Purity Products’s earns a 2.8-star rating from 79 reviews, showing that the majority of customers are somewhat satisfied with nutritional supplements.
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Scam
I ordered a free sample from a gospel radio station. After I received my sample I called to cancel. But was harged 164.00. Then six months later I was charged another 164.00. This company is definately not customer friendly. When ordering you get a live operator. When trying to cancel you get a recording and voice mail. I don't understand why radio station...
Read full review of Purity Products and 7 commentsThieves
I'm thinking this is more a scam on the consumer's part. From what I read, you were told about recieving more if you don't cancel. You can pretend like you didn't hear that part but it's all recorded. Who is really running the scam here? You knew exactly what was going on. Those that are claiming they never ordered it are just flat out liars. Why would a credit card thief have the product sent to you in your name? Just a bunch of bitter seniors trying to get a free ride by playing dumb.
Where is my $164.70
I listened to a radio offer stating I would only pay $5.00 which was a shipping fee. I was later charged $164.70. I called and quickly shipped the box back. All I have received is an automated response message. No one is taking me serious but I am. I do not have Purity Products and I want my money back! I was more than suspicious once I called and the person on the line would not take no for an answer. He continued to insist I accept some kind of offer. No means no and I felt disrespected by his pressuring me.
Call Customer Care between 9am and 9pm Eastern Time. Tell the Automated system Live Agent or Representative and it will get you to the next available Customer Care Rep. The calls are recorded, and you can request to have them monitored. If you opened a dispute with your credit card company, then they cannot issue a refund because your credit card company or bank will have a BLOCK so they can't refund anything or charge anything.
Money scam
I hate this company. What a bunch of bull. They are rude and they were wondering why I am so pissed off. Can you imagine? What a rip off.They charged my credit card $164.70 because I didn't cancel within 15 days of the trial offer. It is day 18 and I still never received the trial offer. What a scam... Now, I have to wait for my money to be returned to me. I have to wait for this oreder I never wanted or agreed to, then send back and then hope I get my money.
Dear Donald,
I am very sorry to hear that you did not receive your trial order promptly. Our warehouse consistently ships over 98% of all orders within 1 business day of the order date. I am concerned that your order may have been lost in transit. Our customer care representatives are trained to assist you in a courteous and professional manner. In this instance they would reship the trial order immediately, promptly issue a refund for the first reorder that was charged & shipped and they would also help make any necessary arrangements for the return of the first order (at no expense to you).
If these steps were not taken and the matter not handled to your full satisfaction, I respectfully request that you please contact our Customer Care Management Team at toll free #[protected]. They will make certain that everything is resolved and that you are completely satisfied. Please also know that every phone call is recorded for quality assurance purposes and as such our call monitoring team can go back and review them when needed to make certain that all of our customers are receiving the very best possible service at all times. Excellent customer service and premium quality nutritional supplements are our highest priorities. We have been in business almost 18 years and have more than 2 million customers. Our dedication to customer service has earned us an A+ Rating with the Better Business Bureau that we are very proud of. Again please accept my apology and know that we will do whatever it takes to make this right for you.
Yours in Good Health,
Lori Michel
Quality Control Manager
Took $179.00 from my account
To whom it may concern, I don't have enough money right now to buy anymore of your products. You took almost $200.00 from My checking account, without any warning and it's almost all I have. Please put it back and cancel any shipment. I can not afford this product at this time and really need to pay my bills. My husband has not worked steady for more than a year and we are in financial stress right now. We did receive the first shipment and that is all we care to get. Please return our money and cancel the shipment.
Please give us a call at [protected]. We'll refund your money and cancel future shipments.
Unfounded Collections Complaint
I got an email from them today, a whole year after I had to cancel my credit card because the credit card was number was stolen and someone was trying to use it in another country trying to buy or order products. Red flag #1. Well I called the 800 number and the first person I spoke with hung up on me Red flag #2, so I called back and spoke to a person named Valerie, she said I owed the money and of course I did not. So I ask for a manager, a man came on the telephone named Jokeen. He said they buy bad debts and try to collect on them but he would not give me any information about the company he was trying to collect for, Red flag #3. He said the order took place about 10 to 12 months ago, just about the tine my CC was used. Think about this first someone tried to use my credit card and now I am being sent a collection letter for what ever product they tried to buy. This is a bigger scam ever. The man said ok, ok we can take this off of you. They gave me a conformation # and said I would never hear from them again.
Attached is a copy of their letter. Much like all of the others I have seen on here to date. What a shame to have to go through this sort of thing.
What kind of a world do we really live in today...
This is the email I received:
COLLECTIONS NOTICE
Green Tea Purity - Action Required
Green Tea Purity
[protected]
Balance Due: $129.95
May 19th, 2010
RE: Green Tea Purity | $129.95 Past-Due | Collections Notice
Recently you purchased Green Tea Purity as part of our trial offer. The 14 day trial period that you signed up for has elapsed since the date of your order. Because your account was active, we've attempted to charge your credit card for the balance owed on the product you received. However, your Visa card ending in 4768 has been declined.
