Retro Stage
Reviews and Complaints

I ordered several dresses which were extremely poor quality. I only received a partial order. I returned all that I had received. I went round and round emails providing the order number, UPS tracking number, copy of return receipt verification, my shipping address, etc and have yet to receive a refund. This is a rip off China Company. I’m out over $200.00 and advise everyone NOT TO BUY FROM RETRO-STAGE.

I recently made a purchase on Retro Stage for my daughter's upcoming school year. I wanted to make sure she had high-quality dresses that would last her throughout the year. When my daughter showed me the website, I was pleasantly surprised by the adorable dresses they had available. They were perfect for her vintage style, and we decided to go all out and spend a total of 205 dollars. We even got a 12 dollar flapper dress as part of the purchase.

However, our excitement quickly turned to disappointment when the package didn't arrive on time. We were supposed to receive it on August 8th, but it's already August 20th, and we still haven't received it. My daughter checks the mail every day, hoping to see the package, but it's nowhere to be found. It's heartbreaking to see her disappointment, as she was so excited to wear these vintage pieces to school.

To make matters worse, tracking the package has been a nightmare. We use the "Shop" app to follow the package, but it's so confusing. One day it's in Taiwan, the next day it's in California, and then it's back in Taiwan. It's been a frustrating experience, and we regret making this purchase.

If I had known what we know now, we would have never made this purchase. I recommend trying Unique Vintage or any other website that you trust. Don't waste your money on Retro Stage. It's been a disappointing experience, and I wouldn't want anyone else to go through the same thing.

Save your money and time by avoiding Retro Stage!

I had a very frustrating shopping experience with Retro Stage when I ordered a set of dresses from their website a month ago. Despite the potential delay caused by the COVID19 pandemic, the real issue was the company's insufficient communication with their customers about shipping. I paid for expedited shipping, but they didn't deliver as promised. What's worse is that I couldn't even get a refund for the extra money I spent on it.

When I tried to reach out to them to inquire about the status of my order, they were extremely unresponsive. The emails I received had a lot of typos and grammatical errors and the company didn't directly respond to my questions about shipping and delivery expectations. This led me to feel like they didn't care about my order, and as if they were very unprofessional in general.

What also bothers me about Retro Stage is that they produce their items in China. I worry about how the workers are being treated there, and I wonder how they can make money by selling low-priced clothing on their website and still provide good working conditions. Given the poor quality of communication, I can't have confidence in what they're claiming to be doing.

In short, I do not recommend Retro Stage for online shopping. Instead of buying from this unprofessional company, I'd advise you to save your money and go for a more reliable source. Spend a little more on something you can depend on rather than risk disappointment here.

Retro Stage (retro-stage.com) is a vintage and retro fashion company that has been receiving negative reviews regarding the origin of their product images. It has been reported that the company has been stealing images from Instagram influencers who are seen wearing dresses made by other high-quality vintage reproduction companies such as The Pretty Dress Company, Vivien of Holloway, Top Vintage Boutique, and Unique Vintage. These images are then passed off as their own products, leading to customers receiving dresses that do not match the pictures.

The use of unauthorized images has led to multiple complaints about the quality of the dresses sold by Retro Stage. This has been brought to light by comparisons made with the pictures of the other brands' websites or by scrutinizing Retro Stage's Instagram account. The last two comments on the company's Instagram account can verify this. The pictures used by Retro Stage are often official modeling shots taken in collaboration with these other brands. Therefore, in reality, Retro Stage has no right to use these images or to make cheap reproductions of the designs made by other companies.

Furthermore, Retro Stage has also been caught using snapshots from smaller Instagram accounts, pretending that they are pictures of happy customers who have purchased Retro Stage's dresses. However, these pictures are of normal people wearing the clothes made by the other brands mentioned above, which Retro Stage has replicated without permission.

In light of these facts, it is highly recommended that customers do not buy from Retro Stage. Instead, they should purchase from the original designers, who are responsible for the creation of the dresses. It is crucial for companies like Retro Stage to be held accountable for their actions. Therefore, it is essential for customers to purchase from authentic sources to avoid any unpleasantness in their shopping experience.

I was extremely disappointed with my experience with Retro Stage. As someone who is a big fan of retro fashion, I was excited to discover their website and browse their extensive selection of dresses. However, my excitement quickly turned to frustration when I placed an order for two dresses totaling over $115, and never received them.

After contacting FedEx, I was informed that my package had been lost in transit. I reached out to Retro Stage for a solution, but was met with a total lack of empathy or understanding. Instead of offering to refund my money or send replacement dresses, I received multiple generic emails that made it clear that I was dealing with an automated system rather than an actual customer service representative. It seemed like they were not interested in finding a resolution to my problem. In fact, I even began to suspect that "Bree" may not be a real person at all, but just a computer-generated name used to respond to customer inquiries.

