Progress Residential Property Manager
Reviews and Complaints

This company is a scam plain and simple. I had to move in sight unseen due to moving across the country. Upon moving in, the smoke detector was beeping, the garage door remotes didn't work, there were dead cockroaches in the kitchen, the switch for the garage door was hanging out of the wall, and towel racks were hanging out of the wall. Upon reaching out to the person I dealt with for moving in, I was told that I needed to file a service report for everything and that it was my responsibility to take care of and they would not file the report for me. I got the towel hangers fixed but that was about it. Later on I filed a report to have the AC filter changed as I was not aware that it was my responsibility to replace the AC filter every month. When the service technician came out, he informed me that I was technically supposed to replace it and Progress Residential would charge me for this, but decided he wasn't going to report it. If your rental is part of the HOA, prepare for Progress Residential to fine you if you get a notice. Progress Residential does not take care of the landscaping of its rentals at all (even when they "threaten" to take care of the HOA violation). I got two HOA notices at the beginning of 2020 to which I then hired a landscaping company to take care of it. I informed Progress Residential that I had taken care of these violations. I don't know if they didn't relay this to the HOA, but 4 months later I got another notice for dead grass in the middle of Arizona summer and was being told I was getting a $50 fine because this was the 3rd violation for grass. I spoke with the HOA that this was due to dead grass and not long grass and they waived the fine. However, Progress Residential still assessed a $45 fine to me. Fast forward, my lease is ending and I am buying a house. My house was to be completed by the end of 2020 so I needed to extend my lease from the end of September to mid-January . Progress Residential informed me that my rent would increase from $1690/month (without utilities) to $1730 (without utilities) PLUS a short term rental fee. In 2020 of all years I would have expected them to have some empathy, but alas they did not. My rent was $2100/month for a 3 bedroom 2.5 baths, 1451 sqft house in Mesa, AZ. As my new short-term lease was coming to an end, they reached out to me asking if I wanted to do month to month until my house was ready in March. The month to month cost would have been $2412 WITHOUT UTILITIES. I of course told them no. I noticed on my last FULL month there my rent was almost $2500 WITH utilities. I called and asked them why this was and apparently when you first start renting, you aren't charged utilities for the first 2-3 months, so they add it to the end. To add insult to that injury, I am only staying 11 days in January and they are charging me the entire month's rent! Also... Good luck getting ahold of anyone from this company. They either are "out of office", "away from their desk", or just don't respond to emails or voicemails.

I would live in my car before renting from Progress again.First, it is impossible to get ahold of anyone. Everything is routed through their customer service where you will wait an average of one hour EVERY TIME YOU CALL. The customer service cannot help you with anything, all they do is log your request and ask some basic questions from a form they are filling out. The questions almost never make sense for the problem you are reporting.They never fixed a single item identified in the walk through. I had to file my own tickets later for everything, and often had to call back for a second ticket when they didn't finish the job. They sent someone out to fix a roof leak but forgot to send someone to fix all the drywall. Etc. I had continuous AC issues with the house which had an upstairs unit and a downstairs unit. The upstairs would exceed 80 degrees on warm summer days. I fought Progress for three years to get it fixed and they never resolved the issue. I had to spend $1000 buying window units to make the bedrooms and my office livable during the summer. Which also increased my electric *** significantly. I spent most of the July/August with only my window units when the downstairs AC broke.Never sign up for their credit reporting services. At one point they mistakenly added some charges to my account. After hours on the phone, the local account manager finally returned my call and said it was an internal system error and to not pay the charges. It took them 3 months to remove the charges. Anyone who had reporting to the credit services was reported as missing payments during that time.The sewer system in the house had trouble from day one. Upstairs toilets plugged continuously and it was rare that you could flush them without plunging. It eventually blocked entirely and started to backup from the main line. I called their emergency line repeatedly attempting to get a response to an active water leak in the house. They ignored me the entire day and had an after hours technician call me to tell me it was my problem to fix according to the lease. Which is impossible, because no plumber will work on a rental house without landlord agreement. I spent over 8 hours on their phone line over two days attempting to get this emergency resolved. And they charged me $300 for the repair. Every charge is marked up. Any repair that goes through their service department is marked up significantly. They use a third party billing service to handle water, sewer and trash which doubles service prices and charges you an additional $7.95 as a "convenience" fee. They are using COVID as an excuse to charge you extra on move out. They would not do a walk through so I was unable to dispute any of their assessments of damage. I was charged for numerous pre-existing conditions to the house like incorrectly installed wire shelving, fixing a door handle that was backwards when I moved in and more. I would love to fight it, but it just isn't enough money to make me ever call their customer service line again. Avoid at all costs.

My son's interaction with this company's representatives was dreadful. Initially, I noticed warning signs during his rental process but let him manage his first home rental at age 24. A branch representative insisted he sign the lease unseen due to a key box battery issue, which took a week to resolve. Post-signing, he discovered dead roaches and had to personally pay for pest control, contrary to his previous apartment's maintenance. Additionally, he encountered non-functional heating and hot water, unresponsive representatives, and delayed maintenance service. After researching, I found many tenants with similar issues. We are determined to hold this company accountable for their unacceptable service.

This company has been bad from the very beginning. I can't even begin to recount all the trouble that we've had moving in and maintaining any sense of peace in the home. I'll make the effort to recount everything. Before we even moved in, I went in take a look at the house. It looked quite nice upon first glance, but closer inspection proved the many faults and living here has only made it abundantly clear that this is the absolute worst company you could ever have the displeasure of renting from. First, the sliding glass door wouldn't open. It was jammed shut. This would prove to be a recurring issue for the next 2 1/2 years. The door either jammed itself shut, would fall of the railing consistently, or the lock would break. We had the lock break so many times (once it was like 3 times in 6 months, and we barely go out there) And before you ask, not being able to lock a door that leads into the home isn't considered an emergency and they initially told us that it was our job to get that replaced. Next, I noticed that all the windows had gaps where the screen was, effectively letting all the little critters into the space. This prevented any of the windows being opened. Anything from ants, lizards, and large frogs made their way in. When we did finally get someone out there to try and fix that, this is what happened - Someone came out and took a look. He confirmed that all the frames where the screen was should be replaced as they were all bent out of shape and looked awful. When they came back, we expected just that. Instead, they have a new guy come out, and he places this sponge like tape along the edges of 1 window. When I asked how that's supposed to help, he says that it'll keep everything out so long as it doesn't get wet. Mind you, this is the bathroom window that we're talking about, the one that's right next to the shower that's getting sloshed in water every time someone takes a shower. He then runs out of the tape, and gives us a little more and says something to the effect of "Sorry, I ran out and I have another service request to complete, so you'll have to go buy more and fix the rest." End result, they never got done, and we have never once opened the windows in this house out of fear that something might get in. Then there was the any trail. When we finally did get outside to the patio, it was truly an ant graveyard. There were thousands of bodies of ants everywhere. On the floor, on the screen, on the wall, on the glass, it was disgusting. What we failed to realize is that the house was infested with ants of all kinds. Sugar ants mostly, but we had black ants, red ants, and several others. We have been battling these ants with every year that we've been living here, our only relief being during the winter when it's too cold for them to really be there. When we contacted them about the infestation, we were told that it was now our responsibility to handle them since we moved in. I tried numerous times to explain to them that an infestation doesn't happen over night, nor does it happen in the first couple of weeks and that it had to have been taking place well before we moved in. And we still got told that it was our job. I will update with another review down the line when I have more time, but for now, please take this as a warning to never move in with this company. If you see a house with their logo on it, please turn the other way.

