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Replied
Private office services at 10 four seasons place etobicoke ontario
Subject: Urgent: Critical and Unresolved Issues at 10 Four Seasons Place, Etobicoke, Ontario, Canada, Require Immediate Action Dear Regus Management, I am compelled to raise multiple severe issues that have marred my experience at the Regus Location mentioned above since my contract initiation in April 2023. 1. Defective Phone Line: The Oomaa phone line...
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Lack of fulfillment, terrible customer service, payment demands
In early December 2022 I told the receptionist at Swansea branch I was leaving the city in January so just needed one month. She said this was fine and I paid that night. I cancelled the next day so it didn't renew the next month. Halfway through December I had another invoice. Apparently the month renews in the middle of the month even though I had just...
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Cafeteria Staff / Reception
Honestly, from the bottom of my heart, I am not the most perfect person in the world. Trust me, I’ve done my wrongs, but when I tell you, these are some of the most unprofessional staff ever. The cafeteria staff are rude. I asked a simple question, and it turned into a whole debate. The receptionist doesn’t greet anyone or help; she just sits there.
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Virtual office Capital Quarter
28th of April my Cardiff bay account was closed and the services were supposed to be transferred to Capital quarter at very short notice.
I was informed all service's would be transferred and had confirmation letters stating that the payment methods have been set up.
this was not the case, the DD was not set up and I started to incur late payment charges.
I asked for a copy of an agreement and this has not been sent as it appears there is not one in place.
they are currently attempting to charge me for services not provided late payment fees and all without a signed or any type of agreement in place.
Desired outcome: account closed and costs removed, new agreement discussed
The service was not transferred! you did not have an agreement in place as confirmed by one of your assistants in writing.
The automated payment system was allegedly set up for which I had a confirmation mail from yourselves within five days of the proposed transfer. we had enough funds in credit that would have covered any immediate shortfall.
the above account of the issue appears a little light on the facts?
As there was no contract in place of which I asked for many times why would you try to obtain funds from me. There were a significant number of significant failings on the Regus side.
If you do look at the Unfair Contract Terms Act and review what is meant by negligence and complying with common law it may make interesting reading likewise you may need to research trying to obtain funds by deceit as their was no agreement in place. but just like a number of other assurances given by your assistance they were confidant you had broken no laws, perhaps a small claims court may be the place to decided?
The service was not transferred! you did not have an agreement in place as confirmed by one of your assistants in writing.
The automated payment system was allegedly set up for which I had a confirmation mail from yourselves within five days of the proposed transfer. we had enough funds in credit that would have covered any immediate shortfall.
the above account of the issue appears a little light on the facts?
As there was no contract in place of which I asked for many times why would you try to obtain funds from me. There were a significant number of significant failings on the Regus side.
If you do look at the Unfair Contract Terms Act and review what is meant by negligence and complying with common law it may make interesting reading likewise you may need to research trying to obtain funds by deceit as their was no agreement in place. but just like a number of other assurances given by your assistance they were confidant you had broken no laws, perhaps a small claims court may be the place to decided?
we apologise for any inconvenience you’ve experienced following the closure of the Regus centre in Cardiff.
A centre closure can be a frustrating experience for customers and it’s something we try to avoid wherever possible.
We recognise that there was complications that arose during your transfer which impacted your service, however, whilst we’re aware that you understood you had an automated payment method set up, any missing payments would still need to be paid manually by you and as that did not happen, your services became restricted. We send reminders to inform you of such.
My team has contacted you now. I am pleased that we’ve been able to reach a positive resolution.
Many thanks,
Lorraine Brule
Global Customer Service at Regus
Replied
Virtual office contract
Dear Regus Team I am writing to express my deep dissatisfaction with the level of service and response I have received from Regus since we began using your Virtual Office services on 31st July 2023. Initially, everything seemed to be in order with our account management, and we received the first month's rental billing without any issues. However...
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Regus virtual office auto renew
Regus automatically renews my virtual office membership agreement for a year from 11/1/2023 to 10/31/2024 without my consent and increases the price by over 20% per month. And Regus does not allow me to cancel the membership after I have contacted the local office and account desk multiple times. They all claimed that they had the right to automatically...
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Private Office - Singapore
Office 43040 - Signature by Regus Asia Square ([protected])
Office lease finished 31 August 2023 and retainer refund was requested well in advance. The agreement states it will be refunded within 30 days but I have not received it and we are in mid-October. The help desk initially said it was processed in September and was in the nearest payment run but it was never received. Subsequent follow ups have provided no information to explain why it hasn't been returned. I keep getting a response such as "we are awaiting a response from the billing department on processing". There is no information provided. No one can answer what the status is and when i will receive my retainer balance. I do not want to wait for a further payment run. It should be deposited immediately and there should be compensation for the delay and run around.