One of the most frustrating things about my experience with Retro Stage was the fact that I did not realize until after I placed my order that they ship from China. Had I known this, I might have thought twice about making a purchase from them. In the end, I had to dispute my payment through my credit card company, which was a huge headache and definitely not how I wanted to spend my time.

I would strongly advise others to think twice before ordering from Retro Stage. It's clear that they don't really care about their customers, and you could easily find yourself in a similar situation as I did. Save yourself the time, money, and stress by shopping elsewhere for retro-inspired fashion.

On a recent online shopping spree with my daughter, we stumbled across Retro Stage (retro-stage.com) and couldn't resist the temptation to order a 1920's style flapper dress with accessories. The prices seemed reasonable and we were excited to add to our vintage-style collection. However, our experience with Retro Stage had its ups and downs.

We placed our order on April 29, 2020, and waited anxiously for the dress to arrive. When it finally did arrive on May 25, 2020, we were disappointed to find some pulled fringes at the bottom, and several pulled/hanging threads, as evidenced in the photos we posted. While the dress itself was pretty and lined, we were disappointed in the quality control of the product before being shipped.

Regarding the fit, the dress ran slightly larger than described but was not a full size off. We would recommend following the sizing chart as it ran pretty true to size, and looked lovely on my daughter.

Our biggest challenge with Retro Stage was the shipping process. We were not aware that the item was being shipped from China, and the delivery took an excruciatingly long time. The item was shipped via DHL, which was not our preferred delivery method, and we would caution other buyers to be aware of these potential pitfalls when placing an order.

In sum, while Retro Stage offers cute items, we had reservations about ordering from them in the future due to the delayed delivery, and the quality issues with the product as received. However, if you are willing to make your purchase well in advance, and don't mind a little extra fraying, this could be a site worth considering for your vintage fashion needs.

After having a terrible experience with Retro Stage, I wouldn't recommend this website to anyone. The processing and shipping timeframes are completely misleading – they claim to process orders within 1-2 days and offer shipping within 6-9 days, but the reality is quite different. A customer service representative named "Bree" told me that processing actually takes 3-6 days and shipping can take up to 15 days. That's a huge discrepancy compared to what's advertised on their website!

To make matters worse, their customer service is extremely unhelpful. I've contacted them multiple times asking for a supervisor, but Bree refuses to transfer me and instead sends irrelevant information without addressing my concerns. I've asked for a return label since they didn't deliver or process my order within their promised timeframe, but I've had no luck in getting a refund for a product I was unable to use.

Beyond the poor customer service, the dresses themselves are of low quality and run incredibly small. If you do choose to order from Retro Stage, I recommend ordering at least two sizes up. However, I wouldn't recommend risking it and having to deal with their dishonest and unhelpful staff. Instead, I suggest looking for dresses elsewhere – Amazon is a great option! Their quality is top notch, sizing is accurate and shipping is fast. Not to mention their customer service is great!

In short, I regret not doing enough research on Retro Stage before making a purchase and I highly recommend avoiding this sketchy site. If you do decide to take the risk, be prepared for terrible customer service, misleading processing and shipping times, and subpar product quality. And as for "Bree", unless I receive a refund and a return label, I do not want to hear anything further from her.

As someone who rarely writes reviews, I feel compelled to share my recent experience with Retro Stage (retro-stage.com). While the website claims to be based in the United States, I quickly discovered that my order was actually being shipped from Hong Kong. Despite being promised 2-8 day US shipping, the confirmation email revealed that my dress wouldn't even be processed for 1-4 business days.

To make matters worse, I received yet another email the next day confirming that my order had shipped, but with a "new" delivery date of 8-12 business days by expedited shipping. As someone who needed the dress for an event in less than 24 hours, this was unacceptable.

I contacted customer service hoping for a quick solution, but my first email went unanswered. Three days later, I received a reply informing me that the team would be out of the office for the weekend and a holiday (which was news to me). Days turned into a week, and I eventually received two more emails with tracking information stating that my dress was still in Hong Kong.

Unsurprisingly, I had to purchase a dress from a different company that actually delivered as promised. I am incredibly disappointed by Retro Stage's false advertising and terrible customer service. I caution potential buyers to do their research and consider going to a more reputable company when making their purchases.

I am curious to see how quickly Retro Stage will issue me a refund for this debacle. Overall, my experience with Retro Stage was incredibly frustrating and I wouldn't recommend this company to anyone.

I had high hopes for Retro Stage and their vintage-inspired fashion, but my recent experience with them has left a sour taste in my mouth. Despite paying for expedited shipping, my dress arrived three days later than the latest estimated delivery date. This was due to the fact that they did not ship my package until a week after I purchased it.

