Regus review: Unfair auto renewal

My husband was renting an office with the original contract end date of March 2022 in Arizona. He had been a well paying customer since 2020 and we have sung your praises until now. We relocated to Virginia in 2022 and upon being asked in person by a representative in your office if he was going to renew prior to that he stated he would not be. The representative just acted like it was a done deal and did not ask for any documentation or signatures from him.

Obviously since we are now in Virginia he has not stepped foot in that office since our move. He also did not receive any phone calls or anything regarding this matter to try and reach out to him and let him know payments were apparently not going through on this “renewed lease.” Otherwise, we would have had a conversation about it and nipped it in the bud then. Fast forward to October 2023 and we receive a call stating we owe $25,000 in collections? My husband works in the mortgage industry, already had to switch jobs this year and it’s been such a hard year already on us. The last thing we need is this! We are inconsolably beside ourselves. I feel that it’s extremely unethical and unkind to your loyal customers to not be vocal about your fine print auto renewal policy. He should have been told about that upon his conversation with the representative. He’s a responsible person and would have filled out the necessary documentation. After this as well, we would have appreciated you all also reaching out multiple different ways to alleviate any debt, instead of just opting to send us to collections after the bill has run up this high. We’re responsible people and if we knew any of this was happening we’d have made it right on both sides. We absolutely cannot afford this and shouldn’t have to let alone we should have heard about this way before this year. This has put an extreme strain on us and will cause us to not be able to pay for our basic living expenses. Please please someone at Regus have some compassion.