Menu
For Business Write a review File a complaint
Allsaints Customer Service Phone, Email, Contacts

Allsaints
Reviews and Complaints

www.allsaints.com

Learn how the rating is calculated

1.6 10 Reviews 1 Complaint
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Allsaints Reviews 11

ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Allsaints Review: Allsaints Clothing - Unique Styles, High Quality, and Sustainable Practices

but I didn't know that there was a clothing brand with the same name. So, I decided to check out their website and see what they had to offer. And let me tell you, I was pleasantly surprised.

First of all, the website is super easy to navigate. I didn't have to spend hours trying to find what I was looking for. They have a great selection of clothing for both men and women, and the styles are really unique. I love how they mix classic pieces with edgier, more modern designs.

One thing that really stood out to me was the quality of the clothing. You can tell that they use high-quality materials and pay attention to the details. I ordered a leather jacket and it's honestly one of the best purchases I've ever made. It's so well-made and looks great with everything.

Another thing I appreciate about Allsaints is their commitment to sustainability. They use eco-friendly materials and have a program where you can bring in your old clothing to be recycled. It's great to see a company taking steps to reduce their environmental impact.

Overall, I highly recommend checking out Allsaints if you're looking for unique, high-quality clothing. They have a great selection and their commitment to sustainability is admirable. Plus, their website is super easy to navigate so you won't waste any time trying to find what you're looking for.

Read full review of Allsaints
Hide full review
ComplaintsBoard
V
Verified customer This review was posted by a verified customer. Learn more

Allsaints Disappointing Return Policy and Customer Service at Allsaints

I gotta say, Allsaints ain't my favorite place to shop for clothes. Their return policy is a real bummer - only 14 days to return stuff you bought online, and if you wanna return it in-store, you gotta have a receipt to prove it. Even if it was a gift! That's just not cool. And don't even get me started on their customer service - it's pretty shocking. Honestly, unless they change their return policy, I don't think I'll be shopping there again.

Read full review of Allsaints
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Allsaints Disappointing Quality and Customer Service: My Experience with Allsaints Leather Jacket

I got myself a leather jacket from Allsaints.com about two years back. I only wore it a few times since I live in Florida where it's hot most of the time. I kept it in the dust bag in my closet, but to my surprise, it got some discoloration. I reached out to their customer service, but they weren't much help.

Honestly, if you're planning to spend over $400 on a leather jacket, I suggest you buy it from somewhere else. You want to make sure it lasts longer than just a few wears.

Overall, I was disappointed with my experience with Allsaints. I expected better quality for the price I paid. I wouldn't recommend them to anyone looking for a long-lasting leather jacket.

Read full review of Allsaints
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Allsaints Terrible Quality and Non-Existent Customer Service: My Experience with Allsaints.com

So, I bought these really nice gold pants from Allsaints.com. I was super excited to wear them out for the first time. But, after only about 10 minutes of wearing them, I noticed that the gold was starting to come off and show the black underlayment in patches. I was so disappointed!

I decided to email Allsaints and let them know what happened. But, to my surprise, they never even bothered to answer me back. I couldn't believe it!

I mean, I know that high-end items can sometimes have issues, but the quality of these pants was just terrible. And, on top of that, the customer service was non-existent.

Honestly, I don't know how this brand is still in business. I definitely won't be buying from them again. It's just not worth the risk.

Read full review of Allsaints
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Allsaints Disappointing Quality and Customer Service: My Experience with Allsaints Straw Bag

I recently purchased a straw bag from Allsaints for $139, and I have to say, I was disappointed with the quality. The bag started falling apart after only 7 days of use, and the black color faded quickly, leaving the straw material exposed. Within two weeks, the bag had two holes in the bottom, making it unusable.

When I tried to return the bag, I had a terrible experience with customer service. They were unhelpful and unresponsive, which made me even more frustrated with the situation. I eventually decided to keep the bag and throw it away after less than a month of use.

What really bothers me about Allsaints is that they don't allow product reviews on their website. I think it's important for customers to be able to share their experiences with others, especially when they've had a negative one. It seems like Allsaints is trying to hide something by not allowing reviews, which makes me question the quality of their products even more.

