Regus review: subject: official complaint regarding service issues with regues

Hello,

I am writing to officially file a complaint against Regues. If the issues I have encountered are not resolved promptly, I will consider taking legal action. Several problems have persisted since last year when I rented an office at 777 Hornby St, Vancouver, BC V6Z 1S4.

Firstly, the reception desk consistently refuses to accept my envelopes. As the owner of an immigration company, I receive crucial documents from clients that are vital to their lives in Canada. Despite these envelopes clearly displaying my unit number, the reception desk has consistently rejected them, insisting that they should bear my company name. Unfortunately, they did not take the initiative to verify if the envelopes belonged to me. After a year of complaints, I was informed that I should send an email if I receive an envelope without the company name – an unreasonable delay in resolution.

Secondly, there was a security issue where I urgently needed assistance. Despite numerous emails to the reception desk requesting them to call the police, they refused to do so.

Furthermore, I would like to bring to your attention the unsatisfactory condition of the kitchen and refrigerator facilities. The kitchen area consistently remains dirty, and the refrigerator emits a foul smell. Additionally, upon inspection, I have observed dust accumulation under all glasses and dishes. This unsanitary environment poses a serious risk to my health and well-being.

Lastly, when I changed my office in December 2023, I signed the contract and made the payment. However, due to a problem in Regues' system, my agreement could not be confirmed. Despite being a customer for a year, the reception desk refused to provide the keys to my new office, leaving me, with two employees, to work on a small couch for four days in the empty office. This situation is unacceptable.

The overall customer service experience has been subpar. I expect a prompt and satisfactory response to these concerns. Failure to address these issues adequately will compel me to file an official complaint and seek reimbursement for the losses incurred due to the unsatisfactory services provided.

Thank you,

Mahnaz Abolghasemi