Recreational Equipment
Reviews and Complaints

As someone who has been a loyal member of REI for close to 30 years, it pains me to say that my recent experience with the company has been extremely disappointing. I purchased a pair of shoes for $150 that fell apart after just three weeks of use. When I reached out to REI for assistance, they not only refused to help but also failed to follow up as promised. This lack of accountability and disregard for customer satisfaction is truly disheartening. It's unfortunate to see a company I once trusted lose touch with its values and neglect its long-standing customers.

REI charged me for stuff I never got. I tried to reach out to them, but they said it was delivered. It wasn't mine and it wasn't delivered. I checked the cameras and didn't see anything being delivered either.

I bought a $350 tent from REI in September. Despite not using it much, it already has a tear. I'm guessing the tear won't get smaller. They told me that since it's been over a year, they won't do anything except sell me a patch to fix the hole, which shouldn't be there in the first place. A purchase this expensive should last longer than 20 months and a few uses. I don't want a refund, but I think they should put the price of the tent towards a new one.

I ordered 3 pairs of Arc'teryx Zeta SL Rain Women's Pants from REI. But when I got them, they were wrong. So I reached out to REI and sent back the whole order. They got it over 3 weeks ago, which is longer than expected, but I still haven't gotten my money back. I've tried many times to sort this out with REI, but they won't fix the issue. They owe me a complete refund! Here are the order details: Order number: #A238583698 Return tracking number:

In da past, I've asked n' got dividend checks fo' reward credits dat I done earned on mah cash back REI mastercard. I called REI last summer fo' advice 'bout REI's decision ta transfer mah cash back U.S. Bank REI mastercard account ta ***. Dey told me dat I could git a statement credit on da new *** cash back credit card fo' da rewards I had earned on mah U.S. Bank cash back credit card afta da transition ta ***. Dey told me dat afta da transfer of da account was complete, I should call REI ta make shizzle dat da reward credits had successfully transferred, n' if dey hadn't, I should request a dividend check. I called REI today, now dat da transition ta *** seems ta be complete, n' dey told me dat mah reward credits had been transferred ta *** up in June, but I could only git in store credit fo' da rewards, n' a statement credit wasn't possible. I used ta shop at REI stores when I lived near dem, but I no longer live close ta one. As a result, shoppin' at REI ain't convenient no mo', n' I ain't got no desire fo' in store credit. Cuz of da wrong info I got from REI last summer, I'm askin' dat REI send me a check, or give me a credit card statement credit, up in da amount of da rewards dat I done earned on mah REI credit card. In exchange, I'd agree ta delete da rewards on mah credit card up in dat amount.