Regus review: Retainer deposit refund

I am writing to express my concern regarding the delay in receiving my retainer deposit refund for the property located at 200 Hennessy Road, Wanchai, Hong Kong (My account number is [protected]), which I vacated on 30th September 2023. On 19th September 2023, I diligently completed and submitted the necessary 'Deposit Refund Request' form.

On 1st November 2023, I have yet to receive any updates regarding the status of my refund. I sent an email to HQ Account Helpdesk. One of your staff, Y., replied my email. She said that "As per checking with the payments team, Account Holder Name (my personal bank account) and Company Name are different". Hence, I re-submit my company's bank account information to her on the same day.

Up to now (i.e. 15th November 2023), I have yet to receive any updates regarding the status of my refund.

Furthermore, I have attempted to find an appropriate department or representative to address this issue, but I was met with limited information that only pertains to the sales department. It is disappointing to find no dedicated department or contact details to address pressing concerns like mine.

Therefore, I kindly request an immediate response with an update on the status of my retainer deposit refund. I hope to receive my refund without any further delays. If your company has unreasonably refused to return the retainer deposit, I will commence legal action to recover the deposit from your company.