I WOULD GIVE NO STARS! THIS COMPANY IS AWFUL. RUDE. UN-PROFESSIONAL. THIEVES. LIARS. THE LIST COULD GO ON & ON. FROM THE VERY BEGINNING OF LEASING WITH THEM, ITS BEEN NON STOP ISSUES. WHEN WE FIRST MOVED IN, THE GAS WASNT ON, TEMPS IN THE HOME WERE FREEZING, WE DIDNT HAVE HOT WATER EITHER. WE WERE TOLD WE NEEDED TO CALL GAS COMPANY AND PAY FOR THEM TO COME OUT, WHICH ALL UTILITIES WERE ALREADY SUPPOSED TO BE ON. THE METER WAS LOCKED AND HAD TO HAVE GAS COMPANY UNLOCK IT. THEN THE GAS FURNANCE WOULDNT LIGHT AND WE WERE TOLD WE WERE GOING TO HAVE TO CALL SOMEONE PROFESSIONAL TO COME LIGHT IT, AND THAT WE WOULD HAVE TO COVER THAT EXPENSE AS WELL. AFTER ALL SAID AND DONE, 3 DAYS LATER WE FINALLY HAD HEAT AND HOT WATER. COUPLE MONTHS IN THE HOME, THE FLOORING STARTED COMING UP, WE CALLED AND REPORTED IT. THEY TOLD US IT WOULD BE AWHILE BECAUSE OF COVID THAT THESE WOULD PROBABLY GET FIXED. MONTHS LATER FLOORS ARE WORSE (TRIP HAZARD TO SAY THE LEAST), FINALLY WERE TOLD TO SEND IN PICTURES. AWHILE LATER MAINTENANCE CAME TO REVIEW THE FLOORS. HE HAD NO CLUE THAT PICTURES WERE ALREADY SENT IN AND REVIEWED BY OFFICE. WAS TOLD THEY WOULD GET SOMEONE OVER TO FIX. THEY SENT OVER A (JANKY) COMPANY THEY HIRED TO DO THE JOB, THE JOB THEY HAD DONE WAS AWFUL. GLUE LEFT EVERYWHERE, WRONG COLOR CAULKING, THEY COMPLETLY SCUFFED ALL THE WALLS UP, LEAVING CHIPS,SCUFFS,BLACK MARKS THROUGHOUT. BASE BOARDS LOOKED AWFUL. NEXT ISSUE WE'VE HAD, HAS BEEN ONE OF THE TOILETS LEAKING! NOT JUST A LITTLE LEAK, AND LEAK LEAVING FILTHY WATER RUNNING DOWN THE BASEBOARDS, ALL THROUGH THE TILE GROUT, HORRIBLE SMELL. WE REPORTED THIS ISSUE MANY TIMES, FINALLY SENT SOMEONE OUT TO FIX, IT LOOKED LIKE A 2 YEAR OLD CHILD FIXED THE TOILET. CAULKING WAS SMEARED ALL AROUND BASE, TOILET ROCKED BACKED AND FORTH, MIND YOU THE TOILET WAS NOT FIXED. NEXT ISSUE, OUR TREE OUT FRONT, APPARENTLY WASNT AT ALL HEALTHY, THE STORM BROKE ONE OF THE BIG LIMBS OF THE TREE OFF, WE PAID SOMEONE TO HAUL OFF THE LIMB. WASNT RE-IMBURSED THAT EXPENSE. SECOND STORM, TREE CRACKED MORE, ANOTHER LIMB DOWN, SAME ISSUE. WE REPORTED THIS TREE SEVERAL TIMES AND SENT IN PICTURES THE ENTIRE TIME OF WHAT WAS GOING ON WITH IT. AT THIS POINT THE TREE WAS SECONDS AWAY FROM FALLING ON THE HOUSE OR FALLING ON SOMEONE. THEY FINALLY SENT A CREW OUT TO REMOVE THE TREE. WHEN THE CREW CUT THE TREE DOWN, IT LITERALLY FELL RIGHT IN FRONT OF OUR HUGE OUTSIDE WINDOW, ONTO THE SHRUBS IN THE FLOWERBED, WHICH WE WATCHED THE WHOLE THING HAPPEN ON CAMERA. ANY PROFESSIONAL CREW WOULD HAVE HAD THE TREE FALL AWAY FROM THE HOME. BUT NOT THE CASE HERE AT ALL... WE HAD A MANAGER COME OUT AND LOOK AT THE HOME AND ALL THE ISSUES WE ADDRESSED SEVERAL TIMES. MANAGER COMES OUT, TELLS US THE ISSUES WE HAVE HAD ARE UN-ACCEPTABLE, AND PROMISES TO GET SOME OF THEM TAKEN CARE OF. NOT ONE TIME DID WE EVER HEAR BACK FROM THIS MAN! AND HE WAS A "SUPERVISOR" FOR THIS COMPANY! THOSE ISSUES ASIDE. WE'VE BEEN CHARGED SEVERAL TIMES FEE'S THAT SHOULD HAVE NEVER BEEN CHARGED, HAVE SPENT HOURS ON HOLD OR ON THE PHONE OVER THE 1 YEAR OF LEASING FROM THIS COMPANY. EVERYTIME YOU GET SOMEONE ON THE PHONE FROM CUSTOMER SERVICE, THEY ARE COMPLETLY RUDE AND UN-HELPFUL! WONT EVER LET YOU SPEAK TO UPPER MANAGMENT. WONT REMOVE THE FEE'S, WHEN PROVEN THEY SHOULDNT BE THERE IN THE FIRST PLACE. LOCKED OUT OF OUR PAYMENT PORTAL, AND NOONE WILL HELP GET IT UNLOCKED SO A PAYMENT CAN BE MADE. FOUND OUT THEY'VE BEEN CHARGING US FOR RENTAL INSURANCE, WHEN WE PAY FOR THAT SEPERATELY ON OUR OWN POLICY. WHICH WAS A HUGE MESS IN THE BEGINNING TO GET SET UP AND ON FILE WITH PROGRESS. PROGRESS KNOWS WE PAY FOR RENTAL INSURANCE AND HAVE BEEN GIVEN ALL DOCUMENTATION AT THE BEGINNING OF OUR LEASE. TOLD US WE NEED TO CALL A DIFFERENT DEPARTMENT TO GET THEM TO STOP CHARGING US AND GET REIMBURSED FOR THE CHARGES THEY HAVE ALREADY CHARGED. BASICALLY STEALING MONEY! IM SURE THERE ARE THINGS IM LEAVING OFF TO WRITE ABOUT. BUT FROM WHAT I DID WRITE, YOU GET THE GIST ON HOW TERRIBLE LEASING FROM THIS COMPANY IS! A COMPANY WITH THIS MANY BAD REVIEWS, DEFINITELY IS A SIGN TO STAY AWAY!

I would rate this company 0 stars if it was possible. Probably the worst customer service I have ever encountered on multiple occasions. I set up my auto pay through their rent cafe program with a Progress Residential rep on the phone. After months of checking the website and showing that I am enrolled in auto pay, I received a notice of demand to vacate premises. I could not figure out how I had a remaining balance with both my utilities and rent on auto pay. I called their customer service to figure out what was going on. On the first call, I was told that I would receive a call back in 1-3 business days. You could imagine my shock with such a sensitive matter. I called back and asked for another rep because surely I could find someone to help me right? An employee walked me through statements on the next call and long story short- I was enrolled in auto pay for rent and utilities, but there was not an end year on the end date of the utilities. Instead it had auto populated to 0/0/00. I don't even understand how this is an option when setting up. The way their system is set up is that the most outstanding balance is paid first up to current, regardless of if it is rent or utilities. Extremely confusing since you set it up separately. So it was paying my utilities (which was not correctly set up), but not the total of rent and then adding $125 in a late fee each month because of the shortage. This went on for 4+ months without my knowledge. I assumed it was coming out since I was receiving emails with statements and I was showing that I was enrolled in auto pay. A huge misunderstanding and miscommunication on both ends. I asked if there was a way to omit the late fees and I would pay up to current at the moment. The rep said they are not waiving late fees at this time regardless of the confusion and "that yeah there has been a lot of complaints for the same issue". If it's a continual problem then why not address it? And why bring this up in such a casual manner to a frustrated customer trying to resolve the issue at hand. So I was totaled to pay $625 in late fees on top of the amount that was due. I paid over 70% of the $1450+ to keep from any kind of eviction. I was told to set up a payment plan for the remaining and transferred to a long wait. I prompted the option to call me back and went on with my day. No one ever reached out, no voicemail, email..nothing. I called back and spoke with "collections" on a payment plan- they said they have no record of a request to call back by the way too. Their payment plan is only on current payments. Meaning they will give you a couple extra days to pay but still charge you a late fee. Why even call to hold for 20 mins to get the same late fee with a plan as without? To my understanding, they can't waive the past late fees or future ones on a misunderstanding on their rent cafe. This isn't the only problem I have run into with Progress Residential either. It took them over a month to come and fix my unreachable garage- structural damage which is immediate according to their policy. I was locked out of my home due to the garage spring not opening and was told to call and pay for a locksmith out of my own pocket because their emergency response team couldn't help me. Again, what's the point of having a service you cannot offer? I was initially told I would be reimbursed for the charge...and then told that they would not reimburse because I should have left my top lock unlocked on my front door. Guess I should have anticipated that the garage door would break? Whatever. Another time our pipe burst in the front yard and raw sewage was coming up the shower. I called with no answer and created online service tickets without a response until the following week. (this was during the insane freeze of 2021) I get that it was a very chaotic time, but to not respond that long was negligible. I had to call the city to help and was lucky enough that they did since it was the homeowner's responsibility and not the city's. It has been a complete nightmare renting from Progress Residential. I cannot wait for our lease to be up. I will NEVER return or refer such an unprofessional, greedy company to anyone.

