offer didn't 'track' because I possibly have some third party ad blocking software. I do not have that on my computer and have confirmed that cookies are enabled and there is no third party ad blocking. Further, my wife is a longtime member of Swagbucks and is having some offers credit instantly and other offers not- so the issue does not appear to be tracking on our end. I have sent all of this information to Swagbucks, but they have not budged in giving me the rewards for the completed offer, despite providing the proof they ask for in their own Ts&Cs of the offer. I am even more concerned as I have put time (and money) into 2 more offers that I'm concerned may not credit in the future. My wife got credit for the POP Slots offer by submitting a ticket along with 8 other offers she completed that did not credit. We have had 1 offer credit instantly by Vuse- using the same computer, same browser, same settings etc. This has only become an issue this year. We have some offers credit and others that don't. I've let Swagbucks know I think they have a tracking issue with their partners that they need to resolve, but they do not seem willing to take the time to do so. It feels like they just put off their customers, at least in my case, instead of trying to help find out why the offers aren't tracking. I've asked for tech support to help figure this out but have not had a response yet. Regardless, the offer is done and I have all proof of completion they require when submitting a ticket.

Difficulty Accessing Account and Retrieving Earned Funds On January 11th, I attempted to log into my account and was informed it was under review. I contacted the company through their recommended channel to address the issue, only to be told to submit a support ticket. I did so, explaining there must be a misunderstanding as I had not violated any policies. They replied, stating they would review my ticket within 10 days, though it could take up to 30 days for a response. On February 12th, I inquired about an update and received an automated reply stating I could log in but not complete surveys due to inconsistent answers. This confused me, as I had always provided honest information. I realized my answers may have varied due to significant life changes, including job loss, starting a short-lived tutoring business, and health issues affecting my daily life. Additionally, survey interfaces sometimes advanced before I could correct accidental selections. I am now unable to access my account to redeem a gift card sent to my email or collect earnings from a promotional purchase, totaling a significant amount for my family's tight budget. I request the release of my rightfully earned funds.

Swagbucks were awarded to me for a purchase but then subsequently the swagbucks were removed from my account. I joined swagbucks because it was a cashback bonus website that had a deal for The Luxury Closet and I was interested in making a purchase on The Luxury Closet (I use ebates and topcashback but they don't have a deal with The Luxury Closet). So I joined the website and then subsequently made a purchase through the cashback button on November 25 the same day I joined the website. I confirmed joining Swagbucks at 1032 pm and then my order at The Luxury Closet was confirmed at 11:35 pm. I complained to *** on *** that none of my swagbucks had been awarded to my account (*** ticket ***). I was instructed to wait 32 business days for the credit to appear. However, on January XX XXXX I contacted *** again about the missing credit. I was informed by ***: "Thank you for writing in and we do apologize for the experience you had with this activity. We thank you for investing your time and in good faith have credited you the full amount of the activity. Thank you again for your patience and understanding! Have a wonderful day!" I responded to *** that same day "Thank you for your message and agreeing to add the swagbucks earned to my account. However, the amount of swagbucks added to my account doesn't reflect the amount I had earned. The Luxury Closet had a 3% cashback when I used the website to make my purchase and I made a purchase for $5182. Therefore the value of the swagbucks should be $155.46. So XXXXX swagbucks should be added to my account and there are only 175 swagbucks in my account." As the wrong amount of swagbucks was credited to my account. I didn't get an immediate response. On March XX XXXX I contacted swagbucks again and Brittany responded (#XXXXXXX). Then on March 23 *** responded again requested all documents and screen shots of my order, which were provided to her (reference ***). On March XX XXXX X;21pm *** then responded "***,Thank you for writing in and we do apologize for the experience you had with this activity. We thank you for investing your time and in good faith have credited you the full amount of the activity. Thank you again for your patience and understanding! Have a wonderful day!" Subsequently on March XX XXXX X:XX pm; 9 minutes after *** agreed to credit my account, I got an email saying I had reached a new level at swagbucks by earning over XXXXX swagbucks in my account. "We want to congratulate you on reaching a new level within our Member Recognition Program! You're now Level 4: Amethyst! That means you've earned at least XXXXX SB! Here are some of the perks that come with your membership:100 SB Rebate on your next gift card redemption Double SB on your next 3 Gold Survey completions To find out all the details on your level, head over to your Member Recognition Page today! " However, the next day March XX XXXX by 857pm I had already logged into my account and saw that no swagbucks had been added to my account. I was still Amethyst but there were no swagbucks. I sent an email to *** and I received no response. "Hello: Thank you for your message. I have logged into my account and there were only 180 swagbucks. I didn't have any additional swagbucks added to my account. Please advise. Thank you." So over 10,000 swagbucks had been removed from my account without explanation and I could not get any response from swagbucks. I subsequently complained about my swagbucks being removed from my account on March 30 Richard responded and he did not address the reasoning for swagbucks being removed from my account and refused to credit my account for the missing swagbucks in subsequent emails (reference #XXXXXXX). My The Luxury Closet order was #XXXXXX made on November 25 for $5132 for a Chanel Comete Star Diamond 18k Yellow Gold Large Pendant Necklace. I want the credit put back into my account that was removed.

