Regions Financial
Reviews and Complaints

My wife and I entered branch location mcghee road and Carter hill of Montgomery, AL 36111 on or about 07/30/2018 to cash a trust secured check from our attorney upon waiting in the bank with the representative approximately 30-45 minutes we were told that they could not cash our check for whatever reason not at all we had to go back to wells fargo cause they can not cash our check. Which we had proof of a validation. I've tried to get this incident out of my mind but it's very sensitive I feel my wife and I experienced racism in such a raw rude and very disrespectful form! I pray don'tdone heed to my words and look into this situation and meditate this.!? I'm asking for understanding as to why?

I will be closing my account with Regions Bank. I was treated with poor customer service at the branch on Richmond rd. in Texarkana, Tx today, 06/26/18. I was sitting in the lobby waiting on someone to help me. The so called "boss" was in and out of her office. A white woman came in and she didn't have to wait. I had to wait until the Black officer finished with a customer. Then to top it all off--he didn't know what he was doing and I give his customer service skills a 4--with 10 being the highest.
I was trying to open a small estate account. I had been to the branch in Eldorado, Ark and given them all of the documents that they ask for. It was approved by a supervisor there and the girl said that all I needed now was a tax ID number. I got the tax id number and went to the branch in Texarkana. Anthony called Rae in Eldorado and she told him that it was ok to open the account if I had my tax id number. He still wouldn't open it.

To whom it may concern:
I reported a fraudulant charge by phone on 5/29/2018 that was still in a pending status for the amount of $276.90 that occurred in Sylicaga, Tennessee at a CHEVRON station. I live in Montgomery, AL and have evidence I used my debit card in Montgomery, AL. I reported card lost/stolen the same day. I reported the incident at our local bank in the same week.

I have since received a letter stating based on their "investigation" they have decided not to credit my account. I want to see records of this investigation and understanding of why my account is not protected and credited.
I would appreciate if some one would contact me immediately regarding this matter.
Thank you,
Mary GAllup
[protected]

Received a check from a Regions customer, and went to local branch to cash it. They do not display ANY fee list, but charged me $2.00 to cash the check. When I made a comment about how silly it is to charge someone to cash a check, instead of perhaps deducting it from the depositor's account at worst, I was given the cold shoulder treatment by the teller. The branch manager was no help either, he had a very rude and condescending attitude, and showed me the door.

I'd like my fee refunded, an apology on letterhead, and to see this [censored] manager fired. There is NO REASON for such horrible service.

Back on April 20th, I noticed that my account was overdrawn and in the negative, so I paid money to get back into the positive. I transferred money from my savings of $300.00 to get back in the positive. What ended up happening is an electronic payment posted the same day I brought my account back in the positive instead of midnight, and for some reason, my account was overdrawn again, and I had no clue. I had seven fees, and I feel as though all of them should have been waived and they were not. I am in the midst of looking for another bank because I was helped but not entirely accommodated for the full issue. I would like those other four fees placed back into my account.

I have been a customer for over 20 years and have had hundreds of thousands dollars in your bank but I do not like how I am being treated and I am considering closing my account.

After last Xmas, I complained about fraudulent charges on my account. The transactions occurred in GA on 12/24 while my family and I were in Birmingham preparing for the holidays. THERE IS NO WAY I CAN BE IN AL & GA AT THE SAME TIME! The claim was denied because they said the chip & pin were used. These are in no way 100% secure and I refuse to pay for fraudulent charges.

I contested these changes at Regions on Morgan road with Zack & Krysti, I was very disappointed that they would not return my phone calls or update me on my situation. Therefore, I contacted the branch manager's boss about the charges and the treatment I have received. Also, I had order some product for $500 on 1/24/18 that I have not received to this date. I went into the same branch about it and weeks later I found out they never put the complaint in. It took the branch manager's boss to finally get it submitted about 3 weeks ago. However, I was told it would take 7-10 business days but I have not heard anything but all of a sudden my debit card has stopped working a week ago. I figure they have cancelled the card but I have not been notified which is very unprofessional. Regions say they are a relationship banker but I beg the differ. I would appreciate a phone call on what is going on before I make complaints to the bank's regulatory body.
Thank you!