WORST COMPANY TO RENT FROM! This is an complaint in response to the reply on our review of Progress that Rich M. told us to email him. Go figure no response to this either. Rich likes to make people feel the company cares by saying how sorry he is and to please email him. HaHa HaHa The company's Instagram account saw this same message yet not a soul felt the need to reach out to us. Only once did anyone reply to the messages, saying someone would contact us immediately. As usual not a soul tried to contact us. Here is a list of concern/issues that were never fixed or never even acknowledged. 1958 Carpathian Drive Apopka, FL 32712 The very first service request we put in was the handle on the bathroom shower. It was loose when we first moved in and then it slowly started to break off. It broke off and I put the work order in. Took at least 4 months for them to contact me even after I called twice to check up on the job order. We ended up fixing ourselves. Which is ridiculous as we shouldn't pay out of pocket for a place we rent. Master bath: Chipped sink, as in the enamel was gone and when we moved in it was painted over. The paint has gone away quickly. 1x broken soap holder in shower Master bedroom: 1x window unable to lock Bedroom 2: 1x nonfunctional light switch Bedroom 3: 2x nonfunctional light switches Livingroom: 2x nonfunctional wall switches Many outlets nonfunctional 1x window unable to lock 1x window seal falling out Multiple loss tiles Cracked/missing grout around tiles 1x broke tile -this specific tile is sticking up unevenly. The tile broke off in the corner sticking furthest up it is rather sharp for the little toes running around. All because the floor was never leveled. probably another shortcut of the company. Front door: Has to be locked with deadbolt or it does not latch well and will randomly open Outside: Electrical box needs repair - service gent said he had to get it authorized but never heard from again. Had the A/C fixed recently and the service gent was baffled how the company would allow this to be without concern to fix. One electrician came out and fixed a couple of switches/outlets. That very same night a fuse popped. I flipped the breaker and another break popped. We even noted this calling progress. Apparently an electrical issue as such isn't important enough to fix either. The fence is rotting away with several nail and screws sticking out all over the property. Again children playing and hands on the fence. The neighbors have made note to use how they know the company will never replace it as long as it is standing but it is an eyesore. Plus neighbors on both sides have said they would love for their own property to not look run down. One gate can not be used. The gate is so tightly fitting if opened, it does not close. Kitchen: The vent/fan over the oven does not work. Spent quite a bit money from the beginning as the backyard was very overgrown. Screened in patio leaks where it meets the house. We had already dealt with service not responding or dismissing the request if we missed a call. I can speak more about this when you call me. At this point nothing really seemed to get completed so we just dealt with it. The HOA sent us a letter saying the driveway needed pressure washed. How is that needed when we haven't live here even a year? The driveway was the same as the day we moved in? Should this not have been done before move in? Garage had a sewage smell every morning. We ended up having to place a cap over a drain where a sink was previously. Service gents have randomly showed up when we were previously notified of the request being dismissed per email. The service guys have called saying they were at the property. They were very awesome in understanding so they stayed while we left work to get home. Told us they were sorry as there is little to no communication between the office and them. We felt bad that the gent felt he needed to apologize for the company. I would like to think something will get done but I simply do not believe much before seeing it first hand. We have since moved out and are now being charged for issues we reported to the company when we first moved in that they never came out to fix. Eric

WORST COMPANY TO RENT FROM! Property: 1958 Carpathian Drive Apopka, FL 32712 Rented: March2020 to March This is an complaint in response to the reply on our review of Progress that Rich M. told us to email him. Go figure no response to this either. Rich likes to make people feel the company cares by saying how sorry he is and to please email him. HaHa HaHa The company's Instagram account saw this same message yet not a soul felt the need to reach out to us. Only once did anyone reply to the messages, saying someone would contact us immediately. As usual not a soul tried to contact us. Here is a list of concern/issues that were never fixed or never even acknowledged The very first service request we put in was the handle on the bathroom shower. It was loose when we first moved in and then it slowly started to break off. It broke off and I put the work order in. Took at least 4 months for them to contact me even after I called twice to check up on the job order. We ended up fixing ourselves. Which is ridiculous as we shouldn't pay out of pocket for a place we rent. Master bath: Chipped sink, as in the enamel was gone and when we moved in it was painted over. The paint has gone away quickly. 1x broken soap holder in shower 1x window unable to lock Bedroom 2: 1x nonfunctional light switch Bedroom 3: 2x nonfunctional light switches Livingroom: 2x nonfunctional wall switches Many outlets nonfunctional 1x window unable to lock 1x window seal falling out Multiple loss tiles Cracked/missing grout around tiles 1x broke tile -this specific tile is sticking up unevenly. The tile broke off in the corner sticking furthest up it is rather sharp for the little toes running around. All because the floor was never leveled. probably another shortcut of the company. Front door: Has to be locked with deadbolt or it does not latch well and will randomly open Outside: Electrical box needs repair - service gent said he had to get it authorized but never heard from again. Had the A/C fixed recently and the service gent was baffled how the company would allow this to be without concern to fix. One electrician came out and fixed a couple of switches/outlets. That very same night a breaker popped. I flipped the breaker and another break popped. We even noted this calling progress. Apparently an electrical issue as such isn't important enough to fix either. The fence is rotting away with several nail and screws sticking out all over the property. Again children playing and hands on the fence. The neighbors have made note to use how they know the company will never replace it as long as it is standing but it is an eyesore. Plus neighbors on both sides have said they would love for their own property to not look run down. One gate can not be used. The gate is so tightly fitting if opened, it does not close. Kitchen: The vent/fan over the oven does not work. Spent quite a bit money from the beginning as the backyard was very overgrown. Screened in patio leaks where it meets the house. We had already dealt with service not responding or dismissing the request if we missed a call. I can speak more about this when you call me. At this point nothing really seemed to get completed so we just dealt with it. The HOA sent us a letter saying the driveway needed pressure washed. How is that needed when we haven't live here even a year? The driveway was the same as the day we moved in? Should this not have been done before move in? Garage had a sewage smell every morning. We ended up having to place a cap over a drain where a sink was previously. Service gents have randomly showed up when we were previously notified of the request being dismissed per email. The service guys have called saying they were at the property. They were very awesome in understanding so they stayed while we left work to get home. Told us they were sorry as there is little to no communication between the office and them. We felt bad that the gent felt he needed to apologize for the company. I would like to think something would have gotten done but I simply do not believe much before seeing it first hand. We have since moved out and are now being charged for issues we reported to the company when we first moved in that they never came out to fix. There will never be any solid resolutions as the accounting department refuses to give you a supervisor. You are only able to email them. If you give any push back they just hang up on you (3 times back to back for me). We are now renting with American Homes 4 Rent. Their customer service is by far amazing and could not be happier!

