Red Roof Inn review: 3rd floor stairwell slip and fall

I have resided at HomeTowne Fresno West for over 9 years now. On 06/19/2023 at 7:20am, I walked in the 3rd floor stairwell to go pay my rent, when I slipped in something at the top of the stairs, my foot came out from under me and as I was falling, I tried catching myself with my right hand, bent back my right hand to my forearm and injured my wrist and thumb as I landed on my back, which knocked the wind out of me. As I was trying to get up I realized my wrist was injured which caused me pain. I managed to walk down 2 flights of stairs got to the office and I told Maggie what had happened, then I told her I felt sick and felt like I was going to pass out, it was also hard for me to breathe. I had to lay on the floor as she called for an ambulance. I've had multiple x-rays, an MRI, seen an orthopedic doctor which tells me I had a fracture in my hand and I have torn tendons, so now I need surgery. I emailed corporate a made a claim regarding this incident and I've been told it was reported to the hotels insurance and that they would contact me. It's now been over 2 months and I haven't heard anything and the people in the office say they don't know anything or haven't heard anything. I need help paying my rent. I am completely unable to use my right hand. It's a struggle to even get dressed. My complaint is why hasn't anyone contacted me, I need help. I have proof of my injury and ambulance ride to the ER. I also have proof of how the stairwell and balcony aren't cleaned regularly. There's always food and puddles of liquid or water on the ground and no signs were posted.

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