Regus review: Unrefunded deposit, 35 days after agreement ended

RE: Isaac Gakonya ([protected])- Previously your tenant at Regus, Fairbourne Drive, Milton Keynes. MK10 9RG

1. I vacated the above office space on 31/08/2023, when the agreement ended, after having been your tenant for 3 years.

2. On the same day-31/08/2023, I requested for return of my deposit through your online portal, and I received an acknowledgement email, stating that my deposit would be refunded within 30 days of my request/end of tenancy. This has not happened to date, and my email attempts to follow up on the same have been continually rebuffed by Regus, and so have my calls to your customer support number - [protected]. My calls to this number are showing as answered, yet there is no person on the line or an offer to leave a voicemail message. I consider this to be deliberate stonewalling of customers and their queries.

3. As you may find in your records, I had raised a complaint about how the ending of my agreement had been handled. I cannot help to think that my complaint is linked to your holding onto my deposit without a lawful justification. I am asking you to refund my deposit without further delay. If I have not received the same by 12/10/2023, I will raise the matter with the Consumer Ombudsman.

4. From my experience, I also believe that Regus may be engaging in unfair customer practices. This may be a matter that may be of interest to Competition and Markets Authority (CMA) and Trading Standards.