I am a current tenant with Progress Residential for 3 years now and was living a peaceful life until I requested to paint the fence due to its curb appeal. The fence was fixed by one of their contracted companies, that did a subpar job. Progress stated that I would need to get approval from HOA. I waited to receive correspondence from a Progress Representative. On September 1 an email was sent to HOA regarding my request. That request was approved on September 8 at 11:07 am to paint the fence. I was to preface this by stating, I have NEVER received so much as a warning in the 2 years prior to this date and I care for my yard, better then 95% of the community. It is my belief that this request to HOA sparked a notification to them that my home was now occupied by a renter, as I was the first tenant after they purchased and renovated the home. This has now placed me under the renters scope. Ironically, I received an HOA violation on September 15 stating that my grass was a nuisance. A picture was sent to me in Black and White and you could clearly see that it was no violation or was it a nuisance. I verbally disputed this matter immediately after I received notice on it and was charged $45 for what Progress calls an admin fee. A fee that I should have never been charged in the first place. After numerous calls and complaints regarding the matter, Progress calls themselves approving a "one time courtesy" credit of the $45 to my account. One week after thinking that the issue was resolved, a lawn company knocks on my door regarding my grass and was supposedly there to service my lawn. He and his associate were taking pictures of my lawn and stated that "there was nothing to do here". I asked "who sent you here?" and the gentlemen stated that "progress created a work order to resolve the lawn issue". With the images that the company took it was clear that nothing needed to be done and it was documented within their system. A new charge of $60 was assessed to my account with a Job# that I had no knowledge was created. Progress stated this charge was assessed to resolve a matter where one didn't exist. Proof was submitted on October 1st of such to Progress HOA department and nothing was done about it. With the submitted proof, progress has yet to be able to explain to me why a job was created or why I was charged for said job. Progress still has the case opened and has yet to resolve the matter, but guess what? A subtle threat was made regarding that charge and she stated " If I don't pay the full balance regarding the $60 charge that I will have to pay a late fee of $150 even though there is a case opened on the matter. So of course, I pay my rent as usual. despite the money they now owe me. I now have another HOA violation for my sons car being parked on the street momentarily before he left for school at 9:07:52 am on October 15 which is a Wednesday. This of course again was disputed and it took them 1 month and 2 weeks to deny the dispute and assessed $45 charge to my account. The violation alleged the car was parked overnight, yet they could not provide proof of such. The car was not parked there over night nor is it a violation of any HOA that I have on file. I spoke to who was listed as the Progress HOA head, asking how I was assessed a violation for something that states a car was parked over night, yet the one picture they submitted showed 9:07am only. I asked him to show me where this shows a violation on any HOA rule, he has yet to provide such proof. His exact response was that my county has a law for it. I asked him to send that to me also, he has yet to do that. However there is no such law that exist in my county. I patiently awaited him to send me something I knew did not exist. This HOA manager is aiding in the extortion process of tenants money and it will not be tolerated. I am filing against Progress with the state.I requested open records of all said violations within my community and I have yet to receive them. This is a clear example of Renters rights being violated and Progress has since charged me more money for fraudulent violations and no one will respond to my request. My lease is due for renewal and I was advised that I will get a return call regarding such matters and no one has called me back for weeks. Progress has very poor communication. Despite the fact that I have proof of every situation and stated that I am being harassed, Progress continues to not care and continues to charge tenants for nothing. Its theft and extortion! No matter how little the amount is. It's theft. My plan is to submit violations to the state, to ensure they send me the public record request I submitted multiple times and ensure they are following all renter related laws in full.

I have lived in my house that I rent from progress residential for almost two years. I did not call to file a work order for over a year and a half. On June 16th we had a pipe leak in the wall. Progress residential was very quick to send someone to fix it. after it was fixed it was still leaking. I called the vendor who was amazing and they were back within the hour. Our water was shut off for most of the day. The next day the water was still leaking. The water to the house was shut off. And for 12 days we could not live in our house. There was no water whatsoever. Five of those days we couldn't even come into the house because it was pending the results of an asbestos test. Once the test results came in we had to stay out while the areas of the home where the walls were cut in were treated for the asbestos poisoning. Because this is the time of COVID-19 my job relocated everyone to work from home. While we were homeless I had to find a place that I could set up my home office that had secure Wi-Fi internet access. So my children and I couldn't stay at a hotel. So my renter's insurance had nothing to pay on the claim I filed so it was closed right away. I got a call from Patrick at Progress residential. He let me know that he was assigned to assist through the process. I asked him about credit on my rent since we couldn't be in my house. He advised me that I would get credit for the days that we couldn't live in our home. Once we were able to come back in our house we were living with one bathroom. The master bathroom. In that bathroom it only had a toilet and a stand up shower. For the next 2 months we had to wash our hands in the kitchen. So, we had to walk from the master bathroom through the house to the kitchen to wash our hands after using the toilet. (hey friends, thanks for coming over and hanging out. Oh, you need to go to the bathroom? Please ignore my bedroom. When you're done in there please be sure to open the door with your elbows since I don't want your toilet hands touching the doorknob. Or maybe after you go in the kitchen and wash your hands you can go back with a Clorox wipe and clean the doorknob that you touched with your toilet touching hands. Fun times. One can imagine the effect this had on my social life.) Obviously with no bathroom think we were also brushing our teeth in the kitchen, fixing our hair in the kitchen (Yum. Just what I want hair where I cook and eat my food!,) Washing our hands after sneezing or anything. Just in the kitchen. When my July rent came due I spoke with Patrick, my liaison for this issue for the last time. I had lost his phone number, if he had ever even given it to me. Despite multiple calls, conversations with other areas and departments of progress residential, emails, voicemails to phone numbers and people that I had contact with previously, and requests through their websites no one would provide me with Patrick's phone number again. And no one else could tell me about the credit. When I spoke with him at the end of June I asked him why my July rent was not credited. I was told that I would not get the credit until all of the work was done. Another representative from progress residential called me a few weeks later. I asked her again about the credit to our rent. She was very nice and kind. She told me she was the representative that worked with the vendor. I asked her about credit for the time we were back in our house and it was still being worked on. I was told as long as the house had running water, electricity, air conditioning and a fully functioning bathroom they do not credit even if your rent you pay covers you having two bathrooms. I let her know we did not have a full functioning bathroom. And she told me that we would get partial credit for all of the days that we did not have a full functioning bathroom. She advise me to keep track of the days. she could not tell me what the credit would be. She told me that I had to speak with Patrick. I asked her for Patrick's phone number and she said she would have him call me. He never did. At the end of July I received my lease renewal papers that did not include the amount of the rent for the new lease. I got another email the beginning of August. This one was from a person, and not a bot. I emailed him back and asked him to please show me the amount of the new rent. My rent was being raised (is) by over $130 a month. I asked this progress residential employee about the credit to my current rent. He said he didn't know anything about it. I told him my point of contact was Patrick. He didn't know Patrick because Patrick is in the local market. And he could not provide me his phone number. He did tell me he would look into it and get back to me. This was on August 7th. I have not heard back from him about this credit. Despite multiple additional emails. I asked the leasing agent why the rent was going up so much. Was it to cover all of the work that had to be done? He said the rent is not being raised because of the money it cost to fix the house. I was told it is because there aren't any houses available in the market right now. I researched and it is true they are not many houses available in my general area. During the last week of repairs there were two days where the new toilet and sinks were being installed where we were unable to use the bathroom. My boys were able to relieve themselves outside. I had to drive across the street to Target. Which ended up costing me $120. The bathrooms were finally put back together and all of the work was completed on August 13th. After the work was complete I got a phone call from a progress residential call center employee who was calling to check on us after the work was completed and to find out if I was satisfied with the job that was done. 'Yes thank you. The new bathroom floors, and the new bathtub shower and the main bathroom are very nice. Can you please tell me when I am going to get the credit on the rent for the days that I did not have a full functioning bathroom and the days that I could not live in my house?" He could not tell me. He was going to email the local market and they would get back to me. It is now August 25th. I have not heard back from anyone about crediting my lease. But I have heard two more times from the company about raising my rent. And that if I didn't want it raised I would need to find comparable houses in the area and send them to them and have the owner review to approve to not raise the rent that much. The company owns the house. I was told that the owner is considered the local market. I called customer service yesterday. I held for 20 minutes. Then I was transferred to the payment department. It was not the payment department. It was the collection department. they take money there they don't give money there. They told me that I needed to speak with the local office and they would email Patrick because he was in the local office. but she could not provide me his phone number she did not have authorization to give that out. Now I have missed the 60-day window to provide my notice and intent to move out. So it looks like I'll be signing a lease. And for the next year I will be paying over $1650 more in rent.