Today, I went into Regions like I normally do after getting paid. This time a banker was talking to her co Worker. I specifically said, I want to deposit this amount, and I want a hundred dollars back. She was busy running her mouth to her co Worker. She deposited my whole check. I'm very disappointed and looking to bank somewhere else. I think bankers should be paying attention to this customers because if she was then I would have been properly served.

Regions Broadway West Memphis AR.

Most mornings this branch is not opened up on time. They open up as late as 8.35 on some mornings. Today they opened at 8.32. It was almost 8.42 before they took the first person in line because they were still counting their register.

This is ridiculous.

I am a long time regions customer since 2004 and the more this tardy service goes on, I am inclined to switch banks.

I recently opened a checking account with Regions bank... I thought it was totally safe to put in my visa number to have a free account with an online company... This company turned out to be a shady overseas company that charged my account 5 times on 5 different days using different company names for each transaction... When I noticed these charges, I first called the company's customer service several times and got hung up on and was given the run around and told they would call me back and never did...
I received even worse customer service with Regions who is supposed to be protecting me from fraud... This money was for my first rent payment on a brand new lease that I have still yet to pay... I explained that to customer service... And was told the process could take up to 10 business days just to get my own money back that was stolen from me... Then the initial agent put in the wrong type of claim and my claim was denied with a factory based letter saying they saw nothing wrong with the charges... I never gave this company permission to charge my account even once, never received any merchandise, or even made a purchase with them...
After waiting the 10 business days I received a denial letter from Regions... When I called them back that same day, I was told the wrong kind of claim was put in... And it needed to be a fraud claim... I explained over and over that I was stolen from and needed my funds ($750) to make my rent payment... I have a family that is counting on me... I was told once again that they had to put in a another claim and it would take another 1-5 business days... And to fill out some papers and send them back. When I received the papers, the amounts were all wrong which I corrected and initialed and sent back to them...5 days later... Today I received another factory type of letter back from Regions saying they saw nothing wrong with the charge or charges on my account and only listed 1 of the 5 charges from this company that used several company names when charging my card fraudulently... Every time I've called customer service, I've been put on numerous long holds, transferred back to automative systems... And no one seems professional or care about what I'm talking about... This is the worst customer service experience I have ever with any company! This is my hard earned money that I need to take care of my family that was blatantly stolen from me. And that shady overseas company is laughing while my bank that is supposed to protect my funds will not do anything about it... Any other bank would have credited my account a long time ago and easily found the fraud committed on my account. I need to know what recourse I have from here... Please someone help me...

Manager Carlos M Paez in the brand of Miami Beach location zip 33140, was super improfessional in handle my problem with statements not been delivery to my Address.
Super rude and left me alone to wait for more than 40 minutes for him to have his coffee when I complain he refuse to see me to leave wait for another employee to see my issue with my account.
Very disappoint with the way the manager" represent the brand.

On sunday I only had $10 available in my account (I had 2 pending charges leaving me with only $10) when I accidently made an amazon purchase of 69.95 for (Knives of all things). I cancelled the order but it was still pending on my account. The order placement and cancellation all happened on the same day not more than an hour apart.

On monday I received a 72$ overdraft fee (For the 2 pending charges). The amazon purchase was still pending. I called the bank and they stated that they overdarfted because of the pending charge! And once the charge "fell off" call and speak with someone in the solution team for a refund.

I expressed in loud tones my frustration with how in the world I can be charged overdraft fees due to a purchase that hasn't happened (Posted) yet.

I called back friday for a refund and was told the same thing. I can't get a refund courtesy because the pending charge (Which I made and cancelled) was pending and thats not their fault.

