Publishers Clearing House / PCH.com
Reviews and Complaints

These folks sent me a bogus invoice for something I never ordered. I've ordered two things from PCH. Actually fairly useful things. I've never spent more than $7.00 on either of them. Now they've sent me an invoice saying I owe them $35 plus dollars for something I never ordered. Not only that, but they say I'm in collections because I never paid for the thing I never ordered. Nice try. Not going to happen!

At least 15 small items were mailed that I never ordered running up a "bill" for over 300.00. Some I sent back, some I just threw away unopened, but they're still trying to get me to pay for the useless items (like a $2 necklace) that they horribly overcharged for and which I did not want.

Their automated systems have no idea about this problem and no humans actually see anything which that we communicate back on the bills. I am a poor woman living on social security and when I call, I get a harassed about not paying my bills so I won't call anymore to service representatives whose only desire is to get you to pay, not to listen to the customers' story.

I just tried to redeem my tokens and it wont allow me to do it.

I've been playing the total sweeps and other hundreds of games every day sine I got sick Jan 2020 and it makes me just a little suspicious of the trustworthiness of your techs and management There is one sweepstakes entry that gives trouble periodically and that is the Giveaway #17000 The Gold million dollar entry, it will not allow entry or finishing the entry and STEALS 80000 tokens from my daily total of the usual Sweeps 160000 tokens. FIX IT or I will really begin the know that your online sweeps and other game entries are fake and alert my family member with the FBI. Sorry but it does make me very angry and suspicious of the techs you have running the site.

I just purchased these items (buy one get one free). When I put them together, they were so flimsy it's difficult to get them to be correct. One of them the attachment would not fit into the provided post. I used "tape" to hold them together. Really junky stuff.

I do know that when I downloaded the app and started doing scratch offs it showed I was an instant winner and it showed the pch vans on my scratch off before this I was notified by a verizon partner that my devices were compromised and in doing that I haven't ever won or thought I didnt but was playing years ago and my name did come up but didnt get anything however I scratched this time the vans and supposable instant won and still haven't been contacted and I won also chips on the same scratch off figure it out please Billie Jo VanEss [protected]@gmail.com

I receive emails daily and respond to many. The past 2 days they will not load. It's not an internet issue, everything else is fine, it's only pch.com.
Please advise
Valerie
Viramonte

After rebooting many times I am not able to complete the Win $1, 000, 000.00 American Dream game!

Whenever playing PCH games to accrue tokens I very frequently get a pop up ( after I have already scored the tokens) that says Sorry we are experiencing technical difficulties. I would like to know why this happens so constantly. Can someone please address this issue & fix it!

I received a bill for a product that I ordered by mistake, the product was sent back. I emailed several times that it was a mistake and sent it back. I sent the bill back with a note that I ordered it by mistake> I've been using PCH since 2010 ordered a few thing but never received a prize. You should receive the package in a few days
James Payne
[protected]@gmail.com

I am a VIP Elite and play daily. On PCH lotto I was up to 5000 bonus tokenns to and today I was back to 15000 bonus tokens. Why am I losing bonus tokens. when I play every day? What is the use of playing aily if you are going to take my tokens away. If we cannot resolve this ere, maybe I should go to your Facebook page and try to resolve it live there.

Received the above plant, followed directions as enclosed and still no growth.
Client number:001-[protected]
Order number:[protected]

I have not paid this bill of $20.61 and refuse to do so as it did not grow.

Also received an incorrect order of Hostas which I did not order. I ordered Lenten Rose which was not received. As of today, I have not received a bill for the incorrect item, which again, I will not pay for.

I continue to have more problems with Publishers Clearing House and items ordered. I will not continue to order from them again.

I have received a package I did not order and now if I want to return it I have to pay for postage. I also receive too much mail from PCH. I tried for 1 year with this company. I DON'T EVER EV ER EVER EVER WANT TO DEAL WITH THEM AGAIN!
THEY ARE ANNOYING!111

Then last week I was told, I have to wait another 4 to 8 Weeks ! That's how I do my ordering .Robin.

I am an older, disabled person so have purchased numerous gifts for my family online and through PCH's mailings for a number of years, with no problems. I always pay for an item by personal check, enclosing PCH's invoice with it. Two times during the recent year, I paid for 4-5 items with one check (also enclosing their invoice with the check for each item). PCH wants a payment sometimes before customers receive the item. I always wait until I actually get an item. These two times, PCH allocated my payment for other items than the ones I was paying for. I had previously sent other checks for those items. They keep sending me "Consolidated Bills" wanting payment for items that I already paid for. I have tried calling them and I get a young person who acts a if they have no knowledge of what I am saying. I have written their billing department numerous times and they appear to ignore my letters and keep billing me for items for which I have paid. They have now messed up the billing so much that it is impossible to determine how they have allocated my payments and so I have stopped purchasing from them. STAY AWAY FROM PCH!

My name is: Jerry Palen. My customer No. is ID [protected]. I don't understand why you put my products in collection, I have made full payment for every purchase that I have made since the begining of the year.
If you are having a problem with me paying the total amount due when I make a purchase, then why don't you check your files and correct this problem. I have a record in my file of every purchase I have ever made.
If you are unable to clear this up, I will see you in court and I will be there with my attorney. We will sue the hell out of you for slander, harassment and false advertising. I have been playing your games for the past three years and haven't even gotten any clue as to being even close to winning anything from you. I need a response from you as soon as possible. You better get me out of collection or else.

Today's date: May 12, 2021. I have found it to be impossible to open the or sites to click my "final step" after I've already taken 3 previous final steps successfully and I have purchased over $100 worth of merchandise. In frustration I have tried over 50 times during the past week, May 2 until today.
If this is a ploy to eliminate me and others who are correctly registered for the sweepstakes drawing, it is unethical and should be illegal, to say the least.
Anne Hummel
[protected]@gmail.com

The ads are killing me! 5 seconds for a scratch off or lotto, the a 30 seconds of ads OR MULTIPLE ADS, followed by a redirect to Google play then back to Pch to enrollment for that same ad...play again...same process...no opting out...fast forward or escape!
NO MORE FUN!
I understand that you sold all control to many ad agencies that will not comformbut you have sold us out in the process. I'll play minimally now and forgo the opportunities because the aggravation you allowed these ad agencies to create isn't worth it! I'll consider buying products elsewhere!

I would also like you to note that a perticular game is in poor taste as it shows a comical character DROWNING OR ENDURING TORTURE.

Hello, I was wondering why its taking so long to receive the products I have bought. I am a VIP and want to know if something is on back order or not? We should be told this right away if its on back order or not. I have on order at least 5 orders. Just wondering what taking so long? Going on vacation and don't want products sitting on porch. Please asap me with answers, I surely would appreciate knowing when my orders are coming. I pay right away all the time. Thanks for helping me.
Thank You,
Luann Cutaiar

This is a complete rip off. I just checked On Amazon.com it sells the same item from 4.00 t0 5.00 with free shipping. Screw me once shame on you. Screw me twice shame on me. This is the second item I have received lately that was way over priced.
With the COVID ordering from you has made it easier for me. Mailing the container back and paying the shipping, not to mention at 80 having to go to the post office is not an option . Entering your sweepstakes, which I can do on line does not mean that you should sell inferior merchandise.
After 25 years don't bother to mail me anymore of your sweep stakes. I will not be ordering again. This is the last time I will be screwed.