Regions Financial
Reviews and Complaints

I have been with your company for 15 years. I am going to close down the account specifically because of my experience today. I have been sitting on hold with various departs for over an hour. This is my valued work time, and I need this problem to be solved prior to a national holiday set to happen on the next business day. You guys blocked my card, for whatever reason. I have tried a number of days to call in to the fraud department. Specifically, I have tried for most of my morning to address this again. I will sit on hold for 15 mins and then the call will just end. I call other departments and they transfer to the same place where the same thing occurs. One person who transferred me said "oh, im sorry. That problem is solved with a click" then I lost the connection. Im even more infuriated that something so "simple" to solve has taken nearly my entire work morning to try to do so. I have gone through great strides to continue to be a part of your bank for as many years I have been. I feel no gratitude for that today. If you Fraud department is so consumed, hire more people or address the amt of fraud capabilities. This has happened in the past and the exact same outcome happened then as it is now. Why should I continue this relationship further?

Ian an Eagle in bookkeeping, I have been with Regions Bank for 3 years now. But I find very strange and unusual activity going on within the ranks of accounts. But multiple times My bank account has come up depleted.Every transaction I did, was recorded. But somehow my bank account is still being depleted. I think that this kind of activity, needs to be investigated. Hopefully not a another Wells Fargo deal.

Loan # 0896776493
I am a long time RF customer. I have even owned some RF stock(no longer). I live in Wilmington N.C. and had some damage during the hurricane in the fall. When the insurance company finally sent the insurance check, it was co-issued to me and RF. After some time, RF sent me a letter with the "requirements" for them to release funds.

Fortunately, I had the resources to start repairs on my house well before the insurance claim was even settled. By the time I got the list of "requirements", most of the repairs had been done.

During my various conversations with your representatives I feel like I have never been listened to. I feel like I am talking to someone who is just filling out a form. I made another call today, and was told "we just got the information last week and will be processing it. The prior week, I was told to fax two documents in and the check would be issued in a couple of days.

I have just a few years left on my mortgage. The loan to value ratio on my home is quite low. I have an 800+ credit score. I suppose you delay paying these funds because you can profit by doing so. I feel for the people who do not have the resources I do and must deal with a bank that lacks a customer service direction.

I received and email saying Thank you for signing up for Zelle. I have no idea who Zelle is but they let someone sign up using my name and add their own name to the Zelle account they just opened. They then had Zelle send them a check for $160 and they then cashed it. I did report it but Regions still refuses to credit my account back. This bank is clearly out of line and I was clearly frauded! Is Regions the one frauding everyone for money? Nobody else has my info. I just received another check that Zelle sent out in my name to someone black who lives in Chicago. I dont even know anyone in Chicago or anyone whose black! Regions is the worst bank ever and if you have an account their dont trust regions and hide your money in a wall. I think its Regions who ripped me off to begin with! I have never even written a check and I'm left handed and its clearly not even close to my signature! Up your [censored] regions!

My name is Joseph Jimmerson. My wife and I opened savings account for my son 5-6 years ago. We were unaware that there was a maximum number of withdrawals on the account, ending in 6472, each month. We are now aware. Moving forward this will not be a problem. This may be in the paperwork we signed but we were not aware. I called customer service and spoke with supervisor named Jarvis. My 6 year old son was given an excessive withdraw fee of $14.8 on 5/31 and $3 on 3/29. Jarvis informed me that he could refund the $14.8 but could not refund the $3 for 3/29. Something about only one courtesy per year. I informed Mr. Jarvis that we were unware of this rule and I did not believe my 6 year old son should lose $3. This is a small amount but this is about the principle of the matter. I have been a loyal regions customer my entire adulthood. 3 mortgages, care loan, 3 checking accounts, and multiple savings accounts. Hate for $3 to come between our relationship but I'm very frustrated with Regions right now and am strongly considering transferring all of my business to another bank. If this is the way Regions operates you can count me out.