My account was deactivated without warning or explanation. I lost around *** as a result. My Swagbucks account was deactivated on either September 21st or September 22nd (I checked my account very early morning on the 22nd to find it deactivated). I attempted to reach customer service, however, I have not gotten any email or indication they have received my tickets or attempts to contact them. In the past when I submitted tickets for customer service, I would receive a confirmation email that my ticket was received. I also attempted to contact Swagbucks via facebook, but did not receive a response. I would call, but unfortunately, there is no contact number for Swagbucks. I would like to know why my account was deactivated. As far as I am aware, I did not break any rules. I have been using Swagbucks regularly since July . I lost my job due to COVID-19 and I have various medical conditions and Swagbucks was how I spent my days, so I could get a small amount of money and feel at least somewhat productive. I completed a few large and time consuming offers because I have nothing but free time. Due to this (and insomnia), I spent a lot of time and effort on Swagbucks doing surveys, watching videos, completing offers. I sent out referral links and told various friends and family members how great my experience was. I was able to cash out in August and early September with no issues (two *** amazon gift cards and a couple of Gambit cards). However, my account was closed following an attempt to cash out a *** PayPal reward (September 20th) and *** Gambit tokens *September 21st). I received emails stating that these gift cards were verified. However, I have not received them. As I found out from community members, I cannot receive my rewards since my account was deactivated. Why was this not relayed by Swagbucks? Why was there no communication regarding not only the reason for deactivating my account, but also the impact it has on my rewards? I was relying on that *** I budgeted based on the assumption I would receive my money. Although I believe I am entitled to the money, at the very least a courtesy notice should have been given so I could adjust my budget accordingly. *** is a big deal when you're unemployed. Especially the price of my medication skyrocketed. Perhaps this seems irrelevant, but I am giving this backstory because I want to impress upon you the importance of receiving financial compensation promised and owed. As well as the impact of poor communication and customer service. The fact that I had to go to a forum instead of hearing from the company directly is disheartening. Along with the rewards, I had around *** or so Swagbucks left in my account. Additionally, I had *** pending from an offer I completed. However, my biggest issue is that I completed a *** minute survey for *** Swagbucks and I assume that I will not be compensated for this, either. I spent 10 straight hours in front of my computer completing this with my full attention and effort; I even participated in the focus group held on 9/29. I am requesting my compensation for the entirety of this activity. I tried to contact Moize in response to his emails about the follow-up activity, but it could not be sent. I was only able to get in touch with the 20/20 team, not anyone from swagbucks. I know I'm not the only one. I read never to keep too much in your account and always cash out around *** because there's a tendency to get deactivated when attempting to withdraw larger amounts. Apparently, contacting customer service too often is also associated with deactivation ( I contacted a few times; once regarding an app offer and a few times about surveys). Lastly, I was informed that new users shouldn't do too many high payout surveys or activities. These were answers I got from the community about why I may have been deactivated. I completed so many offers because all I have right now is time and I need money. I spent so much of my time these past couple of months on swagbucks. I feel like it was a waste of my life now.