Overall, I wouldn't recommend Allsaints based on my experience with their straw bag. The quality was poor, the customer service was bad, and the lack of product reviews on their website is concerning. If you're looking for high-quality, long-lasting products, I suggest looking elsewhere.

Read full review of Allsaints
Hide full review
ComplaintsBoard
W
Verified customer This review was posted by a verified customer. Learn more

Allsaints Disappointed with Allsaints' Shipping: No Bubble Wrap for $300 Jewelry

I gotta say, I'm a big fan of Allsaints. Their stuff is always on point and I can't get enough of it. But, I gotta say, my recent online order with them left me feeling a little disappointed. I ordered a piece of jewelry that cost me over $300 bucks and when it arrived, it was just thrown into a dark grey corrugated box with no bubble wrap or cushioning to protect it. I mean, seriously? You could hear the jewelry banging around in the box just by lightly handling it. That's not cool, man.

I get it, mistakes happen, but for a company that charges premium prices for their products, you'd think they'd take a little more care when it comes to shipping. I mean, it's not like bubble wrap or foam peanuts are that expensive, right? It just seems like a no-brainer to me.

So, Allsaints, if you're reading this, please take note. Your customers are spending a lot of money on your products and we expect them to arrive in good condition. So, next time, please take the time to properly pack fragile items. It's not that hard and it'll save you a lot of headaches in the long run.

Read full review of Allsaints
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Allsaints Disappointing Service at All Saints Regent Street: Dress Shoved into Tiny Bag

Me and my boyfriend went to All Saints Regent Street today to buy a gorgeous dress. We were helped by a lady named Davina at the checkout. She asked us if we wanted a small bag for our "very expensive dress". We were a bit confused by her request, so we didn't respond. But then, Davina proceeded to shove the dress into a tiny bag that clearly didn't fit. She seemed to think it was okay for a dress that cost ?250 to be carried in such a manner.

I had to tell Davina that the bag was not suitable for my expensive dress. I was really unhappy with the service we received and the whole experience left me feeling disappointed. It's a shame because I was really excited to buy the dress, but the poor service ruined the whole thing for me.

Read full review of Allsaints
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Allsaints Disappointing Quality and Hassle with Exchanges and Refunds at Allsaints

So, I decided to give Allsaints a try and ordered a shirt from their website. I was pretty excited to receive it, but when it arrived, I noticed a huge rip in the back of the shirt. The stitching was also poor quality and there were loose threads everywhere. I couldn't believe that this item even passed through quality control. It was a total bummer.

To make matters worse, when I tried to exchange the faulty item, I found out that the only option was to return it and then purchase a replacement. And on top of that, I had to pay for the shipping costs all over again. I mean, seriously? That's just not cool.

In the end, I decided not to go through with the exchange and just asked for a refund. But even that was a hassle. When I finally received my refund, it didn't include the shipping fees or the sales tax that I had paid. I mean, come on. Is that even legal?

Overall, I was extremely disappointed and frustrated with my experience with Allsaints. The quality of the item was poor, the exchange process was a hassle, and the refund process was even worse. I don't think I'll be shopping with them again anytime soon.

Read full review of Allsaints
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Allsaints Allsaints.com's Black Friday Sale Fail: Out of Stock Item Refunded

I am so angry right now! I recently ordered a Survey leather blazer from Allsaints.com during their Black Friday sale. The original price was ?400, but I got it for a steal at ?260. I was so excited to receive my purchase, especially since I got the last one in stock. Little did I know, they would have more in stock later on. But why would I think about that? I already ordered mine!

A few days later, I received an email from Allsaints.com saying that my order had been refunded because the item was out of stock. What?! This is not acceptable! I don't want your apology, I want my blazer! It's so frustrating when you purchase something and then find out it's out of stock. Allsaints.com, you are the manufacturer, so go and find another one for me! I won't accept anything less.

I did receive a response from Allsaints.com, but it was inadequate. Just because they responded publicly doesn't mean they resolved the issue. They still haven't given me my blazer! I'm so disappointed and frustrated with this experience. I hope they can make it up to me next time I visit their store.

