Regus review: Receptionist

I was the victim of a very rude reception staff member at the Regus building in St Albans. Having attended all of my appts without any issues with parking previously. The reception staff ask for my car registration number and make a note of it. This was my final appointment today 06.10.23 at 11am

I came out of my physio appt to see a traffic warden talking with her laughing in the reception area casually seated in the sofa and he said to her ''come on let’s go see her face when she sees the ticket we put on her car!''

The woman has been extremely rude every visit while ignoring the fact she is front of house and constantly on personal phone calls while waiting in the reception area for my appt. I happen to know her banking issues, PayPal theft amongst other personal information because she is having these conversations out loud on her mobile in front of everyone. She is very unprofessional and now to top it all went out of her way to find a parking attendant and get him to issue me a fine but then to have him sat in the reception area waiting for me to come out of my appt so they could both point fingers and enjoy the spectacle they had created in front of other clients. It was the most embarrassing and rude kind of behaviour I would not imagine you would like your clients to have to experience. She is clearly having personal problems which she does not seemed fazed to vocalise in the reception area for all to hear each week. But then to actually go out of her way to find a parking officer to put a ticket on my car is vindictive.

I have paid the fine as stated on the ticket it was £60 but would increase to £100 if not paid before 20/10/23. Might I also add for the parking attendant to be sat on the sofa in the reception area waiting for me to finish my appt and then declaring out loud what he had done making fun of the situation was equally a disgrace. I wish I had taken his details as that kind of behaviour is disgusting.

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