Quality Slate
Reviews and Complaints

I placed my order with Quality Slate Signs on the 10th April and have still not received my product. I have rung several times and usually no one answers the phone. On the rare occasions that the phone has been answered the person on the line has lied to me and said that the sign must have got lost in the post and promised me a refund which has not happened. They have said this twice. I understand this is a line they use with a lot of customers, from reading other online reviews.

We ordered a sign for our village hall for a ceremony to name a room after a prominent villager.
The sign was paid for but after numerous calls, emails and messages, no sign has been forthcoming.
When contact has been made we have been told that the courier company lost it and a new sign had been made and was being dispatched by Royal Mail.
I will now take up the matter with their local trading standards and the media
They are charletons
Gareth is the supposed contact [protected]

I ordered signs in May - which did not arrive for two months (the website promise delivery in 7 days...)

During this time Quality Slate Signs were totally un-contactable and did not respond to any of my correspondence.

When the signs did eventually arrive, only half of the order turned up. I found them in the garden of a neighbour having been thrown over the fence.

I was then promised a refund for half of the signs, which I never received. I have emailed/called/messaged regularly in last few months, but either get an unhelpful response (i.e. we will let you know... / it has been paid...) or am completely ignored or blocked.

Some of the worst customer service I have ever received.

We ordered a house slate sign on 7th May 2017 and paid online. We received an email proof the next day, explaining that it could take 7-10 days before it was dispatched. On 23rd May we received the following email:

'Good Evening

We just received notification from our couriers that unfortunately they have lost your parcel

Please accept our apologies for the delay, i shall get another into immediate remanufacture for you, and aim for despatch by Friday this week, as soon as despatched i shall forward the tracking information to yourself

Once again, we would like to apologise for the service received.

Thanks
Gareth
Quality Slate
House Sign Sales

[protected]@qualityslate.co.uk
[protected].

This was the last we heard. We have tried ringing and emailing and have had no response.
After reading that exactly the same has happened to several other people we realise that we have been conned.

They have two websites both listing the same phone number (phone :
[protected] ), but with a different email address and location:
[protected]@qualityslatesigns.co.uk

Address :
Quality Slate.
29 centenary Court,
Beddau,
Pontypridd,
CF38 2DL.

I ordered a wall plaque from this company, and have not received it, he said i can have my money back, but everytime i email to find out where my refund is, i get no answer, i have emailed him ( gareth) loads of times but nothing, i paid £57.95 which came out of my bank on the 8th march ( nochex) company who took money.myself and my sister have contacted them but nothing, all they do is not reply, i live in france, but my sister is speaking for me, as i am not getting anywhere with them, i looked on line and there has been quite a lot off people in the same situation as me. Please help if you can

No sign - same problems - no emails - phone not answered - "lost by courier" and nothing - 31 days later still nothing . Do not use this company! Have written to nochex (that probably explains the scam as they don't use credit cards or paypal) otherwise my bank will sort it - shall be posting to trading standards and watchdog. they have about 3-4 sites listed at the top of Google beware. One of the guys is called Gareth.

ordered a sign off this website. 3 weeks later got an email saying they had been lost in the post and others would be despatched a week later. I sent emails and made calls trying to find out what was happening, i copied in Trading Standards. Research revealed they go under Prestige Slate, Premier Slate, Luxury slate and have untold complaints. They are con men. Do not use!

I ordered a Quality Slate sign weeks ago and it has not arrived.

The company will not they will not answer emails or phone calls.

The Quality Slate domain name is registered to a Stephen Newth who is at 52 Heol Caradoc, Aberdar, CF44 9BD.

Bespoke Slate House Signs Ltd. | Unit 4 | The Quarry | Pentrebach Road | RCT | CF37 4BW is a fake address and the other domains are registered to Saint Kitts.

The company Nochex is facilitating the payments: https://www.nochex.com and they are profiting from the scammers.

I found this company through google, from initial look the site seemed good. Found what I wanted and purchased through the site. After a week I still had no confirmation on my order.
I called and managed to get hold of someone using 141 and I was promised it will be posted. That was 4 weeks ago, 7 emails and 10 calls with no answers.
Extremely annoyed, especially now I have seen treads after treads of conmen!
If you are reading this DO NOT USE.
In the end I found another company Atlantic Signs www.housesignsonline.co.uk I spoke to them, they answered their phone, great advice. I have ordered from them and the slate is arriving next Wednesday. I recommend using Atlantic signs as you will not get your money back and receive anything from Bespoke.
WHY ISNT THIS BEING REGULATED LIKE EVERYTHING ELSE!

Like many others complaining on this board I have sent a direct bank transfer to this company for a bespoke slate house sign.

Nothing has arrived

I sent £1000

Quality slate signs also link from bespoke house signs web site

Bespokehousesigns.co.uk
Qualityslatesigns.co.uk

I've been fobbed off for weeks - the latest excuse being that the sign has been damaged by the delivery hauliers and he's starting again. I made him aware of all the complaints on line about this company and he said he's aware of them but they only represent 1% of his orders. Seemingly he's been doing this for years and there's a lot of stuff on this board about them.

I'm starting action against him tomorrow.

His name is Gareth and his phone number is [protected]

Total con merchants - don't go near.

So not get stuck in the same situation as me. They have a very good website and design tool - its all a con. My order was placed 26 Nov 15 and I had a confirmation e-mail from WorldPay. Then I had a confirmation e-mail saying a proof was sent. I sent several e-mails as no proof was sent. Proof finally arrived 2nd Dec and was told that sign made and had been dispatched. Then an apology due to technical difficulties that they could not send proof, strange as they said it was made. I now send them an e-mail every day requesting an update. Never get a response. I then decided to contact them through there website to make a new order with a different e-mail address. Success, they are in business at least for taking peoples money. I made out I wanted a number of large signs and approximately 11 e-mails were traded. I thought I would try to find out if they were still trading in case Trading Standards should be involved. Don't deal with them at all stay well clear. Be Warned!