When you placed your order for the trial offer, you agreed to the terms and conditions. As stated in our terms and conditions, you have 14 days from the date of your order to try Green Tea Purity and come to a decision on whether or not you wish to continue using the product. If you were not satisfied and did not wish to be charged the bottle and become enrolled into our monthly auto-ship program, you were to contact Green Tea Purity customer service to cancel your account and return the unused portion of any physical product within 30 days. This would have stopped all future charges and shipments of the product. If you were satisfied and wished to continue using the product you were to do nothing and you would then receive a fresh supply of Green Tea Purity every month shipped right to your door.
As of now, you currently have a past due balance of $129.95 due to your card being declined. It is urgent that you remit payment immediately by going to www.nwrpayments.com or by giving us a call at [protected] so that we can resolve the situation. We are available Monday thru Friday 9am to 7pm Eastern Time. If we are unable to get in touch with you within 10 business days from the date of this letter, we will be forced to send this debt to a third party collection agency, which may have a negative effect on your score. We are willing to work with you in resolving this situation as soon as possible.
Please remit payment upon receipt of this letter by going to www.nwrpayments.com or by sending a check to the address provided below or you may also contact us at [protected] between the hours of 9am and 7pm Eastern Time, Monday through Friday for further information and instructions on how to resolve your account. If you feel this letter is an error, please contact us at the number below for further information.
Thank you,
Green Tea Purity
Collections Department
[protected]
110 W. 9th Street, PMB #315
Wilmington, DE 19801
Sent and charged for unauthorized merchandise
Purity Products is indeed a SCAM company. You would not see this many complaints if they were not. Unfortunately I read these only after my husband told me he ordered this stuff to try. We immediately called the company to ensure that no more product would be sent along with cancelling our credit card so that they could not bill us again. We ate the initial charges figuring it was a lesson learned.
Behold, about 3 months later we were charged $180 for stuff we did NOT order and were assured that we cancelled. They used a previous authorization number with the credit card company in order to get the charge to go through.
DO NOT do business with this company! You will regret it.
Rip off
Purity Products advertized a trial sample on t.v for men. My husband ordered the product and paid the S.H fee of 6.95 from a automatic computer voice on the phone. This amount was paid for and then another $39.95 was taken out after my husband recieved the sample. He did not authorize this money to be taken out and tried to get ahold of the company to tell them to not have him a member for your products almost gave him a heart attack.
Then you ignored his calls and I tried calling to have this.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Ted,
I apologize for you (and your husbands) frustration. The advertisement your husband responded to is our free bottle offer of ‘Triple Action Prostate Formula’ which gives you a free bottle for just the price of shipping along with 3 additional bottles that are shipped at the same time. When customers call to take advantage of this promotion, it is explained in detail that the first bottle is completely free, and if you like the product, you can keep the additional 3 bottles at the Super Saver price, which is charged after 30 days (unless you call to get return information). This is a very successful promotion because it provides the first month supply for free and allows customers to continue into the following 3 months uninterrupted which is ideal when taking dietary supplements – plus it offers the Super Saver price and free shipping going forward. Customers have to agree to this twice during the course of the phone call (including a confirmation at the end of the call before the order is placed) otherwise the call is discontinued.
We would appreciate it if you could ask your husband to contact Joel Joseph our Customer Care Manager directly at toll free [protected]. If there is any issue still outstanding, he will make sure that it is resolved to your full satisfaction. We take great pride in our products and our customer service which has helped us maintain an A+ Rating with the Better Business Bureau. Thank you in advance for your time, it is appreciated.
Lori Michel
Q.C. Manager
REFUNDS NOT RECEIVED
I PURCHASED A TRIAL ORDER OF THIS PRODUCT, A 30 DAY SUPPLY IN JULY 2009. BEFORE I EVEN RECEIVED THE TRIAL BOTTLE I WAS BILLED FOR THE SHIPPING FEES FOR IT AND THE FIRST MONTHS SUPPLY THAT I HAD NOT ORDERED. A TOTAL OF $95.00CDN. I NEVER DID RECEIVE THE MONTHS SUPPLY THAT I PAID FOR. I PHONED AND EMAILED AND PHONED AND EMAILED OVER AND OVER AND OVER, REQUESTING A REFUND FOR THE BOTTLE I DIN'T RECEIVE. I GOT RESPONSES LIKE, SEND BACK THE UNUSED PORTION OF THE ORDER AND I WOULD GET MY REFUND. I NEVER GOT THE BOTTLE SO HOW COULD I SEND IT BACK? WE WENT AROUND THAT TREE A DOZEN TIMES, THEY WOULDN'T BELIEVE ME WHEN I SAID I DIDN'T GET THE SHIPMENT. THEY SAID THEY HAD PROOF THAT A BOTTLE OF THEIR PRODUCT WAS DELIVERED TO ME ON A SPECIFIC DATE. THEY WERE RIGHT, IT WAS THE TRIAL BOTTLE, WHICH I DIDN'T GET UNTIL AFTER I COMPLAINED ABOUT PAYING FOR IT AND NOT GETTING IT. I HAVE A FILE OF EMAILS ON THIS COMPANY ABOUT AN INCH THICK. THEY DON'T RESPOND TO EMAILS, THEY WON'T GIVE YOU A PHONE NUMBER TO CALL. ALL THEY WILL DO IF THEY CAN IS TAKE YOUR MONEY. I STOPPED THEM WITH THE HELP OF VISA, THEY CANCELLED MY CARD AND NOTHING MORE COULD GO THROUGH. THEY TOLD ME TO SEND THE SAMPLE BOTTLE TO CHINA AND I WOULD GET MY REFUND. SO I DID THAT, NO REFUND. NOW I'M OUT THE POSTAGE TO CHINA.