I dont appreciate regions bank holding my funds that has future pending dates just to charge me overdraft fees on smaller amounts. Its ridiculous. They were sued before for doing the same thing now they are doing it again. This is the second time this has been done. I will be leaving this bank. I will let as many people know that will listen about this. That's stealing. Debit means take my money out at the time not hold anything. Credit means " pending" charge. Holding means it's my money and not theirs to hold. I will be filing another complaint with the better business bureau. This makes no sense at all. See pic below. Explain this to me!

I have been a loyal customer with regions for numerous of years. In January of this year I was scammed out of $3, 000 by a person name Ryan, who promised to deposit $8, 000 in my account if I sent him $3, 000. I lost everything and had to pay the Regions the money back. My name was forged on the back of a fraudulent check. I was told I would never be able to open an account with Regions again even tho this was beyond my control and I paid the bank all the money back. I reporited the fraudulent scam and alert the bank less than 24 hours. I don't what was deemed appropriate within a timely manner, I went into my local branch to reopen another account and was told I would never be able to open an account again with Regions. I have attempted to resolved to on a local level but this only resulted to a dead end. I have reached out corporate by email and no one has contacted me. Can someone please contact me ASAP at [protected] Mr.Mckinney. I have been a local customer and I want to open a checking and saving account with Regions.

Just because I am out of America for awhile Regions Bank Starts locking me out of my online banking access, I can't see what bills need to be paid and can't see where my money is going, this is crap. My Social security payments have been blocked by Regions Bank to where they are sent back to SSI I am still owed many thousands od dollars from Regions blocking deposits. How am I suppose to pay my bills if I can't see who I owe and when I owe?

I have had multiple transactions come off my account that have NOT been me. I have had my card replaced and it has happened again, this time whipping out my ENTIRE PAY CHECK. I have filed complaints and have NEVER received a refund on the money. At this point I am completely fed up and will be changing banks. I WANT MY MONEY BACK. This is the worst banking experience I've ever had. My family has also had these issues with regions.

The trust is allowing someone to live in the house that is not settled on yet. The trust is paying all there household bills. We have not seen any rent money. They have been living in the house for 2 months. This trust was set up with an 85 year old man. The idea of a trust is to be fair to all the children. He has been deceased for one year and five months. The guy in charge of the trust told them they could move in. I would like to see some rent money.

My father in law has been gone for over a year. Trust still not settled. The trust guy told them they could move into the house. They have been living in the house for over a month. The trust is paying all there house expenses ( electric, Lp tank etc.) The guy living in the house told us he is turning up the heat because the trust is paying for it.. I think we should get some rent from him .