Multiple high value rewards not being issued even when documentation provided. These required I spend my money and a promise of points. Hello, After years of rarely having any issues the last four high dollar items I've invested my time and money to complete are not showing in my pending. Per the instructions I started to enter them as a trouble ticket for support to investigate. -The first one was an offer for *** The offer states that for new *** gold subscribers who also make a prescription purchase using *** will then receive *** swagbucks points for the offer. I provided the proof I visited the site from swagbucks, the welcome new gold member email, the copy of my gold card which includes my member number as well as the first fill email verifying that I'd completed all the steps. Even with all that information they tell me the vendor cannot locate me and thus I do not qualify for the points. I'm not sure with all that info how they couldn't find me. Most offer disclaimers show that the email used must match the swagbucks email. That wording is not on the disclaimer for *** I attach a copy of the disclaimer, the other offer disclaimers show that requirement but this one does not. If it had I would have used my old email address. -The second is an offer for *** for a *** purchase from velo. I again have the activity that shows I clicked the offer from swagbucks, email and order for showing the purchase was above the required amount and it doesn't show pending either. -The third is for Vuse for XXXXX points. Once again I've clicked the activity from swagbucks, made the required purchase of over *** and I've still not got this pending or paid out. I've provided all the documentation to show the visited click, proof of the purchase and submitted a ticket that sat for a week without anything done and then the reply that I couldn't submit because enough days hadn't passed. I was not asking for credit but the disclaimer stated that if the points to not show in pending to provide a picture of the first box and the shipping label thus it should have shown pending. -The last one is for *** Club for *** for subscribing to Sierra Club with a *** donation. It also doesn't show as pending. I've attached proof that I clicked on that activity from Swagbucks and initiated my contribution of *** per month and have the screenshots to prove it as well. Honestly I didn't even submit 2 and 4 since 1 and 3 are not paying out or showing pending and I'm being told that I do not qualify. I find this suspect because things I'm doing for a lot less points are working fine but every high dollar items I've tried to complete don't show anything. With all the documentation I've got there really isn't anything I'm missing and yet still am not getting the offer paid or pending. I've had to use my own money on each of these to complete them or I wouldn't care so much. After reviewing other complaints it appears that there are a large number of accounts stating that their account was closed when they appealed for credits which also makes me leery of creating the next two trouble tickets. Considering that the total value of the items that are not showing is *** or XXXXX points this isn't something that I can let pass. It normally takes a little time to show pending and then some disclaimers say that the offer will show pending for a certain number of days before it pays out. I am not asking that this be waived but I am asking for my documentation to be reviewed and that I will get the points that the offer pays. I am willing to assist in any manner so that Swagbucks can receive the credits from the vendor. I am hoping that this is a misunderstanding and that the corrections can be made. I chose to start with the Complaintsboard.com instead of other avenues such as a complaint to the State of *** Attorney Generals office because I trust that this will be handled fairly and in a timely manner. It's possible one or two of these were clicked and handled through my cell phone but usually I don't use it for items that are this high.

Swagbucks alleged that my use of their site constituted "abuse," closed my account and confiscated approximately $100 in funds I was a heavily active Swagbucks member from September until on or around February 6 when my account was deactivated without warning. I had no prior incidents with compliance and at no time was warned that anything I was doing was considered a violation. After contacting Swagbucks support, I was eventually informed that I was accused of "abusing" a Swagbucks nCrave activity that was posted by Swagbucks on their Facebook page sometime in late January . I was owed approximately $100 by Swagbucks at the time of deactivation. The aforementioned nCrave activity was being used heavily by most highly-active Swagbucks users in late January and early February, spanning across two team challenges. This is notable, because the activity was being very heavily discussed on every team chat page throughout both of these challenges, as well as on social media pages. It's also notable because quick Watch activities like this one award team points rapidly, which is an additional incentive for members to use them heavily and to even encourage other (team) members to use them heavily. This is obviously well-known by Swagbucks. Different types of Watch/nCrave activities appear on Swagbucks. There is no "standard procedure" for them. Some can be used simultaneously, and some cannot. Some require that the user keep the sponsored content in focus, and some allow for it to be in the background. The activities operate in different ways and have different instructions. The way that a Swagbucks member knows how to use a specific activity is by reading any instructions provided and through actual trial of using it. Needless to say, Swagbucks has complete control over how these activities can be used, so "abuse" or "misuse" of these activities should not even be possible. This particular nCrave activity gave an instruction similar to this: "Keep the page open for variable seconds. Don't close the page early or you may need to start over." To the best of my knowledge, it would be literally impossible for someone to earn SB from the activity without following those directions to the letter. I did not deviate from those instructions in my use of the activity that Swagbucks is labeling as "abuse." At some point in the early stages of this activity, during the first of the two team challenges (Coffee), there was an issue with the activity. Whereas this nCrave seemingly should have been instructing and requiring members to keep the sponsored content open for about 35 - 40 seconds, it was instead instructing and requiring users to keep the content open for "0 seconds." It was reasonable to assume that this was in error. However, anyone who used the activity during this time was simply following instructions, as the instructions for this activity actually stated "0 seconds." I was very apprehensive about using the activity during this period, because it was quite clearly a mistake (a mistake for which Swagbucks is 100% responsible). Because of this, I used the activity somewhat sparingly and warned other members on my Swagbucks team that they should be prepared for Swagbucks to possibly revoke SB that was being earned from the activity during this time. What frustrated many Swagbucks members is that other users were using this activity very heavily, which caused a sudden and dramatic shift in the team standings - the team that had been in a pretty distant last place shot all the way to first place before the end of the challenge. My own team finished dead last. For whatever reason, Swagbucks did not intervene at all in the team challenge, and it took them several days before finally repairing the activity by correcting the timer. To be completely clear about what happened here: teams with users who heavily exploited this apparent mistake were FURTHER REWARDED by Swagbucks by winning the team challenge, while people who resisted (like those on my own team) WERE PENALIZED for not doing so. Swagbucks did eventually repair the timer. Continued...