As a 16 year U.S.A.F. veteran, I have been to a few different countries and lived in another. Let me be start by saying that I have never been treated with such a lack of professionalism, respect, and empathy as I have since being a resident with Progress Residential. This treatment been an ongoing from day one, but considering the current state of our country with the COVID-19 epidemic, you'd think you'd find a little more empathy from a landlord, especially having been a four year resident thus far, but it's been quite the opposite. I have been a tenant of Progress Residential for four years; I signed a 12 month lease on my current home in March for $1,440/month. I now pay $1,575.00/month, which is ridiculous for my area (I'm am hour outside of Atlanta); they don't offer any discounts or lower rent for tenants willing to sign longer leases (I was initially willing to sign a 48 month or longer lease) and the rent increases nearly $100/year. I had intentions of purchasing a home and didn't want to move to another rental in between moving here, so that's the only reason I stayed this long and renewed the lease. Within months, issues began and have continued without fail. Their customer service is horrible, I have - on more than one occasion - been told one thing by a representative when I called, only to be told something entirely different by someone else at a later date. They take an insane length of time to return calls or e-mails. And their service technicians (with the exception of Robert, he's been amazing every time he's been out) are unsurpassably unprofessional and rude. I'm highlighting a few of the biggest issues I've had since moving in, though there are certainly many others. The A/C has went out EVERY single year, without fail, since I moved in, starting just a few months after moving into this home and continuing as recently as a couple weeks ago. The HVAC company that came out in 2018 advised me the unit needs to be replaced, but Progress Residential refused to replace it. Instead, they do the bare minimum repairs each year to get by, even though it leaves me without A/C (in GA in a two story home where the upstairs is nearly 100 degrees and the downstairs unit then has to work overtime to help cool, causing a soaring electric bill) for days to a week at a time. The stove and microwave both had to be replaced within the first 12 months; the technician who came out to finally install the microwave was beyond rude to my girlfriend, who called out of work to be present for the service technician (this is after they tried to get out of coming to replace it as scheduled and wanted to come another day). I was without a stove for nearly a week and the representative I initially spoke with assured me I would be credited for the groceries that had gone to waste (I do meal delivery kits and they all require a stove; they. of course, arrived a day or so before the stove went out and because of how long it took to get the stove replaced, they had to be thrown out), but when I called back after seeing no credit on my next month's rent, I was told the opposite. More than once, their technicians have not shown up as scheduled (and did not bother to call to inform me), so my girlfriend not only lost work for the scheduled days they were supposed to arrive, but then had to miss work the rescheduled days for them to arrive. Also more than once technicians showed up an hour past the window I was given - also, with no communication from them to let me know they were running late. Two have now shown up to my home with attitudes and were rude (the most recent was just a couple weeks ago and he was asked to leave my home because of how rude he was to my girlfriend the moment she opened the door; he didn't even introduce himself/say he was here on behalf of Progress Residential, he was immediately rude and confrontational to her so I asked him to leave and I called Progress Residential to complain and request a different technician - they sent Robert, who has been to my home numerous time and is very pleasant to work with). I have just recently discovered that Progress Residential is trying to charge me a $75 service fee for asking this rude man to leave my home, instead of apologizing for the deplorable behavior of the technicians who represent them; they don't seem to care that one of their technicians made us uncomfortable in our home due to his rudeness and confrontational attitude, we're expected to allow that into our homes, apparently. I am disputing this charge as there is absolutely no excuse for tolerating behavior like that, or expecting tenants to allow someone so blatantly rude into their home, especially when they didn't bother to introduce themselves when coming to the door before turning their back on the tenant and walking away. In the course of about a year, I made numerous service calls to address a leaking back door (anytime there was rain, the breakfast area/living room area by the kitchen flooded). Each technician that came out failed to correct the problem so I called in 7 or so service calls about this flooding. I also expressed to them that the constant flooding was causing water damage to the door frame and the floors in that area. My concern is they are going to try to scam me out of my deposit for damage to the floors when it was their fault for not fixing the problem - taking nearly a year to finally diagnose and properly fix the issue (the last technician who came out said the prior technicians didn't even appear to have done anything to remedy the water entering my home) means a lot of water damage from standing water on wood floors (when I'm at work and unable to put towels down, water would be standing on the floors for 12 hours/day). I asked each of the technicians to take photos and document the damage, to cover me as a tenant, but at this point, I have no faith that the damage was properly documented - so it's being explained and documented in my review for when I do move out. The carpeting in the upstairs of my home is cheap and has been separating from the doorways in two rooms exposing the tacks that get stepped on frequently; this has also been expressed to technicians for documentation but nothing has been done. The edges of the stairs are bare in places from the carpeting threads coming loose just from regular walking up/down the stair ways (showing the carpeting is cheap). Again, my concern is being charged for "damages" even though the carpeting isn't damaged, it's just cheap and needs to be stretched/re-tacked at a minimum. The kitchen and bathroom cabinets had clearly been painted before I moved in, but the doors and drawers weren't left open to properly dry (nor were the inner shelves removed before painting) so they stuck badly at first and have since chipped due to not being painted properly. The knobs are cheap and the kitchen knobs have started to almost decompose from steam from the stove. The countertop in the kitchen isn't level and it sinks down in several areas. There's an open area underneath the kitchen sink that should have a baseboard. There's also a piece of linoleum in the kitchen that was ripped before I moved in - no walk through was done with me prior to moving in, so I'm certainly concerned they'll try to put that on me. The refrigerator is old and small - especially small for the space in the kitchen; there's no water dispenser and it has a very small storage capacity with gaping areas on each side due to not having a large enough fridge to fill the designated area. Aside from the recent rude technician that Progress is trying to charge me for after asking him to leave, there is one other recent issue that has b infuriated. In January, I had to request a service call for a constantly flowing toilet in the master bath. It took nearly a week for it to be repaired, so a week of constantly running water. Toilet was fixed (stopper, a minor issue) and I thought that was it until I saw the water and sewage bill in February for January. I called and explained that the toilet had been running constantly, and that, since it was Progress' issue for not getting it replaced sooner, they should credit the difference in my water/sewage bill (they have four years to compare the use to in order to see m water/sewage bill has never been that high). The lady I spoke with told me she couldn't issue a credit but that she would send it on to a supervisor to review; my rent was due, so I was advised to just pay the normal rate and wait for the supervisor to contact me back to adjusted my bill accordingly. I did just that; my rent and normal utilities were paid as usual, on time laving only the $200 or so balance for the water/sewer overage caused by the toilet repair taking a week to get to. Now, I have my rent for April coming up due and on top of the $75 charge for the rude technician, they are also trying to charge me a $125 late fee for the unpaid water/sewage bill (which, I might add, no supervisor ever bothered to reach back out to me to let me know what was going on; they decided to credit all of $10 back to my account despite having doubled during the toilet fiasco). So, $75 rude technician service fee + $125 late fee for rent I paid on time = $200, + $200 in additional water/sewage caused from a running toilet that took a week to fix and Progress is putting that on me. Topping it off, we're in the midst of a COVID-19 epidemic where many people, myself included, have no income. Hands down, Progress Residential is absolutely the worst rental company. This is how Progress treats their tenants regularly, and as made clear in the past few days, they take extra advantage of their tenants during a crisis. Someone out of work due to the epidemic and you're charging them an additional $400 on top of their normal bills as if they can afford to be scammed? Deplorable, inexcusable, and heartless. I've tried addressing my issues directly with Progress Residential, but their customer service is horrible, they don't respond to tenants to address and resolve issues, and given the current economical state, I can't continue to sit around hopeful that just once, they will make things right and do the right thing, so I've chosen to pursue the Complaintsboard.com and leaving reviews everywhere I can with hopes of saving someone else from going through a similar nightmare with this company and maybe, just maybe, Progress will finally realize how badly they have messed up and reach out to me to rectify this situation, which never should have occurred to begin with.

