Protea Hotels review: Poor customer service

Good Day

I was booked into Room 419 for 01-02 March 2020.

The morning of the 2nd i woke up to find no running water from the taps. I called reception at 6:15 to inquire and was told that it was a burst pipe and it would be fixed in 20 minutes.

Now, we are in South Africa, whilst one is not normalizing this, for one's sanity one learns to accept eventualities of water shortages and power outages.
Even hotel chains all over the country have contingency plans such as boreholes and generators. So one would expect the same from an establishment such as yours.

This however is not the point of my email. The appallingly poor service is!
I called again shortly before 7 am and received the same response. By 7:30 I was calling to find out what alternative was in place as the 20 minutes had been almost an hour and a half. That was when the alternative was sent up to the room. Three 500 ml bottles of drinking water!

Now the question was what was i to do with the water? Wet a towel and wipe my delicate parts?
At that point my colleague had gone to the car to fetch something and called me to say people are freshly showered and having breakfast downstairs!

I called reception again to and Still received the "there's no water in the entire hotel". It was only when i told her that my colleague is down stairs and she can see that people are clean that she told me that an arrangement was made for "them" to shower at the Oasis, next door!

Now the question was, who were they who could be arranged for and who were "we" to be given 1.5 lt of bottled water?

I will leave this email here as I am getting agitated all over again just arriving at that question