Disappointed, I attempted to return the dress, as their website boasted a policy of refunding return shipping costs if the return was due to an error on their part. However, Retro Stage is now refusing to refund my return cost, even though I am well within their policy guidelines. To make matters worse, Bree in customer service has been unhelpful and slow to respond, taking over a week to even understand my request for a refund. She even refused to transfer me to her supervisor, which is concerning.

Overall, I have had an incredibly negative experience with Retro Stage and I urge others to reconsider doing business with them. It is unacceptable for a company to not follow their own policies and to have such disorganized customer service. Plus, the lack of attention to detail on their website (such as using template boxes and having incorrect phone numbers) only adds to the overall disappointment.

I had a terrible experience with Retro Stage, a popular online store that offers vintage clothing options for those who love the look and style of the past. I don't usually read reviews before making purchases, but this time I didn't pay attention and that was a huge mistake. I spent a total of $300 on dresses back in January with the intention of using them as a gift for my birthday celebration. However, it is now almost April and I have yet to receive my order. The tracking information that I have doesn't give me much hope either. It shows that my order left China and has been shipped all around the US to different states, but it's still not on its way to me.

After reading the reviews, I am thoroughly disappointed and heartbroken. I feel cheated and don't believe the company is being held accountable for its actions. If I don't receive my dresses soon or if I do, and they are all too small or terribly made, I am prepared to take legal action. I was told that the company is based in California, but that is hard to believe since their actions are not aligning with such claims.

I'm sure that the few positive reviews found on their website or other platforms are biased and most likely paid for. The fact that I'm out $300 and have waited for months without getting my order makes me sick to my stomach. I'm sure that anyone who has gone through a similar experience understands how I feel.

If Retro Stage is somehow able to fix this situation and I end up receiving my dresses as promised, I will surely update this review. However, as of now, I would not recommend this store to anyone and strongly urge others to proceed with caution.

Recently, I had the chance to order three dresses from Retro Stage, and I was excited about the possibility of donning some vintage-inspired outfits. I carefully checked the size chart before making my purchase and was hopeful that the items would fit just right.

When the package arrived, I tried on the first dress and was pleased to discover that it fit me perfectly. However, when I attempted to zip up the other two dresses, I found that they were too small. Concerned about the sizing issue, I reached out to Retro Stage's customer service team via email to see if I could initiate a return or exchange for larger sizes.

Unfortunately, my experience with the customer service team was less than ideal. One representative, Deb, seemed to be unresponsive and indifferent to my needs. Despite my ups and downs with Deb, I persisted in trying to find out more information about returning or exchanging these items for larger sizes. It was not a smooth experience, and I felt like I had to repeat myself multiple times when explaining that I had two items to return, not just one.

One of my most significant concerns about Retro Stage's customer service was the cost of the exchange. I was shocked to discover that they were going to charge me $35 for the exchange process. I had never before encountered another company that required customers to pay for exchanges, and I found it to be quite frustrating. Moreover, I was outside of the 15-day return window when I received a partial refund offer of $21. While I preferred to return the items rather than accept a partial refund, I felt resigned to accept the offer given the time that had already passed.

Overall, I was disappointed with my interactions with Retro Stage's customer service team. I won't be ordering again from this company, simply because I believe there are other retail options that provide better customer support. Should you choose to order from Retro Stage, be aware that there is a possibility that you might have issues - and poor customer service as a result.

I recently had an unfortunate experience with Retro Stage, and I must say, it was not a good one. I had a conflict with them for months regarding an order I had placed with them. Despite having proof that I had contacted the logistics department in my country, they kept insisting that it was my responsibility, and the package had been sent back to them.

I was shocked to learn that this Chinese company hired a shipping company with no tracking system, and so when the package got lost, I was blamed for it. They refused to take responsibility and investigate the matter, leaving me frustrated and disappointed.

To make matters worse, when I asked for a refund or compensation, they refused and did not respect my rights as an international customer. They even ignored my request to cancel the order when I found out that it was being shipped from China.

The quality of their clothes was also very cheap, and I noticed that they had ripped off designs from other brands. I warn everyone to be careful when dealing with this company, as they are not honest in their dealings.

What I found even more shocking was that when I shared my opinion, they dared to report it as spam. I believe that as customers, we have the right to share our honest thoughts about products and services. However, it seems that Retro Stage does not share this sentiment.

In conclusion, I advise you to stay away from Retro Stage. They are not a US or EU-based company, and everything is shipped from China, something you only find out after you pay. In my case, they used a non-tracking delivery option, which was the cheapest way possible. This was their fault, yet they accused me of not doing my part. Don't be a victim of their unprofessionalism.