Customer Receipt#PD09-17-2014 @ 10:59 A#97 LA4056#12DA **7735 Cash Deposit Records financial letters annually end of Years Regions Branch Banking financial Corporation corruption fraud regulatory Implementation theft Alert that It is important that AES filers correct Fatal Errors as soon as they are received in order to comply with the Foreign Trade Regulations. These errors must be corrected prior to export for shipments filed predeparture and as soon as possible for shipments filed postdeparture but not later than five calendar days after departure. For further information or questions, contact the U.S. Census Bureau's Data Collection Branch. My and Our Family life Team Tree Branch Jefferson financial false advertising public records withholding settlements civil rights accommodations claims filed verification of local civil rights forwarded to District 8 Hearing office Amoco Building 1340 poydras street, New Orleans, Louisiana 70112 official Business end of year Annual Retirement Registration Corrections of fake public records holding retirement Permanent workers compensation unemployment claims update now of fraud identities thefts local civil rights accommodations lawsuit verification filed by Isaac Williams Jr. And Trina Daniels Williams 5013 Antioch St. Marrero, Louisiana 70072 Alert louisiana workforce commission enitity by Louisiana labor general employment placement unemployment claims Registration Forwarded to the department of workforce connections 1900 Lafayette Street suite 1&2 Gretna, Louisiana 70053 Attach to District 8 Hearing office Amoco Building 1440 poydras st. New Orleans, Louisiana 70112 Fraud federal bureau risk management claims forwarded to Louisiana work force commission Jefferson Financial Credit 15 Day Reminder: Isaac Williams Jr. And Trina Daniels Williams 5013 Antioch St. Marrero, Louisiana 70072 need more information about 1099 available credit limits Hold by stage stores and comminity Banks Alerts Forwarded complaint To CFPB investigates Fraud thefts mail and Retirement funding fraud now by Willie Thomas Noel apart of Mark Spears selective Group to contact falsified Google support Yearly Annual correction identities local civil rights verification purchase from lawarence Lee Husband to Seller Eloner Brown Lee and Daughter Cynthia Brown Lee sold 5013 Antioch St. Marrero, Louisiana 70072 to Isaac Williams Jr. and Trina Daniels Williams on 10/09/2015 google maps Home location on block emails and IPhone belong to Homeowners Isaac Williams Jr. married to Trina Daniels Williams 5013 Antioch St. Marrero, 70072 Retirement funding fraud now by Willie Thomas Noel apart of Mark Spears Group selective contact falsified Google support Yearly Annual returns withholding correction of identities local civil rights verification lawsuit accommodations filed that Home purchase from lawarence Lee Husband to Seller Eloner Brown Lee and Daughter Cynthia Brown Lee sold 5013 Antioch St. Marrero, Louisiana 70072 to Isaac Williams Jr. and Trina Daniels Williams on 10/09/2015 google maps Home location on block emails and IPhone belong to Homeowners Isaac Williams Jr. married to Trina Daniels Williams 5013 Antioch St. Marrero, Louisiana 70072 docusign email addresses [protected]@gmail.com and [protected]@yahoo.com IPHONE Boost mobile phone numbers [protected] and [protected] Sent from my iPhoneLouisiana 70072 docusign email addresses [protected]@gmail.com and [protected]@yahoo.com IPHONE Boost mobile

I made the following International payments from HSBC UK to Regions Bank but the recipient has never received the money despite numerous attempts to resolve the issue.
From: Timothy John Anthony Feeney, Managing Director, Construction Management Consultancy Ltd. HSBC UK.
Sort Code: 40-08-10 Acc No: [protected]
The International Payment detailed below was sent to Beatriz Quinones, formerly of 2011 Hasley Street, Bronx 10461 to assist her family with funeral costs following her tragic death at the age of 33. The account had been frozen so I sent documents signed by a Notary Public of which Regions Bank have copies at the local branch in the Bronx. I would like this money traced and returned to the above bank.
GBN12067HBEUI074 BEATRIZ QUINONES 12 June Routing Code [protected] Acc No [protected]
The following payments from the same company were sent not fully understanding that Carlos, her son, could not receive the funds as he was under 18 years of age.
Carlos became of age in April 2018.
GBN19067HBFK485C CARLOS J TORRES JNR 19 June Routing Code [protected] Acc No [protected] $1245.29
GBN050778WH21YM9 CARLOS J TORRES JNR 5 July Routing Code [protected] Acc No [protected] $1262.89
GBN19077ARICEIF4 CARLOS J TORRES JNR 19 July Routing Code [protected] Acc No [protected] $2547.66
GBN050970RMMU9VK CARLOS J TORRES JNR 5 Sept Routing Code [protected] Acc No [protected] $1265.81

In a desperate effort to make funds available, I personally opened an account with HIFX here in the UK and on the 12 August 2017 I entered into Foreign Exchange contract C4951114. I sold GBP 3, 000 to purchase USD 3, 849.60 at a rate of 1.2832 and your onward US dollar payment was sent on the 15 August to Carlos. This money too did not go into his account, so, I obtained a Trace number as follows [protected] and I am still unable to get this money refunded, can you please assist me.
Personal Bank details: HSBC Bank, Abingdon, Oxfordshire. United Kingdom
Sort Code 40-08-10 Acc No [protected] Acc Holder TJ&CD Feeney

I could not get into my account online .. says wrong password. Same one
I have had since I started this online banking. Called a phone number. I was put on hold so long it disconnected me .. tried a second time same thing . Cannot get into my account they locked it. Still cannot get into my account and been on the phone forever. Now they say my complaint does not have enough lettters. Must be 350 lettters or they will not respond.