Again, I expressed in loud tones my frustration with how in the world I can be charged overdraft fees due to a purchase that hasn't happened (Posted) yet.
And that I was not asking for a courtesy refund because I dont need to be forgiven for anything I just want my money back. He started saying I was too angry to understand and I was putting words in his mouth. Which pissed me off. Yes I was wrong for speaking loudly but I never swore which im sure he wished I wouldve so he could hang up on me.

I will be making an offical complaint with the bank and closing my account. No one will ever be able to make me understand how a pending charge can overdraft your account. An account should not be overdrawn until a charge posts and overdrafts it. Full stop

I was charged excessive fees after being told by a customer service representative that I will only be charged $215. When my payroll check was deposited, Regions charged me $493.50. I called customer service and spoke with a guy named Roger who was very nice. I asked to speak with a supervisor and was placed on another hold. She came on the line and was very rude, unprofessional, combative, and downright argumentative. She ended the call when I asked to speak with someone else but not before telling me that I cannot speak with somebody else unless I wanted to call back after 8am central time. Mind you it was around 8:30 eastern time. I calles back in and was told that a complaint was made againt Roger so they can locate this manager lady. The representative was nice but told me because my account was not that old and they already gave me a one-time courtesy by removing fees before. I explained to her that those fees were because a merchant (MetroPCS) double charged me and I was not supposed to receive any fees because the money was in my account. She and her supervisor both told me that there was nothing that could be done and no other department that I could speak with. I think it is ridiculous for Regions to charge my account $493.50 when I was told I will only be charged $215. I want my money back and I am not going to bank with them anymore. I depend on my checks to get me by and they charged me more than half of my direct deposit and were very unwilling to overturn this when I was told $215. I just want to speak with somebody that can assist me.

I was in your bank in Orange City Florida today trying to find out for my niece if she ever received her money from my parents estate since I was executor of there Will and she couldn't remember if she received a check. After about an hour I left with no information. In there system they should have all the information they need and I even brought all the information they would need and still left with nothing. I was told she needed to go to a branch near her which there isn't one in her state so I was told she needed to go to another state. Really come on. This girl needs money so for her to drive to another state you can't be serious. Regions had a hard time reaching her at one point because she lived in Japan for four years because her husband was stationed out there, now she's back in the states and she could use the money. We're not talking about a lot of money and I was the executer of there Will what's the problem. I was willing to step back give the Bank her phone number and let them work it out. But have her go to another state so they can see her in person. I know there's other ways because I was out of state and I had no problems. They need to make this wright. As I said they should have all the information they need.

I am Joshlyn Ford. I feel as if regions was discriminating in approving me a credit card. I have been a loyal customer for 10+ years and have never had an overdraft and I have a steady income being deposited into my acct every week. I have had a serviced loan and no delinquent acct are on my credit report. My credit report only have student loans from 2007. It's sad you can't even build your credit with a bank you have been loyal to for years. I have never had a credit card and this would have been my first because I am on school and need the money for school supplies. They didn't even offer me a $250 limited or anything. My friend bank gave her a credit card and her credit is worst than mine. If I don't get a response I understand my value to this company.

