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Subject: Urgent: Critical and Unresolved Issues at 10 Four Seasons Place, Etobicoke, Ontario, Canada, Require Immediate Action
Dear Regus Management,
I am compelled to raise multiple severe issues that have marred my experience at the Regus Location mentioned above since my contract initiation in April 2023.
1. Defective Phone Line: The Oomaa phone line you provided is inoperative, causing serious business setbacks.
2. Staff Conduct: Staff have demonstrated unprofessional and discourteous behavior, including non-responsiveness to our queries and issues.
3. Missing Signage: Our contract-promised signage has not materialized, negatively affecting our business image.
4. Property Concerns: Damage to our office wall from a sharp-edged Regus chair has not been addressed.
5. Mail Issues: Critical mail from courts, banks, and clients is regularly missing, raising alarm about your mail handling procedures.
6. Unfulfilled Referral Fees: Despite promises, both written and verbal, the individual who referred me has not received the promised referral fees.
7. Kitchen Maintenance: The communal kitchen is persistently unclean, lacking even basic clean glasses.
8. Inappropriate Communications: We’ve received unnecessary and embarrassing emails from staff, including instances where our food was discarded.
9. Business Lounge Access: Staff have rudely expelled us from the business lounge at 5 PM, causing embarrassment in front of our clients. Additionally, the lounge is inexplicably locked during business hours, unlike other Regus locations.
10. Toxic Work Atmosphere: The culmination of these issues has created a toxic working atmosphere, unsuitable for productive business operations to the limit that I don’t go to the office anymore except for about couple of times this month.
11. Inaccurate Billing: For the first few months, we were overcharged due to inaccurate deductions, and despite complaints, these issues have neither been corrected nor refunded.
Given the accumulating grievances, I am seriously considering contract termination and publicly sharing my experiences with my extensive social media following.
I urgently call for immediate escalation and resolution of these matters. Failure to do so will force me to proceed with termination and public disclosure.
Awaiting your urgent and corrective actions.
Sincerely,
Jasmine
This complaint has been resolved automatically due to user's inactivity.
