Vitality Extracts
Reviews and Complaints

.. Placed several orders on different days... The first one was the largest and was over 100.00... It never shipped.. But they took the money... Later orders were received but everytime I have submitted a support form, they have sent me tracking information for the wrong order... And when I asked for a refund, they sent me a link to their return policy... Cant return what you never received.. Now I am going to file with my bank to attempt to recover my money...

I ordered gifts for Christmas on 12/07/22. After many emails and attempted telephone calls, I looked at reviews. Wow, Complaintsboard.com rating is ***?! Why didn't I check this before ordering? Today (12/17/22) an email arrived stating "order shipped". Tracking through *** is unavailable. So glad I used PayPal for this order as I may need their help!

I placed an order with them back in March they told me that it had shipped and as of today 04/16 I still have yet to receive it. I have sent them two emails and have received no response and have also called them and left a message with no return call. I asked for a refund and they have not done that either. Do Not Order from them

I have not had problems until last month. I did not receive an order and was advised it was lost and they would reship. I received no tracking number and now no answer to my emails. Will try to cancel order. My order was supposed to have been shipped 8/16/22 and I still do not have it or the replacement. They really dont deserve even one star.

I purchase 2 roll on Helichrysum bottles because they were in sale and I use it daily. When I opened the 2nd bottle about 3 months later the roller would not move at all! I contacted customer service and was told, it was out of there 14 day return policy and there was no solution. I will no longer purchase anything from this company and will go back to using Young *** because they stand by their products!

I ordered the oils from Vitality Extracts for help in regrowing my hair. I got it and after reading on the procedure I decided to return it all unopened for a refund on my credit card. It was going to be too much of a mess. I was told it can only be refunded with an in store credit. So I had to shop for stuff I do not use to not let them keep tthe money and have the product to sell too. I learned a very expensive lesson. Their return policy is NOT customer friendly. ?

I ordered $136 in products. After 8 days I emailed their *** to ask why my items had not even been shipped. I never received a reply so after 2 weeks I called to find out the status of my order. I was told that one of my 8 items was on backorder so the entire order was not shipped. I was told I should have received an email to that effect. No email was received. I cancelled my order and will not order from this company again. I have never heard of holding up an entire order for one small item! Ridiculous!

Their customer service for returns or even just questions is a runaround BS and never provided with names of people. Emails mention "our team." I have to report them to my bank in order to get refund for car diffuser that does not fit the car plug, diffuser is too tall, and does not function when I tried it in friend's truck. This is the second time they cheated me. They never publish bad reviews of their products or respond to refund requests or send prepaid labels for return of items that do not function, like the car diffuser.

Purchased items on Dec 4th. Hasn't even shipped and it's the 19th. They are very clearly scamming people. *** emails say someone will get back to you in 2 days. Right.When you call it just says that the que is full and hangs up on you. I will continue to email and message them on FB and IG because they deserve to have their time wasted.If you go to their social media pages, it is very evident that they have deleted all of the messages stating that people were being scammed. Karma will get them eventually.I would be *** if I had spent more than $20.

Horrible customer service. Can't get a hold of anyone. I have had MANY things mailed to me yet they say *** tried to deliver and it's wrong address, then wanting more money for "another" attempted delivery. ( I have seen many complaints about them doing this) They don't answer the phone, just an answer message that says something about it's full and to call back. I was going to order more things but I HIGHLY DO NOT NOT NOT recommend this company. Seems from the multiple other complaints I have seen ( of the same thing happening to them) this company is probably a BIG SCAM. BUYS BEWARE!

ordered *** worth of oils on Oct 31, Got notice on November 5th my order was going to be delivered soon.Never came!Company took money in one day. But I don't have any item.Tried to place email and no response. So today 11/15 I called but after 20minutes still no person on line. Wait stated 6 minutes. I'm very angry that I got ripped off, but what appeared to be a wonderful company.Should have realized that oils aren't that cheap, no matter what.Complaintsboard.com needs to get involve along with State Attorney and close them done..Person can't afford to loose this kind of money now days. HORRIBLE>

Would give it zero stars if I could!An order of Hair Envy and other products that was promised in 5-7 business days took ONE MONTH to ship. Only after I threatened to report the company for fraud did they ship my order. They had charged my credit card well before that. Product vials were packed in plain boxes which werent even closed or sealed properly. Hair Envy bottle and Skin Envy roller bottle were not sealed. Very poor quality control. The vials are tiny. So little product for so much money. No directions for use on vials, no ingredients, no enclosed literature explaining how to use products.I will never order from this company again!

I ordered the Healthy Scalp product and didn't like it. 2 things happened. This is much greasier than I anticipated. I do not like the application and do not think this absorbed into my skin at all and even when I tried to be extra careful it left my hair greasy looking. In addition, I very much dislike the strong smell. I contacted customer service to return the product since it has a stated "Every order is backed by our 100% Happiness Guarantee so you can shop confidently anywhere in the world." but they will not give me my money back when I return the product. They will offer me a credit but I do not want any of their products now. This is misleading and actually not a guarantee to shop safely. I am extremely upset.

