RentGrow
Reviews and Complaints

I’m currently having the same issue with this company. I’m in need of moving ASAP from my current landlord because we have been here for seven years with mold and other issues, so we just want to leave! Unfortunately, every single apartment complex I have applied to my application has been denied due to “late credit card payments and/or charge-offs”. How is it that throughout the rental screening everything “meets the requirements of the property”, but we’re getting denied? I have a husband and children and now we’re having to either move into a darn hotel or with family (which I personally do not want to do) just because of bs credit report! Like this is absolutely “organized crime” at its best and making people’s lives miserable! This isn’t right!

On 11/8/23 I submitted an application for an apartment I was ready to move into immediately. RentGrow provided a screening and returned the results to the management of the apartment I applied for stating "Reject Applicant." The reason given was, "severe judgements/suits or repossessions or voluntary surrender." Needless to say, I do not, nor have I ever had any judgements, suits, repossessions, nor have I ever voluntarily surrendered anything. Throughout the rest of the screening report, it shows "meets property requirements" along with zero court filings, and zero criminal cases. How can they make such an accusation without any legal documentation, or, at the very least, allowing me to refute.

I have a lawyer looking into this to dispute the allegations and have RentGrow update my screening report and remove the derogatory allegations as soon as possible so I do not lose the apartment.

I am writing to formally dispute the information contained in the screening report conducted on means to the following:

*Severe level of Judgments/Suits OR Repossession OR Voluntary Surrender - No, I moved due to a lack of management to address issues, dog feces on the grounds, trash everywhere, and more.

*Minor level of late credit payments

I kindly request that you thoroughly investigate these discrepancies and correct the inaccurate information without delay.

Thank you

Hello,I am in the process of trying to move before I start my new job here in ***, . I am now facing potential homelessness after my lease is up because RentGrow keeps denying my rental applications for properties costing me alot of money. They keep denying because of Credit and a Collections account, the credit they have been reporting from experian is not the same credit score I see in experian and am in the process of a dispute with them. The collections account is paid in full which I have attached a letter to my application so it should even be considered. I will be making well over income requirements and have perfect rental history but they keep denying my apps with bogus information.***: Applied June 3rd, and denied, at this time I did not have the paid in full letter so I didn't dispute but the credit score was off.***: I applied June 16th, and denied again, I disputed this June 18th, they cited the wrong credit score and cited a paid collections account which I attached the paid in full letter.I just graduated college and I am afraid that I will end up homeless since majority of the apartments use this terrible company for a check yet they do not consider the entire application and just a bogus credit score.

I have neve been evicted and I have always paid my rent early or on time. A leasing consultant at *** stated that my rental application was denied because of a rental collection on 06/03/2022. Wildwoods in 2017 has already been resolved, paid, and deleted. I still have the documents and recordings of the last phone call with the collection company. They even removed it from my credit reports because the findings were inaccurate. I have attached some of the receipts to clear my report and name. This issue has been resolved since 2020, my rental application for *** was approved, why would it be approved at Farmhaus? I have great rental history at ***. Because of the third party, Rent Grow, inaccurately investigating my rental history, I was denied my rental application 13 days before I was scheduled to move in. My current lease ends on June 30th and I have no where to go. I am distraught.I want RentGrow, Yardi or ScreenWorks to change the status or nature of my application. Its been 7 years and I want to put this behind me and move on with my life. I deserve to live my life because I worked too hard for this! I promise I will not be quiet about this. I will reach every corporate latter or even file a lawsuit for distress if I have too!

I am currently in the process of signing a lease with a complex that uses RentGrow for their tenant screenings. RentGrow's screening resulted in my application being denied as it claims I have outstanding rent charges from 3 years ago that does not exist. They claimed that I have outstanding charges from September to October when in fact (AS IT STATES ON THEIR REPORT) I have already moved out of the residence by that time. I have legitimate documentation that prove I have no outstanding charges but was told by their agent that they for some reason need to reach out to the original leasing company for additional information and the process could take up to 30 days. It is quite obvious that someone on their end cannot read documents and have no idea what they're doing. The timeline that was given to me is completely ridiculous and the company has no sense of understanding of tenant's situations. On top of this, all of this information had to be gathered by me via phone, not once did they send me an email about the status of my dispute like they claimed they would on their website. I was also sent an entirely separate dispute form as what I can assume is a mistake. This whole situation is putting a massive hold on my leasing process, which very infuriating, especially when I have documentation that prove the reported information to be wrong.