I've been a member of MyPoints for many years, taking surveys and earning Points to redeem for gift cards or cash. I've never had any problem redeeming points, and the gift cards are given in a reasonable amount of time. Recently I redeemed my points for a 50.00 Paypal card, and for a 25.00 Amazon card. I received an email from MyPoints informing me that I needed to upload a government ID so their compliance team could review my activity (and to make sure I was who I said I was apparently) before they would issue my cards. I have sent several emails inquiring why all of a sudden they require an ID. I have not received any answer to that question, they (***) only repeats that I need to show an ID or I cannot redeem the points. Something doesn't seem right about asking for my ID and I'm not comfortable giving my ID to a website that has never required it in the past and has no explanation as to why they require it now. Just wondering if the Complaintsboard.com can get an answer to this? I am attaching the email exchanges. *** (MyPoints Customer Care) To: *** Wed, Nov 23 at 5:50 PM Customer Care is here to help from 9am - 6pm (PST) Mon-Fri Your request has been updated. *** (MyPoints) Nov 23, 2022, 2:50 PM PST Hello, Our compliance team is requiring verification to deliver your rewards after reviewing your activity. Member Care Team *** Nov 23, 2022, 11:16 AM PST I still have not received an answer to my question. Why all of a sudden is MyPoints requesting government ID to redeem points? *** (MyPoints) Nov 22, 2022, 3:17 PM PST Hello, Our compliance team is requiring verification to deliver your rewards after reviewing your activity. You can complete this below. If you decide not to complete verification, the rewards will not be delivered. We use a secure site to review this information so please complete the ID verification process through this secure link below: *** Please ensure that the picture of your ID is clear and shows your Country/State, Name, Birthdate, and Expiration Date. This link will be available for 24 hours at which time it will expire. Once we receive your ID it will be processed and a response update sent to you at that time. Thank you for your patience, understanding, and cooperation during this review process. Note: Due to the high demand during peak periods, this review process can take up to 15 days on average although we strive for faster processing during normal processing times. Member Care Team *** Nov 22, 2022, 12:04 PM PST I would like to know why all of a sudden MyPoints is requesting a government ID in order for me to receive my reward for redeeming the points I earned?! I've never heard of such a thing. I have been a member of MyPoints for years and have redeemed my points for gift cards numerous times, and I have never been asked to "prove" my identity. I have two redemptions. One for a PayPal card, and one for Amazon. *** (MyPoints) Nov 18, 2022, 10:23 AM PST Hello Donna, Thank you for writing in regarding your account and we will be happy to assist you further with your account verification process. For the purpose of verifying the ownership of the account you are inquiring about and for the security of the site, advertisers, and our valued members, we do require an account verification to occur. As standard security protocol, our Compliance team is requesting your account to be verified by a government-issued ID. We use a secure site to review this information so please complete the ID verification process through this secure link below: *** Please ensure that the picture of your ID is clear and shows your Country/State, Name, Birthdate, and Expiration Date. This link will be available for 24 hours at which time it will expire. Once we receive your ID it will be processed and a response update sent to you at that time. Thank you for your patience, understanding, and cooperation during this review process. Note: Due to the high demand during peak periods, this review process can take up to 15 days on average although we strive for faster processing during normal processing times. Member Care Team *** Customer Care Team (MyPoints) Nov 17, 2022, 1:43 PM PST
Hello Donna, Thank you for being a valued MyPoints member. Yes, this is automated, and I am indeed a robot sending this quick note from our Customer Care Team! We have very important information to share with you about your ticket [protected] to ensure a successful experience! Be on the lookout for a response from one of our customer service agents within the next 3 business days. Please reply back to our team members; we often send requests for additional information so we can help. Please reply to this email if you have any additional comments or details that you may have forgotten to include in your original message. If your ticket is regarding account-related issues (Deactivation, Mobile Verification, Unable to access offers & activities), we may require up to 30 days for resolution. We look forward to corresponding with you and appreciate your patience and understanding. MyPoints Customer Care Team Ticket Reference: [protected] MyPoints Support Team Looking to learn more about Mypoints.com visit MyPoints Help. Member Care Team *** Nov 17, 2022, 1:43 PM PST Hey Donna! Thanks for redeeming a PayPal $50 on 11/16/2022 4:51 AM! Before we process your Reward, our Compliance team will need to confirm some of your activity. Please fill out the following form and click submit for approval in the "How may we help?" section. https://help.mypoints.com/hc/en-us/requests/new?ticket_form_id=98766 Please do not reply to this email. Copyright [protected] MyPoints.com, LLC. All rights reserved. 44 Montgomery St., Suite 250, San Francisco, CA 94104 This email is a service from MyPoints. (YPDPR9-244LP) You have been sent this message because you recently opened a support request .