I have had contract for co-working space with Regus since 7th February 2023. At the end of the six months I decided to go onto a more temporary co-workers plan with a virtual office. I was told that there would be no activation fee. I paid the deposit and an extra month for the co working space. everything was set up and my bill for September should have been my coffee arrears which was £30. September I received a bill for £239 so obviously I queried it. I was told by the manager, just pay it and we will reimburse you. To which I replied, no, amend the bill to the right amount and then I will pay the correct amount. Nothing was done, nobody called, nothing was amended,. Then payment for £239 started being attempted to be taken out of my bank. I usualLy pay manually and on time on my card. So I closed the contracts before the start date and wrote to customer services and explained I had been miss sold these contracts. I also know that if I have been miss sold something I am perfectly within my rights to stop these contracts as they have been breached by the company. I received a phone call from a girl on her first day, asking me to pay my bill, she new nothing about the situation at all and was a little embarrassed understandably. Now, Regus are trying to take £71.96 £74.40 and £81.00 out of my bank every month. I have no Idea what then £81.00 is for. I have never been offered my deposits back, they have not honoured the contract, or even amended the bill. Then Saturday the 28th October they have tried to take £239 I have also just been informed that the activation fee is also £45 and not £90. So I was been double charged for that which means both contracts have been broken.
Claimed loss: Deposit from february - £343.00Deposit from August 18th - £129.00
Desired outcome: I would like my deposits returned to me (they can take the 30 for coffee off)I would like the contracts cancelled as I did this on 30th September.I would like an apology from Regus
This complaint has been resolved automatically due to user's inactivity.