Regus review: Co-working agreement and bogus billing

Regus

On the 31 March 2023 I received an email subject: OVERDUE NOTICE for your Regus Account : 9667041 for a service I stopped in March of 2022 and paid the final invoice for and never received another invoice again until this email.

I tried communicating with Regus via there recommended channels as per the email only to be repeatedly stoned walled with "we're looking into" emails but never being able to A) speak to an official representative and B) finally receiving an email that they couldn't assist and that the call had been closed - I have since received monthly bills for the co-work space which i do not use as well as penalties/fees for almost the same amount - effectively double billing me. (email of all these correspondents are available)

I was instructed by the support staff at Regus Modderfontein (Gauteng, ZA) that there was no need to cancel my Regus profile in its entirety as I might want to use it later and that once my last bill was settled, I should remove my billing credit card and would also no longer be billed.

I received the last invoice payable on the 1 May 2022 after 3 months of adjustments, credits, refunds etc. for incorrect billing - again automated emails and statements to this effect I have from Regus - the account was successfully settled which I have email confirmation of on the 18 May 2023

Thereafter I was assured that we would not be billed again, and I left my profile as is with the billing credit card removed. I received no further invoices and considered the service closed until the demand for payment and an invoice for nearly 12 months service fees, one year later.

REGUS has completely destroyed its reputation and services in my view, that I used for many years with this action and its continued ignoring of real communications, hiding behind call center desks and emails that resolve nothing, is nothing short of dishonest and smacks of poor systems and processes and the customer being treated as a disposable non-event.

Should this system/people/accounting failure not be rectified, and my account cleared and shutdown - I will be forced to resort to legal action to clear our position.