Regus review: Private office rental

Hello, my name is kaz ahmed

I would like to dispute an ongoing payment issue I am having with the Manchester airport branch of Regus.

I had a private office rental in July. I initially only wanted the office for a month, but I had missed the termination deadline by a day or two so was being charged for August as-well.

However, initially I was told by the centre team that Augusts' payment could possibly be credited. So, I waited for a response from the team for weather or not I had to pay for August. Whilst waiting, I had incurred a late payment fee. The centre team came back to me with an answer stating that I had to pay for august as I missed the termination deadline, so I also paid for the month of August which I understand and I am fine with. But, I enquired about whether or not the late payment fee still needed paying as the August payment was initially in dispute and it seemed unfair to pay as the only reason I incurred the fee in the first place was due to having to wait for confirmation from the centre team on if I actually needed to pay for August or not.

Additionally, around the same time as this, after paying my August fee I was being charged for another fee of £242.94. I was not sure as to why I was being charged this fee. I contacted the Manchester airport centre team to inquire about this. They had told me that It appeared as though I was being charged for an additional month of office rental, for the month of September. As I had terminated my contract back in July, the centre team had told me that they would look into this matter for me along with the late payment fee.

This is where things got really frustrating. After multiple emails and despite escalating through the regus help desk twice, I was not getting any answers. I clearly asked over email, if they could please advise me on which other fees I had to pay, referring the "? September fee" and the late payment fee as I was willing to pay if they stated I was obligated to pay.

Weeks and months went by, multiple ignored emails. I was still not told if I had to pay these fees not. I was told they were "looking into it" and I should "bare with them" which are literal quotes taken from emails sent by the centre team, emails which I can provide.

So "bare with them" I have done, for the past 3 months. Over which, I have incurred additional late payment fees.

I have recently been contacted by a legal collections company stating that I owe regus money. following this, I decided to go into the office yesterday and discuss in person. I spoke with the manager, who sent an email to someone and said he will get back to me tomorrow.

I have received an email today stating that the late payment fees must be paid. Despite the fact that the only reason I incurred these fees was because of the poor communication and disregard for my issue by the centre team who took three months and an inperson conversation to get back to me with an answer.

If I was told, in a timely manner, which fees I needed to pay and not to "bare with them" as they tried to figure out what i needed to pay, none of this would have happened.

With regards to the £242.94 fee, this appears to have been "adjusted". Whatever that means and is not included in my current outstanding balance.

Also, I terminated my office rental in july and still have not received my deposit back. When I check my deposit balance on the regus app, it says "this account has no deposit balances".

Nothing seems to straight forward with my dealings with regus and it seems take an age to get any sort of response.

I want to know why am I am expected to still pay the late payment fees and the what the situation is regarding my deposit.