I HAVE REPORTED THEM TO [redacted]S ALONG WITH OTHERS ON THE INTERNET, PHONE BUSTERS OF THE R.C.M.P. FRAUD DEPT., B.B.B., A LOCAL POLICE DEPT. OF WHERE ONE OF THEIR PHONY OFFICES WAS SUPPOSED TO BE LOCATED. I'VE TRIED EVERYTHING I CAN THINK OF. THESE PEOPLE ARE CON ARTISTS, SCAMMERS, CROOCKS AND THEY HAVE TO BE STOPPED. I DON'T LIVE IN THE STATES SO IT ISN'T SO EASY FOR ME, BUT THERE MUST BE A LAWYER OUT THERE SOMEWHERE WHO IS WILLING TO TAKE ON A CLASS ACTION SUIT, NOT ONLY FOR THE MONEY THEY HAVE SWINDLED PEOPLE OUT OF, BUT FOR CRIMINAL CHARGES AS WELL TO PUT THE OWNERS OF THIS COMPANY BEHIND BARS WHERE THEY BELONG. I AM WILLING TO PUT MY PERSONEL INFORMATION OUT THERE FOR ANYONE WHO IS INTERESTED IN DOING SOMETHING ABOUT THIS, I'M WILLING TO PUT MY NAME FIRST TO ANY DOCUMENT THAT WILL PUT THESE PEOPLE OUT OF BUSINESS AND HOPEFULLY BEHIND BARS.
MY NAME IS MRS. EVA-MARIA DEVINE, ADDRESS, 154 MAPLE ST, P.O. BOX 126, RODNEY, ONT. N0L 2C0, CANADA, PHONE # [protected]
I'M DEAD SERIOUS, THESE PEOPLE HAVE TO BE STOPPED. ALSO, I AM A PENSIONER, LIVING ON A VERY SMALL FIXED INCOME, SO $95.00 IS A LOT OF MONEY TO ME.
I HOPE SOMEONE READS THIS AND TAKES IT SERIOUSLY
EVE DEVINE
March 21, 2010
I too have been scammed by this company. Lst july 2009, I ordered the trial botle of Green Tea, My credit card was charged for the shipping of the trial bottle and the first months supply before i even received the trial bottle. When I contacted them they said it had been delivered and I had signed for it. The trial bottle was finally delivered two days later by a courier co. from Toronto, that I could not trace, and I did not sign anything. When i din't receive the month's supply bottle that I had already paid for, I contacted them again, they said they had a record of my receiving it and I had signed for it. I told them what I had finally received was the trial bottle and I had not signed for it. They kept telling me to return the month supply bottle to them, I advised them that I could not do this as I had not received it. This concept, of not receiving the shipment was beyond their mental ability. I had to repeat that I had not received the bottle at 8 to 10 times, but it did not register. The mental block is a permanent conditon. I have sent them emails on a regular basis, to the point that every time I get a new emil address of theirs, and I contact them on it, it disapears. At present I do not have a current email address to use for them so I use their website to lodge my complaints. But I never receive any acknowledgment that my emails have been received or read, more likely they were filed under "G". There are no phone numbers available to call them. This is of course deliberate.
A while ago I suggested we all band together, and lay a class action law suite against this organization. If we can put them out of business and bankrupt them they cannot start up again with some new scam. I previously put my personal information out there for every one to use, but I got no emails or phone calls. Are we going to sit back and be a bunch of whiners or do something. I have reported them to every law organization I could find both in Canada and the U.S. but have received no help in that quarter. So the only thing left to do is do it ourselves. I will put my information out there again. If I receive no interest, I will know that no one is ineterested in taking some positive action.
Her it is - Eva-Maria Devine, P.O. Box 126, Rodney, Ont. N0L 2C0, Canada, Phone- [protected], email - tedevine@sympatico.ca or pixienana@hotmail.com
Lets stop being whiners and start taking action. I know we are spread accross Canada, the U.S., the U.k. and Europe, but this can be done. We just have to band together, support each other and make it work.
Eva-Maria Devine
The complaint has been investigated and resolved to the customer’s satisfaction.
A Medicine Show - SCAM
An offer of a 'FREE' product trial resulted in unauthorized retention of credit card information, unauthorized shipment of 3 bottles of product and unauthorized charges of $152.60 to our credit card. After researching the multitude of other complaints, we canceled the credit card. The product is non-standardized and non-FDA approved.