Read full review of Allsaints
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Allsaints Review: AllSaints Fashion - Great Products, Frustrating Website & Delivery

AllSaints is the best place to shop for fashion, and I've been a loyal customer for quite some time now. I recently made a purchase of over $900 worth of items, thanks to their amazing sale. The products are top-notch, but the website has a few glitches that can be frustrating. After my first purchase, I was unable to access my account, which meant I couldn't use it for subsequent purchases. It was a bummer, but I didn't let it stop me from shopping at AllSaints.

One of the biggest issues I've had is not receiving email confirmations of my orders. I always have to call customer service to get confirmation, which can be a hassle. When I tried to reset my password, I never received an email with my new password, even though my email was already registered. Thankfully, the customer service team is pretty good, and they were able to help me over the phone. However, I've had to call them every time I make a purchase to confirm or fix something. It's only after I call customer service that I get an email confirmation.

Another issue I've had is with the delivery service. While free delivery is great, UPS always leaves my (expensive) packages outside my door without getting a signature confirmation. AllSaints should enforce signature confirmation to ensure that packages are delivered safely.

Despite these issues, I still love shopping at AllSaints. The products are amazing, and the customer service team is always there to help. I just wish the website was a bit more user-friendly and that the delivery service was more secure. Overall, I highly recommend AllSaints to anyone looking for high-quality fashion.

Read full review of Allsaints
Hide full review

Allsaints Complaints 1

ComplaintsBoard
A
2:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Allsaints Terrible Service and Product: My Disappointing Experience with Allsaints

about their terrible service. I ordered a jacket from Allsaints and it took forever to arrive. When it finally did, it was the wrong size and color. I tried to contact customer service but they were no help at all. They kept transferring me to different departments and I had to explain my issue over and over again. It was so frustrating! Eventually, they told me that I had to pay for the return shipping myself, even though it was their mistake. I ended up just keeping the jacket because it wasn't worth the hassle. I would not recommend Allsaints to anyone. They clearly don't care about their customers and their products are not worth the trouble.

Read full review of Allsaints
Hide full review

Is Allsaints Legit?

Allsaints earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Allsaints to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Allsaints is known for their high standards and safety. If you're thinking about dealing with Allsaints, it's wise to check how they handle complaints.

Allsaints has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Allsaints.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Allsaints.com you are considering visiting, which is associated with Allsaints, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Allsaints website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Allsaints protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Allsaints. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

About Allsaints

Allsaints is a British fashion brand that has been making waves in the fashion industry since its inception in 1994. The brand is known for its edgy and alternative style, which has attracted a loyal following of fashion-forward individuals who are looking for something different.

Allsaints offers a wide range of clothing and accessories for both men and women, including leather jackets, denim, knitwear, and footwear. The brand is also known for its unique prints and patterns, which are often inspired by art and music.

One of the things that sets Allsaints apart from other fashion brands is its commitment to sustainability. The brand has implemented a number of initiatives to reduce its environmental impact, including using recycled materials and reducing waste in its production processes.

In addition to its online store, Allsaints has a number of physical stores around the world, including locations in London, New York, and Tokyo. The brand has also collaborated with a number of artists and musicians over the years, further cementing its reputation as a cultural icon.

Overall, Allsaints is a brand that is known for its unique style, commitment to sustainability, and cultural relevance. Whether you're looking for a statement piece to add to your wardrobe or simply want to explore the latest fashion trends, Allsaints is definitely worth checking out.

Overview of Allsaints complaint handling

Allsaints reviews first appeared on Complaints Board on Jun 14, 2023. The latest review Review: Allsaints Clothing - Unique Styles, High Quality, and Sustainable Practices was posted on Jun 14, 2023. Allsaints has an average consumer rating of 1 stars from 11 reviews. Allsaints has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.7
981 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Allsaints Contacts

  2. Allsaints emails
  3. Allsaints social media
  4. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
  5. View all Allsaints contacts
Allsaints Category
Allsaints is ranked 23 among 724 companies in the Fashion and Style category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.