Red Pocket Mobile
Reviews and Complaints

I have two lines for over two years. Sure problems have come up but all resolved in a timely fashion. Customer is the best out there.

i have accidently refill the wrong line and when i looked up how to get a refund and that is very upsetting that they don't want to return my money for a line that i can't use.

Customer service: Philippines AT&T Network: H+ max speed, way under LTE! Mailed me a bad sim card and had to mail a 2nd one. Their own website doesn't work well. They don't have a good data setup with AT&T. I'm moving over to Cricket.

They offer low priced phone plans which is nice. However I ordered a phone through them as an offer because of the 3g shut down, the phone they sent me didn't work with the 3g shut down and they never responded to my request to return the phone. They later charged me full price for the phone that didn't work instead of honoring their promotional price. So I ended up with a useless 3 year old refurbished phone that didn't work and still had to buy a phone that would work with the 3 g shut down. I ended up buying directly from Samsung and had to take a loss on the phone I bought from Red Pocket.

Due to the 3G shut down, my mobile number also got impacted i.e., "No Service" since Monday 2/28. I have been struggling to get back my mobile connection since now, 1) getting support was highly difficult, 2) if connected to support after 1 hr waiting, whomever connected was not polite, no clear/direct answer, long hold on the call and abruptly disconnected at 10 - 15 min (except one time).Till now, Red Pocket could not able to figure out why my service was not working, so I gave up and I have lost my number which was holding for more than 10 years. Red Pocket does not have a capable resource/person to handle it?. Very poor company.

Exactly what John S said (11/30/2020) I just spent about an hour on chat with Red Pocket with them telling me they cannot share my call / consumption details with me because that info is confidential. Come on... The only reason I requested the data is bc they said I somehow consumed over 1000m of calls. Absolutely not possible as I've only been in the country a couple weeks and only using wifi. They also say I've consumed my data and so they are asking me to buy more of each. That's when I contacted customer "support" and got the run around about not sharing with me my information. And yeah - I was expected to know my sim and imei. The quality of the network coverage and call quality is quite good - I am in upper midwest on an iphone - but I have very serious doubts about a biz that is pay as you go and your data disappears and they will not provide consumption information. I'd think the FCC and or CPA would have opinions about that.

Charges customers voice 'minutes' for calls made over Wi-Fi calling. This policy is contrary to almost 90% of the industry and I believe is designed to make you exhaust your minutes on their cheaper plans and have to add minutes or upgrade to a more profitable plan. When pressed for a reason why they charge customer's voice minutes - they could not come up with an explanation other than to apologize. Secondly, they do not provide customers with any usage data or monthly statement other than a reoccurring charge unless you specifically contact their support department and request one for a specific period of time. You then must provide them with SIM# and IMEI which most customers do not know. After exchanging several e-mails, you eventually get a spreadsheet attached to an email that is not formatted in an easy to understand format. If you have more than 1 line, the only way to combine accounts into a 'family' account is to go unlimited. Converting multiple standalone lines into 1 family account changes the account type and potentially increases the cost of the plans, not decrease them. Other than that - they allow customers with multiple lines to mix-n-match carriers (GSM & CDMA) and their portal makes it easy to see all your lines, when they will cycle, and how much data or voice minutes are left.

Just switched over to Red Pocket yesterday. Excellent customer service. Signal and data is just fine. So far, so good.

Very satisfied for the past 2 years! Can't beat $20 a month! We had 2 Samsung Galaxy S7 on Red Pocket AT&T, and now have 1 Galaxy S9 (RP AT&T) and 1 Pixel 3a (RP Verizon). When we change phones or plans, usually takes 1 or 2 chats or calls with customer service to get everything working properly, but well worth it for the great prices. We twice had the 1-year service unlimited talk, text, and data (5GB then slower) for $240 prepaid (Find it on eBay). We never used even 2 GB, so we recently changed to unlimited talk, text, and data (3GB then slower) for $19 a month. Other plans are available. No refunds, so I would recommend going with a monthly plan to ensure you like it and it works for you.

This company charged me three times for a 1 year plan in a very short period of time without notice me because I selected autopay. The plan is 1 year/$99. Clearly I don't want to prepay for three year in advance.

I brought annual plan from Ebay (https://www.ebay.com/itm/13***2?var=4***37), but was never able to activate and get cellular signal. Contacted customer support multiple times, spent hours doing same debugging steps with different agent but no one was able to resolve the issue. E-bay Order number 13-***-98170 Phone Number - 405 *** Can you please get me a replacement or refund for this order?

I purchased SIM card for 12 months of cellphone+data service for $90.93 tax included on ebay on Dec 1 2021. Order number is 16-***-62299. I tried to activate it, but wasn't able to. I talked to online support, and was told the SIM expired. There's no mention of any dates on the order form anywhere other than "Return window closed on Jan 7, 2022". I'm not trying to return, only trying to activate. Please refund or activate!

Hello, I have ordered a yearly plan with order number E4 and iPhone 13 having order number E7 on May 30, 2022. I received my sim card on June 3 but I haven't received my iphone 13. I tried to contact there customer service but they are crap. There customer service is not available at all, i was on hold for 4 hours, even after when I was contacted with one of there representative she was not helpful at all and after 1-2 minute chat she just hung up on me. I want a complete refund on my both of the orders, I am not interested anymore in joining Redpocket. Thanks