Rent The Runway’s earns a 1.0-star rating from 34 reviews, showing that the majority of fashion enthusiasts are dissatisfied with rental experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
they didn't return my money back
I bought dress for the event from the website www.renttherunway.com. I placed the order and paid for the fast delivery. I spent about $600 for the whole order, but the company decided to scam me. They took money and haven’t delivered the order on time. It was terrible deal and now I can’t reach them and return my money back. I won’t deal with these guys again.
The seller refused to take the dress back, but it was in awful condition
I purchased the dress from the company www.renttherunway.com, but it was bad experience. The dress arrived in horrible state. The quality was so poor and looked like piece of crap. I decided to return the dress, but the seller refused to take it. He told me that I tore the dress on purpose. The seller is real jerk, so better don’t order from this scamming website. Not recommended.
They still haven't solved my problem
I rented gown through the company www.renttherunway.com. I paid money for it, but the rep didn’t provide it on the promised day. I spoke with the rep, who told me that they were solving my problem. WTF ? After a month, they still haven’t provided any reply. I was really upset, ‘coz I paid large sum for the rental. These people are scammers and ###, so be careful if you buy from them as well as post comments about your things with them.
Seller fooled me and didn't return money back
I bought jeans, hoodie and other clothes from the website www.renttherunway.com. I got my order on time, but when I opened the package, it turned out that the quality was horrible. I immediately contacted the rep and told that I wanted to get full refund and returned the order. The seller told me that I could send the order and he would return the full sum and for return postage as well. I returned the purchase and never heard from this ### again. Crap. Please, help me return my money back.
I purchased a dress from www.renttherunway.com, and after 2 weeks I haven’t received it. I contacted the customer services and asked about my delivery. The agent only told me that they would return money if I would send the dress back and hung up on me. WTF? I was really shocked with such attitude and services. Don’t buy from them and post comments about your experience with them.
Rent The Runway Reviews 0
If you represent Rent The Runway, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Rent The Runway
Rent The Runway's business model is simple yet effective. Customers can browse through a vast selection of dresses, gowns, jumpsuits, and accessories from over 700 designers, including big names like Diane von Furstenberg, Vera Wang, and Marchesa. Once they find the perfect outfit, they can rent it for a fraction of the retail price, typically for four or eight days. The rental fee includes free shipping, dry cleaning, and insurance, so customers don't have to worry about any additional costs.
One of the key benefits of Rent The Runway is that it allows women to wear designer clothes that they might not be able to afford otherwise. This is particularly appealing for special occasions like weddings, proms, and black-tie events, where women want to look their best but don't want to spend a fortune on a dress they'll only wear once. Renting also eliminates the need for storing and maintaining expensive dresses, which can be a hassle for many women.
Another advantage of Rent The Runway is that it promotes sustainability by reducing the environmental impact of fashion. By renting clothes instead of buying them, customers can help reduce the amount of waste generated by the fashion industry, which is notorious for its high carbon footprint. Rent The Runway also encourages designers to create more sustainable and durable clothes that can be rented multiple times, rather than disposable fast fashion.
Overall, Rent The Runway has revolutionized the way women shop for special occasion dresses and accessories. Its innovative business model, vast selection of designer clothes, and commitment to sustainability have made it a popular choice for fashion-conscious women who want to look great without breaking the bank or harming the environment.
Overview of Rent The Runway complaint handling
-
Rent The Runway Contacts
-
Rent The Runway phone numbers+1 (800) 509-0842+1 (800) 509-0842Click up if you have successfully reached Rent The Runway by calling +1 (800) 509-0842 phone number 0 0 users reported that they have successfully reached Rent The Runway by calling +1 (800) 509-0842 phone number Click down if you have unsuccessfully reached Rent The Runway by calling +1 (800) 509-0842 phone number 0 0 users reported that they have UNsuccessfully reached Rent The Runway by calling +1 (800) 509-0842 phone numberCustomer Service
-
Rent The Runway emailshelp@renttherunway.com100%Confidence score: 100%Supportarappaport@renttherunway.com99%Confidence score: 99%Communicationpress@renttherunway.com94%Confidence score: 94%Communicationlegal@renttherunway.com88%Confidence score: 88%Legal
-
Rent The Runway address345 Hudson Street, 6th Floor, New York, New York, 10014-4502, United States
-
Rent The Runway social media
-
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about Rent The Runway company
they didn't return my money back
Street Style Store
71 reviews
Hot Miami Shades
3 reviews
Dress Republic
6 reviews
Bershka
104 reviews
Sembonia
11 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Rent the Runway at best has the worst customer service ever and at worst they are using deceptive business practices. I ordered a small dress and they sent me a dress that was so tiny when I held it up it looked like it would fit a very small 12 year old girl. I knew it wasn't a small because everything in my closet is small. That is the only size I wear and often times I can wear an XS top. Ironically or purposefully, there was no tag inside the dress indicating the correct size. It had been removed. I offered to send the dress back at my expense if they would send me an actual dress in size S. They refused even though the website was still claiming to have small dresses on sale. Upon further investigation I found two stickers on the hanger. The sticker underneath said XS and they were trying to cover it up with a sticker that said S. They were trying to pass of the XS dress that would fit "no one" as a small just to get rid of the dresses. They are a dishonest company and have lost my business forever over a $50 dress!