I saw an advertisement for this on Facebook some of the reviews were good when I got the bottles they smelled horribly and did absolutely nothing for my hair. I emailed the company and received a nasty email by Dean telling me that I will not be getting my money back I'm only getting store credit. I have thinning hair and I'm trying to make it more healthy and I'm trying to make it more full and I really thought that this product was going to work but being that they don't care about that I feel that this review should be posted and that they should know that what they're doing to people like me are wrong. I will never ever purchase anything from them again I've already filed a complaint with the complaintsboard.com and I hope that they change their policy because not only am I out $60 day don't care

I placed order 08. I ordered what said was 7 chakra bracelets as a set and how many sets. I ordered 1 set for 12.00. Then I ordered 7 Chakra Diffuser bracelet set also 12.00. I ordered 2 sets. Came to 24.00. When I got my order shipped I was excited til I opened the package and they only gave me 3 bracelets. My order was 40.55 paid through paypal. I complained to company. They never answered me. So I took my complaint to paypal resolution center. This company told them I received my order. And closed my case. However, I have my receipt that clearly states what I ordered and then I took a picture of what I received. Including the packaging. Im very upset. I will never recommend this company. Nor will I ever order from them again either. They should be shut down. For false advertisement and for 0 customer service. Buyers beware!

I placed a first time order in November 2022 with Vitality, I received order soon and paid with a credit account. Next thing I know I get a statement in December that $40.88 has been paid to Vitality for 30ml of Breathe Easy from my account. I immediately e-mailed them and let them no I am not on any subscription with them, I had just received my very first order and have not used any of it. I contacted them a dozen times wanting an address to return this bottle back to them, Three time they sent me to fill out a form for Refund. It has been two weeks and I still do not have a return label or an address to return the product back to vitality. I sent them a note yesterday stating they are running a business un professionally. A consumer should be able to contact someone easily to get an address. I called a number they have listed this morning and the machine said they were busy and hung up on me ! I am giving them one star as they do have fast delivery.

I ordered several oils or blends/carriers. One was helichrysum, touted to help with bruising and varicose veins and lots of good reviews for that on *** I started slowly as with any product and gradually applied to larger areas (forearms), mixed with DerMend or their carrier oil. After a few weeks, I suddenly broke out in a horrendous rash - itching and stinging and was diagnosed by a PA online as having shingles. I was treated for that but it soon started on the other arm. I went to my dermatologist who told me it was an allergic reaction, not shingles. I discontinued all products except the steroid cream she prescribed. One by one, I did patch tests with any creams, lotions, oils I was using. Helichrysum - bingo, instant horrible rash, even blistering. When I asked for a refund, I was told the 14 day grace *** was over. I really think they should stand by their product when a negative reaction occurs. $45 wasted on a product I can't use. Will never order from them again although I was pleased with Sweet Dreams as an aromatic. I have not yet used their Frankincense since I have Doterra open. I will be very careful to test it for reaction. Also disappointed they do not supply any printed information on their products when they ship them. You have to dig it up on the website.

my order

#3325617 was delivered Saturday and 1 bottle of the Frankincense arrived with the cap off of the bottle therfore it was all spilled on the rest of the order and on both the indside and outside of the package. I would like to have this bottle replaced.

Please respond to me by text @[protected].

Thank You,

Denise Larkey

9843

Woodland trail

Brainerd MN 56401

This company advertises high quality, therapeutic grade essential oils. They arrived in sticky bottles, smelling of paint thinner and mint and are not at all as advertised. The one I tried on my skin, with a carrier oil, caused hives, rash and a headache. I requested a refund immediately upon delivery, Which was today, and they will only offer a credit. I do not want a credit for this poor quality product which is not at all as advertised. They do not have a working telephone number and there is no way to submit a negative or warning review on their site. This is all very suspect and unethical.

I ordered #*** for a total of $88.66 charged to me (fully paid) and then I never received the product. At first, the website said it was delivered. I sent several emails and tried calling (no one answers the phone) to say I never received the package. Last week their website said the order was "paid" but "unfulfilled". Today, it says it's been "partial" filled, which is not true. I do not have the product. I want to cancel the order and receive a full credit. I feel they have not delivered, I can't get a hold of them. They are disreputable. They have too many complaints with Complaintsboard.com. I've ordered before and been fine but something has happened to them.

I placed an order on November 3rd of 2022 without a reference number. They advertise that they have the products shipped within 24 hours. Mine never even came up in their system for 10 days. The tracking number that was provided is incorrect. I have contacted the customer service department to see where my products were and they have no record of my order. I have tried to call numerous times and could NEVER get through to the Vitality customer service department! Sent an email to the customer service desk and was told I would have an answer within 3 days and no response. I really wish I would have read these reviews before ordering anything from this company!