Desired outcome: Return retainer deposit asap and offer compensation for the delay.
The retainer has still not been refunded. No info on when I will receive it. The most atrocious customer service.
The retainer has still not been refunded. More commentary about it having to be "rerun". Unbelievable. Just deposit the money already. Its coming up on 2 months since the end of the contract. One would think after such a delay, it would simply be escalated and deposited asap.
Still no update on the deposit. No yet received and no info on when it will be.
Please provide specific details such as the precise date it will be deposited in my account. I don't want it "rerun" in some later cycle. It is already overdue by a couple weeks and should immediately be deposited in my account.
The company claims that it is assigned to "payment runs" and to expect 5-7 days to be reflected in the account...but this is completely absurd. It could and should be transferred same day into the same corporate bank account that was on file and used in the refund request. It appears I am not the only one with this issue.
Retainer received 14 November 2023
Due to an unforeseen issue with your payment, it will have to be rerun which has caused this delay.
Again, we sincerely apologise for the inconvenience this may have caused. Once we reprocess your refund you will receive a correspondence letting you know that the payment was processed successfully.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Signature
Regus virtual office
On September 20, 2023 (less than a month ago) I signed a one month contract with Regus. After I signed up with them, literally 10 minutes after signing up, I found out from all the google reviews that they were a scam. So I Immediately wrote them telling them to cancel my contract (this is within 10 min). I ALSO called the Regus center letting them know...
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Office phone
I started my contract with Regus July 2023, at that time one of the most appealing reasons I decided to go with Regus is because they offered a business phone. With the way the world is changing any form of a landline phone has become extinct and I sometimes need to be on the phone for hours at a time so I can’t always use my cellphone. I was so excited to...
Read full review of RegusCommercial mailing service
I previously sent a message on your website to terminate the agreement. The state of tennessee does not allow commercial mail services as viable business address or mailing address. So I can't use this service and nobody at Regus new of this prior to me paying for this service. I understand you guys are a reputable company and will respond in kind regarding this matter. Thank you for your understanding and attention.
Desired outcome: Early termination of contract agreement
I received an email Stating that if I mark resolve I can get a full cancelation of my agreement and will be free of any commitment I have with them. T
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Spaces work account + agreement — billing despite terminated agreement
I signed an agreement in January 2023. On January 1 25 2023 I terminated that agreement and paid in full through Feb 28, 2023. 4 months later, I was suddenly billed $58 on my credit card. I tried multiple methods of contact with no response to correct this issue — there are few effective contact channels for Regus (no phone, email, etc). On June 30 I...
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Restricting access to centers with insufficient notice/failure to disclose change in services prior to renewals
Regus auto-renewed all my “agreements” between June and September 1st. Between September 14th and 19th each of the three centers I have space at e-mailed notices of a purported “security changes” that would go into effect on September 25th—they locked the doors at all times during business hours and you now have to have your vistors or guests call you...
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Receptionist
I was the victim of a very rude reception staff member at the Regus building in St Albans. Having attended all of my appts without any issues with parking previously. The reception staff ask for my car registration number and make a note of it. This was my final appointment today 06.10.23 at 11am I came out of my physio appt to see a traffic warden talking...
Replied
Unrefunded deposit, 35 days after agreement ended
RE: Isaac Gakonya ([protected])- Previously your tenant at Regus, Fairbourne Drive, Milton Keynes. MK10 9RG 1. I vacated the above office space on 31/08/2023, when the agreement ended, after having been your tenant for 3 years. 2. On the same day-31/08/2023, I requested for return of my deposit through your online portal, and I received an acknowledgement...
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Partial Deposit Refund
We requested a partial deposit refund in July 2023, it was promised that funds would be transferred on the 7th of September 2023, but nothing happend. I tried to push support team and our bank notified that we have pending payment from unidentified entity, we asked Regus to state full name as sender, they rejected, and bank rejected payment.
We persuaded bank to accept payment but support team stopped to answer our requests. Untill now we haven’t received funds.
Desired outcome: to make a partial deposit refund as requested
This request was not resolved, but marked as resolved to the customer's satisfaction.
So the information which is provided on this website is false.
This complaint has been resolved automatically due to user's inactivity.
I’m sorry to hear you’ve had this experience.
We fully understand the importance of receiving your refund promptly.
It appears that your initial refund was rejected by the bank due to details that did not match; this is outside of our control
We’re reprocessing the refund for you now and our representative that is already in contact with you will update you as soon as possible.
Thank you for your continued patience.
Best,
Lorraine Brule
Global Customer Service at Regus
I’m sorry to hear you’ve had this experience.
We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers.
Requesting your refund is easy. You should log into your online account (i.e., myregus.com), select Account > Billing and payments > Deposit / Retainer balances, where a specific section for refund request is available. We will then confirm your payment date and amount.
