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I purchased a new Renogy 100 amp hour lithium battery from this company on December 12, 2022 via ebay. It no longer operates properly and I have been trying to get the company to honor it's one year warranty. I spent a couple of hours with them via their chat support on 10/27/2023 while they continuously had me conduct tests on the battery, take photos, send them invoice copies, etc. Generally run me through a bunch of hoops that no other decent company would require. Upon my insistance they provide return authorization they would only provide a case number [protected] and stated that a return authorization would be sent to my email. I contacted them again on 10/30/23 via chat with the case number after not receiving a follow up email. I was told that their team was in process of working on my request. I view this response as an obvious delay tactic by this company hoping that I will simply go away. This company should take steps to honor their product warranty and provide the after sales support that reputable companies do each day.
Claimed loss: $392
Desired outcome: Company provide an RMA (return merchandise authorization) and honor their warranty by providing a product replacement.
Kudos to Renogy for responding to my concern. After several back and forths with their representative via chat, Renogy arranged to have Fedex pickup up my battery for return. I was advised that they would test the battery upon it's return and then ship a new one if they found it to be defective. Much to my surprise I found a brand new battery shipped to my door only a few days later. My suggestion to the company is to make the warranty return process more friendly to avoid dissatisfaction and complaints.
