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I am writing to express my concern regarding the delay in receiving my deposit refund for the property located at [Your Address or Apartment Number], which I vacated on September 30th, 2023. On October 1st, 2023, I diligently completed and submitted the necessary 'Deposit Refund Request' form, anticipating a timely resolution to this matter.
As of today, three weeks have passed since my submission, and I have yet to receive any communication or updates regarding the status of my refund. Furthermore, I have attempted to find an appropriate department or representative to address this issue via official website, but I was met with limited information that only pertains to the sales department. It is disappointing to find no dedicated department or contact details to address pressing concerns like mine.
I am sure you can appreciate the importance of timely financial transactions and the need for transparency and efficient communication, especially regarding refundable deposits. These deposits are not only a substantial amount for tenants but also a reflection of the trust and understanding between a landlord and tenant.
Therefore, I kindly request an immediate response with an update on the status of my deposit refund. I hope to receive my refund without any further delays. Failing this, I am left with no choice but to consider pursuing formal complaint channels and possibly legal actions.
Desired outcome: Refund in full ASAP
This complaint has been resolved automatically due to user's inactivity.
I have faced this same issue in Singapore with my retainer not refunded despite nearly 2 months since lease expiration. Best to create a ticket on the Regus site when logged in to your account. However, the helpdesk generally stonewalls and provides little useful information. I have received emails suggesting the "refund has been processed" but no definitive information on when it will be deposited. Very vague info with references to "payment runs" but can never offer any definitive information. The customer service is atrocious. But best to keep at it until refunded. I hope it works out well for you.