My AC went out on the 08/09/23! They work order was put in on the 10th! Maintenance guy came and said a 3rd would have to fix the problem, but in the meantime they offered a hotel stay or portable ac! They brought and old raggedy one that was ducked taped all up and leaking water all on floor! I called to get a hotel room after several attempts to get another one , but still haven’t heard from them yet and it’s thr 11th.. If you pull up the notes you will see how many request has gone to hotel coordinator but still nobody has reach out to me.. I would never recommend this company to anybody

It seems I need help in rectfying an issue with my current leasing company. On JUne 16 they sent *** HVAC out to my home due to lack of air conditioning. I was compensated for being without air those days. YET THE VENDOR LEFT MY WATER ON. FROM JUNE 16 UNTIL JUNE 25 MY WATER WAS LEFT ON MY THIS VENDOR. CAUSING MY MONTHLY BILL TO INCREASE ALMOST 500$. MY NORMAL RENT COST IS *** MY NEW AMOUNT BILL IS *** AND HALF OF THAT INCLUDES THE WATER BILL THE VENDOR NOR PROGRESS HAS RESOLVED FOR ME. I HAD BEEN WORKING WITH A *** OUT OF *** OFFICE YET I HAVE NOT GOTTEN A CREDIT OR ANYTHING BACK REGARDING THIS CONCERN. CREDIT IS DUE AND THEY HAVE NOT ISSUED OR EVEN ISSUED AN FOLLOW UP WITH MY FAMILY YET WE ARE GETTING THE NORMAL DEMAND LETTER MONTH WITH A DATE OF BALANCE DUE AS THE 12 INSTEAD OF THE NORMAL 19. ANOTHER RED FLAG. I HAVE BEEN A RENTER GOING ON 7 YEARS AND THIS SITUATION IS GETTING WORST! ALONG WITH COMPENSATION FOR THE WATER BEING LEFT ON, I HAVE BEEN WITHOUT *** FOR 5 DAYS AS OF TUESDAY AUGUST 9. i DURING THIS TIME PROGRESS ISSUED AN EMERGENCY MAINTENANCE ORDER ON FRIDAY AUGUST 5 AND THEIR POLICY FOR MAINTENACE ISSUED AS EMERGENCY IS THAT SOMEONE HAS TO COME OUT WITHINT 48 HOURS TO ACCESS THE ISSUE. NO ONE CAME OUT UNTIL TUESDAY, MY SON WHO THEY KNOWINGLY HAS ASTHMA HAD 2 ASTHMA ATTACKS DURING THIS TIME, NO ONE AGAIN HAS REACHED OUT SINCE THE *** ISSUE HAS BEEN RESOLVED AT ALL. THEY ARE HOLDING COSTS ON MY ACCOUNT THAT ARE NOT DUE TO ME AND ARE NO LONGER TAKING MY PHONE CALLS. I HAVE CALLED OVER 20 TIMES SINCE LAST WEEK AND LEFT 6 VOICEMAILS VIA NUMBER *** AND FEEL LIKE THEY ARE NOW SCREENING MY CALLS. I SHOULD NOT BE DUE THIS WATER BILL OR THE COST OF LIGHTS/SERVICING I HAVE HAD WITH NO ***. IT IS ALSO TIME FOR ME TO RENEW MY LEASE AND THEY HAVE NOT REMOVED THESE BALANCES FOR ME TO ABLE TO RENEW MY LEASE WHICH IS DUE FOR RENEWAL IN SEPETEMBER ... I ALSO WISH TO HAVE THE DEMAND LETTER FEE AND THE LATE FEE REMOVED I WAS TOLD NOT TO CL

I have been residing at my current address for almost 5 years now, under the ownership of Progress Residential. The policy changes they've implemented are unreasonable, including a triple rent increase, even for Section 8 Housing tenants. As I'm currently unemployed and addressing mental health issues, I've discussed with them the impossibility of affording a rent hike. Despite this, they sent a lease agreement with a consistent rate of $915, which I mistakenly signed on the last page without realizing. They refuse to acknowledge this error, despite our prior verbal agreement. Their customer service has been appalling; they've mocked my situation and threatened to send my account to collections, even though the new rate isn't effective until June. I've overheard employees laughing at me, which is humiliating. Despite being a reliable tenant for years, they won't allow me to speak with managers or provide contact details. My search revealed they might be associated with Pretium, but my calls are dismissed. With the current economy, I can't afford the exorbitant rents in the metro area, and I'm at risk of homelessness and credit damage. I urgently need assistance to address this rent increase as a HUD Section Housing Applicant and prevent my impending eviction.

Progress Residential (PR) is a highly unethical company devoid of integrity, ethics and accountability involving their residents. The matters below is a high-level overview of 2 of the many concerns:We moved into PR property on 3/3/2022. 7 days after moving in, we received a HOA violation for failure to maintain the lawn. We immediately reached out to PR to ask if they had intentions on sodding the damaged lawn, removing the overgrown weeds and trimming the *** left unattended for months. In fact, the neighbors mentioned complaining to *** about PR for nearly 8 months. After a complete months of me constantly calling, emailing and complaining, PR finally sent someone out on April 25, 2022 to have them Sod the lawn, trim over grown weeds and fix the severely damaged water sprinklers that still have problems in the front and back of the yard. This issue was caused by PR willful neglect and failure to maintain this property.Fast Forward to June 20, 2022, we receive another notice from *** with Ashton *** HOA that we were in violation of Ashton *** HOA for failure to maintain our lawn. I immediately called *** and emailed her regrading the incorrect faulty charges as we mow our lawn bi-weekly or weekly depending on how frequent it rains during rainy season. We sent pictures with proof. She acknowledged this was an error and sent communication to PR to remove any charges from our acct. We also proactively engage PR to ensure charges would not be applied to our July ***. Despite our proactive efforts to address this a month in advance, Progress Residential still charged us $45 on a faulty HOA violation.We also received trash charges for $16.44 on our July Invoice that should have never been applied since we NEVER used the trash service through this company. We've used *** since moving into this property and were advised by PR CSR, *** that we would be refund and no further charges added to our acct.

Relocating in the beginning of October 2022, my husband and I went through Progress Residential to find a rental home. We put in an application for a property, and were accepted after paying the fees and a $250 holding fee. We signed the official residential lease on October 9, and due to a holiday and weekend, had to send an overnight cashier's check of $3,523 for my move-in fees. I was told everything was good on my end from Progress and to immediately change my mailing address and to turn on electricity and other utilities, which I did. On our official move-in date, October 13th, we received a call later in the day by Progress stating that they had closed my account entirely due to an ID check failing, unbeknownst to us. We provided all new ID verification and were told that my account would be back up the next day, as well as the house would be back in our name. After days of constant communication and being told it would be fixed the next day, we were informed that visiting the physical office would be the only way to resolve the issue and that it would be guaranteed fixed. We drove cross country and arrived at the office on October 17. We did the in-person ID check and everything cleared. After being homeless for about 2 weeks and in constant communication about the house, we were suddenly told we could not get the property anymore and that we would get a refund in 30 days, despite having signed the lease, set up utilities, and had mail going to the home. Surviving in hotels and unable to do anything, we still fought for it, but ultimately settled for just the refund. As of now, December 5, 2022, we have still not received any refund of my money. They will also not return calls or emails regarding my situation.