You should receive your refund within 30 days after your end date or request date (whichever is later). It’s an automated process. However, we ask you to go through some security steps as part of our fraud-prevention policy.
If it has been longer than 30 days, please get in touch so we can investigate further. We may have received incorrect data.
I couldn’t see your email address or Regus account reference in your message. Please could you send those details to me at lorraine.brule@regus.com so I can support you?
Thank you,
Lorraine Brule
Global Customer Service at Regus
Replied
Unfair auto renewal
My husband was renting an office with the original contract end date of March 2022 in Arizona. He had been a well paying customer since 2020 and we have sung your praises until now. We relocated to Virginia in 2022 and upon being asked in person by a representative in your office if he was going to renew prior to that he stated he would not be. The...
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Unprofessional front desk
This is a complaint about [protected] unprofessional behavior at Regus (70 East Sunrise, Valley Stream, NY 11581). This lady is not of the temperament to effectively handle front facing customer service. She barked repeatedly at me and everyone else who dared try to open the door without "reading the note" that she angrily says tells us "you must wait to be...
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Retainer Deposit
I have asked for my retainer back $3880 when my lease was terminated by them. It's been two months and I still haven't received. When I e mailed the office manager she told me that it was processed Sep 1st 2023 ,as of today the money is still not in my account. Then lately they sent an e mai that it is taken a bit longer because of they are having technical issues...My name is Ty Matik and our office was Millenia Orlando location.
Desired outcome: My retainer back
This complaint has been resolved automatically due to user's inactivity.
I’m sorry if you felt the need to escalate this.
We understand how important your return of retainer is and our standard timeline has not been met on this occasion. For this, we deeply apologise.
Due to an unforeseen issue with your payment, it will have to be rerun which has caused this delay.
Again, we sincerely apologise for the inconvenience this may have caused. Once we reprocess your refund you will receive a correspondence letting you know that the payment processed successfully.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
I’m very sorry to hear of your disappointment.
Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from us.
We’re looking into this as a priority and a member of our team will get back to you as soon as we have the details.
Your satisfaction is very important. Therefore, we’ll make the relevant inquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
I'm in the same position and I am not getting anywhere with it. I'm getting the same stock answer you are getting.
Hope it gets resolved for you.
Replied
Office
A TOTAL DISASTER! I have not been able to cancel the membership because it tells me that it will be canceled from February 2024. and I really want to cancel it immediately because I am very unhappy with the service and I want to end this relationship in the best way for both parties, because Regarding everything that appears in the contract they offered me...
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Office space
Please be careful with Regus, they will try to get you locked in to get you hooked. They sound like a great deal in the beginning but later on they show their true colors. And apparently I’m not the one being scammed by this group. The services were not provided or met by them, the agent in the beginning that reached out to me to get the office was Eager...
Read full review of RegusAbout Regus
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Regus. Make it specific and clear, for example, "Unjustified Billing Charges at Regus New York Office".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Regus. Mention specific key areas such as customer service, office conditions, billing disputes, contract terms, or any other relevant aspects of your interaction with the company. Include details of any transactions, clearly outlining the nature of the issue. If you have attempted to resolve the issue, describe the steps you took and the responses received from Regus. Explain how this issue has personally affected you, whether it be through time lost, financial impact, or stress.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as contracts, email correspondence, receipts, or photographs. Ensure that you do not include sensitive personal information in the documents you are uploading for your own security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Regus. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, service improvement, or an apology.
7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure that all the relevant information has been included to support your case.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from Regus itself, so it is important to stay informed about the progress of your complaint.
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Regus phone numbers+1 (855) 400-3575+1 (855) 400-3575Click up if you have successfully reached Regus by calling +1 (855) 400-3575 phone number 0 0 users reported that they have successfully reached Regus by calling +1 (855) 400-3575 phone number Click down if you have UNsuccessfully reached Regus by calling +1 (855) 400-3575 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +1 (855) 400-3575 phone number+371 67 118 333+371 67 118 333Click up if you have successfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have successfully reached Regus by calling +371 67 118 333 phone number Click down if you have UNsuccessfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +371 67 118 333 phone number+1 (800) 633-4237+1 (800) 633-4237Click up if you have successfully reached Regus by calling +1 (800) 633-4237 phone number 0 0 users reported that they have successfully reached Regus by calling +1 (800) 633-4237 phone number Click down if you have UNsuccessfully reached Regus by calling +1 (800) 633-4237 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +1 (800) 633-4237 phone number
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Regus emailscustomer.service@regus.com100%Confidence score: 100%Supportaccount.helpdesk@regus.com100%Confidence score: 100%Supportgdpr@regus.com100%Confidence score: 100%
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Regus address26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, Luxembourg
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