Real Property Management review: Service

Unexplained Rent Increase:

Over the past two years since RPMS took over the property, there has been a substantial increase in rent, amounting to almost $300. This significant rise raises questions about transparency and necessitates an urgent explanation for such a considerable change.

Late Fee Notice and Lack of Clarity:

Recently, I received a $15 late fee notice without any prior mention of this charge in the lease agreement. The lack of clarity on the late fee and its association with a previously uncharged bill is disconcerting and requires immediate clarification.

Transparency Issues on Insurance and Sewer Charges:

There exists a consistent lack of transparency regarding the insurance payment and sewer charges. Despite ongoing payments, I have not received details outlining the coverage included in the insurance payment. Specifics of the sewer charges are undisclosed, hindering my ability to make informed financial decisions.

Maintenance and Repair Delays:

Requests for essential maintenance and repairs have never been addressed, and I have taken it upon myself to complete all necessary maintenance. This lack of responsiveness is unacceptable and affects the quality of living in the property.

Accumulating Fees and Communication Gap:

Seemingly accumulating fees, coupled with a lack of communication on various matters, are creating a considerable atmosphere of financial strain for tenants. Clear and proactive communication is indispensable for fostering a positive tenant-landlord relationship.

Handling of Rent Assistance during COVID-19:

I was charged an additional $150 for assistance in filing for rent assistance during the COVID-19 pandemic, even though I filled out and filed my own paperwork. This discrepancy is both unjust and unacceptable.

Serious Allegations of Fraud:

It has come to my attention that there are serious allegations of fraudulent activities related to housing vouchers during the COVID-19 pandemic. The sewer charge coincided with my approval for housing vouchers, adding to the urgency of seeking clarification on these matters.

The cumulative impact of these issues has created an environment where tenants live in fear of losing their homes and contributes to a highly stressful living situation, along with a lack of trust in the property management services. I urgently request your immediate attention and thorough investigation into these matters.