We moved into a new home in August under Progress Residential and have had non-stop problems since day one. The first day we moved in, the air conditioning was not functioning at all. The house had not been cleaned. There was dried dog urine on the tile. It was absolutely filthy. They later confirmed our suspicion and said they did not have time to clean after the prior resident because of the quick move in date. We would have been happy to wait a few days for them to clean it if they would have given us the option. We have also had a rodent issue and found dead bats in the attic. This alone is a huge health risk to my family. We have contacted them about this issue but nothing has been done. Secondly, the air conditioning has not worked properly even after having them out at least 6 times in less than a year. Some days it gets up to 81 degrees. We have picture proof of this and provided them to Progress. The electric bill is ridiculously high because the unit runs non-stop trying to cool the house. We have two young children and my wife has cancer. They cannot be in such extreme heat like that. Lastly, we enrolled in the autopay system offered by Progress. We checked the first of the month and no payment had come out. We contacted them immediately and was told by Progress agents to not make any manual payments just in case there was a delay in the auto pay system. This resulted in them adding late fees which we were promised a refund on. This went on for three months. We finally cancelled the autopay but have not received the late fee money back as promised. They opened two cases for the refund. My wife and I have spent hours on the phone trying to get ahold of them (screenshots available). We have waited 2 hours at a time just to speak with someone that has no idea how to help us and half the time they hang up on you and do not call back. We have tried our best to resolve the issues but it has gone too far.

My son, his girlfriend and I rented a house from Progress Residential *** December 17,2021 paid the required fess a long with December prorated rent for the 15 days of $715.49 security deposit of $1720.00 plus smart home fee of $17.00 etc. We paid our monthly rent of $1720.00 smart home fee $17.00, and any utilities (Such as Gas, Water, Sewer, Storm and service fees) charged for the months on time every month. On October 1,2022 we gave our written notice to vacate the premises via email per agreement which was a 2.5 months' notice which we only needed to give a 60-day notice. On October 20,2022 we were charged for the remaining utilities Gas $173.86, Water $142.62, Sewer $185.71, Storm $29.63 and service fees $15.90 from statement June to December 19,2022 totaling $564.72 which was paid in full along with Novembers rent $1720.00. We also have paid for professional cleaning of the house $475.00 after moving out per our lease agreement which the house was not clean for our move in. We are now being charged our prorated rent for December for 19 days of $1054.19 which is correct to our belief and that has been paid on November 29,2022 along with the $17.00 smart home fee that was not prorated. Now we are being charged for the remaining 12 days of December $708.39 a month-to-month fee of $141.68 and now have been charged a $125.00 late fee for those charges that are not our responsibility, which these remaining balances was not ever discussed with us prior to this and is not in our lease agreement that we would be charged for, We have called and not received any call backs to resolve this matter. We DO NOT want this to reflect on our credit or rental history for we have not created this mess. We just want it resolved and not be charged for days we are not living in the residence and not damage our history. You can look on their web site and the house is listed for available December 30,2022.Thank You

I rent a home owned by Progress Residential. We pay $1999.00 monthly. Since the start, the home had major electrical, gas, water, landscaping, and pest issues. A gas leak was detected when we first used the heat. A service was called, and they marked parts of the heating system as unsafe, shutting off the gas due to the leak and improper installation. We had no heat from Oct 23rd, 2021 to Nov 3rd. During the initial 4-5 days, Progress Residential ignored my communication attempts. I sent emails and made calls without response. I contacted local authorities and city inspectors, who then got involved, threatening to condemn the property unless Progress Residential addressed the issues. Only after the city's warning did they communicate with me. Three employees promised rent proration for days without heat and credit for maintenance days, yet we've received no credits. I've sent emails, but they're ignored. Progress has failed to provide a safe, heated home, and I demand credit for the inconvenience as promised by their staff.

My move-out date from the rental property was June 7th, 2022. On several occasions prior to June 1st, I contacted the Collections and Services representatives because my account had, in addition to a 7-day rent cost, insurance exemption fee, and air filter fee, a 23-day rent cost for time that I would not be in the home and a month-to-month fee. All of the representatives I spoke with assured me that those charges would be dropped from the account after my move-out date prior to my final payment date on 06/01, prior to my move out-date of 06/07, and up to today 07/13. I was advised that a late fee would be incurred and subsequently removed from the account after accounting had processed my move-out as well, and that no late rent payments would be reported to credit bureaus since the charges were assessed erroneously. I followed-up multiple times from prior to 06/01 through the present and was advised of the same information each time by different agents. I attempted to log into my online portal recently to confirm that my account had been cleared, and was met with an "invalid account" error, which prompted me to call in. I was advised that I had "additional charges on the account that I was liable for." I asked for the ledger to be sent, which is partially copied below and attached to the email. The additional "charges" on the account amount to a net credit from the payments I made in April for the Final Sewer and Water and after those are applied to the account, the amount "owed" on the account is the 23-day rent cost and $90 of the late fee that I was told would be dropped from the account. I was transferred from the Collections to Services, where I was promptly disconnected. I'm seeking for my account to be cleared with Progress Residential and for my security deposit to be returned, as I have received not written notice regarding any deductions and I am yet to receive the deposit in full.

Myself along with my boyfriend and our room mate, were tenants of a property from 03.2021-03.2022. On Jan 20, 2022, I submitted a 60-day move-out notice via the Progress Residential website as instructed. On Feb 2nd, I sent an email to Amber at the leasing office explaining the situation and was told it would be passed on to the move-out team. On Feb 25th, we received an email from corporate stating our move-out date and that we would not be responsible for extra fees. On March 30th, I received a check for a portion of our deposit refund. Our original deposit was a higher amount. I called account services and requested an itemized list of the deductions. After receiving the Move Out Statement via email and reviewing the document, I found errors, including 3 damage charges. On April 9th, I emailed the leasing office requesting proof for the damage charges. I received confirmation of the issue being addressed on April 11th. On April 14th, I sent another email with pictures and a description of the condition of the house when we left as proof on our end. On April 18th, I received an email from the leasing office stating the damage charges would be reversed. In addition, we received an E-document contract stating by signing the document we would receive the refund for the damage charge reversals, and agree that we are completely satisfied and would not be able to contest the account further. We decided this contract was not fair to us since Progress Residential never provided us with proof to substantiate the damage charges on our account and therefore was an error on their end. Aside from the wrongful damage charges, we had another monetary issue with Progress Residential. After the damage charges, there would still be a difference. I emailed about it and was told it was an insufficient notice fee. On the final statement, it shows the charge as reversed. PR refuses to give us our full refund.

Progress Residential (PR), a foreign LLC, is the management company for a property rented by a client from 2/1 until 2/1/22. The home was vacated and keys were returned on 1/31/22. A final walk-through was done at 8 a.m. on 2/1/22. The client's representatives, each holding power of attorney, were present. Only a broken blind was noted, covered by a $300 nonrefundable pet deposit. On 1/31/22, the client requested the return of her deposit and provided a forwarding address. According to Arizona law, ARS 33-1321, the client was entitled to have her deposit returned within 14 business days. PR failed to meet this deadline. The move-out date was 2/1, and by law, the refund should have been issued by 2/22. On 2/23, a day late, the client's representative received a letter stating a refund would be sent the following day, along with an invoice with 15 disputed charges. A partial refund check was written on 2/24 and mailed on 2/25. PR offered to reverse the charges if the client signed a settlement releasing PR from further liabilities, which was refused due to unresolved disputes. Certified letters demanding the full deposit of $1840 plus double the amount as penalty were sent on 4/4 & 4/25, with no response. On 7/22, another certified letter was sent, and on 8/9, PR responded without addressing the issue. PR's practices have been criticized on social media, with groups sharing experiences of the company's alleged predatory and fraudulent tactics.