I received a letter in the mail a few weeks ago asking if I could come in and provide my ID, social security card, and a utility bill. I went in and showed him my ID, told him my social since I couldn't find my card in my wallet, and told him I didn't have a utility bill because I lived with my parents. He says ok, has me sign a piece of paper and says if there are any issues he would call me.He never called. A few weeks later my card is being declined so I go in and they can't figure out why except for someone put it on hold. He says he needs my ID, social security number, and a utility bill and they would remove the hold. Again I tell him I live with my parents and don't have a utility bill, and that I had lost my social security card. He calls his boss and they said to bring in a bill from my parents. So I go back the next day with a utility bill from my parents and he asks for my social security card, which I tell him AGAIN that I had lost and had to order another. He calls his boss and they say they can't remove the hold until I have my physical security card. He said it shouldn't take a few days to get. By now I haven't had access to my card for a week and I was running out of cash. I called the woman's number who had helped me open my account in the first place. She was busy so someone said they would tell her to call me back. She didn't. I went the the Social Security Office the next day and applied for a new one. The woman says 1-2 weeks. I can't wait that long befor using MY money. So I call the woman again, Amanda, and she picks up and says she never revived a message asking me to call her. I try and get her to see if she can try and fix the problem. She says she will call me back that day ( Friday) after she looked for information on why my account was on hold. 3 hours later no call. So I call her back and she says she was still waiting on a response. By then it was 4:30 and the bank closed in an hour so I decided that I would go up there and they would either fix the problem then or I would close my account. I drive the 30 minutes it takes me to get there through traffic and when I get there she comes up to me and says she couldn't do anything with out my social or if the paper the Social Security Office gave me saying I applied for a new card had my social security number on it, which why the hell would it. I tell her it didn't and it didn't matter because I didn't have it with me. So I tell her I'm out of money and I needed to close my account if they weren't going to fix the problem. She said I couldn't do that either without my card. So I'm pissed and I leave and when I'm about to pull into my house she calls me back, like 15 minutes befor they close and tells me to come back, they could close my accounts. With the way traffic was coming there, it was pretty much impossible to get there befor 5:30 so I just hung up the phone. I was to pissed to talk to her. So now I have no money. There is no reason my card should be on hold and to go this long without my card and only getting paid every 2 weeks is rediculous.

Regions Bank took 276.00 out of my account to cover an overdraft fee the money I had on a prepaid regions card my carnote came out of my regular account I was not given notice that this was going to happen when I called them they had an oh well type of attitude and sent a letter to me after they took my money out of the prepaid account will not be banking with them again.

Regions bank
Viking dr.
Bossier, louisiana

. 3 days ago on 7/28/17
. I tryed to cash my payroll for over 7000.$ and have a saving acct. Firstly the teller made me repeat my social 4 times, then slipped a deposit to me not sayng anything . Mever looked at me nor greeted me. I asked whats this for she says ss# ok. Then she types with one finger slowly. I then handed check n my driver lisence to another teller . I inquired. Says we have a process. I said i never had any sort of dealing like this. She acnowledged endorser and i asked her to call n verify with that company.she walks off. Ignoring me . I ask other teller whats going on? She coms back n tells me again procedure. I asked for my check n id. Back so i can just get my contractor to pay cash. A large man enters from side office takes check n i.d . I ask if they going to cash it or not. He said process. I ask for my property back so i can leave cus its taking too long nobodys doing anything to cash it. He said they have a process. I was already uncomfortable and wanted to leave as i stated verbally. He behaved defensive he kept looking at me hatefully and tapping on my check with my i.d. I felt embarrased from the process. Never had this happen. He was talking to me condensending . I finally asked again are you going to cash it or just stand there? I slammed my hand on the counter under duress from being fourced against my judgement.stated give me my check and i.d. Right now. He rapidly approached me and stuck his big hand right in my face his 2 fingers shaped like a gun and screams at me agressivly waving an shaking up n down widly in my face that i dont get to tell them how to do their job. I was absalutly hysterical and horrified at this threat. I was afraid from past abuse as a younger person in foster care. I backed up and say i juat wanted to leave and dont know whats wrong . That his behavior is mean n didnt have to be so intimidating was no reason .he refused to return my property. I was so upset and humiliated. I was hysterical from fright pure shock and confusion. He said teller to call cops. I went outside waited with my employees it was so hot. My husband went in attempting resolution. I called tge endorser informing him. He said the bank was calling him .the cops show up my contractor shows up my husband comes out empty handed. My employees, husband and i are wrongfully inquisitioned and detained for lenghty time. I try to explain . But am told by police lifes not fair deal with it and asked why did he act like that and the large tall man rapidly came outside twords me i hurridly ejected away while stating keep him away i dont want him anywhere by me. Nononono. The officer called me a drama queen i was shaking and the verge of cryng . I asked them twice if tgey viewed video. They said no. I felt so humiliated and terrorized. I stted several times how embarrased i was and couldnt understand why or what reason this was necessary. My employees were hot as i and . Embareased. My endorser came out of bank and another banker named john hands me a casheirs cjheck . States its my account ballance my account is closed now and top it all im informed i habve been banned. I was so upset i anoyingly state im going to sue . The cop s make us leave . The teller large man did not give me my check nor drivers lisence bck . I told the cops i want to press xharges for theft and intimidation. They laugh and say thats not illegal and hiw i should be happy im not going to jail. Well that was traumatic. I cant sleep am stressed and . Passed out today from exaustion . Ive almost constantly been researching my rights constitutional and federal. Ive been writing my resources and have made contact with an attorney for civil tort. Ive suffered dmy good name irreputibley damaged. Financial loss for my business, one of my employees quit angrilly. My contractor wasnt happy. My husband relayed his event.he was directed to sit n wait . The large teller rudly asked the ladie tellers how much i had in my account loudly in front of customers and they verbally replyed balance. He asked them how many deposits have i made they verbally tanswet in front of customers . As i understand much more of the repricutions this is violating my right to privacy. Its not made public .its a felony acording to department of justice and the computer was used to pull up my datta that also is a seperate crime accordinfg to the FBI. Ive contacted several high officials at the SEC. And filed a report with regions. I demanded compensation for my aggrivation and an explanation.i enformed of my intent to file suite. Well what? My nap was a night mare . I had a mild sezure and my back hurts. I finally ate . I am currintly persuing the forms from clerk of court to sue and whatever else. I may nit be able to open another account from whatever reason they noted for account closure. This is insaine. How the cops deny me protection dissalow my requested charges from his crime? Thank you for reading.

