R & L Carriers review: Delivery service

I purchased 4 LG appliances from build.com, the online store for Ferguson Inc. specializing in kitchen and bath fixtures. R & L shippers were responsible for all 4 deliveries. They say to call if you want to make an appointment. I called each time I received an email from build.com; however, not once did they actually call to tell me they were on their way. They left appliances in the driveway of a vacant home, under remodel, even though they guarantee they will leave the item in a safe & secure location. Apparently, they only offer "curbside" service. Since when is the road a "safe and secure" place. I'm surprised they have not been sued. Please contact me if you are looking to file a class action suit. I'm out a couple thousand dollars to a missing appliance right now!

When I told the dispatcher, Scott, that I am a 65 year old female who can't move a 400 lb. refrigerator on a pallet, and I'm caring for my husband who just underwent chemotherapy, he told me that it "sounds like your problem". Really? When I called build.com to complain, my salesperson and my business account manager were not available. The person who took the call told me 2 of the appliances were delivered today. Well, apparently one is missing now. I prepaid for all 4 of these appliances. (I purchased another 12 items, including a dishwasher, microwave, and Jacuzzi spa from build.com. All were pre-paid. I can't stop the order, and they won't stop using this shipping company.) Some of the items have arrived from Estes Trucking. They are the exact opposite of R & L. They call to double-check I received their emails and that the delivery window still works for me. The drivers are polite and walk the extra 10' to put boxes in my garage. DO NOT USE R&L unless you are a contractor with equipment and people to move the deliveries since they only drop "curbside".

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