- If it walks like a duck, quacks like a duck, it's a duck! Purity Products is a SCAM, nothing more than a modern medicine show - snake oil & voodoo! A fraud!
The complaint has been investigated and resolved to the customer’s satisfaction.
I just ordered the sample and was not given the choice of credit card not being used again. I was told it was a requirement of the free offer that within 15 days of receipt of the product if I am not satisfied and I call to cance my order they will cancel the 3 bottle shipment. I was told this was not negotiable. I should have just quit while I was ahead. That being said I will now test their product. What I am very upset about is the advertising stating that nothing is added besides thwe Krill oil, fish oil and Vitamin D. I see the bottle lable says all sorts of ingredients including lemon juice and some other stuff I am upset is in this product. The radio advertising makes you really interetsed in trying out the stuff. Then after you order it I check to see what complaints have been noted and I am dissapointed in what I see. I will see what happens and post my results for everyone to see.
Thanks for the copypasta, Ms. Michel! Makes us feel all warm and fuzzy and spacial! *sigh* I'm so stupid to have fallen for this crap of a scam...
Dear Lightspeed41,
I apologize for any misunderstanding you had with regard to our Free Bottle Offer. When you called the toll free number to place your order for the free bottle, the representative would have offered you the option of being on the Super Saver auto-ship program which provides a significant discount off the retail price as well as free shipping and handling on future orders. They also would have given you information on how to cancel the Super Saver which you are able to do at any time. We record all calls so we can certainly go back and make sure that the offer was presented correctly.
I would also like you to know that all of our formulations contain only premium quality ingredients and our manufacturing exceeds cGMP standards. Additionally, 4 of our biggest selling products are now NSF certified. They are the first of many products we will put through this rigorous, third party, certification process. NSF certification provides an extra measure of consumer confidence that we feel is well worth the cost.
We also believe our Customer Service is second to none. We have a large number of customers and I am happy to say we don’t get many complaints, but even one complaint is one too many. Purity Products proudly maintains an A+ Rating with the Better Business Bureau because of our commitment to Customer Satisfaction. With that said; if you have any issue still outstanding I invite you to contact our Customer Care Management Team directly at: toll free [protected]. They will do whatever is necessary to resolve this matter to your complete satisfaction.
Respectfully,
Lori Michel
Quality Control Manager
unauthorised taking of money & cancellation
ive tried to cancel my order, but to know avail.i tried to cancel the standing order at my bank, they said you have to cancel it thru the company.But i cannot find any website details or address to cancel it.looks like im going to have to go back the bank and explain whats gone on.Ill send back the items with recorded delivery & show the bank what im doing - might have to cancel my account in the process.Hopefully that will be an end to it, they offer you a free trial & WE JUST GET RIPPED OFF & ROBBED OF OUR HARD EARNED MONEY
The complaint has been investigated and resolved to the customer’s satisfaction.
Ripped me off by charging my credit card
I ordered a free offer from Purity Products, and was set up on a recurring billing. I was told if I did not want to continue the products to call or email and they would stop billing. I woke up today and checked my bank account and found a billing again from them for 113.00 after asking them to stop my product delivery and billing about a week ago through email. I want a refund for the 113.00 and to stop them from billing my credit card again. I feel mislead that I was told I could stop at anytime and the company did not stop after my request to stop billing me and sending product.
When I called today I spoke with a service representative who stated that they changed the cancellation process and I could not cancel by email any longer. I never was contacted that this cancellation process has changed. The man I spoke who I spoke today with would not give his number and continued to try and sell me additional product
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear DeanSF,
We apologize for any misunderstanding concerning our order and cancellation policy. While it’s true, we recently made a change to our e-mail policy, we do send an automatic response email to customers advising them of the new policy and a follow up email is sent as well. This change was necessary to guarantee customer security and privacy – super saver cancellation requests should be directed to our Customer Service Call Center (we have also posted this policy at our website to better inform all customers). I am sorry that you didn’t see our e-mails at the time they were sent. If you feel that your complaint has not been handled to your complete satisfaction, please call our Customer Care Management Team at toll free [protected] and they will make certain that any remaining issue is quickly resolved for you. Please know, we’ve been in business for over 17 years and maintain an A+ Rating with the Better Business Bureau because of our dedication to Customer Satisfaction.
Rip off
I called to order a free sample of there vitamin D supplement, and was told about the automatic enrollment, at which time I was only authorizing a 4.95 charge, and was very specific, that there was to be no more charges unless I phoned them back to order more, the lady on the phone made me feel very uncomfortable, after talking with my husband, I decided to cancel this free sample, I checked with my credit card company and they did put a charge of 5.25 on my credit card on the same day. I have tried to cancel the order 4 times now and they say they have no record of me on file, now they just put me on hold and ignore me This company is a rip off! Very misleading keeps you on hold for a long time to cancel. and then tell you they have no record of me but they charged my credit card, this ### company is scumming people everywhere there is no recourse but to cancel my credit card . PLEASE SAVE YOURSELF FROM THESE ### AND GO TO WALMART, plus its about ten times cheaper.
