Menu
Login
Replied
Dear Regus Business Park Management,
I hope this email finds you well. I am writing to bring to your attention the persistent issues I have been facing with the office space leased at your facility under the name of Beez Transfer.
Unfortunately, I regret to inform you that Beez Transfer has ceased paying rent for the office due to the inadequate services and conditions that were promised but not delivered. The primary concern is the inconsistent temperature control in the office, where it becomes either excessively hot or extremely cold. As an individual with pre-existing health conditions, including a heart problem, breathing difficulties, and diabetes, the extreme temperatures pose a severe threat to my well-being.
I have raised this issue with the on-site manager, but regrettably, I was informed that nothing could be done to address the problem. Subsequently, I have refrained from utilizing the office space, and attempts to bring in staff for work have been futile, as no one can endure more than two or three hours in such conditions.
Approximately two months ago, I received a phone call from your head office, acknowledging the problem. However, since then, there has been no follow-up or resolution proposed. I also attempted to cancel the contract, but encountered difficulties in doing so.
The current state of the office space is not only unsuitable for a professional working environment but also constitutes a health hazard. I cannot compromise my health due to the conditions outlined in the lease agreement. It is disheartening that these issues were not disclosed or addressed before offering me the office space, especially as a new small business.
The situation has now reached a critical point, jeopardizing the viability of my business. I kindly request your urgent attention to resolve the temperature control issue and any other related problems affecting the office space. If these matters are not addressed promptly, I will have no choice but to escalate this matter to the Department for Business and Trade, as I believe it is essential to ensure the well-being of all tenants.
I appreciate your immediate attention to this matter and hope for a swift resolution.
Claimed loss: Lost 4 months of service
Desired outcome: The desirable outcomes would be getting refunds for the amounts paid since the contract was signed, as the office has been out of work for a while now, and I no longer believe that the company can suffice to my needs and my companies needs.
Confidential Information Hidden: This section contains confidential information visible to verified Regus representatives only. If you are affiliated with Regus, please claim your business to access these details.
Hi Lorraine,
Thank you so much for your reply.
A solution has been given to me by the regus site manager, either pay or I have to deal with debt collectors. I find this very unfair due to me having to pay for an office that isn't up to the quality working standards promised. This is also despite him visiting the office with me on Wednesday the 3rd of January. The site manager found that the offices ventilation was not working and took photos of the problem to give to an engineer. The options given to me are damaging to my start-up business and an inadequate response to a problem that is out of my hands.
I look forward to hearing from you soon.
Dear Sirs,
My name is Adam, I'm the City Manager in Greater Manchester for IWG.
I am writing to you regarding your recent experience at Regus - Manchester Business Park.
My understanding is that you have difficulty with the Heating and Cooling System as well as terminating your agreement.
In relation to the Heating and Cooling of the building, we don't have a set temperature for the building, nor are we able to guarantee this service, this is due to each location having different solutions, however, given the nature of your complaint, you have previously been offered an alternative office within the building that is the same size as your current space. This option is still available to you.
Looking in your Regus Account I can see that you were able to terminate your agreement which will end on 30/06/2024.
Until the end of your agreement, you need to continue to make payments for your office. The centre team are available to support you want to consider another office that is more to your comfort.
Kind Regards,
Adam Fitzpatrick
City Manager
Hi there, it's not been resolved.
This complaint has been resolved automatically due to user's inactivity.
