Regus
Reviews and Complaints

We rent office space and were a 12 month term. I notified them of my intent not to renew with 62 days notice, BUT I didn't know we had an auto-renew clause asking for a 3 month notice, else auto-renewal. This is a very manipulative process. You can't opt out in the first 3 months, but then need 3 months notice at the end. We have outgrown the space. On top of that, they haven't been picking up my trash daily, leading to old smelly garbage.

Regus has failed to return my $1300 retainer despite it being close to 90 days since my request. This is even after the charged me a $600 restoration fee….

As per their house handbook, retainers are returned after 30 days… well it’s past 30 days…

I’ve always paid my office rent on time and would expect at the minium the same courtesy extended to me………

Good Morning,

I canceled the renewal of my office in September 2023. With this said my lease ends in December 31, 2023. However I have recently been sent a invoice for the month of January 1- 31, 2024 which I do not plan to pay. I plan to discuss this matter with my attorney if this new unauthorized lease is not terminated. I have worked with Regus since April 2015, however in the past year I have been moved by the Regus organization 2 times moving my company further away from our customer and so I am no longer interested in the Regus space. Hopefully I will hear from you today or nor later than Monday, if I have not heard from your organization I will have a letter sent from my attorney

Tamara Chisim

President & CEO

Innovative Element

(7218896 - Regus Account#)

[protected]

[protected]@innovative-element.com

Account Number : [protected]

Email #1 (Response from Regus)

Case Number (C-[protected]-W4P1-[protected] CRM:[protected])

Date Received : 10/26/2023 1:32AM

Message Highlight : "Please allow 5 to 7 business days for the refund to reflect in your bank account prior to the payment run date."

Sender : [redacted] (Account Helpdesk)

Email #2 (Email Generated by Regus - APAC Reporting)

Message Highlight : The payment is scheduled to be sent to your bank on 14 Nov 2023, Please allow 5-7 business days for it to show up in your bank account after that date.

Email # 3 (Response from Regus)

Case Number (Retainer Refund - AdoreSys ([protected]) CRM:[protected])

Date Received : 11/26/2023 11:07AM

Message Highlight : "Your patience and cooperation are much appreciated."

Sender : [redacted] (Account Helpdesk)

Complaint :Even after 48 hours of business working day still no response

Conclusion: Not RELIABLE!

I took out a 12 month Regus virtual office space contract in Nov 2015.

I used their services for several years.

In Nov 2022 I asked verbally for the contract to be cancelled but was told it had been auto renewed 3 months before the contract date and that I could not cancel. Regus said a renewal email would be sent 3 months prior to the next renewal date , being 1 Dec 2023.

I did not receive those emails as they were marked as spam and went to the spam mailbox.

When you purchase a service for office usage; you're then second-class citizen for Regus (Turkey). I've been using monthly 10 office usage pack for 2 months; i've visited 4 different location many times and they every time gave me the smallest room without window. Feel yourself stuck in a prison.

I don't think this is based on room availability; but rather an approach from employees.

Their behaviors' is not professional; probably they see me as a 'temporary' or 'one-off' client.. Therefore giving me the worst room everytime.

I'll cancel the membership when it expires. and look for another servicing company.

I have taken an office with start date 1.11.23. I terminated by previous contract to take a new office. My services were suspended due to late payment fee. I made 75% of the payment in arrears and attended the office today to meet up with a client.

After a long conversation they agreed to let me use the office but to make payment of £270 in arrears in a week.

On entering the office it appears the office has not been clean with marks all over the wall. I insisted to have this clean as my move in date was on 1.11.23. The receptionist advised I should come back tomorrow as they will get the office clean today.

My concern is they have taken money from client to get the office clean but hasn't been done.

I want to no what to do as I have lost client as I had no office today to do business.

Private office at Signature by Regus in Singapore at Asia Square Tower 1. This is a follow up to my complaint on 26 October and 12 October. I still have not received the refund and it is over 2 months since my lease expiration. Still no satisfactory answer. I have been told repeatedly since 23 September that the refund was "processed" and in the "nearest payment run". However, the funds still have not arrived. I am being told again its in the nearest payment fun but I have no faith. No one at the account helpdesk or customer service feels the need to provide any definitive data or time of deposit. This leads me to believe that Regus' is trying to drag it out to avoid ever making payment. I request an immediate deposit of funds. No payment runs, no 5-7 days to show up in account. Just get it deposited.

Account number: [protected]

I purchased a 6 month contract for a virtual office in Haywards Heath to run a new business but the council refused to run the business with virtual offices. This agreement has been only placed 10 days ago and I haven't used your service. I would like a refund of my payment. Also I have been contacting the customer services but no solution provided.