The complaint has been investigated and resolved to the customer’s satisfaction.
Unathuorized charges
I signed up to receive their free trial of OmegaBerry for $4.95 shipping and they auto-enrolled me in the autoship program. I called in and cancelled after I received the OmegaBerry bottle and 8 days later, they billed my credit card for $99.99. I called back and they said I should have my money back in 3 days! They said the person that screwed up my cancellation request was no longer with them. I don't care. They need to have a better way to check orders. What a scam! I will never order anything from them again.
The complaint has been investigated and resolved to the customer’s satisfaction.
It may be somewhat inconvenient, but the best way to get away from these ### is to cancel your credit card immediately and order a new one at the same time.
Billling
I have received a sample of a product with no information whatsoever about the product as well as no information about how to cancel. I have tried through e-mail to no avail and want no payment to show up on my credit card.
Further - any subsequent shipments should be cancelled!
What kind of a way is this to do business and how is a person to get a hold of these scamming individuals.
Good luck with your future product ordrs!
The complaint has been investigated and resolved to the customer’s satisfaction.
Illegal Charges, FAKE &Free Trial&
Basically this is a warning to everyone who comes across ANY of these companies for a free trial of their products. They were on some Facebook games to get bonus points, just sign up for the "FREE TRIAL" of these items, pay the small shipping charge, cancel the product and you will not be charged. This is 100% SCAM and BS LIE. The 3 products were "Green Tea Purity", "Acai Pure" and "Guarana Pure." Now I know how these things work and I called to cancel very shortly after ordering. Problem was, I never got any email confirmations and the phone number kept disconnecting me. 7 days later I get an email confirmation from ALL THREE of these at the same time, and all from GMAIL accounts with the same text, but different names. I finally was able to call someone and get through, spoke to a guy from India named "Bob" (HAH good one, eh?) He said all 3 will be cancelled and emails will come soon.
Well I got some emails back, basically the same form emails about my order. I wrote back to all of them asking to cancel and return the items. They all wrote back again at the same time saying I cannot cancel until I get the product, which now was 10 days since I ordered and I had nothing. I wrote back the next day saying I GOT THE ITEMS and want to return them. Again they write back saying I have 15 days to test them and most people like them...blah blah blah. I again write back just saying I WANT TO RETURN THIS. They said they will ask their manager if they can give me a $20 discount instead of the hassle of sending them back. WHAT THE HELL? Nice trick here again to string me along and waste time. FINALLY I get an email saying to send them back to CHINA. No return auth # or anything, just an address in China. Really? CHINA? A day later they email me saying why was my credit card denied when they tried to charge me $79.95 for the item. I said it was returned and cancelled and asked why the hell they are trying to rip me off and charge me for this. All 3 sent emails saying the same thing about their charge was denied. Well, no shocker since the card I used is no longer valid and I knew this would happen...nice try though.
Basically this is a warning to all. There is NO WAY to get the 15 day trial without getting billed. They don't send the damn item for 10 days, then ask you to send it back to China 5 days later, so it is now 15 days and they bill you with no way to cancel or block this from happening without making sure the card you use is no good anymore. BE CAREFUL. I will post some of the emails I got from them which are probably the same as many have gotten. The following were sent one day each and notice for this one they NEVER told me how to return it...and all from different names. This is unreal how they are still in business.
"Dear xxxxxx
Thank you for your purchase of 1 x Guarana Pure .
We have successfully processed your order.
We hope you enjoy the items that you have purchased.
We deeply appreciate your business and hope to hear from you soon.
Your order ID is: GUP-xxxxxxxxxxxx
Total Charges: 1.99
Statement on your credit card would appear as Ultra-Tablets [protected]
If you have any questions regarding your order, please do not hesitate to reply me with questions, such that we may be able to resolve any issues as swiftly as possible.
Your item(s) will be shipped and you should expect them within 8 - 10 business days.
Thank you and best regards!
Customer Support"
================================================
Hi,
Thank you for your email.
As part of our policy, a cancellation of the original purchase can only occur after you have received the order, and sampled the actual product itself. This is the entire purpose of the trial order.
As such, should you wish to cancel your order beyond the first sample, please email us when you have received your order, and do state the reason then that you are not satisfied with the product.
If you are satisfied with the product received, please do nothing, and we will only charge you for the bottle received in a few days thereafter.
If you have however changed your mind about your order, then the original package of 30 capsules must then be sent back in its unopened form (since we are assuming you are changing your mind about the entire order given that you are contacting us prior to receiving the shipment).
To do so, please simply advise us via return email that you wish to return the package, and we can provide you with a RMA# and address, and once you give us the tracking number for the return package, we can cancel your order accordingly.
Thank you for understanding our try first, pay later trial policy (which is not meant for abuse of the ‘trial’, which I am sure you can understand many unscrupulous customers attempt to do).
