CB Airlines and Air Travel Qatar Airways Cancelled our boarding pass itinerary denying us our flight home.

Qatar Airways review: Cancelled our boarding pass itinerary denying us our flight home.

TBook of Melbourne, AU

Oct 01, 2023 6:27 am EDT

Verified customer

Featured review

Dear Qatar.

We are a family of three returning back home, final flight of our trip.

On our return from Paris, the boarding pass could not be allocated as your system cancelled our itinerary, desynchronized the booking.

-Boarding staff could not assign us our pass.
-We missed our flight, even though we arrived 3 hours before departure.
-Your customer service denied us entry, they needed to escalate this.
-We payed for our own overnight accommodation.
-We were not trusted and blamed for the incident by your Qatar Service in Doha.
-The Boarding crew had evidence we have completed all itinerary flights.
-We were made to wait and miss 3 more flights.
-We were told to pay 2000-euro dollars each for the next flight.
-We arrived 41 hours later, also had to take extra work leave.
-We were emotionally impacted.
-Your investigation was too slow and unforgiving.
-You allocated a return flight, a long-haul flight that.
-Our original flight QR 40 Paris 29/07/2023 was to take 23.5 hours.
-Your flight for us QR 38 30/07/2023 took us 32 hours.
-We have not received compensation for a lower cost return flight.
-We have not received an apology or further compensation for removing our right to board our original return flight.

A formal complaint to the Aviation Complaints - Airline Customer Advocate will be made if there is no satisfactory compensation for the above points I have raised.
It has been 2 months since we returned.
Qatar Airways has not made any effort to contact us for this appalling treatment.

We were blamed by Doha Customer Service when it was Qatar's error, not ours. We missed our work commitments; my daughters study return caused her problems with her university. We were to be back at work and school the day we returned to Melbourne.

Desired outcome: Appropriate financial compensation. The hotel, cheaper return flight and mental trauma impacted us during this entire period whilst attempting to get a resolution. An apology from Qatar Doha Head Office is also expected.

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Support

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Qatar Airways Tower, P.O. Box 22550, Doha, Qatar

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Nov 13, 2024