My name is sherrie watkins and i had just sent a complaint to you online about my $5.00 dollars missing from my account as well as my share holder proceeds that i need to locate.

I am sorry i forgot to give you my name and i am needing to add that to the previous complaint.

Also i have been asked to not come into the banks due to a man not wanting to do the dispute i asked for on the $5.00.

I have a direct deposit for ssa ( that is what i started the account for as well as any direct deposit i can get for entertainment from the past . I am hoping to resolve this issue with you and still have my active account . Please understand my problem today and assist me with the issues, please
Sherrie Watkins
i have a PO Box 65
Nashville Tn [protected]
i am concerned about the money from share holder as i am informed it has been several years the investment was made for myself.

Branch Mgr placed a hold on an insurance check and refused to release even after the company reached out to her personally to try and resolve. So to start at the beginning we took our car to a local mechanic shop who made a mistake and blew our motor.We spent 3 weeks walking to and from until the insurance company processed the claim and issued a check.Now the bank took a bad dream and turned it into a worse nightmare.Corporate stated that it was up to the branch Mgr to release at there discretion and she will not release it.

My company has been a loyal Regions Bank customer for the last 20 years.
The branch I had been doing business with closed and my account was moved to a downtown branch in Miami. My new" banker" never even bothered to call me to let me know she was handling the account.
On June 4th I walked into my office and checked the bank only to find out the account had "0" balance. After 1 hour on the phone with Regions I was directed to see Lady Diaz at the Southeast 1st Street branch in Miami who told me she had closed both accounts for" non-compliance". She had sent emails requesting vendors and customers info to my boss but never to me whose email address and telephone numbers were on the profile.
Not one phone call to me, not one letter to the company's address, not one email to me, not even a courtesy call advising us of the account closings.
The nightmare this young, untrained, unprofessional Lady Diaz has created is beyond words.
Today I had to be on the phone with Regions for over an hour since I have no access to my bank info since the account was closed, to be able to finally speak to Ms Dias and request a statement of account from the statement closing date to the day she closed my account just to be able to see what she had done. She was able to send me an email with that information to the email on file, the one she had not used ever before.
Anniee Gimenez
Coastal Recycling
[protected]