I was to be guarantor/co-signer in aiding my daughter to find a new apartment - this is how I am involved. There is a $250 fee which is in dispute. After going through the mandatory application/credit check I received email notification on March 24th, 2022 from *** of my approval to be a guarantor on behalf of my daughter. Both my daughter (***) and I sent separate emails within 3 hrs. on the same day (March 24th, 2022) within normal business hours thanking *** but stating we were no longer interested in pursuing the apartment in question. Moments later I noticed $250 was processed. I sent her an email same day questioning her about the charge (see email). She responded the following day saying because we were approved and they took the apartment off the market that the fee was non-refundable. It seems to me that I as the one in the market for a place to reside that I should have a window to decide if I am going to pursue a lease with the Kentom - after deemed financially qualified to co-sign. Then on March 27th, 2022 I received notification/document (see attachment) from RentGrow saying my application was denied for reasons of *No Credit Experience and *Insufficient Income to Support Rent" .. which is an obvious contradictions. As *** reason for taking the $250 fee was because we were approved and because they supposedly took the apartment off the market.

I applied for an Apartment on 08/15/2022 and was declined due to "Negative Rental History". I have never had an issue in my life with missed or late payments. The community was not able to provide me an explanation, and said I had to request the screening report. After 2 Days I Finally received the screening report. And showed that I had an Outstanding balance to a previous apartment. (Nothing on Credit and No Collections so this was odd), I called the previous APT (*** in ***, ) and they show that there is no outstanding balance no late or missed payments, and there was a refund issued on my account. They stated they have never placed an outstanding balance on my account and that the issue is RentGrow reporting wrong. As they are a property that also uses rent grow as well, they attempted to call the company to get it corrected, but are not able to reach anyone. I have also filed a dispute and (Ref Number - ***) have not received an update and attached all documents showing a *** Balance the property sent me. TheProperty is also more than willing to discuss with rentgrow to get cleared, but cannot get through to anyone. This has caused immense stress as I am relocating states, and 95% of Apartments utilize this company as their screening. So I will get declined anywhere I go. The issue lies with RentGrow as Per the apartment with outstanding balance on the screening report "We have never had any outstanding balance reporting on the account". This needs to be resolved ASAP as I HAVE to have a place to live. There is no number to be able to speak with a rep and get this resolved which is beyond infuriating.

I applied for an apartment two days ago on Aug 10th and was denied due to the results of my consumer report. The apartment property management company called me just hours after submitting the application to tell me it was denied and gave me a customer service number for *** to call to find out the reason as most likely it's something we can fix. This is very important to me as I live in ***, *** and my daughter is moving down here with me on Aug 30th. She is coming all the way from ***, *** and has made arrangements for the move on that date. I currently rent a room from a friend, so I have a very limited time frame to get moved into something fit for myself and my daughter. My apartment locator and I cannot move forward without the results of the consumer report. I have tried calling RENTGROW several times and am never able to speak to anyone. When I ask to request the report, their voicemail prompts me to go to www.rentgrow.com to request it as they have very long wait times then the phone hangs up on me. Their website does not work, and I have not been able to submit the request. I found an email to contact them at and did so yesterday morning. No response. I NEED the results of this report ASAP and I am getting very frustrated. There is also an option to mail in a request but from *** to MA could take a while then there is the probable chance that they will not even respond and if they do it will not give me enough time. Please help me with getting in touch with them at your earliest convenience. I would like my report emailed to me asap and refunded the $320 I had to pay them for this headache.

lived in Deer Creek apartment for the last four years. After two years they realized that there was black mold in the apartment that I was living they moved me to another one without any screening any extra fee or anything. My daughter I need to move out on her own so we decided that it would be easier for me to move to another apartment and her to stay in the two bedroom we currently shared. I told the Manager thats what I needed to do to move to a one bedroom and she said you have to she never said anything about going to the screening process nothing until I went in and said OK Im ready to move to the one bedroom. Leasing agent told me you have to go through the whole screening process. And I was denied because I had a charge off on my account now that charge off is associated with a *** agency where I still pay the debt its just at a slower pace. I disputed their decision and they didnt even take into consideration anything they automatically with an hours sent it back to me and say nope we stand by our decision. I got approved for an apartment complex two minutes from where I currently live. The apartment wouldnt let me out of the lease until the other girl that was moving in with my daughter got cleared.. well dont be shocked they also did not get cleared for the same reason this is biggest bull c*** Since Ive had this paying off the cards that have under this *** I have refinanced my car I bought a car yeah so I can buy cars and I can refinance cars but I cant move into an apartment complex that already live in for four years. Utterly appalled and as many complaints as we can get with his c*** for this company we should.

