Pure Talk review: Money back in account

Bought 2 phones and was going to transfer numbers, straight talk wouldn't release his number. So I had to send his phone back. Then I sent mine back. Mine still had information in it. They couldn't get in it. So they saying I owe 181.00$. They took my money out of checking. They sent phone back to me so I could clear it out. Cause they said it had to be shipped to avoid charge. Now they saying something still wrong. I need money back.