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Regus - Deposit never returned
Hello,
We have called customer service but they were of no help.
Regus has not returned my deposit of $2000.
$2000 charges on account dated 10/22/2019.
Its 2023 and they have no record of it!
I have called them and asked about it but all they say is they see no info on account.
I have attached screenshot of my bank statement showing the charges and would like these to be refunded please!
Desired outcome: I would like my deposit money $2000 to be refunded as soon as possible!!!
I have not received any email or response back so far.
Hi Lorraine,
I have sent you email with account number and other details.
Email should be from sidra.upworker@gmail.com.
This complaint has been resolved automatically due to user's inactivity.
I’m sorry to hear you’ve had this experience.
We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers.
We have not been able to locate a pending refund on your account. We have also attempted to contact you but received no response.
Please contact us again through the ‘Help’ section of your online account with more information on the amounts you feel you’re due so we can investigate further.
Thank you,
Lorraine Brule
Global Customer Service at Regus
I’m sorry to hear you’ve had this experience.
We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers.
Requesting your refund is easy. You should log into your online account (i.e., myregus.com), select Account > Billing and payments > Deposit / Retainer balances, where a specific section for refund request is available. We will then confirm your payment date and amount.
You should receive your refund within 30 days after your end date or request date (whichever is later). It’s an automated process. However, we ask you to go through some security steps as part of our fraud-prevention policy.
If it has been longer than 30 days, please get in touch so we can investigate further. We may have received incorrect data.
I couldn’t see your email address or Regus account reference in your message. Please could you send those details to me at lorraine.brule@regus.com so I can support you?
Thank you,
Lorraine Brule
Global Customer Service at Regus
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