Regus
reviews and complaints

Today is October 2, 2023. Our office tenancy ended over a two months ago, and despite repeatedly submitting tickets, we have not received our office retainer.

We have made every effort to contact Regus, but without success. They continue to send generic emails and provide excuses. We strongly advise against trusting them with your money, as retrieving your office retainer has proven to be an incredibly challenging process.

There was booking on 26th July 2023, I needed to change the schedule because Meeting was postponed and I didn't find the option on my application, So, Mail to the community manager or reception, But I haven't got any confirmation and update and that additional charges was added to my account and from last 2 months I have been asking for clarification even after paying the amount account is suspended.

Need clarification on this plus resolution on the extra charges and remove the charge till the account is suspended.

Once of the worst team I have scene and unresponsive.

My company, account number is [protected], enrolled in an agreement on 05/21/2022 until 05/21/2023. I was not supposed to have a renewed account and am still being charged. I even got an email about collections since I was refusing to pay. I called Regus and they explained that they can't do anything about this issue until 05/21/2024. I would like for Regus to stop charging me and cancel my account ASAP.

In June an offer was made available for membership reduced prices for non London offices. I signed up and paid. When signing the contract I was only allowed to pay a partial amount. Later, my account is suspended for the remaining amount while the initial payment hadn't gone through. They then had to issue a credit note for my initial payment and once cleared I could pay the remaining amount. While waiting for the credit note to clear and my remaining payment to clear I had to wait the entire time with a suspended account. There was no understanding or support. It's their sustem, I was told. Once this was done my account was reinstated then suspended again a week later. There was no invoice to pay or reason given but I had to wait again until it was reinstated. Overall, almost a month of service was denied, no support given and no reimbursement on route. They just didn't care. I've now decided to start looking elsewhere and would not recommend Regus to anyone.

My lease with Regus ended in july 30 2023, I had 1350 retainer balance with them. For some reason I had to request the balance back to me and I did that in the last day of July 2023, today is September 9th and I still haven’t received my retainer back. I don’t know where should I complain? I am so frustrated that it is holding my money for way more than 30 days. A company running in US doing this, this company is a disgrace and I wish I could take them to court, because they are doing this fo so many of us.

About 5 years ago, I signed a year lease for a virtual address with Regus. After the first year, I did not sign anything renewing my contract for another year. Instead, I assumed I was put on a month to month like most real estate leases. On June 5th, I emailed Regus stating that I will be terminating the contract which was set to expire on August 31st. However, they told me that I was automatically renewed for an ENTIRE YEAR just because I was 5 days off their arbitrary requirement. There is no reason to require 3 months notice, as this is a virtual office and not an actual space. Additionally, I would argue that I have been on a month to month contract and should only require 30 days notice.

The situation with Regus is highly frustrating and concerning. On 6/3/2023 I signed up to use the workspace for just 5 days, but I couldn't use it even once. Upon requesting cancellation, I came across a 24-month contract policy that does not allow early termination, imposing me a monthly fee of $ 225.00. I received an email response from employee [Redacted] stating that my contract will remain active until 6/30/2025. It really is an absurd and disorganized situation. I made three payments of R$ 225.00 in July (tree fees in the same month) without using the service and after requesting cancellation. I demand the immediate cancellation of the contract related to the account [protected] and CANCELLATION OF ALL CHARGES. I want my money back as well, I payed $ 675 for nothing. I will not pay another cent to this fraudulent company. This's scam. Don't fall into the Regus scam, you'll have a headache!

Our virtual office contract was extended for 24 months without our agreement in August. Where contract only starts on 1 December 2023. Regus is not agreeing to cancel. Unbelievable how they have extended contract 3 months before the end without us agreeing and are not agreeing to cancel. We have never agreed to extension but they insist that fees are anyway due.