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Our company was Regus customer for about 12 years 2010 to 2022 and we used their virtual office service and paid all dues regularly. In 2022, we decided to cancel their service and gave them notice about 3 months before the expiration of the current contract and renewal of the new contract.
They sent me email saying that they have terminated the service as of when the current contract expires. Then I asked for refund for my retainer that they held (3 months of the bill) in my account at the beginning of the service (back in 2010). Regus did not respond and did not refund my retainer.
Subsequently, they sent a letter saying that I did not provide 3-months notice since I was a day late and they are going to renew the contract for another year. Then they send another letter to sign a contract so that they can change it to month to month and they will cancel the contract after one-month.
In all this confusion, they locked my account and did not refund my retainer fee. Then they kept on billing me and charging late fee. This is after I had received email from them that my service will be terminated after current contract. They still keep on sending me the invoices. Now, they keep on sending me invoices for late charges.
Their billing is a big scam where they freeze your login so you cannot cnacel service online and when you call their office, they ask you to cancel online. It has been totally frustrating experience with Regus when we decided to cancel our service.
Claimed loss: Cancel the invoices sent from August 2022, when the service was cancelled and there should not be any amount due. Clear $2500 in false invoices which they have been sending
Desired outcome: Cancel all the wrong invoices being sent as the service was cancelled back in August 2022.
This complaint has been resolved automatically due to user's inactivity.