I placed an order totaling $63.48 with Vitality Extracts on December 10. I paid via PayPal and have not received any of my products as of today February 11. I have emailed them several times and they simply say one of the bracelets I ordered is out of stock and it will take 2 more weeks. They have been saying this since January. They state I have 2 options order something else for $10 or get a credit to their company. I do not want anything else for $10 and never intend to shop with them again so I will lose $10. I asked them if they could ship my other items which were supposed to be Christmas presents and then ship the bracelet when it comes in. They refuse. If they are not agreeable to this solution then I would like a full refund as I have now been waiting over 2 months for my merchandise.

The seller is mismarketing their helichrysum oil. There exists two varieties and "helichrysum" refers to the italicum species, which is expensive and used to treat skin, inflammation, insomnia, allergies, liver, gallbladder disorders and infections. Gymnocephalum, which is instead what they are selling, is much cheaper and is an aphrodisiac, antiseptic and used to treat bronchitis. Given that gymnocephalum is being called helichrysum on this website, this is a very scammy business practice that the company should rectify. They only offered a store credit when I realized I did not buy what was advertised (and they don't actually carry helichrysum oil). But this situation is more serious than that. Other buyers are clearly being duped on this site and the site has not shown any willingness or remorse to change their business practice to properly inform their customers of this product's ingredients. Correct business practice should inform buyers up front and indicate gymnocephalum on the top product page and in the ingredients. It lists "helichrysum" right now for both the product page and the ingredients page. Only a tiny font mention under a photo of the plant mentions the word gymnocephalum.

I ordered essential oils from this company with the understanding that they would arrive within 3-5 business days; however, the products took almost a month to arrive with no follow-up regarding delivery until I asked them for an update. The products were ordered on 6/17 but not received until 7/7. They are quick to take payment but slow to respond with delivery issues. It states that packages ship via UPS, but that is only to the post office. This company claims you can return items up to between 14 and 60 days, but even that is misleading because I saw nowhere that it was for credit only versus receiving your money back. A disclaimer of "CREDIT ONLY" should be visibly present to the customer before placing the order and before paying, so they can choose whether to trust such a company. I paid via PayPal because I do not trust a lot of companies advertising on IG, but this is the only company that failed to deliver as advertised. All other companies shipped promptly, and products were as described. This company places no instructions on products because they are attempting to dodge the FDA requirements. Since they took so long to ship the product, I ordered from another vendor who promptly shipped the item as advertised. This company has 48 complaints and should be shut down for shady business practices or be looked at by the state attorney general.

November 6, 2022 I was contemplating using a $25 FREE MERCHANDISE "ANYTHING YOU WANT" coupon (copy uploaded) this company sent to me at my daughter's address in Portland, Oregon (where I received a prior/first time order - also with problems. The first order arrived with two broken glass bottles in a BUBBLEWRAP envelope. The company refused to refund that original problem; would only send replacement bottles, which I finally received weeks later when I got done traveling around the country). NOTE: They had my credit card info saved from this first order. Regarding my Nov 6, 2022 "order" (never placed) I found a product I was considering buying. I added them to the "shopping cart". Then went back to find where to put in the $25 discount code. I entered it in the appropriate box on their site (for promo/discount codes) and hit "enter" key. Instead of applying a discount (I wanted to see if it covered shipping as well), it immediately PLACED AN ORDER. I did NOT hit a "PLACE ORDER" key on their site. I immediately wrote a message to their customer service department, on their website (after their recording indicated there were no customer service reps available on this SUNDAY). The site indicated they would contact me within 72 hours. It has been SIX days, and no one has contacted me; however, I got an em-mail (which went to my SPAM, but I found it), indicating the order shipped on November 9, 2022. I have not received what they call on order and intend to refuse it and return it to the company. I never PLACED an order; merely entered their discount code to see how much $ would come off the total. They used my previously stored credit card info and entered my shopping as an order. It never was!

The company sends you an outrageous amount of coupons a free product codes via email, voicemail, text and mailers. The first time I went to their website to look, I added something to my cart and hit next. Then it asked me for my billing address and payment info, then said "Continue", where I thought it would take me to the billing summary page (including shipping rates, enter discount codes, final total, etc) however, it did not and it displayed a receipt. Then, I submitted a request to contact customer service which I told them the issue that I was not able to apply the coupon so they refunded the abount of the $9.00 item, however, they did not refund the shipping charges (which, had I known the shipping was $10.00 - same cost as the item, I would not have purchased it - in fact, I could have gotten the same item from Amazon for $9.00 flat. So, needless to say, I let it go and ate the charge. Then, I got a bunch more coupons and I decided to check it out again, who doesn't love free items. I convince myself that maybe my phone had just froze and that's why I missed the other screen. However, after adding 2 items to my cart I hit next and it immediately gave me a receipt, this time not even giving me a page to enter my card or shipping address, it just used the info I had provided prior. What if that was a gift and I needed to send it to a different address, or what if I wanted to use a different card? Again, no coupon section. Charged me right away. I believe this company is a scam and I would like to report this company as I do not believe they are following proper guidelines for taking payment on their site. They suck you into making the first purchase and then just charge your card. At this point I'm afraid to even go to their site to submit anymore complaints in fear that anything I do will $$ cost me. Vitality Extracts is the company online