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Reliance Home Comfort

Reliance Home Comfort review: Electrical repair 1

Z
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11:10 pm EDT
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I am disputing this bill, the technician did changes that was not necessary. I made several complaints about this bill and I was waiting for someone to call me so we can discuss my experience. I waited 2 weeks for the appointment and when the technician came he refused to replace the faulty breaks, he said I need to discuss this with someone, prior to replacing the breaks, then he states we need to call Epcor to check the meter and the electrical box, I made an appointment with Epcor and they came, they changed the meter and checked the power they found nothing wrong, they spoke with the technician by phone and advise that perhaps it is the main breaker, the technician decide to change the main breaker, I had to call Epcor again make an appointment for them to come, and book the inspector etc, which took another week and then I lost an entire day of work, because the technician did not inform me of the process, i.e I could be without electrical power an entire day. Mean while my electricity still was cutting out on a daily basis few times a day, it was tripping. Changing the main breaker did not resolve the problem, it continue to trip, I Called the office to send someone else to change the faulty breakers, they sent me the same technician, he came and said we need to talk again with Epcor, Epcor was called and they came at 930 in the evening, they hooked up an USB device and said they will comeback and pick it in few days and read it to see the flow of electricity from and to the house. They also advised me to tell the technician to change the faulty breakers and check the green wire and tighten any loose screws. The technician refused, so I called Reliance and insisted that they come and replace the breakers and tighten the green wire screws. The technician came next day and did as was told, he told me the green wire was loose and he showed me that he removed the old breakers and replace with new ones. The problem was resolved so no more electricity tripping. So the technician changed the main breakers when it was not necessary, give me back my old main breakers, as I am not paying this bill especially after what you all put me through. You should be paying me instead of the gong show I experienced. I will definitely post this on line for everyone to read. I have to say that I had other experience with Reliance , but they were all excellent, it seems changes are happening in the company and it is affecting the customer service, I called the billing department, after the agent spoke with me for 15 min , she put me on hold and then hung up. I called many times, I sent a letter to the president office, they called me and said the concern will b e investigated, it has been 2 months and just today they sent me a bill of $336, probably hoping I forgot about the bad experience I had. A lady called me one week ago to ask about my experience, I told her what had occurred, she said the technician was double shooting and that's sometimes is necessary, I understand that but not at my expense. My time is money too, as I lost an entire day of work due to lack of electricity, I would have been more prepared if he would have explained the process. The only reason I came to this complain board due to lack of response to my complain to the company

Desired outcome: Not resolved

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Amjad Adhami
San Antonio, US
Sep 08, 2023 6:54 am EDT
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Sound like a bunch incompetent /inexperienced electrical technicians and changing the main incomes breaker was not the issue the main issue seems to be the loose connections and ground wire disconnection. That is definitely the reason why you were having tripping and inflowing of current sometimes and no current other times. Loose connections will do that. I had the same problem with a receptacle that malfunctioned even though it had power to it and no issues with the breaker feeding it. The issues was not replacing the receptacle it was the loose connections at the terminals of the receptacle they were not tight enough so I was not reading 120V. I would definitely not use this electrical company anymore they definitely don’t train there people as per industry. This is definitely something very simple and an easy fix . Experience is definitely important but this electrical company failed and they definitely should refund you in order to keep you as a customer but since you are not a deep pocket client with a big budget they definitely don’t care much.

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