Regus review: Virtual office space

I contacted with IWGPLC to ask for virtual office rental possibilities on 16.10.2023

Then get this answer from them

based on sent information by sales representative

We are business centra and only can help you with providing the correct agreement for the Chambre of Commerce. Depending on the situation you will need either a Virtual Office or a Coworking solution to be able to register your company in our business centre.

I described that im on my way to establish company and i need a help with choosing the best option for me

After that sales manager advise me what the best option and ask when i can start i told that i dont know how its work but i trust him that he offers me the resonable service

He put the 13.10 2023 on the contract and i thought that they start prepare documents for chamber of commerce

But no ...

After that i receive next information

from the business centra :

Good Afternoon Orest,

I am contacting you regarding your service agreement with IWGPLC.

According to the Anti-Money Laundering Regulations 2017 we are obligated to check the details of the following documents to ensure we are fully compliant with the Dutch legislation.

All documents must be written in Dutch or English.

Registration documents from the Chamber of Commerce (needs to be dated within the last 12 months)

UBO-register from the Chamber of Commerce* (needs to be dated within the last 12 months)

VAT number of the company

A copy of a valid passport is required for all registered directors and shareholders (UBO - any natural person who ultimately owns or controls the legal entity). Please note: You can cross out the Citizen Service Number, we need the rest of the code for registration.

Proof of Home Address (dated within the last 3 months) is required for all directors and shareholders (UBO). Address may be a letter, statement or invoice by an official provider or authority, mentioning name, address, and date. Irrelevant information (such as bank balance) may be crossed out.

      *We are aware that the UBO-register is currently not available in Europe. You can temporarily send us the 'opgave', confirmation letter or a notary shareholdersregistration.

Once all required documents are received at this email address and are validated, we will activate your service immediately. The center team will update you about this.

Please keep in mind that if we are not able to fulfill the Know Your Customer Obligations for your account, we remain unable to offer you with the regulated services of mail handling or registered address provision.

If you have any queries or concerns providing the information requested, please reach out to me directly through this email address.

And i understand that they fooled me

I was disappointed that first salesman push me to pay for services before all documents provided and checked but the most disadvantage was when they for one week no give me clear answer and dont reacted that its they mistake ..

Second office speaks that i should give them already documents for existing company

Today ive receive

Good Afternoon Orest,

I am unable to stop your contract. Maybe you can check is @J C can help you with this request.

Because i cannot do that.

After to try cancel they asked me to contact with sales manager with whom after one week waiting i dont want to have any conversations