Im so tired of going back and forth with this stupid company. People have lives, people have spouses, and people have kids. Yall are preventing me from keeping a roof over my family head because of misinformation yall refuse to correct. First yall lied and said the information came from Experian. Then when I file a dispute yall said it came from Transunion. Which one is it? It dont work like that, and shouldve been deleted for that reason alone. If you get your information from one source, you cant turn around and say another source provided it. Furthermore yall have yet provided me any proof of that record. No contract, no eviction, no type of paperwork to verify who I am, nothing. How can something be on my record that NEVER been on my credit. I have credit screenshots of my credit from 2018 to now that shows none of that information on it. Lastly when somebody files chapter 7 bankruptcy EVERYTHING is included. Any debt Ive ever had was discharged in my bankruptcy. Which is another reason that incorrect record shouldve been deleted. Ive filed 2 disputes and yall are still not deleting it and trying to keep updating dates, which would still be incorrect if the *** record shows 2018. Just delete this incorrect record. What yall do should be illegal. If its not in anyone credit it shouldnt pop up on none of these shady 3rd party companies. Yall are ruining lives, and costing people to be on the streets. But best believe I love lawsuits, and I will fight tooth and nail until this is gone. Next step is the *** then attorney general then a lawyer. Im going to make an example out of one of you companies. Cause what yall are doing to people, and refusing to fix things is ridiculous. Good day, see you soon.

My problem is I have been stalked by crooked government officials is there vehicles with Sirens coming in my house when I leave and even coming in with other people and using my home as if it's theirs and following me all over the place with their sirens for at least 6 years now every since Section *** and I've been reporting over and over since January *** at the end of November *** after I built mine porfolio that consists of *** and blue chip. I have been reporting to finra for at least 5 months now and *** since 2017 but they still continue and now rentgrow is in the way of me having to get another place because these people are stalking me. Today I was turned down by Holiday Hills apartment and they didn't even have my new last name as ***. I've changed my name twice from my grandmother's name who retired from the *** as *** as of December 20th through Judge Potter and his replacement as of October 18th through judge *** with this apartment that I now live in that is through ISELTWALDS INVESTMENTS that's currently on my section 8 document and now I'm having problems with the Hamptons Apartments as well then I owe them money that I don't because these people were coming in my home acting like they work on *** live and probably do work on *** live that'll through *** that was also on my section 8 document but unfortunately my caseworker and her superiors refused to listen to me as I beg for two years asking them to change my name and they did not change my name until December 16th.

I disputed a application denial because Ive been a victim of identity theft all the way up from the *** and down. I have frozen my credit report I have a police report I have filed complaints all the way with the federal government *** is aware and provides me with a special Identity theft pin number. I explained all this to the company they didnt want any of my paperwork they didnt care for the police report anything from the ***! They were rude to me every time I reached out to them and said *** disputing this rejection because Ive been a victim of identity theft , they then said they were doing some type of their own investigation but could never tell me what investigation they were doing, they never allowed me to provide any information about what happened to me. Theyve been send me this long email about how to protect yourself from identity theft reject the application again and then tell me that maybe I should look into my credit to see how I can fix it. The sad thing is I have tried to reach out to this company numerous times to explain to them what was on my credit that was not mine they didnt care. The customer service was rude they do not know how to tell the truth and they absolutely should not be in any business helping people move into watch their forever home when all they care about is not helping. Of course they say all my background checks wonderful and Ive passed everything else but due to the fact that I have very limited credit and the credit that I have been cleaning up over the past two years since *** their community. Worst company ever and they are victimizing people that have already been a victim especially with identify app.