There was a unauthorized transaction in the amount of $257.00 from Pro tech. I submitted a dispute and have not got the money refunded back to my account. I just want to check on the status of my refund. I was told that my money would be refunded back by Tuesday. I have spoke with customer service and call center manager. However this dispute is still unresolved. The transition on 10/26 and withdrawn by Pro tech. The last four digit of the region now card is 0314. Please refund my money back into my account.

I am very upset with the services I received. Back in April I took advantage of a offer by Regions Bank to open an account and receive $200.00. I started the process at my work place. I didn't have time to complete at work because I would have been working on company time so I rush to a Regions branch to complete it. The other day I noticed I never received the $200.00 so I called. They called me back today to inform me that I was disqualified because (1) my email address. Eventhough they both are mine. (2) For some reason they tell me I open account on one day and entered the promotional offer the next day. That would not make sense to me to have done something like that. I'm feeling like I was done very wrong, likne a bait and switch. And as far as the email address the branch representative should have advised me of that. My thought process is if you view the process and timeline when I open this account the representative was at closing time and completed her process the next day. Please respond. My email address [protected]@gmail.com, my phone number [protected].
Note: I have reached out to corporate and branches, I'm told it's nothing they can do. Like I told one repredentive in the Roswell office it's not so much about the $200.00 I now can say the stolen from me but the principal. The make offers to trump up business then turn around and break there promise and find loop holds to to justify it all.

Today I received a letter in the mail notifying me of termination of accounts. I was shocked! This was so abrupt and had no reasoning for, especially since I have been customer with Regions bank since 2012 .

These accounts are my family's support! We pay all our expenses, auto bill pay setups, direct deposits and more! I got my dad to open an account with Reigons because I had felt happy with my service for years with them, and now he also received the same letter of termination! He is 78 years old he is a specialized OBGYN working for over 50 years, he doesn't deserve to be treated like that.

I called the 1-800 number to get a better understanding of the situation and they simply informed me that they have no idea why I got this letter and couldn't further assist me.

I don't know who is responsible for this decision, but I know that you lost a good customer. If there was any reason for termination I should have been notified of this and gotten a chance to speak to someone about it not just be thrown off.

With due respect,

I opened a checking account with them lifegreen checking for one I wasn't suppose to have overdraft protection then I had money in my account and starting getting non sufficient funds charges anyways then my cards got stolen few weeks later I reported it and still kept getting nsf charges I seen where people have had a lot of problems with them and the nsf charges this is ridiculous my name is holly rios it's the one in Hudson Florida I'm hwy 52 my number is [protected]

On 5-25-18, I opened a checking account with the promise of a $200 bonus (https://info.regions.com/regions/18/hhg/cashoffer/campaignlp/index.html?promo=200PD18Q3).

I later opened a savings account and was promised a $100 bonus if I made regular transfers for six months.

On August 10, 2018, I received a form letter from A. Flowers with Regions Bank:
"We are unable to verify certain information" and requesting a copy of a Lease Agreement, Mortgage Statement, or current utility bill. I am currently living in a sober living home, so have none of these. Does this mean Regions no longer wants my business? Please explain why you would threaten to close my accounts if I don't provide documents I do not have. I think the answer is simple: Regions is trying to avoid paying me the $200 promo they promised me when I signed up--for shame REGIONS!