I moved into a progress residential home in September . In order for me to move in I need to put down a security deposit of around $3800 +1st months rent. Upon the date that I was supposed to move in which was 12 September I was told that we could not move in on that date and I need to move in on the 13th. They need to send a whole new contract forward, in which they asked me if I had a preferred name, I told them I preferred to go by ***. At this point my family after traveling 12 hours had to sleep in our vehicle because we could not afford a hotel with all of the money that needed to be forwarded to progress residential on the next day. When the new contract came on 13 September it has a *** listed along with two other residents. I exhaustingly signed the contract under ***. I understand my mistake in signing a contract with the wrong name, which by the way, is the name that I go by in all of my occupational organizations. I do not have any legal documentation with my name on it of ***Progress residential claims to have done a background check, however the documentation that I sent in had my legal name on it, I E, ***. Fast forward to our move out, September 13, 2022, progress residential sent the check of $3800 and some change with *** and the two other residence listed. I am the only person that has been making payments on this account and the payments come from an account under ***. I cannot cash this check under *** and the company is refusing to take accountability or acknowledge their own mistakes in this process. I have asked them to re-issue a check with my legal name and they are refusing. Now they will hold onto $3800 of my cash For eternity unless I change my name legally to ***. This is unacceptable to me. I am Not understanding how they did a background check on the wrong person. They also input an extra false name, ***.

I called progress residential on Nov. 14th of 2021 requiring about a property for lease ***. I was informed buy the customer service rep the house was available for move in Jan.13th it was being remolded. I did the application same day nov 14 2021 sent the 300 hold for property to be pulled of the market and got approved all in the same day. December I was contacted by the leasing specialist *** (***) that the house was on track to move in the date had even moved up to the 11th. A week before the move in date which all of these conversations between me and *** are via email; I was told the move in day had been moved up to as early as the 10th. Jan. 10th came and went with no communication Jan 13th can and went still no communication from ***. I contacted customer service who hung up multi times in my face was very rude. That told me the date was the 16th. I already had movers scheduled for the 15th switch I lost my movers deposit because I wasnt able to cancel in time. My lease for my apartment ended Jan 20th which I had already stated to the leasing lady *** when she contracted me on the 15th and told me the 16th had been pushed back to the 21st of Jan. *** see if my apartment could do and extension. My apartment complex had already leased my apartment out for Feb 1 but extend my stay to the 29th the 20th I reach the 21st I reached and was informed the date was moved back to the 26th the 26th came and went I tried reaching out to supposedly supervisors *** but was no help acted as if this was a me problem that me and my *** homeless. The 29th I moved all my personal idea to storage and had to figure out what my family was going to do with our living situation. As of March 28th I am still living out of a hotel with my 19 month old daughter and dog. That Ive had for over 5 years. Thru winter storm and the cold to walk a dog with a baby singlem

Good Day, I am a military service member along with my wife who just moved out of a Progress residential home. On 22Dec21, I received a follow-up email about a notice to vacate the property on 30Jan21, requesting an email with my orders. I responded the same day by submitting a copy of my orders, and my wife sent hers as well. My wife has been in contact with our point of contact for the move-out, emailing her twice and calling four times, receiving no response. This is unsatisfactory! On 30Dec21, we received an email detailing our move-out responsibilities, which my wife followed. During the house inspection, it was claimed that there were no receipts for cleaning, despite my wife leaving a copy and emailing the documentation. We were told we shouldn't have paid for cleaning as Progress Residential would charge us regardless. My wife tried to call vendors recommended by the company, but they all canceled, so she found a third-party cleaning service. We were provided a document to reverse charges for bathroom hardware and garbage disposal, as well as a system glitch for storm water and trash charges. Additionally, light damage and early termination fees were removed due to our active duty status, as well as the claim of insufficient cleaning. Throughout this process, we have experienced poor customer service and misinformation.

My name is [Redacted] and I have been a tenant of Progress Residential for over four years. I am currently residing at [Redacted Address], which is the basis for my claim against the property. My tenancy began in 2018, and during the pandemic, I needed a larger home, leading to a lease transfer within Progress Residential's available properties. The issue arose when I moved to [Redacted Address]. The move-in process was different due to pandemic protocols, and I was not informed that the new address was part of an HOA community, a fact that should have been disclosed. Unlike my previous residence, this one had HOA fees, which I only learned about after receiving a violation notice for trash disposal three months in. I reached out to the HOA directly to understand the community rules and stay compliant. Upon noticing additional fees on my rent, I contacted [Redacted Contact] at [Redacted Location], who informed me of several violations amounting to $225.00 and advised me to deduct this from my rent. She opened a case [Redacted Case Number] and acknowledged my reasons for fee removal. Despite my efforts, including multiple emails and conversations with representatives who were surprised by the oversight, the issue remains unresolved. New cases have been opened, but even with a person assigned, I have not been contacted. The lack of timely resolution has led to unnecessary late fees. I have only just received the handbook.

Yes, your agent MatthewWilliams and myself did discuss pricing of renters policies while searching he recommended the renters insurance policy in question as adequate coverage, nevertheless there were no exclusions discussed during the entire process and I chose the one he proposed as an efficient requirement of coverage by your company and at a good price. I am now requesting the phone records of this discussion to reiterate. Nor did the agent from Effective, Bankers nor any other agencies involved discuss this matter of exclusions nor offer the coverage to include. Although pet coverage was proposed and I accepted. I have yet to receive the signed policy in question that myself and my attorney requested with my signature agreeing or disagreeing to any exclusion months ago.Nor did Progressive forward the policy they hold for the structure of the unit. Being that I'm new to Florida and never have been required to obtain renters insurance to avoid the monthly no insurance fee that Progressive mandates, so It was assumed that rain, flood, storm and hurricane to be one of the requirements being that this is the basic coverage anyone would definitely need living in "Florida" on any policy. Also I am a renter and I don't own the property, so it's the responsibility of the owner to insure the structure of the property as I insured my personal property inside the unit. With the task of moving in progress and discussing this requirement during that process, I believed the agent to have the creditianals to recommend and submit an efficient policy for coverage that was required. So if the roof is already covered by the owner, that would be the only reason I suspect this specific coverage was not brought to my attention. So I conclude that two claims from two separate entities would not be allowed for the structure default of the same property. I did my part in protecting my belongings, only to lose everything and not be compensated to no avail. NEVER was I offered other living arrangements in any shape, form or fashion and indeed have a record of all communication between myself and all companies involved. There was total loss of use, and my pet was rushed to the emergency room. And actually had to request a refund of monies I allocated a mere week after the fact, as it was not even offered as well, then for Wendy to propose as if I was being done a favor of the amount of my monies returned to me due to it being 11 days into the month it was decided to withhold sum in the area of $400 for company troubles is utterly inhuman. I paid everything to move in and move out within a 30 day period including movers, rental trucks and storage of ruined items for appraisal purposes, that never even got acknowledged. I will never let this matter lie until I'm completely satisfied with adequate compensation from my loss, by Progessive and its 4000 properties, Effective coverage who claims to have no responsibility in the matter but was whom I initially was informed that i was obtaining any coverage from, what's the point of the company name being involved period if it holds no responsibility of the coverage, Bankers nor whomever else has any part of the complete policy I paid for, as I'm sure any officer of the courts would agree. It's also quite odd that the presented policy which wasn't disclosed till after the disaster has only the specifics of the day and disaster in question in BIG BOLD PRINT, with no signatures truly entels a whole other questionable doubt of the integrity of the companies, there's no way it could have been unnoticed nor misrepresented prior to the claim without being given the option to include or exclude. I've been basically homeless since that day and have incurred expenses that have left me with financial hardship during the COVID-19 epidemic. And yes I did submit another claim with the concerns of the true nature of the incident, being that the policy forwarded does cover sleet, which to my knowledge is another form of WATER that could cause damage to a defaulted rooftop once enough is piled up on it. So whether it be rain, sleet or snow, water is water. And no hurricane was declared that day, but a rain storm, in Florida, imagine that. And still have not gotten any response from Bankers. Regretfully, Carla *** SEE ATTACHED