Regus review: Virtual office

Hello,

I have set up 2 of my companies with Regus in the Netherlands with their service „campus registration“.

First : I was misconsulted because I was told I could cancel it after one month and take another plan, that would be cheaper. I discussed it with a sales person from regus and she told me that it is possible, then it turned out not to be possible and I had to redo everything and pay even more.

But okay, she claims this is a misunderstanding and we are all human, so next one.

Second: As I set up my companies with them, the letters from the kvk and other official authorities of course are sent to that address (bank cards, invoices etc.) - when I asked for my letters, I was denied service because my compliance check is not done. The important point here is, that some of the infos (VAT) number for example, are in the letters that come from the authorities to the address, so as they wouldn’t hand it out, I can not provide it - that system itself is not working, isn’t it ?

They told me I need to allow them to open my private and confidential letters as there was no other way to complete the compliance, even when I come with my passport they could not hand out letters to me. This is something I was never told before

But okay, I agreed for them to open the VAT letters and to finally do the check, so I can have access to service and my letters.

Now more than 2 weeks have passed since they have EVERYTHING NEEDED, and the compliance is still not done.

I am being denied service, as the compliance check still needs time, nobody answers to my emails and I do not get access to all the letters that I received since 7 weeks.

I can not send out invoices as the VAT number is missing and can not access my credit cards or invoices that were sent as letters.

On the other side: they have sent me some letters and broken their compliance and rules already.

I want serious business partners, but it feels as if they are blocking my business with this behaviour and this is the worst customer experience I ever made.

Yet: they still send me invoices for several hundreds of euros without even offering services and still ignoring mails for days and weeks sometimes.

I kindly ask for a solution or just to let me out of the contract if you can not offer the solution you claim to do, but this is highly negative.

Who can help me to solve this finally ?

Thank you!