Purple’s earns a 1.7-star rating from 3 reviews, showing that the majority of mattress buyers are dissatisfied with sleep experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Mixed Experience with Purple.com: 90-Day Guarantee, But Long Trial Period and No Returns on Pillowcases
So, I bought this pillow from Purple.com and they said it had a 90 day guarantee. But, they made me try it out for 21 days before I could return it. That's a long time, but I guess they want to make sure you really give it a chance. Anyway, the pillow didn't work for me. It was too firm and hurt my neck. But, the worst part is that I also ordered some pillowcases and they won't take them back after 30 days. That's not cool. I spent $60 on those cases and now I'm stuck with them. I think that's way too much money for pillowcases anyway. Overall, I'm not too happy with my experience with Purple.
Mixed Review of Purple Mattress: Great at First, But Not for Everyone
So, we got ourselves a Purple mattress and it was pretty good at first. It held up nicely and we were pretty happy with it. But, after a while, we started to notice that it was sinking in at the same spot every night. And, it wasn't bouncing back like it used to. As a side sleeper, this was a big problem for me. My sides started to hurt and I couldn't figure out why. Then, I noticed that there was a hard spot on the mattress that was sticking me. It was like a bump or something and it was really uncomfortable.
I definitely wouldn't recommend this mattress for seniors. It's just not comfortable enough for them. But, for younger people, it's not all bad. It's actually kind of fun to sleep on. It's just not for everyone.
Overall, I'd say that the Purple mattress is a decent choice for younger people who are looking for something different. But, if you're a senior or you have any kind of back or joint problems, you might want to look elsewhere. The sinking and the hard spot can really cause some discomfort and pain. So, just be aware of that before you make your purchase.
Disappointing Experience with Purple 2 Mattress: Sagging and Poor Customer Service
I got me a Purple 2 and I gotta say, it was pretty good at first. But then, right after the 100 day trial was up, it started to go downhill. The dang thing started sagging like crazy and now my back and neck are hurting something fierce. I tried to get in touch with the company a bunch of times, but all they said was they'd replace it with the same mattress. Why would I want another one that's just gonna fall apart in 3 months? I kept trying to talk to them and even went to the BBB, but they wouldn't give me a refund or nothing. So now I'm stuck with a mattress that barely lasted 3 months and I paid almost 2 grand for it. Don't even bother with this company, their stuff ain't made to last and they only care about it for a little while.
Purple Complaints 0
However, if you have something to share with the others, you can write a complaint
If you represent Purple, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Is Purple Legit?
Purple earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Purple has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Purple has claimed the domain name for purple.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Purple.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Purple.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a purple.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
We looked up Purple and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Purple.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
About Purple
One of the key features of Purple's products is their ability to conform to the shape of the user's body. This is made possible by the Hyper-Elastic Polymer™ material, which is able to adapt to the user's weight and shape, providing customized support and comfort. This feature is particularly beneficial for people who suffer from back pain or other sleep-related issues, as it helps to alleviate pressure points and promote proper spinal alignment.
Another unique aspect of Purple's products is their ability to promote airflow and temperature regulation. The Hyper-Elastic Polymer™ material is designed to be breathable, which helps to prevent overheating and sweating during the night. This is particularly important for people who live in hot or humid climates, or who tend to sleep hot.
In addition to their innovative sleep products, Purple is also known for their commitment to customer satisfaction. The company offers a 100-night trial period for their mattresses, pillows, and other products, allowing customers to try them out and make sure they are satisfied before committing to a purchase. They also offer a 10-year warranty on their mattresses, ensuring that customers can enjoy their products for years to come.
Overall, Purple is a company that is dedicated to providing innovative sleep solutions that are designed to improve the quality of life for their customers. Their use of Hyper-Elastic Polymer™ technology, combined with their commitment to customer satisfaction, has made them a leader in the sleep industry.
-
Purple Contacts
-
Purple phone numbers+1 (888) 848-0248+1 (888) 848-0248Click up if you have successfully reached Purple by calling +1 (888) 848-0248 phone number 0 0 users reported that they have successfully reached Purple by calling +1 (888) 848-0248 phone number Click down if you have unsuccessfully reached Purple by calling +1 (888) 848-0248 phone number 0 0 users reported that they have UNsuccessfully reached Purple by calling +1 (888) 848-0248 phone number
-
Purple emailsjeff@purple.com94%Confidence score: 94%info@purple.com91%Confidence score: 91%Supportreturns@purple.com87%Confidence score: 87%support@purple.com82%Confidence score: 82%Support
-
Purple social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 30, 2024
Aerotech Gutter Service of St Louis
1 review
Dalco Home Remodeling
1 review
Gutter Helmet of Minnesota
1 review
Screen Builders
1 review
Centron Services, Inc. d.b.a. Rocky Mountain Professional Solutions
6 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!