CB Airlines and Air Travel Qatar Airways Paid for a seat upgrade and was allocated seat. On boarding was given wrong seat.

Qatar Airways review: Paid for a seat upgrade and was allocated seat. On boarding was given wrong seat.

John Dyball of Perth, AU

Sep 01, 2023 9:46 pm EDT

Featured review

Good morning QATAR,

On August 13th 2023 flying from Doh-Per QR900, A380. I had paid for a seat upgrade for my wife and I as needed extra leg room being 188cm tall in the upstairs economy area.

This was a long 10 hour night flight. I selected and paid for 30D and 30E and received a confirmation email 21/06/23, Booking reference: 5L94HG and was charged $417.40 for upgrade.

Upon boarding the flight my boarding pass had my seat allocated as 31E which put me in a confined seat with passengers either side of me.

My seat was extremely uncomfortable, I was unable to sleep and had to wake up the person next to me when ever I needed to get up which was often due to my cramped legs.

It was not the seat I paid for and my wife and I ended up travelling apart.

I queried it was the cabin crew but they were unable to explain why I had been allocated a different seat.

I request a full refund due to not getting the upgraded seat I paid for and my wife and I in separate rows.

Thankyou,

John Dyball

Desired outcome: I would like a full refund of $417.40 paid for seat upgrade I didn't get, thankyou.

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support@qatarairways.com

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Support

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Qatar Airways Tower, P.O. Box 22550, Doha, Qatar

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Nov 13, 2024