We trust that you will indeed be delighted with the product and will choose to keep it, in which case you will be billed only for the item received.
We will however cancel ALL future bills after that, so only the original package of 30 pills will be charged to your card.
If you should have any further questions, please also feel free to let me know.
Best regards,
Drake Summers
Customer support
===============================================
Hi,
Thanks for your email.
The terms and conditions surrounding this sale were displayed on check out and on our site.
http://www.guaranapure-today.com/termsandconditions.php
They do state that when you order the risk-free trial of our product, your card will be charged only $5.95 shipping and handling (or more depending on your country). You will have a full 14 day free trial period from your original order date to decide if our item is right for you.
At the end of your 14 day trial period you will be charged $79.95 for the trial bottle you received.
I do understand however that confusion may arise during the check out process.
As such, I have spoken to my manager and he has agreed to allow you to keep the already sent bottle in lieu of sending it back to us at a partial discount of USD$20 off the current rebill price.
Do let me know if we can proceed please.
I look forward to hearing from you.
Best regards,
Mary Lohan
Customer support
========================================================
Hi,
Thanks for your email.
When you order the risk-free trial of our product, your card will be charged only $5.95 shipping and handling (or more depending on your country). You will have a full 14 day free trial period from your original order date to decide if our item is right for you.
At the end of your 14 day trial period you will be charged $79.95 for the trial bottle you received.
To ensure you get your monthly supply, approximately 30 days from your original order date, and every 30 days thereafter, a monthly supply of our product will be sent to you, and your credit card on file will be billed $85.90 (or more depending on your country).
Please remember that most customers see significant /noticeable results after using our product consistently for 3 months.
If you are not fully satisfied with current or future shipments, you may return any unopened containers within 15 days of receipt for a full refund less shipping and handling, and a 20% restocking fee.
Best regards,
Camille Smith
Customer support
=========================================
Hi,
Thanks for your email.
It will be no problem to cancel your subsequent monthly charge for this order.
You may keep the bottle to avoid the hassle of returning it, please note that there will be however a charge after 15 days for USD$79.95 more for the bottle received.
However, if you would like to proceed with this charge and to keep the trial bottle as well as cancelling your subscription, please let me know.
I look forward to hearing from you.
Thanks,
Kim Sanderland
Customer support
=========================================
Hi,
Thanks for your email.
It will be no problem to provide you the return instructions.
Please note that the item has been shipped out and received.
Please remember that most customers see significant /noticeable results after using our product consistently for 3 months.
Do kindly confirm your removal from the subscription plan.
Best regards,
Keith O’Donnel
Customer support
======================================================
Hi,
Thanks for your email.
You’ve been removed from our monthly subscription.
Please kindly note that the item has been shipped out.
The terms and conditions surrounding this sale were displayed on check out and on our site.
http://www.guaranapure-today.com/termsandconditions.php
They do state that when you order the risk-free trial of our product, your card will be charged only $5.95 shipping and handling (or more depending on your country). You will have a full 14 day free trial period from your original order date to decide if our item is right for you.
At the end of your 14 day trial period you will be charged $79.95 for the trial bottle you received.
The amount billed was for the bottle received as the trial period has lapsed.
Do let me know if you require any further clarification or assistance, I will be happy to assist you.
Best regards,
Shane West
Customer Support
===================================================
The complaint has been investigated and resolved to the customer’s satisfaction.
Scam
I signed up for a trial product of a product called *Green Tea Purity* -- it is a weight loss/energy aid. I paid $5.95 for shipping and handling. This showed up on my credit card as*JRV-SUPPLEMENTS, phone number: [protected]* -- A Few days later, I saw a charge on my debit card for $74.82 under the name *PERFECTHEALTHSUP* and phone #[protected] -- after some research I found that these companies are the same -- those two phone numbers lead to the same answering service. On 09/28/09 - I called and asked for a refund that day. They said they could not find my order even though I provided them with my name, address, email address, phone #, and credit card number that THEY billed. They said to wait for an email with an order number. That day, I did receive an email with the following:
Thank you for your purchase of 1 x Green Tea Purity .
We have successfully processed your order.
We hope you enjoy the items that you have purchased.
We deeply appreciate your business and hope to hear from you soon.
Your order ID is: GTP-413-[protected]
Total Charges: 5.95
Statement on your credit card would appear as JRV-Supplements [protected]
Just for my own record, I searched my email from the last few weeks and was unable to find this email in its original form .. because they never sent it when I first placed the order.
On 09/28/09 (still the same day) - I then called and gave them an order number and they were able to find my account. I asked what the charge was about and they said that they charged my credit card because I signed up for a TRIAL period and I had not called in the allotted time window to cancel. They said the trial period is 15 days and after 15 days they start charging for the full product line. I explained to them that I placed the order on the 09/22/09 and they charged my card on 09/27/09 -- only 5 days later.
I also explained that I had not even received the product. They said that the reason I have not received it is because they ship from CHINA and it can take two weeks.I also asked them how it is possible to try a product and evaluate it within 15 days if it takes about 14 days to even get delivered from China?
