Ramsey Solutions
Reviews and Complaints

My subscription was set to refill at a rate of 99$. I tried to update my debit card and it wouldn't let me. Gave me an error message. I called in to renew my subscription and was told it would be 129.99 and not 99. It said on my account page it should be 99$. The man, Brandon, laughed at me and hung up on me. I called back and he answered the phone "now what Mr." he was unprofessional.

The advisor and his website suggested a faulty service for timeshare exit. After 2.5 years and $7K paid, there was no exit and no money back guarantee. Integrity was lacking. Almost no communication for 2 years. Now they respond, but it's a different person each time. Still no resolution.

I am locked out of my user account on the Premier Solutions website. They updated their website and now I can't get on. I've contacted their support team, who have been of no help to me. I've tried numerous times to log in, and their site won't let me. It won't even let me reset my password. It keeps giving me a 'something went wrong with your request' error. I'm sick of it! I want something done! I want access to my account that I paid for!

EveryDollar Budget online product and app is no longer accepting my credit union accounts. EveryDollar Budget online product and app is no longer accepting my bank account. I have been getting a refresh try back later screen for about a month now. It worked great the first year. I renewed 10/8 and it worked for a month so I would like 10 months back in refund since It only worked 2 months. I opened a new credit union account and this is also not coming up. Regular banks are working; however credit Unions are no longer coming up and I mainly use credit unions.

Dave R refunded only 70% of our ticket prices for an event that they rescheduled. They stole $1755 from our small business during ***-19. My husband and I bought 2 tickets over the phone for the *** Event in Orlando, *** in May . Because of the pandemic, the event was canceled in May and then rescheduled for July . We cannot attend in July and asked for a refund. They said they would offer a 70% refund or we could go to Dallas for the next one 2021, however, we would have to pay the difference of $1350 for the two of us to go. We feel this is simply taking advantage of the pandemic situation and stealing money from a small business owner.

Refuse to Refund Course Fees paid On 4/30 I signed up for a course called "Financial Coach Master Training" in the amount of $1,620. I only completed one of 14 lessons when I learned of a immediate family member's stage 4 cancer diagnosis, along with other changes of circumstances preventing me from completing the course. I contacted Dave Ramsay, explained my change of circumstances and requested a refund (or even a pro-rata refund for the one lesson). They refused. This is such poor and unethical business practice. There's no possible explanation for them needing to hold on to over $1,600 for me to watch one financial lesson. I am unable to complete this course in the allotted time as we have no idea how long this illness (besides the fact that we are in a pandemic and struggling financially) *** last. I am asking the ComplaintsBoard.com to help me as the Dave Ramsay company is certainly not practicing the Christian principles they preach.

of EveryDollar support contacted me on August 5th in regards to issues. Other attempts to contact him have failed and my issue still exists. I am very disappointed with the customer service of Everydollar. I can only make correspondence over e-mail and even then I am not responded to in a timely manner. I have an issue with my bank account connecting for the premium membership. I have had 2 billing cycles charged to my account and still have not had my issues resolved. I have since sent 2 more messages to customer support, but have not been given a reply. My most recent message was to have my money refunded. Still no reply. This service does not provide phone service support and I am left to send e-mails which do not get returned. The last e-mail I received is printed below and is from August 5th. "Hey ***, I've filed a ticket with our third party that handles bank connections to take a look at this. They work through an email ticketing system, so I check on all of those cases every day. It could take anywhere from 1 day to a month or longer to get this fixed, but issues are typically resolved within a week. I'll add as much time onto your account as needed to make sure you're getting full use out of EveryDollar Plus. We'll take good care of you."

The budgeting product from Ramsey Solutions I subscribed to is now incompatible with my bank, and they refuse to cancel my subscription or issue a refund for unused months. I've used this tool since its launch and upgraded to a premium service years ago. It's meant to sync bank transactions, but after my bank, TFCU, enhanced security with two-factor authentication, syncing stopped. I changed banks, but the issue recurred when they also updated security. I requested a cancellation and refund for June-November. Despite discussions with customer service and management, who claimed system limitations prevent refunds past 90 days and promised future compatibility updates, I feel I've exhausted all options to maintain this service.

Signed up for a course in March . The church sponsoring it decided not to hold the course due to unforeseen circumstances. I emailed in June asking for a refund. I signed up for a course in March . The church sponsoring it decided not to hold the course that was supposed to start in March but said they might start later. Then when gatherings were prohibited due to public health concerns, they decided they would not hold the meetings. When I emailed the organizers in June asking for a refund, I was told I was past the 90-day window of time for cancelling. When I signed up, I had the option of doing the course online or through a church group. My husband and I opted for the church group since we prefer meeting face-to-face over online. I contacted the course provider, Ramsey Solutions, and received a reply from a customer service agent that I should have done my courses online when the church cancelled and they would not refund my money. I think this is extremely insensitive given that these are uncertain times with public health concerns and the company should give an extension to their policy. Or at least, offer the opportunity to stop the countdown of the 1-year membership so that when classes are offered once again, we can participate in the group gathering. I think this is extremely insensitive during this health crisis to not make any allowances on time frames or course delivery methods. Most companies I know have made allowances or altered time frames because of the situation and I cannot believe that this organization doesn't seem to care.