I applied for an apartment at Residences at Pamona in ***, *** on August 11, 2022. Less than one hour after applying, I received an email from Rent Grow, stating that my application was denied due to insufficient rental history, and Experian credit score of 547, both of which are incorrect. I am 46 years of age, and after owning a home for many years, have had a perfect consistent rental history for the 10 years to date. There is absolutely no way that this company called my rental references for the past few years in less than 30 minutes that they made this decision. My rental history has been perfect and each place that I have rented from my rent has been almost double compared to the apartment that I was currently applying for. In addition, I called Experian just to verify, to make sure that when I log into my Experian paid account that what I was seeing was correct. My FICO score is more than 100 points higher than rent grow stated and Experian verified by phone. I have even stayed at the last two rental properties on two separate occasions. My rental history is perfect. Im addition, Rent grow listed my credit score is a 547 which was much more than 100 points less than my actual Experian credit score through Experian itself. I am a disabled woman now out of housing after renting luxury apartments for over 10 years now due to the inaccuracy of this company. If this is not resolved I will certainly speak litigation because this is embarrassing and incorrect. I am seeking for this issue to be reviewed and resolved. I also filed a complaint today via the actually company. There is no way that they can say that my info was verified and reviewed by a human being or accurate computer. The fact that you cant even call to discuss with a representative immediately makes this even worse.

My complaint is in regards to a credit check performed by RentGrow Inc on behalf of a property management group where I filed an application to rent an apartment. I filled out an online application on 10/5 through the property group which included a credit screening to be performed by RentGrow Inc. The results from that initial screening were that there were no obtainable results as I had a credit lock active for my *** credit score. I had forgotten that the lock was in place and immediately too the lock off. Due to the lock, I would have to pay a full months rent as a deposit. I talked with both RentGrow and the property manager and it was agreed that the credit check would be ran again 30 days after the initial screening, to take into account the removal of the credit lock. On 11/9 the property group ran the credit check a second time, this time the results were "No Credit Experience". This would also result in having to pay a full months rent as deposit. The property manager informed me of this information and sent me a screenshot of the results of the credit screening. I immediately called RentGrow Inc, and when I told them about the issue they stated they did not see this second credit check on their records. They responded by telling me that the property group didn't do a second screening and that they should reach out to RentGrow for support. This was in direct contradiction to what the property management group showed me. I have rented at least 3 apartments in the last decade and I have never once had an issue with my credit. RentGrow has not provided an adequate resolution to this issue, and as a result I will have to pay a large deposit to hold onto the apartment. This company needs to be called out so that property groups can choose better agencies to run their credit checks.

Foreclosure? $250?! Unsatisfied! Reasons for the rejection are as follows: direct violation of my rights under FCRA, to have my information be reported with accurate information. I've sent several disputes regarding the inaccuracy provide in their FRAUDULENT claims & they've directly failed in following the guidelines set by law. Their 'stock book script' "Please note that RentGrow provides information that comes from credit bureaus and other reporting agencies." However, this is also a scripted & placating response. If RentGrow is the "Supplier" of the information being kept or provided? Factual disputes ensues. The Implications of three major credit bureaus, which are governed under the same guidelines set by FCRA. Laws commands for accurate and disputable information to be validated or removed!The FCRA laws are cohesive! Rent grows.com should ALSO be held accountable. PROFITING AS MIDDLE MEN IS TRANSPARENT!CLAIMS THAT Their Tenant Screening Report did not make the final decision for DENIALS?YET IT WAS IN FACT RentGrow's NOTORIOUS WEAKNESS IN Tenant Screening Reports of provided inaccurate information and continually lengthy versions of unverifiable, invalidated information for the denial. The disputed information was supported with appropriate identity theft documents and verification from all three major credit bureaus and nothing was supporting their screening report. Resolution is to remove all negative, adverse parts of the identity theft reports! My personal homeownership History, Employment History, and fictitious foreclosure proceedings, account for history information that is proven to be inaccurate information. RentGrow, replies with a form letter & no accountability!RentGrow has failed to provide me with the necessary information needed to complete follow-up police investigations, FTC reports, or any other pertinent information. They may not directly influence a decision but unequivocally assist the wrongfulness of the crimes! 2x!

