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I signed up online for a co-working space membership on July 8 while visiting my family in Redmond, WA. After that I received a welcoming email informing me that I signed an agreement for 24 months. Next day I went to the location in Bellevue, WA, but no one was there. So I had to take a meeting on a street outside. I tried calling a few times but there was an automated service informing that the billing department was closed. The I sent email to the Regus support email asking to cancel the membership and refund the money that had initially paid. I never received any response or a call back. Regus continued charging me and sending invoices although I’ve never even been to their locations. I then tried calling local locations in Maryland, and boomed would pick up or return calls. Eventually I called Amex and asked them to block Regus from charging my credit card. Today I received an email from Reguse’s parent company iwgplc attempting to collect $2768 for lost services. I called the numbers provided and no one picked up. Eventually I was able ti reach somebody in a local DC office who informed me that my account is now at the collections and that they are about to report me to the credit bureaus. This experience is beyond anything I could have imagined. This company is a total total scam. I will not be surprised if this is a money laundering operation.
Desired outcome: Cancel my account, return the money I’ve already paid and stop threatening me with collections.
First of all, no one in their sane mind ever should be expected to sign a two-year agreement to attend a co-working space. Secondly, the fact that signing up for a co-working access means that you are signing a 2-year lease at NO POINT is communicated at any stage of the online process. You make it sound like this is somehow a normal expected reality, which it is not. Thirdly, online access was not available for me and no-one was available on the support line to help with it. The only reason Regus pick us the phone is to sell more of your contracts. Your customer service is non-existent. So please, don’t make it sound normal. Just accept that you work for a scammy borderline legal company. If this is not resolved I will go as far as to report your business to the FBI. Because I think that your company business is set up to scam people on a national level and to get ahold of their personal and financial information. The fact that I received a threatening letter with an attempt to extort almost $3K after two month of so called contract out of which I paid multiple times automatically, is not normal. This is a scam. And you will be reported to the authorities.