They did not have an answer, just the standard scripted *I apologize.. but...*
After insisting and arguing with them and their manager, they said they would be able to issue a full refund in 5-7 business days. I called on October 6th to follow up -- they said that the refund was being processed and has been *Escalated* to the refund department. When I ask to be transfered to the refund department, they tell me that they are unable to do that. They asked me to wait 24-48 hours for an email updating me on the status of my refund. It does sound as if they are taking notes on the account -- since they are able to tell me when the last time I called and what my concern was. After 48 hours, I called again and said that I have not received the email or my refund. They said to wait another day to get the email. I waited another day and still have not received an email or refund.
Today is October 09, 2009 and I still have not received the product.
I checked online and there is an entire message board dedicated to this scam. http://www.complaintsboard.com/bycompany/green-tea-purity-a126060.html
It sounds as if the company operates under several different business names. A lot of people who play games on Facebook are able to get *extra* points by signing up for trial versions of things and get scammed into this. Getting your money back is nearly impossible.
The complaint has been investigated and resolved to the customer’s satisfaction.
Please be aware of this company, they will keep deducting money from your account $110 AUS every few weeks, canceling of subscription falls on deaf ears. Only solution is to cancel your card.
BE AWARE!
Stay away from free trials. Not all companies are honest. They just want to get your money. First of all I had a 14 day trial, which means I had 14 days to cancel if I wasn't satisfied. There is no wonder that I got the product on the 15th day which was a Saturday, and they debited my account that Monday for 79.95. I called and cancelled the trial and sent the product back for a refund. I still have no refund and when I call customer service, they always say that my refund is being processed. It's been a month since they debited my account and I still have no refund. Stay away from this company. SCAM!
I am one of the Facebookers who signed up to get a bonus. Lucky for me I used a gift card and they have been unable to rip me off as they have tried to charge me $79.95 a few times already when I CANCELLED and RETURNED this junk. They reply from gmail accounts, all are the same form emails, and never actually give you an answer. They are a scam and run several products from green tea pure to guarana pure and Acai Pure. Same addresses, different gmail for support, but same BS.
"Dear Sucker,
Thank you for placing your order.
Recently, your order GTP ssssssssss for product billing was
declined by your credit card.
Your credit card details:
XXXX-XXXX-XXXX-XXX
Please note that if you do wish to keep the trial product already
shipped and received by you, the charge of 79.95 is required.
Please provide another credit card to allow for the billing.
If you do not wish to keep the trial product, please let us know via
return email, and we can provide the return instructions.
We look forward to hearing from hearing from you.
Best regards
Customer Support"
They are using over 10 different company names. All the E-mails they send are prewriten and sent to everyone. Their current scam is using the name Green Tea Purity but it is all the same people. If you look at all the E-mail addresses they are all G-mail accounts. Report them to G-mail as being used for scaming. Report them to IC3.gov this is the FBI internet crimes web site. Report them to the web sites that carry their adds. This is the only way to stop them.
G MAN
I only ordered the colon cleanse and got charged the 79.95 a few days after i received the product (totally unaware that I was going to be charged). I bit the bullet on that one because I didnt read the fine print, BUT I just got a 85.60 charge today for a product that i neither ordered or received. I had contacted my bank after the first charge because I was unable after SEVERAL attempts to contact the company to cancel whatever I had got sucked into, and blocked the company from charging my account anymore. I thought it was taken care of until today when I got another charge from a company called quick solutions. Same company different name, and 100% unauthorized. Completely fraudulent and I'm extremely upset at the fact that I cannot seem to get a hold of the company or stop them from making up different company names and charging my account. I have to cancel my bank card today AND dispute charges all because I thought I was doing a 5.95 trial cleanse.
I have cancelled my order my green tea and power clense and have been billed since then and I am trying to get things straightened out now. The company does not seem to keep records on file for easy access when you call in. It has been escalated to supervisors who are now looking into the matter. The credit company has been notified.
SCAM ARTIST OF THE DECADE
Since July'09 I have had charged over $400 to my credit card for these products. Each time I place a complaint via email, another charge by another associated company shows up.
My credit card company knows all about them but can't seem to stop them entirely. Yes you can cancel your credit card only if it has no balance. Otherwise you are stuck.
I finally have sent an email to each and every person that has had Customer Support behind their name and informed them that I am escalating this to the City Police FRAUD department and the Better Business Bureau.
The complaint has been investigated and resolved to the customer’s satisfaction.
Crappy business
I had great luck with purity products' HA formula. without question the health of my knees improved more than i could imagine (i'm an old skier and runner). but their sales tactics are BEYOND absurd. these people are the worst spammers and callers the world has ever known. really, they are horrible and they never stop. even after i got them on my 'do not call' list, THEY CALLED ME with a different company name. i got, 'this is heather at joint health where we specialize in purity products, wanna buy some supplements?' when i told her this was completely illegal, heather responded by saying, 'that's what everybody i've called has said to me.'
total [censored]bags through and through. great product, but such a crappy business model that it doesn't matter.