For some reason *** Apartments in *** and rentgrow think they can continue to harass me after I submitted my case to you regarding their false misrepresentation of my identity leaving out my last name *** and then trying to continue to send me another copy after they messed up. I want you to tell rent grow to remove me from their services because I don't trust them at all especially since I have been filing reports against *** for using my identity for over 20 years from discrimination since the end of November *** and I have been reporting to *** to their headquarters located in *** and if you look at rentgrow you'll see that they are located near *** so therefore I do not trust whatever they're trying to say about my identity my scores are not that way. Then for them to use the Hamptons Apartments located on *** Boulevard after I had to change my name twice from being stalked with a written and sign document proven so to the *** for my section 8 as well as all the documents for Judge Potter December 20th first approval and then through his replacement judge Marquis *** 18th 2021 with over 50 exhibits in the courthouse right now at the downtown *** what I was the lead security guard for this *** you before and when it opened a *** for the graveyard shift. I'm sick and tired of these people trying to take my identity everywhere but the right way it should be and it's all in the name of *** and we can go to court on that. I want them to stop contacting me and I don't want anyting to do with Holiday Hills located near two of my stolen Securities if you look it up on *** Map you'll see *** and *** nearby as they stole my $40. All this is is a conspiracy and that's what I believe and I want these two entities to stay away from me because it's automatically being deleted.

Filled out an application for a property managed by *** on 5/13. RentGrow is a third party company used for tenant screening. RentGrow alleged that they did a tenant screening and based their information they provided to ***, our application was denied. I received an alert from the credit agency used that someone was trying to access my report...I immediately went on my credit app and unlocked my credit. The first email I received from *** on 5/14 said: We would like to update you regarding your application results. Your application has been denied. For more information about your screening results, please contact our 3rd party screening company, Rent Grow directly as we are not able to dispute the results or accept any documentation in regards to the screening. The next morning 5/15 I called RentGrow and was sent over a copy of my Screening Report which stated "No Credit Experience". Of course I disputed and also contacted the the rental agency and told them what I thought was the issue...my credit report was initially but had been unlocked to review for a few days and to please rescreen. I received a 2nd email from the rental agency stating: Your application has been rescreened, and the results came back the same you were denied. My complaint is...RentGrow never checked or re checked my credit, they simply denied the application. I have alerts on my credit to notify me when my credit is being pull and there is no indication that was done. There are also no new inquiries on my credit report. The only alert I received was on 5/13. Also, the two co-applicants that were applying with me, credit was never pulled/checked The only recourse we have as consumers, is to do a dispute (which I still have not had any movement or resolution on) or to file a complaint to the Complaintsboard.com. I honestly can not say that the rental agency (***) is completely off the hook because I have since read many complaints about RentGrow and the fact that they are still using them to screen tenants is a little suspicious. It makes me feel like they are working together but that can't be substantiated so I'll digress on that issue.

Rent Grow refuse to provide me a written notice to remove a hard inquiry from my *** credit report. Rent Grow is a third party affiliate of ***, whom I used to fill out an incomplete application, for a potential rental property. I spoken with Rent Grow and *** between 1/30-2/4. I filled out an incomplete application, however, I didn't enter my social security number or provide a copy of my government issued I.D, because I wanted to know if they (***) were going to pull a soft inquiry or hard inquiry on my credit report. Therefore, I didn't provide the information. Also, I wanted to see the rental property in person. I received a notification from ***, stating I had a change to my credit report. When I opened my *** account, I noticed Rent Grow on my report. I contact *** and spoke with an agent, who stated it wasn't their agency because they don't have my social security number to run my report. This agent also said, if it was them, l'll receive an email stating my application is complete. This agent told me I should call the company on my report and check where the inquiry came from. When I called Rent Grow, they said the inquiry was from ***. I called back and spoke to the same agent, and she was clueless. According to this agent, it's impossible to run my report without my social security number. I requested a call back from a supervisor. A leasing agent from *** called shortly after, stating they were able to run my credit since I filled out the incomplete application. I explained to this leasing agent, the previous agent I spoke with, sent me an email stating my application is incomplete because of additional information needed, including my social security number. I explained, I have proof of the email, in which the agent sent me, stating my information was needed to pull my credit. The leasing agent had no idea his company was able to pull credit without a social security number, according to the leasing agent, but yet, it happened. My credit will be effected because of their misleading practice. This is fraudulent practice. I purposely didn't provide my social security number and government I.D because I needed to know what type of inquiry they would pull. After explaining this misleading information to Rent Grow today, 2/4, they said they can't help me. I offered to provide an email that the agent from *** sent me, stating my application is incomplete because she need additional information, including my social security number to check my credit. If she need this information, then how can they still pull my report? This is unfair practice, fraudulent and very misleading. I submitted an investigation to Rent Grow and they refuse to assist because I filled out the incomplete application without my personal information. I request that RentGrow, send a notice to ***, explaining they pulled my credit in error, and request to remove the hard inquiry immediately. In addition, I should also receive a copy of the notice for my records.