Menu
For Business Write a review File a complaint
CB Office Space and Supplies Regus Conned into signing a contract agreement.
Regus

Regus review: Conned into signing a contract agreement.

S
Author of the review
12:21 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

As much as I want to say this is my fault for not viewing the contract, as someone who’s newly into the business industry I had good faith on this Area Manager, as I had repeatedly told him I DID not want a long contract, I did not want to pay anything now as I had to speak with my brother first, he gave me the quotes as I asked and that is all I asked in that day not a contract agreement! I signed the contract since he told me I can discuss with my brother first then pay if you agree with each other, but when I told them I did not want to continue since I have not used any of their services or their products as it’s now been 13 days since I was supposed to start.

I have emailed the Customer Support Team constantly asking to cancel the agreement since, firstly it was stated I only had to pay £1k monthly and also he did not state that it was a full on contract since I have had business with Regus before but it was Hourly/Daily rates so I did not think I would have to stay until the contract ends hence why I also signed the agreement! But now the Bill is £6k? It has only been 13 days and now the bill is £6000? And now they are threatening to send me to Collections…

The Customer Support Team are very useless not helping me at all!

Oct 02, 2023 5:25 am EDT
Regus customer support contacts
Address

26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, LU

Website
File a complaint Write a review
View all Regus contacts
Hello,

Transparency is key to us, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed.

Your current agreement will expire on the date that is reflected within it; it is a formal, business commitment.

We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel an agreement earlier than its end date. 

You can end your agreement through your online portal (myregus.com) by going to Account > Products and services > End Agreement.

Please remember that your centre team is available to answer any of your queries. Alternatively, you can contact me at lorraine.brule@regus.com if I can help further.

Regards,

Lorraine Brule

Global Customer Service at Regus
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More Regus reviews & complaints

Regus - Scam billing and contract fine print 58
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Regus - Global consumer fraud 20
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Regus - Dishonest practices 44
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Regus - Hidden renewal clauses and misleading info by reps 25
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Regus - Sly business practices 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Regus - Office rental space
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Regus - regus group
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Regus - office services
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Regus - virtual office 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Regus Contacts

  2. Regus phone numbers
    +1 (855) 400-3575
    +1 (855) 400-3575
    Click up if you have successfully reached Regus by calling +1 (855) 400-3575 phone number 0 0 users reported that they have successfully reached Regus by calling +1 (855) 400-3575 phone number Click down if you have unsuccessfully reached Regus by calling +1 (855) 400-3575 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +1 (855) 400-3575 phone number
    +371 67 118 333
    +371 67 118 333
    Click up if you have successfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have successfully reached Regus by calling +371 67 118 333 phone number Click down if you have unsuccessfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +371 67 118 333 phone number
    +1 (800) 633-4237
    +1 (800) 633-4237
    Click up if you have successfully reached Regus by calling +1 (800) 633-4237 phone number 0 0 users reported that they have successfully reached Regus by calling +1 (800) 633-4237 phone number Click down if you have unsuccessfully reached Regus by calling +1 (800) 633-4237 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +1 (800) 633-4237 phone number
    More phone numbers
  3. Regus emails
  4. Regus address
    26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, Luxembourg
  5. Regus social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
  7. View all Regus contacts
Regus Category
Regus is ranked 3 among 40 companies in the Office Space and Supplies category