The complaint has been investigated and resolved to the customer’s satisfaction.
Scam artists
They are scam artists and are guilty of false advertising. They promised a free sample with only a shipping charge and they charged my credit card on the same day they shipped """the supposed free sample""" the full price plus shipping and I am sending a complaint to the radio station they are using to advertise on. The product was"" hylaronic acid joint formula"" advertised as a totally free sample and all that needed to be paid was a shipping charge.I am a senior and I was supposed to have 15 days in which to cancel if I did not want to proceed with using this product.I had to shut down my credit card in order to prevent them sending me more of their product.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered Purity Products one time over the internet. Over the next year, the company tried to charge me every three months for another order which I cancelled each time. I even called in and asked them to cancel my order (which they have record of). The last time of this three month cycle, they submitted the charge three times and successfully received payment from my account for something I did not give permission to order. My bank alerted me of this fraudulent charge and suggested I cancel this card, which I did. I then called Purity Products and they did reimburse me with their apologies. However, because of cancelling my card, I ended up with one late fee from another company when my old card number didn't go through. Fortunately, I was able to catch all other charges in time to avoid late fees except for this one. I contacted Purity Products for reimbursement of this late fee due to their negligent business practices. They wanted me to have my bank fax the statement showing this late fee. In other words, I would need to spend even more of my time calling my bank to get this (their error) taken care of. My advice: IF PURITY PRODUCTS HAS YOUR CARD (ACCOUNT NUMBER), CANCEL THAT CARD!
I agree 100% with this because i was one of those suckers that believed everything i heard because i wanted so bad for it to be true. i actually feel sorry for Charley Brown because he has most likely been taken in by a lot of these greedy jerks too or he wouldn't be so confident about his accusations. I am grateful you have invested so much time educating the public and you didn't even ask for our money. keep up the good work.
N.L.E.
Company Response:
Dear Miss Gesha,
I apologize for your frustration. The Radio program you heard offers a free bottle of H.A. Joint Formula for just the price of shipping. When customers call to take advantage of that promotion, the representative explains that the first bottle is completely free, and if you like the product, you can remain on the Super Saver auto-ship program which guarantees a discounted price for any future orders, or you can cancel (future orders are optional). When you called in, if all you wanted was the free bottle of HA Joint Formula, shipping is all that you should have been charged. We do record all of our phone calls so we are able to go back and make certain that the offer was presented properly. Please call our Customer Care Management Team directly at toll free [protected] and they will make sure that this matter is resolved to your full satisfaction. We take great pride in our products and our customer service which has helped us maintain an A+ Rating with the Better Business Bureau.
Respectfully,
Lori Michel
Q.C. Manager
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Overview of Purity Products complaint handling
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Purity Products Contacts
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Purity Products phone numbers+1 (800) 256-6102+1 (800) 256-6102Click up if you have successfully reached Purity Products by calling +1 (800) 256-6102 phone number 0 0 users reported that they have successfully reached Purity Products by calling +1 (800) 256-6102 phone number Click down if you have unsuccessfully reached Purity Products by calling +1 (800) 256-6102 phone number 3 3 users reported that they have UNsuccessfully reached Purity Products by calling +1 (800) 256-6102 phone number+1 (888) 769-7873+1 (888) 769-7873Click up if you have successfully reached Purity Products by calling +1 (888) 769-7873 phone number 0 0 users reported that they have successfully reached Purity Products by calling +1 (888) 769-7873 phone number Click down if you have unsuccessfully reached Purity Products by calling +1 (888) 769-7873 phone number 0 0 users reported that they have UNsuccessfully reached Purity Products by calling +1 (888) 769-7873 phone numberCustomer Service+1 (516) 767-1967+1 (516) 767-1967Click up if you have successfully reached Purity Products by calling +1 (516) 767-1967 phone number 0 0 users reported that they have successfully reached Purity Products by calling +1 (516) 767-1967 phone number Click down if you have unsuccessfully reached Purity Products by calling +1 (516) 767-1967 phone number 0 0 users reported that they have UNsuccessfully reached Purity Products by calling +1 (516) 767-1967 phone numberHead Office
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Purity Products emailscustomercare@purityproducts.com100%Confidence score: 100%Supportjoel.joseph@purityproducts.com99%Confidence score: 99%supervisor@purityproducts.com97%Confidence score: 97%accessibility@purityproducts.com96%Confidence score: 96%veterans@purityproducts.com96%Confidence score: 96%ppresponse@purityproducts.com96%Confidence score: 96%
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Purity Products address200 Terminal Drive, Plainview, New York, 11803, United States
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That's ### because I am a different customer and I am on the phone right now (my third call in) Put on hold by automated voice ..Theses ### keep putting you on hold and a live operator never comes on. The automated system tries to give you a discount or change your shipping frequency ..when you say NO they say they will transfer you to an operator but of course no one ever picks up after 3rd call and over an hour wait time. HMMM I recall someone picked up real fast to take my credit card number...Hmmm who's really getting screwed here.This [censored] must be President of Purity Products leaving the negative comment!.